RE: PistonHeads/Adrian Flux partnership

RE: PistonHeads/Adrian Flux partnership

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craigsup

282 posts

101 months

Friday 27th November 2015
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Emailed to enquire about how much a remap (+40bhp) would increase my premium by and they want £116, which I find highly excessive as they are meant to be a specialist. After searching around forums, people seem to be charged ~£50 for their modifications which usually contain more than just a remap.

Not sure if I'm being optimistic but I refuse to pay £116 to insure a remap - I'll just have to go without unless AF reduce their price.

Lordbenny

8,575 posts

218 months

Monday 30th November 2015
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My renewal has just come up on my Westfield, my current broker has quoted £126 on my Westfield with a 3000 limited mileage. I thought I'd get another quote so I turned to another kit car 'specialist' Adrian Flux. The young lady on the phone was pleasant enough although I don't think she know what a Westfield was if I drove over her in one. After all the usual rigmarole including her asking what my current renewal price was....I NEVER tell them, I believe that they get one chance to offer me an HONEST price not to look at what I'm paying and barter with me. She offered me £260 !!!! She then asked me how I'd like to pay....hahaha...I then told her what my renewal was and she said she could talk to her superior and see if she could get the price down.

LISTEN ADRIAN FLUX...GIVE ME AN HONEST PRICE FIRST, DONT fk ME ABOUT TRYING TO GET AS MUCH MONEY OUT OF ME AS POSSIBLE...I DONT NEED LEGAL COVER, I DONT NEED A fkING FREE RENTAL CAR IN CASE OF A CRASH, I DONT NEED EUROPEAN COVER IJUST WANT A COMPETETIVE, HONEST QUOTE FROM A SO CALLED KIT CAR SPECIALIST.....A SPECIALIST THAT HAS TO ASK MANY HOW MANY fkING DOORS IVE GOT ON MY CAR. AND ANOTHER THING.....EVEN IF MY LIFE/HOUSEHOLD/PET INSURANCE WAS DUE I WOULDNT ASK YOU FOR A QUOTE YOU BUNCH OF fkING THEIVING fkTARDS.

anonymous-user

53 months

Monday 30th November 2015
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Lordbenny said:
After all the usual rigmarole including her asking what my current renewal price was....I NEVER tell them...
I was a customer of Flux for years with my Westfield in the late 90's. Prices were unbeatable for a 20 year old and the people on the phone knew exactly what they were talking about, I remember having a conversation about what tyres I prefered, the broker also had a Westfield. Some time in the early 2000's they changed, I assume they got bought out or expanded or something and they started all the usual generic insurance co. scamming, asking how many other quotes you had, asking if you already owned the car (well its been insured with you for 4 years WTF do you think?), trying to sell you more st, and they suddenly started employing morons to man the phones not enthusiasts. When I bought a new car they scammed me so I never used them again.

B'stard Child

28,324 posts

245 months

Monday 30th November 2015
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Lordbenny said:
LISTEN ADRIAN FLUX...GIVE ME AN HONEST PRICE FIRST, DONT fk ME ABOUT TRYING TO GET AS MUCH MONEY OUT OF ME AS POSSIBLE...I DONT NEED LEGAL COVER, I DONT NEED A fkING FREE RENTAL CAR IN CASE OF A CRASH, I DONT NEED EUROPEAN COVER IJUST WANT A COMPETETIVE, HONEST QUOTE FROM A SO CALLED KIT CAR SPECIALIST.....A SPECIALIST THAT HAS TO ASK MANY HOW MANY fkING DOORS IVE GOT ON MY CAR. AND ANOTHER THING.....EVEN IF MY LIFE/HOUSEHOLD/PET INSURANCE WAS DUE I WOULDNT ASK YOU FOR A QUOTE YOU BUNCH OF fkING THEIVING fkTARDS.
8.5 / 10 for the rant

I'd have given it 9.5/10 but the excessive use of caps and lack of variety in the swearing dropped it a point

surveyor

17,768 posts

183 months

Monday 30th November 2015
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Given that the sticky is of no value to AF, perhaps we could get some real estate back eh?

JamieAtFlux

1,138 posts

167 months

Friday 4th December 2015
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Hi guys, Jamie here

I appreciate this may well open us up to a heated discussion but I’d like to try and clear up our stance when it comes to the Owners Club/PH discounts. Firstly, there is no difference in discounts for a member of PH’s over being a member of a separate car owners club/forum. There is one discount we apply and this is advertised as UP TO 15%, for reasons explained below.

