Which Broadband?
Discussion
Dare I say it.... But bt infinity have been pretty good to us. Maybe 1 or 2 downtime in the last couple of years stable connection and only limited by our distance to exchange. Only the two of us but some heavy streaming each night, few big steam(games) downloading, occasional "other" downloading.
No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
Andehh said:
Dare I say it.... But bt infinity have been pretty good to us. Maybe 1 or 2 downtime in the last couple of years stable connection and only limited by our distance to exchange. Only the two of us but some heavy streaming each night, few big steam(games) downloading, occasional "other" downloading.
No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
I agree with this, BT Infinity has been great for me. Replaced Virgin Media fibre after they couldn't even stream iPlayer without buffering on a 40 or 50 MBit service. Switched to BT Infinity and although the headline max speed is just 73MBit/sec compared to Virgin Media's 100 or 200, I can steam HD to multiple devices at the same time without buffering, I can't even remember the last time anything buffered, iPlayer or Netflix and this is whilst working, browsing the web and downloading from work and Microsoft. I use the original wall mounted Openreach modem connected to an Asus 802.11ac wifi router, neither has ever given a problem and I get a solid 73meg down and 16 meg up. Maybe people who have problems are still using the Home Hub ?No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
Andehh said:
Dare I say it.... But bt infinity have been pretty good to us. Maybe 1 or 2 downtime in the last couple of years stable connection and only limited by our distance to exchange. Only the two of us but some heavy streaming each night, few big steam(games) downloading, occasional "other" downloading.
No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
I think the basic service is alright but the problems come when you have an issue and have to wade through varying levels of numpty to get anything resolved.No traffic management /throttling /limits I can see, but yes... The typical bt line increase every year.
My only dealing with BT was getting the fibre point installed. The engineer rang to say everything seemed to be working but he'd never seen my router before (a TP-Link N600 - very common) so couldn't set it up. I got home to find he'd just plugged the cable into the wrong port.
If you never have to ring them it's probably fine, but if you do you quickly realise where they make their cost savings.
I should add this is not from experience because I've always used smaller broadband providers, but when I dug around comparing them all this was the general impression I got and it seems to bear out if you look at the stats:
http://www.thinkbroadband.com/isp/compare.html?isp...
Incidentally, that is a very good resource for helping you pick an ISP:
http://www.thinkbroadband.com/
go on shortest contract
domestic broadband is all much of a muchness, they all come with s
t customer service, they all will oversell thier lines given the opportunity, they will all have unexplained outages which will rarely show up on their service status page and they will all stick thier prices up the second you turn your back.
you just take pot luck on getting a company which isn't oversold in your area so you might be able to get close to the advertised speed at peak times
domestic broadband is all much of a muchness, they all come with s
t customer service, they all will oversell thier lines given the opportunity, they will all have unexplained outages which will rarely show up on their service status page and they will all stick thier prices up the second you turn your back.you just take pot luck on getting a company which isn't oversold in your area so you might be able to get close to the advertised speed at peak times
Elderly said:
durbster said:
I'd recommend Zen. .
/\ This.The low and behold they introduced a usage cap and hefty penalties for exceeding it.
Don't believe the hype.
ging84 said:
go on shortest contract
domestic broadband is all much of a muchness, they all come with st customer service,
Not true at all. I had excellent customer service from my previous broadband providers (Freedom2Surf and Newnet).domestic broadband is all much of a muchness, they all come with s
t customer service, mp3manager said:
I was with Zen 10 years ago, when they used to have an unlimited service, (on a 2Mb line), and bragged about 'bandwidth to spare'.
The low and behold they introduced a usage cap and hefty penalties for exceeding it.
Don't believe the hype.
The did introduce caps which is why I didn't move to them a few years ago, but they're unlimited now.The low and behold they introduced a usage cap and hefty penalties for exceeding it.
Don't believe the hype.
durbster said:
I should add this is not from experience because I've always used smaller broadband providers, but when I dug around comparing them all this was the general impression I got and it seems to bear out if you look at the stats:
http://www.thinkbroadband.com/isp/compare.html?isp...
So Zen, which runs on BT lines, is so much more reliable than BT ? http://www.thinkbroadband.com/isp/compare.html?isp...
How does that work then 
George111 said:
So Zen, which runs on BT lines, is so much more reliable than BT ? How does that work then
Is that a serious question? The bit of cable between you and the exchange is only one part of your internet connection, likewise the backhaul network. Problems generally start at the ISP's connection to the backhaul network (underprovisioning by the ISP to keep costs down) and go from there. How does that work then That's not to say there aren't problems with BT 20CN and 21CN, but things like "evening slowdowns" aren't generally down to that, it's usually down to the bits under the ISP's control.
I'm with BT Infinity and I can honestly say we've had very, very few problems in 2 years (and nothing that a reboot doesn't seem to fix).
75mbps download, 18mbps upload. At work we're on the 40/10 business service and get 38mbps download and 9.5mbps upload.
38mbps is more than adequate.
75mbps download, 18mbps upload. At work we're on the 40/10 business service and get 38mbps download and 9.5mbps upload.
38mbps is more than adequate.
Infinity here, Sky previously. I've used all sorts of niche ISPs in the past and my general experience has been that there is nothing in it if you have a good phone line and a decent router.
The differences tend to be apparent if you have an issue where you need the ISPs technical expertise or god forbid you need to troubleshoot a phone line or wiring problem.
The differences tend to be apparent if you have an issue where you need the ISPs technical expertise or god forbid you need to troubleshoot a phone line or wiring problem.
durbster said:
ging84 said:
go on shortest contract
domestic broadband is all much of a muchness, they all come with st customer service,
Not true at all. I had excellent customer service from my previous broadband providers (Freedom2Surf and Newnet).domestic broadband is all much of a muchness, they all come with s
t customer service, this pretty much proves my point
ging84 said:
Not true based on 2 ex broadband suppliers both of which were primarily business broadband suppliers not domestic gave you good customer service
this pretty much proves my point
They were both domestic and had excellent customer service. I'm struggling to see how that proves your point. this pretty much proves my point
The point is that if you look beyond the big providers you can get customer service.
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