Salesman goes into the back for ages to talk to his manager
Discussion
A combination of factors. There is the obvious "this deal is killing me I need the manager to approve" type gubbins to make you feel like he is really bending over but also because if they keep you waiting most people get impatient and want to close the deal hence you are more likely to agree to get the thing closed.
This is quite common I used to work as a salesman for BMW a few years ago. Short answer is most sales guys aren't allowed to make a decision or stack the quote this is all done by the sales manager or business manager they simply present the deal. 20 minutes is taking the michael but ifs its busy it can sometimes be a case of waiting to see the SM as he may be with other salesman.
When buying a car with my mum for her after he f
ked off for the third time I said just let me speak to the manager myself rather than Chinese whispers, he didn't try it again after that.
I'd already walked out the office once when he said he wouldn't replace the near illegal tyres, he was quick to call me back
ked off for the third time I said just let me speak to the manager myself rather than Chinese whispers, he didn't try it again after that. I'd already walked out the office once when he said he wouldn't replace the near illegal tyres, he was quick to call me back
Butter Face said:
Only makes you look like a muppet.
We (car sales people) have to have deals approved by managers, part exchanges valued, finance rates checked etc. Sometimes it takes a bit longer than others, never leave a customer more than 5 minutes alone though.
But conversely it is a very common sales tactic to have the salesman trot back and forth pretending to authorise a deal JUST FOR YOU because he's your mate...We (car sales people) have to have deals approved by managers, part exchanges valued, finance rates checked etc. Sometimes it takes a bit longer than others, never leave a customer more than 5 minutes alone though.
vikingaero said:
Butter Face said:
Only makes you look like a muppet.
We (car sales people) have to have deals approved by managers, part exchanges valued, finance rates checked etc. Sometimes it takes a bit longer than others, never leave a customer more than 5 minutes alone though.
But conversely it is a very common sales tactic to have the salesman trot back and forth pretending to authorise a deal JUST FOR YOU because he's your mate...We (car sales people) have to have deals approved by managers, part exchanges valued, finance rates checked etc. Sometimes it takes a bit longer than others, never leave a customer more than 5 minutes alone though.
If I came back to my desk and the person had walked I would just think he's a pillock and get on with my day....
We had this at a local VW dealer.
She kept winking, saying she was "on our side" and scurrying off to talk to her manager.
When I asked for an APR rate, as she had given us (under duress) a flat rate, we had another salesperson (still not the manger) come out to ask what the problem was. We never got our APR rate and walked out soon after.
She kept winking, saying she was "on our side" and scurrying off to talk to her manager.
When I asked for an APR rate, as she had given us (under duress) a flat rate, we had another salesperson (still not the manger) come out to ask what the problem was. We never got our APR rate and walked out soon after.
Meridius said:
Probably trying to figure out the best way for them to get their biggest chunk of commission out of the deal.
The managers don't give two fks about he salesmans commission tbh. They wouldn't pay us a penny if they could get away with it 
Most (good) salespeople know what their commission will be well before talking to the manager...
i went with a mate to a place in Stoke to buy a car and we had to extend our wait for the salesman as he was having his McDonalds! i didnt understand why we had to see that actual salesman rather than a colleague that had already "eaten".
i dont have an issue with anybody having a break but.......
i dont have an issue with anybody having a break but.......
gazza285 said:
What is the point of a salesman who needs authorisation from someone else to sell things? If they can not be trusted by their managers, why should they be trusted by me? If I want smoke and mirrors I'll go to see a magician.
They are trusted and can do the deal straight away at the sticker price no problems. But if the customer wants some discount or extra's for free or a service doing etc etc, these all cost money and the sales manager therfore has to authorise it.If the salesman was left to do the deal himself he may just need one more deal to reach target and earn a big chunk more commision, so he'll agree to anything just to get a sale and reach that target. Therefore with few exceptions the sales manager has to be part of the decision making process.
At the dealership I used to work at we had one very senior salesman who had a certain amount of discretion on deals, but really tight ones he still had to refer.
gazza285 said:
What is the point of a salesman who needs authorisation from someone else to sell things? If they can not be trusted by their managers, why should they be trusted by me? If I want smoke and mirrors I'll go to see a magician.
Exactly this. Went with my brother in law to a main VW dealer to view / buy a Passat for him, never witnessed such apantomime. I'll stick to auctions / private & use my own judgement
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