The service receptionist who sold me a car......
Discussion
I really hope by Land Rover dealer gets the content of the feedback form emailed to me by Land Rover after my last visit.
The service receptionist was so good, she's the reason I bought a new Discovery Sport when I picked my car up after repair.
It needed some warranty work and I booked it in requesting a courtesy car. I asked if I could have a Disco Sport but was told they only had one.
On the day of taking the car in, the service woman called me to check what time I was coming. The car was being dropped off overnight. Is there a Discovery Sport? She said there wasn't but I just mentioned how I'd be in the market for one soon and would live to try one.
Get to the dealer, and she'd "stolen" a top spec Discovery Sport for me. Full tank of diesel and waved off at the door.
We loved it, returned 24 hours later to pick our now fixed car up! did a bit of dealing with the salesman, and ordered one.
All thanks to the service receptionist I ordered a new car six months to a year earlier than planned.
I got the email feedback form and filled it with praise for they way she just thought outside the norm, used her initiative, spotted an opportunity, and made things happen.
She called up yesterday (it's a paint work issue) to arrange for the car to be fixed and she knew nothing of the feedback. I get the feeling it's only when there's a problem they actually get the feedback.
I reckon she should get a bit of the commission.
It was just good to see superb service and thought from a bg main dealer chain.
The service receptionist was so good, she's the reason I bought a new Discovery Sport when I picked my car up after repair.
It needed some warranty work and I booked it in requesting a courtesy car. I asked if I could have a Disco Sport but was told they only had one.
On the day of taking the car in, the service woman called me to check what time I was coming. The car was being dropped off overnight. Is there a Discovery Sport? She said there wasn't but I just mentioned how I'd be in the market for one soon and would live to try one.
Get to the dealer, and she'd "stolen" a top spec Discovery Sport for me. Full tank of diesel and waved off at the door.
We loved it, returned 24 hours later to pick our now fixed car up! did a bit of dealing with the salesman, and ordered one.
All thanks to the service receptionist I ordered a new car six months to a year earlier than planned.
I got the email feedback form and filled it with praise for they way she just thought outside the norm, used her initiative, spotted an opportunity, and made things happen.
She called up yesterday (it's a paint work issue) to arrange for the car to be fixed and she knew nothing of the feedback. I get the feeling it's only when there's a problem they actually get the feedback.
I reckon she should get a bit of the commission.
It was just good to see superb service and thought from a bg main dealer chain.
king uselessIf its me, i would email the CEO, people are really quick to complain and he will see a thousand letters a day about how this dealer messed up that, and that dealer messed up this.
I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
Swampy1982 said:
If its me, i would email the CEO, people are really quick to complain and he will see a thousand letters a day about how this dealer messed up that, and that dealer messed up this.
I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
That's a cracking idea.I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
As for being fit, she is indeed without being distractingly so. You need to keep focused when talking about cracked paintwork and SatNav software.
let us know if you get anything back.
The alternative is always to skip the company and do it yourself, get a bunch of flowers delivered with a card saying "the best sales woman land rover have" and a brief quip about the salesman taking all the commission for her hard work
no doubt everyone will ask her why she has had flowers delivered and want to read the card, maybe shame the salesman into sharing some commission although unlikely.
doubt the wife would be too happy about buying a not unattractive other woman flower either.... cue lines such as "i cant remember the last time you got me got me flowers"
The alternative is always to skip the company and do it yourself, get a bunch of flowers delivered with a card saying "the best sales woman land rover have" and a brief quip about the salesman taking all the commission for her hard work
no doubt everyone will ask her why she has had flowers delivered and want to read the card, maybe shame the salesman into sharing some commission although unlikely.
doubt the wife would be too happy about buying a not unattractive other woman flower either.... cue lines such as "i cant remember the last time you got me got me flowers"
Canterbury BMW have some cracking young ladies working on the reception, i was there yesterday and i think the competition was which could wear the highest heels the shortest skirt and the lowest cut of there top with the biggest push up bra on,popping back today for another gawp as my service book wasn't stamped.
gtidriver said:
Canterbury BMW have some cracking young ladies working on the reception, i was there yesterday and i think the competition was which could wear the highest heels the shortest skirt and the lowest cut of there top with the biggest push up bra on,popping back today for another gawp as my service book wasn't stamped.
Good job you "forgot" to take it in eh? 
+1 on contacting the CEO too, stressing that she is the principal reason they got a sale out of you. If it were me I'd send flowers also simply because I don't imagine much would change for her career wise regardless of your praise, i.e. she's not suddenly going to be moved into sales.
Edited by Durzel on Wednesday 8th July 11:00
I remember one at Smith Knight Fay in Stockport some years ago, I forget what I went in for, she could have sold me my own car, so mesmerizing was the contents of her blouse, see through as well, I am surpised the material did not combust under my gaze.
Was impressed with the chaps selling us a Fiesta for the wife the other day, genuinely obliging and apleasant experience, Trust Ford in Wilmslow.
Was impressed with the chaps selling us a Fiesta for the wife the other day, genuinely obliging and apleasant experience, Trust Ford in Wilmslow.
It's a funny old world isn't it?
Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
Shame the topic has wondered off to the all to frequent blouse ogling comments.
I hope OP will confirm the gender of the receptionist had nothing to do with the sale and the fact someone bothered to see a way to give a customer good service and the potential for a sale is what got the deed done.
Good service is a rare thing these days and I'll always have time (and a bit of extra cash) for companies who give a damn and I know I can trust. I'm also far more forgiving when the odd mistake rolls round knowing that it was a genuine error and not an indicator of a poor slap dash job.
I hope OP will confirm the gender of the receptionist had nothing to do with the sale and the fact someone bothered to see a way to give a customer good service and the potential for a sale is what got the deed done.
Good service is a rare thing these days and I'll always have time (and a bit of extra cash) for companies who give a damn and I know I can trust. I'm also far more forgiving when the odd mistake rolls round knowing that it was a genuine error and not an indicator of a poor slap dash job.
budfox said:
It's a funny old world isn't it?
Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
Are those same women moaning about it?Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
Also, it's all about context. It could be the case that their job tacitly requires that they look a certain way, so faced with not having that job, or being marginalised they don't have much of a choice. They may not be choosing to dress the way they are, strictly speaking.
Wandering off topic really.. I don't disagree with your general point. Attractive women in attire that accentuates their attractiveness being near to things that are being sold to a predominantly male audience is - if you look at it a certain way - manipulative, but it works. But who are the victims? I'd argue it's technically the blokes if they genuinely can't think straight in their presence.
edit: Most I think/hope would just argue that it's healthy and harmless. We're just upright apes at the end of the day.
Edited by Durzel on Wednesday 8th July 11:57
budfox said:
It's a funny old world isn't it?
Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
No, it's the ugly ones that moan...Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
budfox said:
It's a funny old world isn't it?
Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
Couldn't have said it better myself. Women will use their sexuality in every way possible, and if it means that high heels and short skirts sell cars to men then they'll do it. Men fall for it every time and they know it.
Then in the next breath they moan about being sexualised and the expectations society puts on them.
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