Advice : BMW warranty claim

Advice : BMW warranty claim

Author
Discussion

vrtrooper

213 posts

223 months

Tuesday 3rd February 2015
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Appears BMW have no faith in their products. Ultimate Driving Machine?

Alex

9,975 posts

285 months

Tuesday 3rd February 2015
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"M" stands for Motorsport.

Over to you BMW.

M6L11

1,222 posts

127 months

Tuesday 3rd February 2015
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Alex said:
"M" stands for Motorsport.

Over to you BMW.
Melter? Molten? Malleable? Mushy? No, wait... Misrepresented. hehe

bigburd

2,670 posts

201 months

Tuesday 3rd February 2015
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Ooops

There's other options depending how you paid for the car but it appears that stipulation in various warranty documents mention "not covered for track days" so the best you can hope for is a goodwill gesture I reckon 50/50 phone a friend. Small end bearings went in a car I owned, and OEM direct from manufacture replacement was £5K fitted by an indy.

Quite surprised you tracked it with such low mileage on the clock - I am aware many engines are dyno tested before they are shipped/fitted to retail vehicles but its alway worth performing some kind of running in. 2000miles might be enough for some cars but not yours - unless of course you ragged it from the moment it left the showroom.



shim

2,050 posts

209 months

Tuesday 3rd February 2015
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will be very interested to see where this goes............be prepared for soem long waits and some heartache

northwest monkey

6,370 posts

190 months

Tuesday 3rd February 2015
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A few years back, a mate of mine bought a CSL and was invited by his dealer to an Oulton Park track day with his car. Maybe they used to build them a bit better?

Bungleaio

6,337 posts

203 months

Tuesday 3rd February 2015
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Gone are the days that I aspired to owning a BMW. Threads like this reinforce my decision to never to own one of their products again.

Good luck OP, I know from 1st hand how hard it is to get BMW to sort things out with their AUC and insured warranties.

bigburd

2,670 posts

201 months

Tuesday 3rd February 2015
quotequote all
northwest monkey said:
A few years back, a mate of mine bought a CSL and was invited by his dealer to an Oulton Park track day with his car. Maybe they used to build them a bit better?
Then of course there is the Porsche / Merc / etc driving experience centres. Far cheaper than £xxxxx

Rather than a track day these days I would opt for something like Cat Driver Training at Millbrook ... technically it is not a track ... right wink


Now BMW are offering x-drive I see it as a viable alternative to the VAG models. Incidents like this do not phase me...I would always have my local Indy give the car a pre-trackday check before any track days so I reckon the engine was still new and was probably still burning a bit of oil as most new engines do and you pushed it too hard too soon in its life


Edited by bigburd on Tuesday 3rd February 21:29

Transiter

257 posts

114 months

Tuesday 3rd February 2015
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2.5pi said:
Tim.Abbott@bmw.co.uk

Was very helpful on an unrelated item but may no longer be MD?
He became the MD of BMW South Africa IIRC, current MD of BMW UK is Graeme Grieve.

shost

825 posts

144 months

Tuesday 3rd February 2015
quotequote all
Alex said:
"M" stands for Motorsport.

Over to you BMW.
My thoughts exactly, small print in terms and conditions does not play well with "clear terms" that has sodded banks and energy companies of late.

If anyone who has taken out energy/loans/insurance you now get read a whole list of points and exclusions. If my car wasn't covered for a non-competive standard trackday I'd be calling lawyers too. The salesman should have clearly documented then that the terms and condition of the warranty were explained and also if you mentioned using on track informed you of such exclusions.

Also http://www.bmw.co.uk/en_GB/new-vehicles/2/Coupe/20...

Where does it say not for use on trackdays?

Edited by shost on Tuesday 3rd February 21:44


And again http://www.bmw.co.uk/en_GB/new-vehicles/2/Coupe/20...

Really are they going to refuse you with that on their website??

Edited by shost on Tuesday 3rd February 21:46


Really I'd tweet Jake Humphrey too. Just because.

Edited by shost on Tuesday 3rd February 21:47

bigburd

2,670 posts

201 months

Tuesday 3rd February 2015
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Buggered
My
Warranty


Kawasicki

13,094 posts

236 months

Tuesday 3rd February 2015
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What's the difference between a track day and a road with no speed limit?

Alex

9,975 posts

285 months

Tuesday 3rd February 2015
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So by refusing to honour the warranty, BMW are confirming that their top-of-range models, from their "M" Motorsport division, are not durable enough to be driven on track?


gvij

363 posts

125 months

Tuesday 3rd February 2015
quotequote all
Alex said:
"M" stands for Motorsport.

Over to you BMW.
Haha 😆
That's a classic. Bmw denying warranty claims on cars they admit that are designed for it. With such low miles one would think that they would stand behind it. I would have paid a tow truck company to tow it home before it was recovered. Even outside a track its like a red rag to a bull.

22Rgt

3,575 posts

128 months

Tuesday 3rd February 2015
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You had it recovered outside the track which means you must have pushed or towed it there rather than have it recovered at the track it self. The mistake you made was it wasnt far enough, dumped in a layby or better still in your driveway (new tyres fitted) with a pool of oil and engine parts scattered everywhere would have been more convincing.

NORTS

633 posts

221 months

Tuesday 3rd February 2015
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northwest monkey said:
A few years back, a mate of mine bought a CSL and was invited by his dealer to an Oulton Park track day with his car. Maybe they used to build them a bit better?
They still do for the proper M cars. You get M driver tuition etc. as well. Believe it takes place in German, possibly the ring? Can remember looking at it a long while ago and it wasn't cheap.

zeduffman

4,057 posts

152 months

Tuesday 3rd February 2015
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Didn't BMW send Andy Priaulx around Thruxton in a terrible promo video before the car was released? Yes they did https://www.youtube.com/watch?v=2xsbd3vqtio

He isn't taking it too cautiously either.

Alex

9,975 posts

285 months

Tuesday 3rd February 2015
quotequote all
NORTS said:
They still do for the proper M cars. You get M driver tuition etc. as well. Believe it takes place in German, possibly the ring? Can remember looking at it a long while ago and it wasn't cheap.
Does that mean that BMW will have to confirm that the M235i is not a true "M" car? smile

Transiter

257 posts

114 months

Tuesday 3rd February 2015
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Kawasicki said:
What's the difference between a track day and a road with no speed limit?
I've never driven on a track day but have done on unrestricted autobahn. From what I see on the track the car revs up to the redline and has a cycle of hard braking then re-accelerating. On a road with no speed limit you're pretty much always on high gear, low revs and don't usually have heavy braking.

dave_s13

13,814 posts

270 months

Tuesday 3rd February 2015
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Isn't this a case of the terms and conditions of the warranty expressly excluding track day use and the car has blown up on a track day = you're shafted.

The issue then is are T&Cs are complete wk and do they stand up in law as being reasonable? I'd say not but then ianl.

Gutted for you anyway op, proper stress that nobody needs, hope you sort it out.