Shocking Scratches New M4 with individual Ferrari Red

[bmw320ci]

The initial message was deleted from this topic on 30 January 2016 at 00:10

[trickywoo]

Reject it. I'd not even be debating it.

If the scratches are as bad as you say it'll take a lot of polishing to correct leaving you with a thinner layer of clear coat than there should be on a new car.

[227bhp]

Try posting up in a more relevant section than this would be a good start....

[Adamski69]

Tell em to stick it unless they put it right to your satisfaction regardless of who they get involved.

[227bhp]

bmw320ci said:

227bhp said:

Try posting up in a more relevant section than this would be a good start....

I was actually looking to move it (currently in clipboard lol) any suggestions? Gen Gas or BMW m power?

Thanks in advance

GG or Speed Plod & law maybe?
You should be able to hit 'Report' and it will alert a mod.

[RichB]

This was a brand new car, correct? I'd certainly take it back and leave it with them until it's fixed to your satisfaction. I'd also get a courtesy car while it's being done. No, chat, no arguments...

[Krikkit]

Sounds very reasonable to me - they're probably worried because it's a special-order colour on a high-value car.

Let them come and pick it up/drop it off and don't take it back until it meets a decent standard.

[xjay1337]

So basically they are saying that they will not authorise a non-BMW authorised (and therefor financial ties) detailer / bodyshop to resolve the car?
To be honest without seeing pics they may look bad but you can remove an awful lot with a good machine polish which doesn't cost £1800
You would be looking at £600 or so at a quality detailers (Topaz and Miracle are both horrendously over priced).

[MDMA .]

as above. DO NOT accept it unless you are happy. once you have it, hard to rectify or loads of messing around. keep refusing and demand a courtesy car in the meantime.

[Output Flange]

OP, are you a detailer by trade?

[SturdyHSV]

Tell him that the possessive use of "its" doesn't need an apostrophe, and insist you speak to a grown up

[Sheepshanks]

I wouldn't be confident about rejecting over something like this.

If BMW don't roll over it could take a long time to sort out and in court there's every chance the Judge will think spending £3500 on paint is insane and the OP is being a baby.


If you wanted the car to an unusually high standard then that should have been part of the deal. Dealers are clueless on stuff like this - a VW dealer told me the swirl marks on a dark car are "in the paint" at the factory.

Edited by Sheepshanks on Wednesday 27th January 14:49

[R8Steve]

You didn't used to have a white Astra VXR did you?

[AshBurrows]

Sheepshanks said:

I wouldn't be confident about rejecting over something like this.

If BMW don't roll over it could take a long time to sort out and in court there's every chance the Judge will think spending £3500 on paint is insane and the OP is being a baby.

I'd think most people would think the opposite. If ~5% of the value of the car is being spent on special order paint it's pretty clear it should look at least as well finished as standard order colour.

Good luck with it OP. I had a nightmare dealing with a BMW body shop and I'm sure my arch is still the incorrect colour.

[cat with a hat]

R8Steve said:

You didn't used to have a white Astra VXR did you?

OP, how were the parts fitted incorrectly?

[essIII]

Sheepshanks said:

I wouldn't be confident about rejecting over something like this.

If BMW don't roll over it could take a long time to sort out and in court there's every chance the Judge will think spending £3500 on paint is insane and the OP is being a baby.


If you wanted the car to an unusually high standard then that should have been part of the deal. Dealers are clueless on stuff like this - a VW dealer told me the swirl marks on a dark car are "in the paint" at the factory.

Edited by Sheepshanks on Wednesday 27th January 14:49

I don't think he said he wanted it to an unusually high standard. Just wanted his brand new car delivered without scratches. Reasonable, no?

[Sheepshanks]

essIII said:

I don't think he said he wanted it to an unusually high standard. Just wanted his brand new car delivered without scratches. Reasonable, no?

It's changed to swirl marks now.

[deckster]

essIII said:

I don't think he said he wanted it to an unusually high standard. Just wanted his brand new car delivered without scratches. Reasonable, no?

He has obtained £1800 quotes from likes of Miracle Detail. I would suggest their standards are way, way higher than you would typically expect of a new car.

The OP needs to provide some photos of this terrible paintwork, as my gut feeling is that on the information given, this is a case of unusually high expectations rather than unusually low quality.

[Krikkit]

deckster said:

The OP needs to provide some photos of this terrible paintwork, as my gut feeling is that on the information given, this is a case of unusually high expectations rather than unusually low quality.

Maybe, but I wouldn't accept swirly paint on a 60k car, high expectations or not.

[Durzel]

Nice colour

For the amount of money spent, why would you put up with anything less than perfection, especially coming straight from the dealer?

That being said - I wouldn't necessarily take detailers quotes as gospel. A good detailer would improve upon pretty much any factory finish, even on cars that come with Ferrari paint as standard