The story of the 'hobo' going into the dealership to buy....

The story of the 'hobo' going into the dealership to buy....

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daemon

35,822 posts

197 months

Saturday 25th October 2014
quotequote all
zedstar said:
Blown2CV said:
He changed his entire brand loyalty because of 10 seconds not being the centre of attention? What a fking diva.
Never heard of someone changing brand loyalty over some attention, but I can see how it happens, customer tries somewhere else, likes the product and then is happy to buy from that brand.

I knew a guy who had bought approx 15 VAG cars from the same dealer over approx 10 years, including all his kids cars too. One of these was an Audi TT where the dashpod stopped working, dealer stuffed the repair up and refused to fix it and so he changed that car for a 1 series. Since then him, his wife and one of his kids all drive BMW. He didn't do it to make a point, he just didn't want to spend any more money where he felt being a loyal customer netted him being treated very badly. Tried a BMW, liked it, and didn't feel the need to buy any more VW/Audi. Simple.
Literally - just saw it happen.

Brother in Law has driven Hondas for 30 years+. Has had accords for the fifteen years i've known him, before that preludes and stuff like that. Changes them every 2-3 years for another brand new one. Always Honda. Wife drives a Jazz, previously had a Jazz, previously had a civic. Always new too.

Went to the Honda dealer in Belfast (more local dealer has closed) last Saturday at 12:45, was basically told "sorry, we're closing at 13:00" and was ignored.

Stopped up the road at Jaguar dealer who closed at 14:00 for a look around - got talking about an XF, they lent him one for a couple of days and he went back and bought the car in the showroom.

Loves the Jag. 30+ years of brand loyalty gone!

He wasnt angry or all "i'll show them" for ignoring him, just disappointed with the Honda dealer.

He picked it up last night and was just up here in it there now

Blown2CV

28,815 posts

203 months

Sunday 26th October 2014
quotequote all
zedstar said:
Blown2CV said:
He changed his entire brand loyalty because of 10 seconds not being the centre of attention? What a fking diva.
Never heard of someone changing brand loyalty over some attention, but I can see how it happens, customer tries somewhere else, likes the product and then is happy to buy from that brand.

I knew a guy who had bought approx 15 VAG cars from the same dealer over approx 10 years, including all his kids cars too. One of these was an Audi TT where the dashpod stopped working, dealer stuffed the repair up and refused to fix it and so he changed that car for a 1 series. Since then him, his wife and one of his kids all drive BMW. He didn't do it to make a point, he just didn't want to spend any more money where he felt being a loyal customer netted him being treated very badly. Tried a BMW, liked it, and didn't feel the need to buy any more VW/Audi. Simple.
that's an entirely different reason, and at the other end of the justifiable scale.

Blown2CV

28,815 posts

203 months

Sunday 26th October 2014
quotequote all
daemon said:
zedstar said:
Blown2CV said:
He changed his entire brand loyalty because of 10 seconds not being the centre of attention? What a fking diva.
Never heard of someone changing brand loyalty over some attention, but I can see how it happens, customer tries somewhere else, likes the product and then is happy to buy from that brand.

I knew a guy who had bought approx 15 VAG cars from the same dealer over approx 10 years, including all his kids cars too. One of these was an Audi TT where the dashpod stopped working, dealer stuffed the repair up and refused to fix it and so he changed that car for a 1 series. Since then him, his wife and one of his kids all drive BMW. He didn't do it to make a point, he just didn't want to spend any more money where he felt being a loyal customer netted him being treated very badly. Tried a BMW, liked it, and didn't feel the need to buy any more VW/Audi. Simple.
Literally - just saw it happen.

Brother in Law has driven Hondas for 30 years+. Has had accords for the fifteen years i've known him, before that preludes and stuff like that. Changes them every 2-3 years for another brand new one. Always Honda. Wife drives a Jazz, previously had a Jazz, previously had a civic. Always new too.

Went to the Honda dealer in Belfast (more local dealer has closed) last Saturday at 12:45, was basically told "sorry, we're closing at 13:00" and was ignored.

Stopped up the road at Jaguar dealer who closed at 14:00 for a look around - got talking about an XF, they lent him one for a couple of days and he went back and bought the car in the showroom.

Loves the Jag. 30+ years of brand loyalty gone!

He wasnt angry or all "i'll show them" for ignoring him, just disappointed with the Honda dealer.

He picked it up last night and was just up here in it there now
ask him in a year if he still thinks he made the right choice.

daemon

35,822 posts

197 months

Sunday 26th October 2014
quotequote all
Blown2CV said:
ask him in a year if he still thinks he made the right choice.
Yeah it will be interesting. They're easy going sort of people so will be interesting to see how he gets on.