The service receptionist who sold me a car......

[Sway]

Even if he was subject to the execution of a successful sales technique, he appreciated the service and is very happy.

It's a good thing that people like him write into the highest levels to demonstrate that, because otherwise they only know what not to do to ps off customers - not the little gems of service that make the difference to the recipient.

Just think - they've just had confirmation it works, at a level where if they mention it once it becomes gospel lower down the chain. Now it's far more likely everyone (or at least a bigger %) who uses the service desk will get a top end courtesy car instead of the poverty spec applied to the lowest car in the range (or one taken in a week before in part ex).

[IATM]

Swampy1982 said:

If its me, i would email the CEO, people are really quick to complain and he will see a thousand letters a day about how this dealer messed up that, and that dealer messed up this.

I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.

Dr Ralf Speth Chief Executive

Email [e-mail]

perhaps a tweet or something on social media might go down well

This plus email the dealer principal or even just give thm a phone.

[Leptons]

IATM said:

Swampy1982 said:

If its me, i would email the CEO, people are really quick to complain and he will see a thousand letters a day about how this dealer messed up that, and that dealer messed up this.

I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.

Dr Ralf Speth Chief Executive

Email [e-mail]

perhaps a tweet or something on social media might go down well

This plus email the dealer principal or even just give thm a phone.

It's all done, sorted. The nice lady got a pat on the brea - er, I mean, back.

[Sheepshanks]

Calza said:

This is become pretty standard now.

The OEM's are looking at automating this, so when you book in for your service or what not a demo of the new model is available along with all the paperwork etc printed out ready to go!

Indeed - it seems incredible that such a drama is being made out of something that ought to be standard practice.

I think MB must have a policy of deliberately pissing people off though - twice I asked for an E Class demo and both times was given manual 1.5 A Class's (once after a very specific promise that they'd have an E Class available).

Didn't bother asking the next time and was given a brand new E350. Hated it. Perhaps they knew.

[Scoredraw]

Swampy1982 said:

let us know if you get anything back.

The alternative is always to skip the company and do it yourself, get a bunch of flowers delivered with a card saying "the best sales woman land rover have" and a brief quip about the salesman taking all the commission for her hard work

no doubt everyone will ask her why she has had flowers delivered and want to read the card, maybe shame the salesman into sharing some commission although unlikely.

doubt the wife would be too happy about buying a not unattractive other woman flower either.... cue lines such as "i cant remember the last time you got me got me flowers"

Always remember to buy your wife flowers...... goes down very well, and she always likes the flowers too!!! ;-)

[velocefica]

I sold £50k for my company last week

Did I get any commission, did I FU.CK

[berlintaxi]

velocefica said:

I sold £50k for my company last week

Slacker, what did you do the other 4 days?

[Calza]

Sheepshanks said:

I think MB must have a policy of deliberately pissing people off though - twice I asked for an E Class demo and both times was given manual 1.5 A Class's (once after a very specific promise that they'd have an E Class available).

My dad's 3 week old E350 went to the dealers for a gearbox fault and they managed to give him a 1.4 Zafira Tourer in it's place.

Go Mercedes

[Swampy1982]

wildcat45 said:

And to conclude....

I just got an email from the lady at the garage to say thanks. The people I contacted were good to their word and she is delighted to have been recognised at the highest level for as she put it, just doing her job.

I'm someone who likes to take complaints if they are unresolved to the top, but it is something that goes both ways. Good service should also be recognised at the highest levels.

Thanks to the poster earlier in the thread who gave me the JLR bosses details. You helped put a smile on someone's face today and I don't know about you, but that pleased me.

Really pleased it worked out this way, looks like the desired results all round. Nice to think how many people will have had a better day because both the experience she gave you but also your time to feed it back.

[Swampy1982]

Sway said:

Even if he was subject to the execution of a successful sales technique, he appreciated the service and is very happy.

It's a good thing that people like him write into the highest levels to demonstrate that, because otherwise they only know what not to do to ps off customers - not the little gems of service that make the difference to the recipient.

Just think - they've just had confirmation it works, at a level where if they mention it once it becomes gospel lower down the chain. Now it's far more likely everyone (or at least a bigger %) who uses the service desk will get a top end courtesy car instead of the poverty spec applied to the lowest car in the range (or one taken in a week before in part ex).

Another bonus I hadn't considered

[Scousefella]

St John Smythe said:

wildcat45 said:

And to conclude....

I just got an email from the lady at the garage

Mission accomplished

Indeed, next weekend, Travelodge up the road, conkers deep in desk-wench.

[sealtt]

I would probably end up bankrupting myself through new car purchases if they gave me something interesting as a courtesy car each time I went in.

I'm pleased their sales tactics aren't any better, I already sell myself on the stuff more than is healthy for my bank account.

[Wilmslowboy]

wildcat45 said:

And to conclude....

I just got an email from the lady at the garage to say thanks. The people I contacted were good to their word and she is delighted to have been recognised at the highest level for as she put it, just doing her job.

I'm someone who likes to take complaints if they are unresolved to the top, but it is something that goes both ways. Good service should also be recognised at the highest levels.

Thanks to the poster earlier in the thread who gave me the JLR bosses details. You helped put a smile on someone's face today and I don't know about you, but that pleased me.

Well done - I was hoping it was one of our dealerships (it wasn't) however it is still great to hear of pockets of fantastic service in the industry, and customers willing to go the extra mile to ensure the right people get the rightful recognition. Cheers