Depending on which number you called through on, the club member discount may already be applied. For example, the PH number of 0800 369 8586 is unique to PH so when this number is called, a small display pops up on the sales clerks computer to advise them of the origin of the call. We have bespoke telephone numbers for hundreds of different sources, many of which are car and motorcycle clubs. Should the sales clerk notice that a call has originated from an owners club/forum source, they SHOULD tick the box on the quote form to confirm this. I say SHOULD as this is what we insist however the clerk may forget to do this and ask the “are you a member of an owners club/forum” question. Because we are a broker and work with over 40 underwriters and have well over 200 schemes, not every scheme allows a discount. Some offer 5%, some 10%, some 15% and some offer no discount which is why we are careful in our marketing of this potential discount. Whether the discount applies to your individual circumstances, depends on whether the scheme we select as the best option for you (be it price or benefits) includes a discount.

There are also situations where we exercise our delegated authority schemes (schemes which in house managers can underwrite the risk and place business on to compete). These, like all schemes come with a minimum premium, once this is reached, we cannot offer a lower price. You may come across this when you already have a policy and call us to advise that you are a member of PH’s expecting a discount, only to be told it makes no difference.

I have personally listened to a large number of calls that have come to us via PH now and a trend seems to be that when clients are asked if they are a member of any owners clubs, clients are replying ‘yes’, and so the discount is applied. As mentioned at the start, this is the same discount that PH members get and unfortunately it cannot be applied twice. We understand that many PH users are also members of separate car clubs and forums, but we cannot be biased to any one particular group of users. Adrian Flux work with many different forums and clubs, who are all entitled to a discount. I myself run a small forum, members of which do get a discount with Flux, but I appreciate that many of them are also affiliated with other groups as well.

One thing I have picked up on however is how the question is being asked by some of our staff. As it stands staff are trained to ask ‘are you a member of any car owners clubs/forums’ but some aren’t mentioning forums. This may be misleading as some people may not associate online forums as being acceptable to us for the owners club discount. Therefore we are encouraging our staff to say ‘are you a member of any car owners clubs or online forums?’ This should hopefully help towards stopping people slipping through the net.

On a slightly separate note, we were going to set up a dedicated PH team as we have done with other specialist clubs we work with but the fact that the cars that are quoted on a daily basis vary so much from the 4+million users of PH its difficult for a clerk to know the ins and out of each model that could potentially come through. In the last couple of weeks alone for example we've quoted on everything from Aston Martins to 911’s, Range Rovers, Lotus and TVR’s but we are trying our best to educate and inform the more junior members of the Adrian Flux team.

I hope this goes some way towards answering some of your concerns. We know that we don’t get it right 100% of the time and make mistakes. This may lose us business but we’re dedicated to improving our service and have thousands of happy policy holders that can vouch for us. However and as usual if anyone has any queries or issues please DM me your details and I will look into it for you.

Kind Regards
Jamie


Edited by JamieAtFlux on Friday 4th December 15:54

SonicShadow

2,452 posts

153 months

Friday 4th December 2015
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I was with Adrian Flux for one year. I didn't need to claim in that time, so I can't really comment on their service that much - I paid, they covered me for the year, all nice and simple. They couldn't match quotes for the same level of cover elsewhere, so I moved - that's the nature of the business I guess. My friend has been with them for years with a modified MR2 Turbo and rates them though.

The only bit that was a pain in the arse was the PDF they sent me was password protected, so I couldn't print it as it didn't have print permissions! Photoshop ignores those permissions though as it renders the PDF as an image, so I just printed it that way. I guess they password protected it to prevent editing, but it's so easily circumvented it is pointless, and an inconvenience to customers. Those who are less tech savvy would have struggled with that!

HD Adam

5,144 posts

183 months

Friday 4th December 2015
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Slow

6,973 posts

136 months

Friday 4th December 2015
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I'm with flux at the moment.

Don't suppose you could tell me how much of a difference to change to fully comp? Nothing has changed in regards to personal situation/usage.

Reg is gn02 bha, should find my policy from that I assume.

JamieAtFlux

1,138 posts

167 months

Friday 4th December 2015
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Slow said:
I'm with flux at the moment.

Don't suppose you could tell me how much of a difference to change to fully comp? Nothing has changed in regards to personal situation/usage.

Reg is gn02 bha, should find my policy from that I assume.
Hello

Would you mind sending us a message with your post code and email address just so that we can authenticate your policy.

Thanks

Jamie

mark165

48 posts

232 months

Friday 4th December 2015
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My renewal was up end of last month, so I gave you a ring. Trying to insure a Honda Accord estate, remapped with some replacement wheels. A 2.2 turbo diesel.

After coming off hold during the quotation period, I was asked if I'd had experience with such a 'large engine'. Coming from a 'specialist', this was surprising.

I insured a V8 Mercedes with you last year.

My wife has her S2000 insurance with you.

