Warranty issues on secondhand car

Warranty issues on secondhand car

Author
Discussion

scooters

Original Poster:

217 posts

215 months

Tuesday 30th September 2014
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The initial message was deleted from this topic on 07 October 2014 at 20:42

SpeckledJim

31,608 posts

253 months

Tuesday 30th September 2014
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If you bought a collection of used parts, assembled into the form of a used car, then it sounds reasonable that he solves problems with the used parts by substituting other used parts, doesn't it?

You could suggest contributing the difference yourself to 'upgrade' to new parts, after all, his labour costs will be the same, so it makes no odds to him.

New parts evidently weren't important to you when you bought a used car, so they won't be important to him when he's fixing it.

scooters

Original Poster:

217 posts

215 months

Wednesday 1st October 2014
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Thanks for the response. Personally I would expect that a part is replaced with a new one - as you would expect following a service on a used car. But this is why I am asking the question

scooters

Original Poster:

217 posts

215 months

Wednesday 1st October 2014
quotequote all
Thanks for the response. Personally I would expect that a part is replaced with a new one - as you would expect following a service on a used car. But this is why I am asking the question

TooMany2cvs

29,008 posts

126 months

Wednesday 1st October 2014
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What age/mileage/condition/cost of car are we talking about here?

daemon

35,821 posts

197 months

Wednesday 1st October 2014
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scooters said:
Thanks for the response. Personally I would expect that a part is replaced with a new one - as you would expect following a service on a used car. But this is why I am asking the question
I dont think the dealer is under obligation to use brand new parts - other that to "make good" the fault.

If you had bought a £1,000 car, and the gearbox went, would you expect the dealer to fork out say £5,000 on a new one?

Whats the age, price paid, miles, make, model of car?

Gruber

6,313 posts

214 months

Wednesday 1st October 2014
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What does the warranty wording say?

And what age / value is the vehicle? What's reasonable and appropriate for a 12 month old car from a main dealer might well be very different from what's reasonable on an aging £500 runabout from a back street independent.

scooters

Original Poster:

217 posts

215 months

Wednesday 1st October 2014
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Discovery 3 5 year old. I know that it cost a chunk to maintain but I would expect it to be right to start.

TA14

12,722 posts

258 months

Wednesday 1st October 2014
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As above, I think that if the new 'box/diff is in a condition compatible with the condition of the rest of the car then it's what you would have expected at the time of purchase and therefore OK.

Regarding your service comment I think that it's reasonable to assume new parts on service items (fluids and filters etc.)

daemon

35,821 posts

197 months

Wednesday 1st October 2014
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scooters said:
Discovery 3 5 year old. I know that it cost a chunk to maintain but I would expect it to be right to start.
If the gearbox is out of a similar aged car, with similar mileage, i dont think you've reason to refuse.


Gruber

6,313 posts

214 months

Wednesday 1st October 2014
quotequote all
And what does the wording of the warranty say?

I have to say I'd agree that on an £18k+ (ish) 5 year old car I'd be expecting new parts. Whether I'd have a legal entitlement to that or not is another matter.

Main dealer or indi?

SpeckledJim

31,608 posts

253 months

Wednesday 1st October 2014
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scooters said:
Discovery 3 5 year old. I know that it cost a chunk to maintain but I would expect it to be right to start.
If it was a year or 18 months old, I think you could reasonably expect new parts, as that's nearly what you bought.

At 5 years old I think you can only reasonably expect it to be fixed using parts of a similar mileage (age not really being relevant to a gearbox).


Soov535

35,829 posts

271 months

Wednesday 1st October 2014
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A "doner car" earlier.




Edited by Soov535 on Wednesday 1st October 13:53

Tom8

2,059 posts

154 months

Wednesday 1st October 2014
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If it was me I'd walk away and buy a good car?

SpeckledJim

31,608 posts

253 months

Wednesday 1st October 2014
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Tom8 said:
If it was me I'd walk away and buy a good car?
Tom, you sound like a solid chap.

When you walk away, would you take your broken but under-warranty Discovery with you, or would you just leave it somewhere?

I mean, once you've bought the good car, I suppose the Discovery would just be getting in the way?

TA14

12,722 posts

258 months

Wednesday 1st October 2014
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SpeckledJim said:
Tom8 said:
If it was me I'd walk away and buy a good car?
Tom, you sound like a solid chap.

When you walk away, would you take your broken but under-warranty Discovery with you, or would you just leave it somewhere?

I mean, once you've bought the good car, I suppose the Discovery would just be getting in the way?
Leave it with the dealer so that he can have a second doner car as a gesture of good will, afterall that's what the previous guy did. Don't all powerfully build PH directors do the same smile

xxChrisxx

538 posts

121 months

Wednesday 1st October 2014
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scooters said:
Discovery 3 5 year old. I know that it cost a chunk to maintain but I would expect it to be right to start.
No one ever sells a used car (barring vanity, ie the new car brigade) that is working perfectly. There are always some niggly issues, and sometimes not so niggly issues. If it's not going to throw any big bills, why would anyone sell it? Or if they have decided to sell it, why would they bother to fix the annoying faults that sometimes crop up.

I always expect the st to happen in the first couple of months. I fix it, then have years of trouble free motoring. With a Disco, you can replace years with weeks... maybe.

Edited by xxChrisxx on Wednesday 1st October 14:26