car traders ... whos liable for cost of returning vehicle

[sprinter11]

Hi guys


just wondering on the following scenario. if a registered motor trader sells me a car, and it develops a fault on the way home, i live 150 miles from trader. Trader agrees to a full refund, i have to return the car back to the trader, is this my responsibility or should it be the traders?

Thanks

[BuzzBravado]

Suppose it is no different to returning any other faulty goods. You bring it to them.

[Matt UK]

You could ask for it to be collected, but if the trader says no then I think you'll have to suck up the train fare.

[datum77]

Sir. As usual, the consumer thinks that ALL motor traders are greedy, money grabbing egits. If this dealer is willing to give you a full refund, then you are a very lucky chappy. Yet you wonder if it is the dealers responsibility to hold your hand every step of the way. It's hardly his fault that you live so far away, so see it from his point of view, as well as your own. I would also consider tralering the car back, as, if something serious happens on the way there, it will be your problem and one hell of a fight taking it through the courts. There ARE honest car dealers out there who sometimes make mistakes. Put it all down to experience.

[Jim AK]

Who's going to pay for the trailer?

[BuzzBravado]

Jim AK said:

Who's going to pay for the trailer?

Or he drives it back. It doesn't actually say in the OP that it is immobile.

[walm]

datum77 said:

Sir. As usual, the consumer thinks that ALL motor traders are greedy, money grabbing egits. If this dealer is willing to give you a full refund, then you are a very lucky chappy.

Yet more evidence that the consumer is right.
Why on earth would he be "very lucky" for the dealer to adhere to the law???

[xRIEx]

sprinter11 said:

it develops a fault on the way home, i live 150 miles from trader.

When you choose to deal with a company 150 miles from where you live, you accept a portion of responsibility when having to return a faulty item.

[xRIEx]

walm said:

datum77 said:

Sir. As usual, the consumer thinks that ALL motor traders are greedy, money grabbing egits. If this dealer is willing to give you a full refund, then you are a very lucky chappy.

Yet more evidence that the consumer is right.
Why on earth would he be "very lucky" for the dealer to adhere to the law???

I thought the "the law" was dealers have a few chances to get the fault remedied before having to give a refund?

[oldnbold]

walm said:

Yet more evidence that the consumer is right.
Why on earth would he be "very lucky" for the dealer to adhere to the law???

The law does not require that the trader give a full refund.

[walm]

xRIEx said:

I thought the "the law" was dealers have a few chances to get the fault remedied before having to give a refund?

Yes, fair enough - that wasn't the impression that datum77 was giving though.

I took what he wrote to mean "oooh - getting your money back from a dealer for a faulty car - you are so lucky (because normally they would try every means possible to avoid that and screw you in a myriad of other ways)..."!

[AngryPartsBloke]

What do the Terms you have signed say? They should state who must meet the cost if a return is required and agreed too.

When i sell goods over the phone or via email, if i do not infrom my customer of our return terms i have no choice but to swollow any return costs. I'm not too up on the Sales of Goods act at the moment but i assume that if the trader has failed to explain the terms or simply does not have any then the cost of return his his?

Personally though depending on the amount you're getting back i'd pay to get the return sorted as quick as possible.