Disinterested dealers - why?

Disinterested dealers - why?

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Discussion

Esceptico

Original Poster:

7,462 posts

109 months

Sunday 29th May 2016
quotequote all
Owing to change in circumstances I've been recently looking to buy a second car and possibly swap my bike. I've looked at a few options and been bemused by the lack of interest or follow up by some of the car and bike dealers I've come across. As an example, I went to local Toyota dealer having called and said I was interested in a 2nd hand Aygo. I made it pretty clear that I was looking to buy and needed a car for the following week. Young sales guy takes me out in one and then I ask for drive in newer model. He says that they can source cars from within the group so even if they don't have one suitable on site he could get one. Yet after spending ages away he comes back with just two examples (having checked myself afterwards on the Internet they had many more possible cars). I said I was interested in one of the two and offer a lower price. He goes off to check and comes back with a straight no. No attempt to meet me half way or offer anything else to get me to do the deal. I turn to the car we drove and make an offer...off he goes...comes back and says that someone already put a deposit on it. What is the point of showing me a sold car? Bizarre. He then says they are getting another similar car and he will call me on Saturday when it arrives. Except he doesn't. However, in the meantime, when I got home from local dealer I called their sister branch with the first car. Offer them deal. They don't accept but offer me something near the middle. I buy car.

I know dealers must get lots of time wasters but are they incapable of noticing when someone is waving cash in their face saying they want to buy that they shouldn't let them leave until they have bought something?

shake n bake

2,221 posts

207 months

Sunday 29th May 2016
quotequote all
What deal did you offer? How much off? Was your offer on the phone to the sister dealership the same as the one I the branch?
Usually a stupid offer is met with a flat no.

HTP99

22,542 posts

140 months

Sunday 29th May 2016
quotequote all
Showing you a sold car; perhaps the salesman wasn't aware that it had been sold and had made a mistake, or perhaps a deposit had been placed on it whilst you were out on a test drive?

As for not taking your money for the car that you wanted; perhaps the sales manager of that particular branch didn't feel it needed to be discounted as it was well priced already and was prime stock, the sales manager from the other branch where you did a deal may have just decided "we've got an easy one on the phone and we need to do do a deal here as we have had a slow week"

As for the salesman not coming back to you regarding one coming into stock; be would likely have known that you purchased from their sister branch.

r11co

6,244 posts

230 months

Sunday 29th May 2016
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Why? There's an infinite number of possible reasons, but generally I think anyone who comes into a forum to complain about the attitude of a salesman when they already got a deal somewhere else that they are happy with spends too much time thinking about complaining....

Pointless thread is pointless.

Esceptico

Original Poster:

7,462 posts

109 months

Sunday 29th May 2016
quotequote all
shake n bake said:
What deal did you offer? How much off? Was your offer on the phone to the sister dealership the same as the one I the branch?
Usually a stupid offer is met with a flat no.
It was the same offer. About 7% of the listed price. The car had already been discounted but the second dealer found a way to make me a customer by giving me a 3% discount.

stuttgartmetal

8,108 posts

216 months

Sunday 29th May 2016
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It's subjective.
There are good and bad salesmen
Good and bad empowering of staff.

shake n bake

2,221 posts

207 months

Sunday 29th May 2016
quotequote all
Esceptico said:
shake n bake said:
What deal did you offer? How much off? Was your offer on the phone to the sister dealership the same as the one I the branch?
Usually a stupid offer is met with a flat no.
It was the same offer. About 7% of the listed price. The car had already been discounted but the second dealer found a way to make me a customer by giving me a 3% discount.
I thought you'd come back and talk in percentages. The 'big' hitters always do.

Esceptico

Original Poster:

7,462 posts

109 months

Sunday 29th May 2016
quotequote all
HTP99 said:
Showing you a sold car; perhaps the salesman wasn't aware that it had been sold and had made a mistake, or perhaps a deposit had been placed on it whilst you were out on a test drive?

As for the salesman not coming back to you regarding one coming into stock; be would likely have known that you purchased from their sister branch.
Yes it was a mistake but a pretty fundamental one when the sole purpose of your job is to sell cars.

