How would you deal with this eBay buyer?

[Nickyboy]

Vee said:

If you offer 'next day' in your listing you should know what time the latest pick up is from the post office for the 24hr service (how is the buyer meant to know this ?) and make clear that orders need to be placed by a certain time so that you can get the item packaged to the PO.
It sounds like he ordered in good time but you didn't go to the PO until it was too late for the Saturday delivery.
Your fault IMO. The buyer has every right to feel disgruntled.
If I order on Fri am and pay 24hr service I expect delivery on Sat am, NOT Mon because the seller took half a day to get the item to the 24hr delivery company.

I would never expect a 24hr service to include Saturday, it's not a normal working day regardless of whether people work it or not. If i ordered something form a non business seller i would never expect them to dispatch it instantly, they have lives and as such might not dispatch it until later in the day or the following day. If the part i needed was urgent i would order from a business seller or from the likes of Amazon, at least then you have more options for delivery.
If i ordered on a Friday morning i wouldn't expect it to be delivered Saturday unless i paid extra for a Saturday delivery, anyone who does is frankly a little foolish

[Martin_M]

Contact ebay via the live help, explain the situation and how upset you are about it all given that you have done everything in your power to ensure it was delivered promptly etc. Once they record such details, you can contact them at a later date if you are left unfair feedback. They have sided with me on a number of occasions when I have dealt with difficult buyers.

[anonymous-user]

All that jazz said:

Vee said:

If you offer 'next day' in your listing you should know what time the latest pick up is from the post office for the 24hr service (how is the buyer meant to know this ?) and make clear that orders need to be placed by a certain time so that you can get the item packaged to the PO.
It sounds like he ordered in good time but you didn't go to the PO until it was too late for the Saturday delivery.
Your fault IMO. The buyer has every right to feel disgruntled.
If I order on Fri am and pay 24hr service I expect delivery on Sat am, NOT Mon because the seller took half a day to get the item to the 24hr delivery company.

This.

Absolutely not, not on eBay.

All auctions have a despatch time within which you should send the items, usually one or two working days but it can be set by the seller.

If you pay for a 24 hour delivery service that does not change the despatch window, only how quickly you get it once it's been despatched.

[copestake]

Thanks for the replies guys.

The shipping method was express 24. There was no mention of next day.

Don't get me wrong I can see his side but he's failing to see mine.

What's also concerning me is he asked if he could send it back if it doesn't work. I'm fully expecting him to play that card and send me his part that didn't work back.

[Fastpedeller]

I think you may be the gentleman known for Reliant Spares? In which case I have to say (having dealt with you) that you are a man of utmost integrity
I hope this comes out good for you - It may be heartening for you to know that I had a similar issue last year when posting on 24Hr, and our village postmaster said "don't worry, they always get there on Saturday, they just don't advertise it or peeps won't pay the extra for Saturday". The parcel I sent did indeed get there on Saturday!
You may appeal to his better side by leaving good feedback prior to his feedback, but I understand your concerns regarding his comment to send back. Unfortunately (and it's not just Ebay) there are folk in this world who just can't smile! your purchaser seems to be one. Good Luck.

[All that jazz]

charltjr said:

All that jazz said:

Vee said:

If you offer 'next day' in your listing you should know what time the latest pick up is from the post office for the 24hr service (how is the buyer meant to know this ?) and make clear that orders need to be placed by a certain time so that you can get the item packaged to the PO.
It sounds like he ordered in good time but you didn't go to the PO until it was too late for the Saturday delivery.
Your fault IMO. The buyer has every right to feel disgruntled.
If I order on Fri am and pay 24hr service I expect delivery on Sat am, NOT Mon because the seller took half a day to get the item to the 24hr delivery company.

This.

Absolutely not, not on eBay.

All auctions have a despatch time within which you should send the items, usually one or two working days but it can be set by the seller.

If you pay for a 24 hour delivery service that does not change the despatch window, only how quickly you get it once it's been despatched.

The devil is in the detail which we are not privy to.

What time did he buy it and complete payment for it?
What does the OP say in his ad about despatch time and the delivery options?
Does he state next day delivery or just quotes the Parcelforce service?

