AM Works/dealer fixed price servicing
Discussion
Philip0 said:
I've previously had my 2007 DB9 serviced by AMW under their fixed price service scheme. Looking at the AMW website, the fixed price offer for V12s of £761 now only applies to Nov 2012+ cars. My car has done a massive 1,200 miles over the last year. AMW have quoted £1,450 for a service for my car, virtually double their fixed price for a 2012+ car. I've asked in the dealer network - one of my nearest dealers has the same fixed price offer (i.e. for Nov 2012+ cars) but they seem to be negotiable ("depends on what is needed, sir, we can some to an arrangement").
Surely the basic annual service requirements for a 2007 and a 2012 V12 can't warrant double the price?
My car has a full AM dealer/works service history, and I'd like to keep it that way.....any suggestions?
The fixed price servicing scheme was set by the factory for all dealers (incl Works). The frequency some items needed replacing changed at the same time. As you say, probably not to the point it fully accounts for the price difference. However at this age, I'd go to a good specialist indi and simply ask them what they think actually needs doing - surely that's both the cheapest and best option, even if you just go back to your nearby dealer asking them to match/get close to the indi's suggestion if you want to keep a full approved dealer service historySurely the basic annual service requirements for a 2007 and a 2012 V12 can't warrant double the price?
My car has a full AM dealer/works service history, and I'd like to keep it that way.....any suggestions?
If the price difference is still huge and you plan on owning the car for a few years yet, the price difference in servicing may well outweigh the price difference from not having a full dealer service history
Philip0 said:
My car has a full AM dealer/works service history, and I'd like to keep it that way.....any suggestions?
Yes, pay the price and enjoy the peace of mind during ownership and then get some of the premium paid back when you sell the car as most buyers would happily pay a little more for a stunning service history.AMDBSNick said:
The stamps in the book mean it has visited a main dealer at the prescribed time, nothing else
and at that time it was serviced by factory trained technicians using AM spare parts in an approved AM facility with approved AM tools and machinery.That what a main dealer service is.
Whether its any better than an indie service may well be debatable to some but nobody has ever rejected a car because it had perfect main dealer service history.
Flugplatz said:
and at that time it was serviced by factory trained technicians using AM spare parts in an approved AM facility with approved AM tools and machinery.
That what a main dealer service is.
Whether its any better than an indie service may well be debatable to some but nobody has ever rejected a car because it had perfect main dealer service history.
Indeed. And for all that they would hope they are getting a perfect car. Sadly very often not the case That what a main dealer service is.
Whether its any better than an indie service may well be debatable to some but nobody has ever rejected a car because it had perfect main dealer service history.
Flugplatz said:
Agreed.
In that case I would, and have, used indies to get the car right but come service time I always want the main dealers stamp.
And that is my point. If you are paying top dollar for a FMDSH you shouldn't have to pay for rectification. In that case I would, and have, used indies to get the car right but come service time I always want the main dealers stamp.
My final point. About 18 months ago I purchased a DB9V over the phone from a main dealer. FMDSH. Two days later I got a call saying they would not sell me the car. About a third into the 140 they discovered it was such a nail it wasn't even worth rectification. They auctioned it to get rid.
Philip0 said:
jonby said:
The fixed price servicing scheme was set by the factory for all dealers (incl Works). The frequency at which some items needed replacing changed at the same time. As you say, probably not to the point it fully accounts for the price difference.
Why would a service for a 2007 V12 cost nearly double the cost of a service for a 2012 V12? I assume most of what it covers are the same items?- Oil and filters
- Pollen filters (only every 20K miles)
- Brake fluid
- Transaxle oils (only every 40K miles)
- Coolant (only every 5 years)
- Air filters (only every 20K miles)
Otherwise a general check and do any outstanding factory updates.
What else would need doing on a 2007 that would not need doing on a 2012 model with the same mileage (mine is 11K miles)?
http://www.hrowen.co.uk/aston-martin/service-parts...