Your second comment must be a joke or very worrying if when dealer sells cars they send around information to all other dealers that their car X has just been sold to Mr/ Mrs Y who live in town Z.

HTP99

22,542 posts

140 months

Sunday 29th May 2016
quotequote all
Esceptico said:
HTP99 said:
Showing you a sold car; perhaps the salesman wasn't aware that it had been sold and had made a mistake, or perhaps a deposit had been placed on it whilst you were out on a test drive?

As for the salesman not coming back to you regarding one coming into stock; be would likely have known that you purchased from their sister branch.
Yes it was a mistake but a pretty fundamental one when the sole purpose of your job is to sell cars.

Your second comment must be a joke or very worrying if when dealer sells cars they send around information to all other dealers that their car X has just been sold to Mr/ Mrs Y who live in town Z.
Why is it worrying; our systems are all linked and infact if you enquired with me at the branch that I work at and then went off to one of our other branches, we would get a call saying that Mr so and so is in and is looking to buy the car that you just showed him; you said it was a sister branch so I am assuming a sister branch from the same group.

Starfighter

4,926 posts

178 months

Sunday 29th May 2016
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That information could be subject to DPA and I would also be interested to see you explain that use to be legitimate. The only reason that I can see for you sharing that information would be to have 2 separate businesses colluding on pricing to the disadvantage of the customer.

budgie smuggler

5,379 posts

159 months

Sunday 29th May 2016
quotequote all
shake n bake said:
Esceptico said:
shake n bake said:
What deal did you offer? How much off? Was your offer on the phone to the sister dealership the same as the one I the branch?
Usually a stupid offer is met with a flat no.
It was the same offer. About 7% of the listed price. The car had already been discounted but the second dealer found a way to make me a customer by giving me a 3% discount.
I thought you'd come back and talk in percentages. The 'big' hitters always do.
So he answered your questions with pretty reasonable answers yet you still have to have a dig. 'Big' hitting sales man are we?

Roo

11,503 posts

207 months

Sunday 29th May 2016
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Dealer groups DMS are all linked together.

SlimJim16v

5,652 posts

143 months

Sunday 29th May 2016
quotequote all
Esceptico said:
It was the same offer. About 7% of the listed price.
No wonder they said no.

andymc

7,350 posts

207 months

Sunday 29th May 2016
quotequote all
here we go again! buy the nicer more expensive car and drive past said salesman whilst waving

Esceptico

Original Poster:

7,462 posts

109 months

Sunday 29th May 2016
quotequote all
SlimJim16v said:
Esceptico said:
It was the same offer. About 7% of the listed price.
No wonder they said no.
If they don't say no you haven't started low enough!

daemon

35,814 posts

197 months

Sunday 29th May 2016
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Possibly a number of reasons. Possibly just a crap salesman who probably wont be there in a month.


Frankthered

1,624 posts

180 months

Sunday 29th May 2016
quotequote all
SlimJim16v said:
Esceptico said:
It was the same offer. About 7% of the listed price.
No wonder they said no.
Why though? All they had to say (apparently) was, "Can't do 7%, but could do 3%." and they'd have got an (apparently) easy sale.

7% off an Aygo isn't going to be a massive amount - £500 ish? I'd expect there to be a bit more of a conversation than "no", even if it ended up being a very polite no with a bow on it!

SlimJim16v

5,652 posts

143 months

Sunday 29th May 2016
quotequote all
I'm taking the piss. I foolishly expected people to know the difference between "of" and "off".



Frankthered

1,624 posts

180 months

Sunday 29th May 2016
quotequote all
SlimJim16v said:
I'm taking the piss. I foolishly expected people to know the difference between "of" and "off".
Fair enough, it would help if I paid attention, wouldn't it. hehe

Surprising people don't know the difference between disinterested and uninterested.

SlimJim16v

5,652 posts

143 months

Sunday 29th May 2016
quotequote all
Frankthered said:
Fair enough, it would help if I paid attention, wouldn't it. hehe

Surprising people don't know the difference between disinterested and uninterested.
Interesting wink Disinterested is a new one for me, had to look it up. In my defence I am just an engineer. So this thread wasn't a complete waste of time.