Nissan warranty claim idiots
Discussion
masermartin said:
I'm not in the habit of wasting my days trekking to other main dealers trying to find one that isn't as bad as all the others. My view is that, if they're all (in my experience, I reiterate) as bad as one another, why would I waste extra time out of my day to be disappointed by a different dealer's service department, when I can get that disappointment much more conveniently at the local one and they will get it right second time around usually. The trick then is not having to pay for the ineffective, unnecessary work.
That kind of complacency is exactly how the useless ones stay in business.MajorProblem said:
It was on Jeremy Vine at lunch about people re gassing air con as if they have some kind of quota to make.
He also scoffed at the idea of using it in winter to keep it in shape and dry the interior, obviously not thinking that you can still have conditioned heated air, so he isn't always right.mcford said:
He also scoffed at the idea of using it in winter to keep it in shape and dry the interior, obviously not thinking that you can still have conditioned heated air, so he isn't always right.
Jeremy Vine is the Daily Mail of the airwaves. Why would you accept anything he says as fact ?TooMany2cvs said:
So what level of muppetry and moronic "service" would be required before you would use a different dealer? Or would you just put up with almost ANYTHING (at north of £100/hr) until the lease was up, then just change brand?
If it's a lease (or company) car then one of the key benefits is you don't give a toss what the dealer does or doesn't do - I'd never normally get faults looked between services although I probably would make an exemption for the a/c failing in hot weather.I wouldn't expect to have to pay for a/c regas during the warranty period unless it was found that the condenser had been holed by a stone.
This thread typifies why I've given up re-gassing my air con. Nissan was the first one as it happens, regassed when car was 2 years old and gas gone again in 6 months, not apparently covered under warranty.
Since then I've had 2 more cars with air-con that gave up in months, and I just can't be bothered.
Since then I've had 2 more cars with air-con that gave up in months, and I just can't be bothered.
masermartin said:
Almost certainly? Really?
ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
This may depend on the marque, but the only main dealers I've encountered who actually live up to expectations have been the BMW ones. Both for my MINI and 1 Series (both bottom end of the cars they see!) I've been treated like royalty and been phoned at every step of the process to be kept informed of progress, without paying any more than I'd pay at other manufacturer main dealers.ETA: So I rock up at the local dealer at 08:00. I hand over the car. I get dropped at my office by 09:00 (by car or minibus or however they do it). I ring them up at 4pm, because inevitably they haven't called to tell me it's ready (this applies to every single main dealer I have ever dealt with) and they arrange to send someone to pick me up. I then have my car back. It's not fixed, but I have it back.
Alternatively, I leave home 40 minutes earlier to battle the traffic to get to the dealer in the next major town (for me, let's say that's Winchester, or Newbury, or Reading - no idea for the OP). I have to arrange a courtesy car, which means it's taken another week to get the car into the dealer at a time when they "have one available, sir". At least one in four visits, the courtesy car won't be available when I get there, despite having booked it specifically, and waited for the privilege. Or, I can get the train, so I get dropped at the station at their convenience, usually getting on for 08:45 by the time they've done the paperwork and woken up the bloke who does the lifts. I have to get the train to Basingstoke, and walk 20 mins to the office. Even getting to a dealer that opens at 08:00, I'm pushing it to get into work for 9:30am. I then have to leave earlier from work to get to them by 6pm with enough time to spare to do the paperwork and point out where they haven't fixed the issue properly, and book the next visit.
Edited by masermartin on Friday 3rd July 17:38
One thing I suspect I'll miss now I own a lowly Ford!
Chris
ScoobyChris said:
This may depend on the marque, but the only main dealers I've encountered who actually live up to expectations have been the BMW ones. Both for my MINI and 1 Series (both bottom end of the cars they see!) I've been treated like royalty and been phoned at every step of the process to be kept informed of progress, without paying any more than I'd pay at other manufacturer main dealers.
One thing I suspect I'll miss now I own a lowly Ford!
Chris
Yet I was reading a Top Gear magazine where they gave up trying to get any of the London Dealers to service their i8.One thing I suspect I'll miss now I own a lowly Ford!
