Salesman goes into the back for ages to talk to his manager
Discussion
Crush said:
vikingaero said:
CS Garth said:
Back on topic I am surprised by the number of people who appear to have researched their choice of car, set out to buy it, and then allowed their emotive response to the salesman prevent them from buying said car and thus buying what I assume must have been their second choice.
I'm not sure this makes the buyer the winner here, a small victory over some smarm bag results in you driving round in your no 2 car for however long. Personally if I didn't like he salesman I'd just said I'd love to buy a car from you the garage but I'm not feeling the chemistry can I deal with someone else. This marks the salesman down and he doesn't get commission but you get the car you actually want.
If you have a choice of 2 cars that are so close together that there is no real No.2 choice - for example a 320d or a 220CDI then yes I would let the behaviour of a salesman dictate which car I purchase. If a dealership works on a smarmy level then the service department could be equally bad. If a salesman was professional then I would be inclined to think the service department was equally so.I'm not sure this makes the buyer the winner here, a small victory over some smarm bag results in you driving round in your no 2 car for however long. Personally if I didn't like he salesman I'd just said I'd love to buy a car from you the garage but I'm not feeling the chemistry can I deal with someone else. This marks the salesman down and he doesn't get commission but you get the car you actually want.
Sales people are selling the services of the dealership as well as the vehicle itself. If they've a s
t attitude with what you can see, what will the non-customer facing personnel be like?RVVUNM]nx42 said:
I'm always amazed me as to why someone in that situation doesn't buy their dream car from another Audi garage rather than change car.
'100 yards dahn the road' is the absolute limit for a snubbed multi millionaire, next door is preferable, even if it turns out to be selling garden furniture. There's many a snubbed millionaire has walked back across a car sales forecourt brandishing an onyx bird bath and hollering 'It could have been you but you wouldn't talk to me - You. Wouldn't. TALK. To ME!
To the OP its simply a tactic to try and make them the most money possible.
When I go into such deals I am very simple, I tell them I'm pressed for time (as far as they're concerned), I know the rates, how much finance etc is,the going for and the discounted price for the car I'm after , I'll have webpages saved on my phone. Then politely say I want a deal but it needs to be competitive. If they drag heels or bring silly quotes I will show them said pages and ask what they can do.
If this takes more than 15 mins from the moment I walk in, sorry I am out of the door. Tell them any future negotiations will be over the phone. And you will come back if you feel the offer is good enough.
The reason I am pressed for time is because I will happily try local dealers before going for the best online quote I find. Again I tell dealer I will shop around the local market.
When I go into such deals I am very simple, I tell them I'm pressed for time (as far as they're concerned), I know the rates, how much finance etc is,the going for and the discounted price for the car I'm after , I'll have webpages saved on my phone. Then politely say I want a deal but it needs to be competitive. If they drag heels or bring silly quotes I will show them said pages and ask what they can do.
If this takes more than 15 mins from the moment I walk in, sorry I am out of the door. Tell them any future negotiations will be over the phone. And you will come back if you feel the offer is good enough.
The reason I am pressed for time is because I will happily try local dealers before going for the best online quote I find. Again I tell dealer I will shop around the local market.
CS Garth said:
I hear you but who says you have to get it serviced there? Sales and service are 2 separate items in my view but I agree the tone at the top will cover both
I think it's more for when you buy new and have it serviced there for future 'good will' if anything goes majorly wrong out of warranty. I know that a few dealers are more helpful if you're a good customer. Ari said:
RVVUNM]nx42 said:
I'm always amazed me as to why someone in that situation doesn't buy their dream car from another Audi garage rather than change car.
'100 yards dahn the road' is the absolute limit for a snubbed multi millionaire, next door is preferable, even if it turns out to be selling garden furniture. There's many a snubbed millionaire has walked back across a car sales forecourt brandishing an onyx bird bath and hollering 'It could have been you but you wouldn't talk to me - You. Wouldn't. TALK. To ME!
Although in the above TT/M3 example she obviously ended up in the better vehicle - so wtf that tells us I have no idea
Crush said:
berlintaxi said:
Crush said:
Typo in the OP, we'd sat for 20minutes twiddling our thumbs despite telling the chap we were in a bit of a hurry so just needed figures.
Second biggest purchase in most peoples lives and you thought you'd fit it in when you were in a bit of a hurry, some right bright sparks on here.
berlintaxi said:
Crush said:
berlintaxi said:
Crush said:
Typo in the OP, we'd sat for 20minutes twiddling our thumbs despite telling the chap we were in a bit of a hurry so just needed figures.