I've insured a fair few other sports cars over the past ten years with you.

Sky insurance didn't even say they'd try and beat your disproportionately high quote. They laughed down the phone and then just did.


Blue Oval84

5,276 posts

160 months

Monday 7th December 2015
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Just want to say well done to Flux.

The problem:
I'm bored of my cabriolet but really struggling to sell it during Stormageddon December. The car I want to replace it with is relatively rare and one is for sale right now.

The solution:
Rang Flux on spec as the car I'm buying has some subtle mods. They mirrored my NCB and beat the best online comparison site price, I've taken the policy out and can cancel with no fee if for any reason I don't end up buying the car.

I pick my new car up on Friday, and can now run both cars with a view to getting shot of the cabriolet in the spring.

I'm a happy, happy boy thumbup

Well, I will be assuming the car doesn't turn out to be a rot box lol

KungFuPanda

4,324 posts

169 months

Wednesday 9th December 2015
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Got a quote of £380 for a Mercedes S320cdi. 36, 14 years NCB, dodgy North Manchester Postcode. The next closest quote was closer to £500.

Queried whether I would get the PH discount and the person I spoke to didn't really know and was pretty non committal. I PM'ed Jamie on here to ask the same question and managed to get my quote down a further £50 to £330.

All good so far.

JamieAtFlux

1,138 posts

167 months

Thursday 10th December 2015
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KungFuPanda said:
Got a quote of £380 for a Mercedes S320cdi. 36, 14 years NCB, dodgy North Manchester Postcode. The next closest quote was closer to £500.

Queried whether I would get the PH discount and the person I spoke to didn't really know and was pretty non committal. I PM'ed Jamie on here to ask the same question and managed to get my quote down a further £50 to £330.

All good so far.
Glad I could help. If you have any further queries, feel free to drop me a PM.

eybic

9,212 posts

173 months

Thursday 10th December 2015
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I called them to get a price to add my Mrs. to my policy as she is learning to drive. "Your current insurer won't insure new drivers so that will be £500 for just her on a 12 month policy" What they neglected to say was that my renewal was due in 3 weeks so could have quoted it as a new policy with another insurer. I went with Kwik Fit in the end as they were around £180 cheaper than Flux.

The issue is that it seems flux employees aren't necessarily taken on based on their ability to do the job, some of them are taken on to be Flux "babes" (the sour faced ones in the calendars/ adverts), surely they need to have knowledge of cars? I once mentioned I'd had a boost controller fitted to a car to be asked "shall I put that down as a new turbo?"

As a "specialist" insurer, your staff should have "specialist" knowledge

itcaptainslow

3,694 posts

135 months

Wednesday 16th December 2015
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The conversation I had with someone at Flux this morning went a little way to raising their estimation with me, which is a good thing considering it resides around the "Will definitely, never ever renew with the utter shower of..." level, thanks to utterly inept customer service over the past six months.

Phoned up to notify them of the new remap on my car, fully expecting a battle over increased premiums and admin fees, not to mention having to explain what it is. But no, my cynicism was misplaced-a helpful gentleman who knew exactly what I was on about, added it on, no questions, no premium increase or admin fees, and answered my other queries quickly. Just like the old days...!

More of this reasonable behaviour may lead me to reversing my renewal elsewhere decision smile

All that jazz

7,632 posts

145 months

Wednesday 16th December 2015
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itcaptainslow said:
The conversation I had with someone at Flux this morning went a little way to raising their estimation with me, which is a good thing considering it resides around the "Will definitely, never ever renew with the utter shower of..." level, thanks to utterly inept customer service over the past six months.

Phoned up to notify them of the new remap on my car, fully expecting a battle over increased premiums and admin fees, not to mention having to explain what it is. But no, my cynicism was misplaced-a helpful gentleman who knew exactly what I was on about, added it on, no questions, no premium increase or admin fees, and answered my other queries quickly. Just like the old days...!

More of this reasonable behaviour may lead me to reversing my renewal elsewhere decision smile
nono

Wait til you have to claim. No pay out for you because you didn't inform them. That's what will happen.

GetCarter

29,358 posts

278 months

Wednesday 16th December 2015
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PH was SO much better when corporates were not pulling strings. I would never use Adrian Flux, simply because of this thread.

fatboy b

9,492 posts

215 months

Wednesday 16th December 2015
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I'm so surprised Flux haven't disappeared yet, given all the negativity on here. They make empty promises, and give bad service. Why would you hang around?

All that jazz

7,632 posts

145 months

Wednesday 16th December 2015
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fatboy b said:
I'm so surprised Flux haven't disappeared yet, given all the negativity on here. They make empty promises, and give bad service. Why would you hang around?
Because £££££, obviously.
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