The answers to all these will decide whether or not the buyer is being unreasonable. As an outsider I would expect any delivery service with the numbers 24 in it to be next day with the exception of weekends obviously, but evidently it's not as clear cut as that as it depends on the courier cut-off times and other stuff. If the OP had stated to the buyer that he would post the item that day as requested and via the next day Parcelforce service then I'd say the buyer has some ground for complaint when it didn't turn up on Friday. The fact that the cut off time is early afternoon is not the buyer's problem imho and it should have been up to the seller to inform the buyer of this beforehand to avoid this problem.

I think that if the OP apologises to the buyer and explains the situation with the cut-off times and that he wasn't aware of this beforehand then he might get away with negative feedback and I reckon that'll be the end of it.

[Driver101]

berlintaxi said:

Vee said:

If you offer 'next day' in your listing you should know what time the latest pick up is from the post office for the 24hr service (how is the buyer meant to know this ?) and make clear that orders need to be placed by a certain time so that you can get the item packaged to the PO.
It sounds like he ordered in good time but you didn't go to the PO until it was too late for the Saturday delivery.
Your fault IMO. The buyer has every right to feel disgruntled.
If I order on Fri am and pay 24hr service I expect delivery on Sat am, NOT Mon because the seller took half a day to get the item to the 24hr delivery company.

Couldn't agree more.

I don't think either of you have read the thread.

The courier service offered was Parcelforce 24 and the OP has sent the item using that service.

It was posted on Thursday for a Friday delivery, not a Saturday delivery.

Parcelforce are the ones promising the 24 hour service and it's them who have failed. Dropping off at 3pm should be fine. Any post office I use have collections at the end of the day and Parcelforce highlight themselves that some places accept parcels upto 7pm for next day delivery.

The OP has done nothing wrong.

I've lost count of the amount of failed courier deliveries I've had over the years. They aren't reliable enough and I'm sure most people would understand the risk when timing things as tight as that.

[Vee]

Driver101 said:

berlintaxi said:

Vee said:

If you offer 'next day' in your listing you should know what time the latest pick up is from the post office for the 24hr service (how is the buyer meant to know this ?) and make clear that orders need to be placed by a certain time so that you can get the item packaged to the PO.
It sounds like he ordered in good time but you didn't go to the PO until it was too late for the Saturday delivery.
Your fault IMO. The buyer has every right to feel disgruntled.
If I order on Fri am and pay 24hr service I expect delivery on Sat am, NOT Mon because the seller took half a day to get the item to the 24hr delivery company.

Couldn't agree more.

I don't think either of you have read the thread.

The courier service offered was Parcelforce 24 and the OP has sent the item using that service.

It was posted on Thursday for a Friday delivery, not a Saturday delivery.

Parcelforce are the ones promising the 24 hour service and it's them who have failed. Dropping off at 3pm should be fine. Any post office I use have collections at the end of the day and Parcelforce highlight themselves that some places accept parcels upto 7pm for next day delivery.

The OP has done nothing wrong.

I've lost count of the amount of failed courier deliveries I've had over the years. They aren't reliable enough and I'm sure most people would understand the risk when timing things as tight as that.

My mistake - I understood Friday order for a Sat delivery.
It was actually a Thursday order so reasonable for the buyer to expect the seller to get it to the post office in time for it to be collected and delivered sometime on Friday.

I live in London - if I order on a Fri morning with a 24hr service I'd expect it to arrive on Saturday. If my expectation is wrong then fair enough but I assume Sat is a normal working day for deliveries.

[Nickyboy]

Driver101 said:

Parcelforce are the ones promising the 24 hour service and it's them who have failed. Dropping off at 3pm should be fine. Any post office I use have collections at the end of the day and Parcelforce highlight themselves that some places accept parcels upto 7pm for next day delivery.

It depends on the collection time for the Post Office in question, RM parcels don't get collected until the end of the day but ParcelForce is different, the PO in the town i work in has ParcelForce collect around 3pm as well. If the OP takes it to the PO after ParcelForces collection time then they haven't failed anything

[Fastpedeller]

OP - Any update yet? Hope it all went ok.