Second biggest purchase in most peoples lives and you thought you'd fit it in when you were in a bit of a hurry, some right bright sparks on here.Janesy B said:
unrepentant said:
So your old Mum was paying cash for her Mini but the dealership had her out the back for half an hour trying to sell her GAP insurance? Really? Are you sure?
Why do you idiots come on to these threads and make this utter bks up?
Why wouldn't a cash buyer want GAP insurance? Not from the dealer mind...Why do you idiots come on to these threads and make this utter b
ks up? unrepentant said:
Janesy B said:
unrepentant said:
So your old Mum was paying cash for her Mini but the dealership had her out the back for half an hour trying to sell her GAP insurance? Really? Are you sure?
Why do you idiots come on to these threads and make this utter bks up?
Why wouldn't a cash buyer want GAP insurance? Not from the dealer mind...Why do you idiots come on to these threads and make this utter b
ks up? 
Ari said:
Absolutely - not a hard concept to grasp.
Yep, was £280ish for RTI with £30k of cover on a £40k car for 4 years about a year ago for me, nuts not to for the level of risk it removes vs the cost (a very unlikely thing to claim on but a total loss on an expensive car in its early life would leave me significantly out of pocket & if I can make it someone else's problem for a relatively small amount of money that makes sense to me).benjj said:
I just won't deal with them any more. In my experience about 75% of car sales monkeys are liars, stupid, ignorant of the product they sell or just plain annoying. Quite a high percentage are all of those things.
Life's too short to deal with such a high percentage of having to deal with an irritating no matter who they are or what they're selling.
You come across as an ignorant, arrogant, obnoxious person and I suspect the service you receive is a mirror image of you, only saying like. Life's too short to deal with such a high percentage of having to deal with an irritating
no matter who they are or what they're selling.My other half sells prestige cars, the only thing she needs to check with her manager is discounting the extra's due to some profitability percentage targets stuff.
Although, we didn't even get the manager treatment when we went into Lexus, the sales guy told us he was new to that dealer, couldn't propose finance, couldn't talk about the cars and the other sales guy was on a test drive, his sales manager was on lunch.
So he did the next best thing, took my phone number and email address and told me he'd contact me in a few days to book an appointment, but it would be after the weekend because he was going away. Which is brilliant, given I work odd shifts and my other half has odd lieu days giving us one day a month to go car shopping.
We had a wonder across the road and managed a 3 day test drive, signing finance, and picking up our Infiniti before he managed to get in touch. And he rang me in the middle of the handover, so we popped back over after and told him not to worry, and asked him to mark us as a dead lead, we didn't even do a burnout leaving the dealership.
Although, we didn't even get the manager treatment when we went into Lexus, the sales guy told us he was new to that dealer, couldn't propose finance, couldn't talk about the cars and the other sales guy was on a test drive, his sales manager was on lunch.
So he did the next best thing, took my phone number and email address and told me he'd contact me in a few days to book an appointment, but it would be after the weekend because he was going away. Which is brilliant, given I work odd shifts and my other half has odd lieu days giving us one day a month to go car shopping.
We had a wonder across the road and managed a 3 day test drive, signing finance, and picking up our Infiniti before he managed to get in touch. And he rang me in the middle of the handover, so we popped back over after and told him not to worry, and asked him to mark us as a dead lead, we didn't even do a burnout leaving the dealership.
Roo said:
Ari said:
berlintaxi said:
Return to invoice gap, makes sense with a cash purchase.
Absolutely - not a hard concept to grasp.Love all these Alpha Male PH hard nut buyers who don't stand for any messing and put the salesmen in their place.
Personally I take the opposite view; I accept it will take a while, enjoy their coffee (and biscuits) and try to be the salesman's best mate in the hope of getting a better deal.
Off course this may all be rubbish, but think about if you were selling something, who would you try and get the better deal for, the arrogant, pushed for time, know all, or the friendly polite person who teats you as an equal..........
Personally I take the opposite view; I accept it will take a while, enjoy their coffee (and biscuits) and try to be the salesman's best mate in the hope of getting a better deal.
Off course this may all be rubbish, but think about if you were selling something, who would you try and get the better deal for, the arrogant, pushed for time, know all, or the friendly polite person who teats you as an equal..........
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