I think where a FAMSH really pays dividends is if trading the car in. I'm not convinced dealers will offer anywhere near the same value for a car without it. If they'll take it at all.
Will an indie be naturally less skilled than a MD? Of course not. Necessarily.
But equally a MD doesn't have to be significantly (or any!) more expensive than an indie either. Just shop around and be sensible.
My car cost ~1k per annum to service. Could I have got it cheaper through the indie network? Perhaps, but tbh I doubt it would have been by much. And on the non-std service items the parts costs are often such a large part of the bill that the cost differential shrinks further.
Will an indie be naturally less skilled than a MD? Of course not. Necessarily.
But equally a MD doesn't have to be significantly (or any!) more expensive than an indie either. Just shop around and be sensible.
My car cost ~1k per annum to service. Could I have got it cheaper through the indie network? Perhaps, but tbh I doubt it would have been by much. And on the non-std service items the parts costs are often such a large part of the bill that the cost differential shrinks further.
Murph7355 said:
I think where a FAMSH really pays dividends is if trading the car in. I'm not convinced dealers will offer anywhere near the same value for a car without it. If they'll take it at all.
Will an indie be naturally less skilled than a MD? Of course not. Necessarily.
But equally a MD doesn't have to be significantly (or any!) more expensive than an indie either. Just shop around and be sensible.
My car cost ~1k per annum to service. Could I have got it cheaper through the indie network? Perhaps, but tbh I doubt it would have been by much. And on the non-std service items the parts costs are often such a large part of the bill that the cost differential shrinks further.
Last year I nearly purchased a DBSV from "Works". The p/ex price for both my existing cars was excellent and they didn't care a jot about the indie servicing. TBH I think if you are "trading up" they worry about the p/ex once the deal is done and sometimes get their fingers burnt. Read my previous post re a DB9 I tried to buy over the phone.Will an indie be naturally less skilled than a MD? Of course not. Necessarily.
But equally a MD doesn't have to be significantly (or any!) more expensive than an indie either. Just shop around and be sensible.
My car cost ~1k per annum to service. Could I have got it cheaper through the indie network? Perhaps, but tbh I doubt it would have been by much. And on the non-std service items the parts costs are often such a large part of the bill that the cost differential shrinks further.
Final point - Its not about the cost, its more about the thoroughness of the work
I've been reading alot of topics on here about servicing with main dealer or going to an independant specialist, also about resale values with having non dealer stamps in it.
Just to let you know about my experience.
I have just brought a DB9, 2005 with 28K miles, FULL AMSH, lots of stamps in the book, serviced only last October at main dealer, cars only done 1500 miles since then.
The faults I have found since purchase -
1- The air con not working at all
2- The wiper plastic clips are broken and are worn, rubber splitting off either ends
3- All 4 brake pads & discs are worn & need replacing, almost down to the wear sensors.
4- All 4 TPMS sensors are either missing or smashed off rolling around inside the tyres (I took the car to a wheel refurbisher and they found the issues) There is not a light on the dash so assuming the TPMS control box has been bypassed.
5- Quite a bad steering wheel wobble at 60mph on motorways, i'm hoping the wheels are just out of balance.
5- The CD player does not work, cannot get the "Insert disc" to show ??
I'm only 2 weeks into ownership, maybe some more to come....
So as you see the car has been really looked after by a fantastic dealer network !!!
Don't worry too much about the problems, i'm currently getting most (or maybe all) repaired, but please let me know if you have any useful info regarding any of the above.
I will not take my DB9 to the dealer network, I've found a good independant which I will go to.
Just to let you know about my experience.
I have just brought a DB9, 2005 with 28K miles, FULL AMSH, lots of stamps in the book, serviced only last October at main dealer, cars only done 1500 miles since then.
The faults I have found since purchase -
1- The air con not working at all
2- The wiper plastic clips are broken and are worn, rubber splitting off either ends
3- All 4 brake pads & discs are worn & need replacing, almost down to the wear sensors.