Chris
TooMany2cvs said:
masermartin said:
I'm not in the habit of wasting my days trekking to other main dealers trying to find one that isn't as bad as all the others. My view is that, if they're all (in my experience, I reiterate) as bad as one another, why would I waste extra time out of my day to be disappointed by a different dealer's service department, when I can get that disappointment much more conveniently at the local one and they will get it right second time around usually. The trick then is not having to pay for the ineffective, unnecessary work.
That kind of complacency is exactly how the useless ones stay in business.Thread update,
A/C now totally b
ksed, possibly due to running with low/no refrigerant?
Main dealer now having to carry out £2k worth of warranty work - they just rolled their eyes when I said I'd highlighted the fault at the previous visit.
Also the car has been for a major service today @ £260, on the report from the service it says the oil needs changing because the service indicator is at 0 miles,
1 - it's in for a fking major service, do you not change the oil then?
2 - the service indicator is at 0 because you never fking reset it after a service.
I give up.
A/C now totally b
ksed, possibly due to running with low/no refrigerant? Main dealer now having to carry out £2k worth of warranty work - they just rolled their eyes when I said I'd highlighted the fault at the previous visit.
Also the car has been for a major service today @ £260, on the report from the service it says the oil needs changing because the service indicator is at 0 miles,
1 - it's in for a f
king major service, do you not change the oil then? 2 - the service indicator is at 0 because you never f
king reset it after a service. I give up.
Edited by MajorProblem on Friday 18th September 21:45
MajorProblem said:
Thread update,
A/C now totally bksed, possibly due to running with low/no refrigerant?
Main dealer now having to carry out £2k worth of warranty work - they just rolled their eyes when I said I'd highlighted the fault at the previous visit.
Also the car has been for a major service today @ £260, on the report from the service it says the oil needs changing because the service indicator is at 0 miles,
1 - it's in for a fking major service, do you not change the oil then?
2 - the service indicator is at 0 because you never fking reset it after a service.
I give up.
Did you agree to the major service then?A/C now totally b
ksed, possibly due to running with low/no refrigerant? Main dealer now having to carry out £2k worth of warranty work - they just rolled their eyes when I said I'd highlighted the fault at the previous visit.
Also the car has been for a major service today @ £260, on the report from the service it says the oil needs changing because the service indicator is at 0 miles,
1 - it's in for a f
king major service, do you not change the oil then? 2 - the service indicator is at 0 because you never f
king reset it after a service. I give up.
Edited by MajorProblem on Friday 18th September 21:45
If you have the receipt for the last one, then surely you won't pay for this one if it is as you say?
Exact same problem with my 1-year-old Fiat. Air con suddenly stops working, so I book it in at the franchised dealer and tell them it's broken.
They re-gas it and charge me £50.
Me: "Did you find the leak then?"
Them: "No, just needed re-gassing."
Me: "Why would it need re-gassing if it wasn't leaking? It's only a year old."
Them: "Look, it's working now, what more do you want?"
Me (thinking): "I'd like it to work tomorrow too...."
Sure enough, it was broken again the next day. Two more trips back to the dealer and they find the leak! Quelle surprise! But it has cost me three days off work and no less than £100 in re-gassing. The garage themselves have lost my future business, but Fiat UK have been reasonable and given me a voucher to claim £100 back off the next service I book.
But why do such monkeys get to work on complex machines such as cars? Basic logic will tell you it's leaking and something needs to be fixed, you don't need to be an engineer to work that out.
They re-gas it and charge me £50.
Me: "Did you find the leak then?"
Them: "No, just needed re-gassing."
Me: "Why would it need re-gassing if it wasn't leaking? It's only a year old."
Them: "Look, it's working now, what more do you want?"
Me (thinking): "I'd like it to work tomorrow too...."
Sure enough, it was broken again the next day. Two more trips back to the dealer and they find the leak! Quelle surprise! But it has cost me three days off work and no less than £100 in re-gassing. The garage themselves have lost my future business, but Fiat UK have been reasonable and given me a voucher to claim £100 back off the next service I book.
But why do such monkeys get to work on complex machines such as cars? Basic logic will tell you it's leaking and something needs to be fixed, you don't need to be an engineer to work that out.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff