Mercedes Replacement Glass - Huge Bill
Discussion
Rear window on my 2014 E class estate shattered while parked at home. No obvious reason! Rung Autoglass as directed by insurance company. No technician available for two weeks to fix it so insurance company approved Mercedes doing the work, upped the cover to £500 and said send them bill for the replacement. Picked the car up today and was presented with a bill for £850 including the VAT. Insurance company say they will honour the £500 minus my excess and will not deal with the VAT so I have about half that to pay.
Apparantely Autoglass charge the insurance company £200 for the same job which is odd as the part alone was shown on the Mercedes bill as being £400 plus VAT plus £50 worth of adhesive plus wiper arm for some reason. Plus labour @ £270
Worth arguing with anybody about this?
Apparantely Autoglass charge the insurance company £200 for the same job which is odd as the part alone was shown on the Mercedes bill as being £400 plus VAT plus £50 worth of adhesive plus wiper arm for some reason. Plus labour @ £270
Worth arguing with anybody about this?
Edited by Tomgc61 on Thursday 21st May 17:32
Tomgc61 said:
Limpet said:
If it shattered for no reason, shouldn't Mercedes be investigating / picking up the bill?
Good point but I'd have to prove that that happened - which it did.Tomgc61 said:
Rung Autoglass as directed by insurance company. No technician available for two weeks to fix it so insurance company approved Mercedes doing the work, upped the cover to £500 and said send them bill for the replacement.
It's a bit useless that Autoglass didn't have anyone available. Did the insurance company just expect you to be without the car for 2 weeks/Who suggested going to MB?
I guess Autoglass would be cheaper for the screen as it'll be a copy. Plus the MB one will be a ridiculous price at list as most people get 50% off.
I had a smashed screen and my insurance broker directed me to Autoglass.
They said it'd be 8 days iirc, which was too long. I went back to the broker who arranged with the insurer to approve National Windscreens to do the job (used by some of their other insurance providers).
I called tham and they came the next day, the excess was the same.
They said it'd be 8 days iirc, which was too long. I went back to the broker who arranged with the insurer to approve National Windscreens to do the job (used by some of their other insurance providers).
I called tham and they came the next day, the excess was the same.
Sheepshanks said:
750turbo said:
£389 + vat for the Drop Glass (no idea what the other no is though).
OUCH!
That's list though - an insurance company wouldn't be paying that.OUCH!
OP - Why did they bill you for a wiper arm? Seems very strange, I would certainly be querying that.
Thanks for the replies. It's all a bit of a nightmare. I was a bit surprised that Autoglass quoted me close to two weeks. They had the glass but no fitter available. Mercedes refused to use the Autoglass part as they said it was not up to standard and couldn't guarantee it. Not sure why they had to replace the wiper arm and blade but that was not a huge cost and maybe they thought good practice with a new piece of glass.
It was pouring with rain while I was dealing with this and I really needed the car and so I feel slightly to blame. Ironically my other car is a one year old Defender and my wife took that into town while I was sorting this out. She rung me to say she couldn't start it half an hour later. That is now in Land Rover awaiting a complete new alarm module which is on back order.
Not really been my week.
It was pouring with rain while I was dealing with this and I really needed the car and so I feel slightly to blame. Ironically my other car is a one year old Defender and my wife took that into town while I was sorting this out. She rung me to say she couldn't start it half an hour later. That is now in Land Rover awaiting a complete new alarm module which is on back order.
Not really been my week.
Tomgc61 said:
It was pouring with rain while I was dealing with this and I really needed the car and so I feel slightly to blame.
It sounds like you sorted all this out for yourself, but I'd be having a go at the insurance company. They're supposed to take the drama out of a crisis, not turn it into a nightmare. Especially one which costs you hundreds of pounds.Sheepshanks said:
It sounds like you sorted all this out for yourself, but I'd be having a go at the insurance company. They're supposed to take the drama out of a crisis, not turn it into a nightmare. Especially one which costs you hundreds of pounds.
I think what I have a bit surprising is that the insurance company claim to have absolutely no knowledge of the prices the manufacturers charge for the glass. I would have thought that if you are dealing with many hundreds of claims on a weekly basis then you would have constructed some kind of a database of information. This would have allowed them to say - "we are happy to increase our limit to £500 as you are forced to use a main dealer for your repair but that based on our previous experience this will not be sufficient to cover the costs. We advise you to discuss this with the garage and obtain a quotation ahead of the repairs".There will be a reason why they don't bother I don't doubt.
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