Can deposits be refunded?

Can deposits be refunded?

Author
Discussion

Barbarella

Original Poster:

6 posts

105 months

Wednesday 29th July 2015
quotequote all
I have put a deposit down on a new car. The deposit was £1000! The car costs £40k. This was two months ago. At the time, the dealers computer was down so no paperwork was signed, but the deposit was paid and is has come out of my bank account. The car is not due until September/October at the earliest, it could be even Nov/Dec. I have read some very worrying reports about the car and am now thinking of pulling out of the deal and ordering something else which will suit my needs better. Where do I stand, can I get my deposit back? Or have I lost it.

750turbo

6,164 posts

224 months

Wednesday 29th July 2015
quotequote all
Barbarella said:
I have put a deposit down on a new car. The deposit was £1000! The car costs £40k. This was two months ago. At the time, the dealers computer was down so no paperwork was signed, but the deposit was paid and is has come out of my bank account. The car is not due until September/October at the earliest, it could be even Nov/Dec. I have read some very worrying reports about the car and am now thinking of pulling out of the deal and ordering something else which will suit my needs better. Where do I stand, can I get my deposit back? Or have I lost it.
whistle

Wacky Racer

38,159 posts

247 months

Wednesday 29th July 2015
quotequote all
Going off the scant details I think you will be very lucky to get your money back, unless you have a very good reason.

Obviously it depends on the goodwill of the dealer, but legally you are probably up the creek without a paddle.

hajaba123

1,304 posts

175 months

Wednesday 29th July 2015
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Post your bank statement to prove your situation is real then we will answer

shake n bake

2,221 posts

207 months

Wednesday 29th July 2015
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What car has such a bad review that at least 3 years warranty doesn't cover your concern?

Wacky Racer

38,159 posts

247 months

Wednesday 29th July 2015
quotequote all
hajaba123 said:
Post your bank statement to prove your situation is real then we will answer
What a strange post.

I have no reason to suspect the OP has made this up.

ajf

428 posts

206 months

Wednesday 29th July 2015
quotequote all
No signed order cancel you will get your refund you might have to write a few emails to the head of business Or the manufacturer

Cheers

Quinny

15,814 posts

266 months

Wednesday 29th July 2015
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So which VAG car did you order??:biggrin

Ali_T

3,379 posts

257 months

Wednesday 29th July 2015
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Quinny said:
So which VAG car did you order??:biggrin
LOL. I'm think Merc GLE which has turned out to be a complete turd bucket to drive in the reviews. Still amazes me that people are so keen to own the next big thing that they'll order without driving it!

Quinny

15,814 posts

266 months

Wednesday 29th July 2015
quotequote all
Ali_T said:
LOL. I'm think Merc GLE which has turned out to be a complete turd bucket to drive in the reviews. Still amazes me that people are so keen to own the next big thing that they'll order without driving it!
Yeah.....some crazy folk aboutyes








Says he with a mustang on order...hehe.....never even seen one let alone driven oneyikes

Motorrad

6,811 posts

187 months

Wednesday 29th July 2015
quotequote all
Quinny said:
Yeah.....some crazy folk aboutyes








Says he with a mustang on order...hehe.....never even seen one let alone driven oneyikes
Don't worry Mustangs are all crap, yank tanks etc etc. Can't see the new one will be any different especially with the steering on the 'right side'. wink

drdel

430 posts

128 months

Wednesday 29th July 2015
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Replying to the OP's question - Unless you have ordered a particularly unusual spec. you should get your money back.

Barbarella

Original Poster:

6 posts

105 months

Wednesday 29th July 2015
quotequote all
It would be wrong of me to post the make of car as maybe I am being paranoid and it may be fine. But a close friend of mine has told me he has seen reports that it is under-powered and the suspension is not at it's best on pot-holed roads. I live in a very pot-holed road. frown The test drive was mainly on smooth roads. I should have driven it home to test that I suppose, so it's my own fault. I think the best thing I can do is go and test drive another, if it a problem I will have to think hard about what to do.

PHlL

1,538 posts

139 months

Wednesday 29th July 2015
quotequote all
Speak to the retailer. If it's not a weird spec and something can sell on, they might. Or, if the order has not locked in and cancellable, they might.

You have entered into a contract and made a part payment so will very much be down to the retailer.

btcc123

1,243 posts

147 months

Wednesday 29th July 2015
quotequote all
Barbarella said:
It would be wrong of me to post the make of car as maybe I am being paranoid and it may be fine. But a close friend of mine has told me he has seen reports that it is under-powered and the suspension is not at it's best on pot-holed roads. I live in a very pot-holed road. frown The test drive was mainly on smooth roads. I should have driven it home to test that I suppose, so it's my own fault. I think the best thing I can do is go and test drive another, if it a problem I will have to think hard about what to do.
Tell us what car it is and we will give you our considered view on the car.I would think that any cars suspension is not at its best on pot holed roads.

As the car you have ordered will not be delivered for several months it will give you time to buy a wheel barrow,some tarmac and to fill in the pot holes and perhaps you can get your friend to help you.

Why did you not get your friends opinion on the car before ordering it.

Edited by btcc123 on Wednesday 29th July 23:26

Barbarella

Original Poster:

6 posts

105 months

Thursday 30th July 2015
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It is a Lexus NX. I chose this car after two test drives as it is seemed perfect for my needs. I have a bad hip so need something higher to get in and out of, also I need comfortable seats, and they are extremely comfortable. I also wanted petrol or hybrid over diesel as most of my journeys are short and I don't like diesels anyway. I did try other SUV's but this was the most luxurious, some others had either too much plastic, or where too big. I also want reliability, a friend of mine has a Lexus and he says it just never goes wrong. So i thought it was a good choice, and probably is, but after hearing about the engine maybe being under-powered and the suspension not coping well with pot-holes I am now not sure. I have checked a lot of reports online and although there are not many negatives, those two do appear to be an issue with some, not all. I will keep this car for 10 years at least, like my last one, so I want to get it right. Thank you for those who have so far replied.

DaveH23

3,236 posts

170 months

Thursday 30th July 2015
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Shouln't you be checking reviews prior to deposit?

Anyway you will probably have a better chance on having your deposit transfered to another car you order from them rather than getting it back.

peterg1955

746 posts

164 months

Thursday 30th July 2015
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If it was 'perfect for your needs', didn't seem underpowered 'to you' and it rode OK 'to you' then why let reviews by people who almost certainly don't have the same requirements as you influence your decision...

In the olden pre-internet days you would test drive a car and think 'I like that, I think I'll buy it'.... now, people go home and read other people's opinions and change their mind based on those rather than their own direct experience!

GreatGranny

9,128 posts

226 months

Thursday 30th July 2015
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Not brilliant review and it does highlight ride issues at low speeds.

http://www.autocar.co.uk/car-review/lexus/nx/ride

Wacky Racer

38,159 posts

247 months

Thursday 30th July 2015
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peterg1955 said:
If it was 'perfect for your needs', didn't seem underpowered 'to you' and it rode OK 'to you' then why let reviews by people who almost certainly don't have the same requirements as you influence your decision...

In the olden pre-internet days you would test drive a car and think 'I like that, I think I'll buy it'.... now, people go home and read other people's opinions and change their mind based on those rather than their own direct experience!
This.

Get it bought man. I'm sure it will be perfect for your needs. Always trust your first instinct.

If Clarkson says a cars crap, it's sure to be a good 'un for example.