Nissan warranty claim idiots
Discussion
Sheepshanks said:
I guess it's likely that FIAT's warranty procedure requires the dealer to try a re-gas first.
I also think they hope you'll just go away, or perhaps crash the car or something.
Not to mention the fact that they have to claim time and parts back off Fiat, but £50 for gas they can claim straight off my credit card. Less cash-flow problems...I also think they hope you'll just go away, or perhaps crash the car or something.
Sheepshanks said:
I guess it's likely that FIAT's warranty procedure requires the dealer to try a re-gas first.
If that's the case then they should refund the re-gas fee if it doesn't work, same goes for the Nissan dealership above. If the loss of gas is caused by a problem that's covered by the warranty then the customer shouldn't end up out of pocket.MitchT said:
If that's the case then they should refund the re-gas fee if it doesn't work, same goes for the Nissan dealership above. If the loss of gas is caused by a problem that's covered by the warranty then the customer shouldn't end up out of pocket.
Of course they should. In practice they make people pay twice and are completely hard-faced about it.Glad the OP got £100 back of FIAT. I had similar battle with SEAT (maybe the issue is companies whose names are capitals
) - I got £250 off them but it took a lot of back and forth. Dealer wasn't very happy when I produced the voucher to pay entirely for the next service.ging84 said:
I believe if they irresponsibly regas a system with an obvious leak they are actually committing an offense under environmental health laws
They are meant to pressure test it, especially if it is fully discharged.
exactly this.They are meant to pressure test it, especially if it is fully discharged.
in fact they start by pulling a vacuum to dry the system out - at this point they should notice that it wont hold a static vacuum, if the leak isn't obvious they then charge it with a different gas and then go sniffing for it.
ac gas is the last thing that goes in.
Another update,
Mrs took car in and dropped it off for compressor renewal taking the hire car for the rest of the day, at dinner they rang her to say we are not dealing with Nissan anymore come and get your car NOW.
So we have the car back not fixed and need another Nissan dealer to look at it, they need to take it in for another diagnosis and then effect repair when happy.
To say we are f
king pissed off with Nissan is an understatement.
We've had to pay for their incompetence (paying for re gassing) and the wife has had to have time off work every time to take the car in.
Mrs took car in and dropped it off for compressor renewal taking the hire car for the rest of the day, at dinner they rang her to say we are not dealing with Nissan anymore come and get your car NOW.
So we have the car back not fixed and need another Nissan dealer to look at it, they need to take it in for another diagnosis and then effect repair when happy.
To say we are f
king pissed off with Nissan is an understatement. We've had to pay for their incompetence (paying for re gassing) and the wife has had to have time off work every time to take the car in.
MajorProblem said:
at dinner they rang her to say we are not dealing with Nissan anymore come and get your car NOW.
Nissan have sacked 'em as dealers.
MajorProblem said:
So we have the car back not fixed and need another Nissan dealer to look at it
<looks back to page 1 of thread, 3rd July> Now, what was it I suggested back then?16 years ago I had a Rover Coupe. Had it from 2 years old. 6 months into ownership the aircon stopped working, so I took it into the dealer. There was no obvious cracks in the pipework, so they explained that they'd have to regas it, and if a leak was found then it'd be fixed under warranty and the regas cost refunded. If no leak was found then I'd just pay for the regas. That's the logical reasonable way to do things, surely?
As it turns out one of the pipes was leaking, so it was fixed and returned to me at zero cost... But obviously somehow Japanese reliability trumps British etc etc
As it turns out one of the pipes was leaking, so it was fixed and returned to me at zero cost... But obviously somehow Japanese reliability trumps British etc etc
Mr Gear said:
But why do such monkeys get to work on complex machines such as cars? Basic logic will tell you it's leaking and something needs to be fixed, you don't need to be an engineer to work that out.
Basically because no one else in their right mind would bother working in aftersales.Been there, done it, got almightly hacked off with it.
Saying that the dealer I run the workshop for we had the highest customer satisfaction ratings within brand, even got some nice "trophies" to put on display. You find that the guys that are any decent at using logical process to diagnose issues very quickly use those logical process skills to work out "WTF am I doing in this industry" no matter how well you treat them as staff the wages are low the hours can be unsociable and you generally get shat on from every angle. but enough of the boohoo's
Op contact Nissan Uk as the dealers took the right piddle with you.
I remember I had a 405 with aircon in 1998, it didn't work so left it with the garage.
They said it was OK and so took it back, it was no different.
When I went back and explained it still wasn't working, it turned out that they'd simply pressed the button and saw the light come on, so it must be working.
They said it was OK and so took it back, it was no different.
When I went back and explained it still wasn't working, it turned out that they'd simply pressed the button and saw the light come on, so it must be working.
masermartin said:
..let's say that's Winchester...
Just as an aside, the Winchester service manager was very good sourcing a part for my 1993 Nissan, he did huff abit at the annoyance of ordering said item but was good at finding the right bits/checking if I could still get them. Even went on to say "I'd get this from a diy store, you're being way over charged getting that from us" 
If the payment was made via a card for the unnecessary re-gas you can simply phone your bank/card provider and ask them to refund the amount to you via a chargeback. Quick and easy.
If more people did this (or perhaps refrained from blindly agreeing to the charge in the first place) instead of simply moaning about it dealerships wouldn't get away with it.
If more people did this (or perhaps refrained from blindly agreeing to the charge in the first place) instead of simply moaning about it dealerships wouldn't get away with it.
Sheepshanks said:
I love it when people who've obviously never done this suggest it.
I've done it a couple of times where a seller has acted dishonestly or refused to act in accordance with statutory rights. On both occasions it was a straightforward process requiring minimal effort apart from the provision of documentary evidence. Gassing Station | General Gassing | Top of Page | What's New | My Stuff