Bit of help embarrassing an insurance company please!
Discussion
ging84 said:
mini driver in call centre worker couldn't give me exactly what i wanted and it's the end of the f
king world shocker
it's this kind of whiney bhing st that gives mini owners a bad name
go a read the no naming and shaming policy before you have to post a 2nd whiney bh fit about where did my thread go
Wrong side of the bed?king world shocker it's this kind of whiney b
hing st that gives mini owners a bad namego a read the no naming and shaming policy before you have to post a 2nd whiney b
h fit about where did my thread gonottyash said:
TheAngryDog said:
I agree with them. Its a hideous car so if people cannot insure them then I do not have to see them on the roads.
They've certainly quoted me happy.
They've certainly quoted me happy.
They are crap looking things. They certainly know how to market them and who to sell them to.ds 
ging84 said:
mini driver in call centre worker couldn't give me exactly what i wanted and it's the end of the fking world shocker
it's this kind of whiney bhing st that gives mini owners a bad name
go a read the no naming and shaming policy before you have to post a 2nd whiney bh fit about where did my thread go
Ging dude! What's with the sociopathic hostility I think we actually know each from way back? Weren't you the kid that stabbed the school hamster and ate his own boogers in a sandwich, hows life turning out? hopefully the med's will kick in and you can join society as a reasonable human being sometime. king world shocker it's this kind of whiney b
hing st that gives mini owners a bad namego a read the no naming and shaming policy before you have to post a 2nd whiney b
h fit about where did my thread goGregewazix said:
ging84 said:
mini driver in call centre worker couldn't give me exactly what i wanted and it's the end of the fking world shocker
it's this kind of whiney bhing st that gives mini owners a bad name
go a read the no naming and shaming policy before you have to post a 2nd whiney bh fit about where did my thread go
Ging dude! What's with the sociopathic hostility I think we actually know each from way back? Weren't you the kid that stabbed the school hamster and ate his own boogers in a sandwich, hows life turning out? hopefully the med's will kick in and you can join society as a reasonable human being sometime. king world shocker it's this kind of whiney b
hing st that gives mini owners a bad namego a read the no naming and shaming policy before you have to post a 2nd whiney b
h fit about where did my thread goBy the way, I had a brand new Countryman Diesel as a Courtesy Car last week, bloody lovely "little" thing! (And I am not a fan of diesels)
ging84 said:
mini driver in call centre worker couldn't give me exactly what i wanted and it's the end of the fking world shocker
it's this kind of whiney bhing st that gives mini owners a bad name
go a read the no naming and shaming policy before you have to post a 2nd whiney bh fit about where did my thread go
At least he could write.king world shocker it's this kind of whiney b
hing st that gives mini owners a bad namego a read the no naming and shaming policy before you have to post a 2nd whiney b
h fit about where did my thread goSorry i was being rather harsh, but this thread still blatantly breaks the forum rules on naming companies, quote me happy is actually the name of the insurer, it's not a pseudonym like jolly sailor insurance or hadrian sucks like many people go with.
Does the dealer not offer 7 or 21 day drive away insurance?
this will probably give you a bit more time for the insurer to get the model on it's records.
Also don't simply accept the word of a part time sunday call centre numpty, try calling up again on monday.
Does the dealer not offer 7 or 21 day drive away insurance?
this will probably give you a bit more time for the insurer to get the model on it's records.
Also don't simply accept the word of a part time sunday call centre numpty, try calling up again on monday.
vonhosen said:
You didn't check the insurance situation before ordering/buying the car?
When one reaches a certain level in life one just assumes the insurance won't need to be costed in for a normal car. Not everyone costs out the last 1p of every life move. Of course other people are small minded enough to have to do this and to post pointless and unhelpful responses. Hope you're having a lovely day supermono said:
vonhosen said:
You didn't check the insurance situation before ordering/buying the car?
When one reaches a certain level in life one just assumes the insurance won't need to be costed in for a normal car. Not everyone costs out the last 1p of every life move. Of course other people are small minded enough to have to do this and to post pointless and unhelpful responses. Hope you're having a lovely day ! Someone who plans and budgets is a small-minded plebian? Nice.Let me guess, your catchphrase is "considerably richer than yow"?
xRIEx said:
supermono said:
vonhosen said:
You didn't check the insurance situation before ordering/buying the car?
When one reaches a certain level in life one just assumes the insurance won't need to be costed in for a normal car. Not everyone costs out the last 1p of every life move. Of course other people are small minded enough to have to do this and to post pointless and unhelpful responses. Hope you're having a lovely day ! Someone who plans and budgets is a small-minded plebian? Nice.Let me guess, your catchphrase is "considerably richer than yow"?
As we all get a bit old (and not so much wiser in my case anyway) Insurance costs become more affordable, and therefore less of a consideration.
It is nice, but to be honest I would rather be younger!
ging84 said:
Sorry i was being rather harsh, but this thread still blatantly breaks the forum rules on naming companies, quote me happy is actually the name of the insurer, it's not a pseudonym like jolly sailor insurance or hadrian sucks like many people go with.
Does the dealer not offer 7 or 21 day drive away insurance?
this will probably give you a bit more time for the insurer to get the model on it's records.
Also don't simply accept the word of a part time sunday call centre numpty, try calling up again on monday.
Ging thank's for the apology which I wasn't expecting given the weird level of hate generated by my appeal. My post was a genuine call for help from fellow Piston Headers against an insurance company that's offering sub-zero customer service. Anyway apology accepted mate and the issue about naming and shaming is taken on board, I wasn't aware of it.Does the dealer not offer 7 or 21 day drive away insurance?
this will probably give you a bit more time for the insurer to get the model on it's records.
Also don't simply accept the word of a part time sunday call centre numpty, try calling up again on monday.
As mentioned in my post the issue had gone to a manager at the unnamed call centre and the message about either looking elsewhere or SORN'ing my new car came from the manager. I have seven day insurance from Mini but my unnamed company say it may take them two weeks to get the car listed and isn't really the point. Most other companies have the new Mini 5 door listed or offer to cover it as the 3 door with a note on file as others found. So unfortunately it looks like I'll have to actually PAY THEM a fee to cancel the policy which has 6 months to run and buy a new policy just because they can't be bothered to update their database regualrly. If I don't pay the cancellation fee they won't supply the proof of NCB that's why I thought they needed a kick up the dingle berries. I've sent a howler to customer services so will see if they get something sorted when the suits in their Social Media Management Team start work on Monday (yes they have one).
Gregewazix said:
Ging thank's for the apology which I wasn't expecting given the weird level of hate generated by my appeal. My post was a genuine call for help from fellow Piston Headers against an insurance company that's offering sub-zero customer service. Anyway apology accepted mate and the issue about naming and shaming is taken on board, I wasn't aware of it.
As mentioned in my post the issue had gone to a manager at the unnamed call centre and the message about either looking elsewhere or SORN'ing my new car came from the manager. I have seven day insurance from Mini but my unnamed company say it may take them two weeks to get the car listed and isn't really the point. Most other companies have the new Mini 5 door listed or offer to cover it as the 3 door with a note on file as others found. So unfortunately it looks like I'll have to actually PAY THEM a fee to cancel the policy which has 6 months to run and buy a new policy just because they can't be bothered to update their database regualrly. If I don't pay the cancellation fee they won't supply the proof of NCB that's why I thought they needed a kick up the dingle berries. I've sent a howler to customer services so will see if they get something sorted when the suits in their Social Media Management Team start work on Monday (yes they have one).
Sorry, but why does it have to be through "quote me happy"? I'd go elsewhere.As mentioned in my post the issue had gone to a manager at the unnamed call centre and the message about either looking elsewhere or SORN'ing my new car came from the manager. I have seven day insurance from Mini but my unnamed company say it may take them two weeks to get the car listed and isn't really the point. Most other companies have the new Mini 5 door listed or offer to cover it as the 3 door with a note on file as others found. So unfortunately it looks like I'll have to actually PAY THEM a fee to cancel the policy which has 6 months to run and buy a new policy just because they can't be bothered to update their database regualrly. If I don't pay the cancellation fee they won't supply the proof of NCB that's why I thought they needed a kick up the dingle berries. I've sent a howler to customer services so will see if they get something sorted when the suits in their Social Media Management Team start work on Monday (yes they have one).
cat with a hat said:
Sorry, but why does it have to be through "quote me happy"? I'd go elsewhere.
Cat', I've already paid a years premium with QMH on my current Mini, QMH aren't going to have my new 5 door model listed on their database for 14 days even though most other insurers have it. Because of this QMH won't insure my new car and say I have to cancel my policy which results in zero refund plus me paying them a cancellation fee! If I don't they don't provide proof of NCB, I'm being shafted because they are too dull to load new car data like everybody else has and there appears to be sweet FA I can do. When I recently received my Golf R, I rang MoreThan who not only refunded my annual premium pro-rata but also waived any cancellation charges due to not being able to insure that kind of car for someone my age (after I asked nicely of course). Although not exactly the same situation, shows that it can be done.
Have you only spoken to one person at QMH? If they are an Insurer (Aviva, if I remember correctly?) and not a broker, they can cancel your policy, refund your premium pro-rata but are allowed to charge a cancellation fee (regulation permits them to). If they are a broker (bear in mind that brokers also advertise on some comparison websites), then they also reserve the right to keep any commission due to them (how it works in the commercial insurance world anyway).
I'd be on the phone to them again, straight through to the cancellations department rather than normal customer service and explain the situation from there.
Have you only spoken to one person at QMH? If they are an Insurer (Aviva, if I remember correctly?) and not a broker, they can cancel your policy, refund your premium pro-rata but are allowed to charge a cancellation fee (regulation permits them to). If they are a broker (bear in mind that brokers also advertise on some comparison websites), then they also reserve the right to keep any commission due to them (how it works in the commercial insurance world anyway).
I'd be on the phone to them again, straight through to the cancellations department rather than normal customer service and explain the situation from there.
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