4- All 4 TPMS sensors are either missing or smashed off rolling around inside the tyres (I took the car to a wheel refurbisher and they found the issues) There is not a light on the dash so assuming the TPMS control box has been bypassed.
5- Quite a bad steering wheel wobble at 60mph on motorways, i'm hoping the wheels are just out of balance.
5- The CD player does not work, cannot get the "Insert disc" to show ??
I'm only 2 weeks into ownership, maybe some more to come....
So as you see the car has been really looked after by a fantastic dealer network !!!
Don't worry too much about the problems, i'm currently getting most (or maybe all) repaired, but please let me know if you have any useful info regarding any of the above.
I will not take my DB9 to the dealer network, I've found a good independant which I will go to.
Edited by paulrog1 on Sunday 5th June 10:27
Edited by paulrog1 on Sunday 5th June 11:43
paulrog1 said:
I've been reading alot of topics on here about servicing with main dealer or going to an independant specialist, also about resale values with having non dealer stamps in it.
Just to let you know about my experiance.
I have just brought a DB9, 2005 with FULL AMSH, lots of stamps in the book, serviced only last October at main dealer, cars only done 1500 miles since then.
The faults I have found since purchase -
1- The air con not working at all
2- The wiper plastic clips are broken and are worn, rubber splitting off either ends
3- All 4 brake pads & discs are worn & need replacing, almost down to the wear sensors.
4- All 4 TPSM sensors are either missing or smashed off rolling around inside the tyres (I took the car to a wheel refurbisher and they found the issues) There is not a light on the dash so assuming the TPMS control box has been bypassed.
5- Quite a bad steering wheel wobble at 60mph on motorways, i'm hoping the wheels are just out of balance.
5- The CD player does not work, cannot get the "Insert disc" to show ??
I'm only 2 weeks into ownership, maybe some more to come....
So as you see the car has been really looked after by a fantastic dealer network !!!
Don't worry too much about the problems, i'm currently getting most (or maybe all) repaired, but please let me know if you have any useful info regarding any of the above.
I will not take my DB9 to the dealer network, I've found a good independant which I will go to.
Revisiting this thread too as the MD two miles always from me is shutting up shop and my service is due in a couple of months. Currently has full MDSH, but was really angling towards a reputable indy this time as I have concluded in spending too much time on this forum over 2 years, and chatting to fellow owners on runs, that they are likely to do a more thorough job and definitely go looking for more issues or/and pre-empting issues. Although my MD would 'deal' the pricing was very non linear dependent on model year and always felt that wasa bit 'off' - same b car after all. I perceive a better service and a better value at Indies - they are more about marque passion and building their reputation than just turnover. I could be wrong in all this but mine's going to an indy this time and I hope to have geeky chats with the engineer working on the car not a bloke in a suit (as nice as they are). I genuinely see no reason to believe an indy stamp will affect resale value - I see it as a positive personally.Just to let you know about my experiance.
I have just brought a DB9, 2005 with FULL AMSH, lots of stamps in the book, serviced only last October at main dealer, cars only done 1500 miles since then.
The faults I have found since purchase -
1- The air con not working at all
2- The wiper plastic clips are broken and are worn, rubber splitting off either ends
3- All 4 brake pads & discs are worn & need replacing, almost down to the wear sensors.
4- All 4 TPSM sensors are either missing or smashed off rolling around inside the tyres (I took the car to a wheel refurbisher and they found the issues) There is not a light on the dash so assuming the TPMS control box has been bypassed.
5- Quite a bad steering wheel wobble at 60mph on motorways, i'm hoping the wheels are just out of balance.
5- The CD player does not work, cannot get the "Insert disc" to show ??
I'm only 2 weeks into ownership, maybe some more to come....
So as you see the car has been really looked after by a fantastic dealer network !!!
Don't worry too much about the problems, i'm currently getting most (or maybe all) repaired, but please let me know if you have any useful info regarding any of the above.
I will not take my DB9 to the dealer network, I've found a good independant which I will go to.
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