Urgent Insurance advice - Carpark smash
Discussion
edo said:
MoelyCrio said:
Regarding being a difficult customer - you are.
Most people won't have even noticed most of that stuff.
It's not a criticism, but try and see the bigger picture, you're well outside their normal parameters.
Good luck with it all.
Dont be a tMost people won't have even noticed most of that stuff.
It's not a criticism, but try and see the bigger picture, you're well outside their normal parameters.
Good luck with it all.
t.OP, keep going they are hoping to wear you down.
edo said:
Dont be a tt.
OP, keep going they are hoping to wear you down.
No need for abuse. t.OP, keep going they are hoping to wear you down.
I think some of the imperfections are within the boundaries of any car and might not have been an issue were it not for the respray.
It's a nice car but there is no such thing as perfect paintwork, even on a new car (and many have minor touch ups before delivery.
I think the OP is going to be impossible to 100% satisfy in this scenario given what has gone before.
It's important to him but a small issue in the grander scheme of things.
EnthusiastOwned said:
edo said:
MoelyCrio said:
Regarding being a difficult customer - you are.
Most people won't have even noticed most of that stuff.
It's not a criticism, but try and see the bigger picture, you're well outside their normal parameters.
Good luck with it all.
Dont be a tMost people won't have even noticed most of that stuff.
It's not a criticism, but try and see the bigger picture, you're well outside their normal parameters.
Good luck with it all.
t.OP, keep going they are hoping to wear you down.
Edited by edo on Saturday 8th October 10:23
Hungrymc said:
Messy situation OP. On one hand, even new cars are not perfect, they will have paint defects and colour mismatches (not everything is painted at the same time in the same facility - it just depends on how hard you look). And on the other hand, some of the defects your car has are pretty poor and they just show a significant lack of care.
If you are really worried about long term integrity, I'm not sure I'd be happy with a 1 year old car that has had a "full re-spray"... I assume we're not talking about a full strip down, glass, trim, harnesses, drive train out ? So even this is going to be a major compromise. It's a difficult call but in general, I'd rather a repair was as none invasive as possible (I'd rather small areas of thin filler than having panels cut off).
You're in a tricky spot and I really hope you get a repair that you're happy with even though I can't see this car ever coming up to your standards now. Therefore, I hope you find a solution that helps you with the depricition hit you would take in changing the car early, as I think that is the only happy outcome. Best of luck with it.
Yep, very sticky situation. The repair is currently poor, a full respray; considering no one actually wants to do it is incredibly high risk. I think the issue is, at a bare minimum the car needs a ull front end (bumper, bonnet, both wings), both A-Pillars stretching half way up the roof, both doors, both sills, rear bumper, boot, the o/s rear quarter and the very lower section of the n/s rear quarter. The justification of the bodyshop is by the time you've masked and blended here and there, it'll be easier work wise to do the whole lot. Plus it means he won't miss anything as there are so many minor defects. If you are really worried about long term integrity, I'm not sure I'd be happy with a 1 year old car that has had a "full re-spray"... I assume we're not talking about a full strip down, glass, trim, harnesses, drive train out ? So even this is going to be a major compromise. It's a difficult call but in general, I'd rather a repair was as none invasive as possible (I'd rather small areas of thin filler than having panels cut off).
You're in a tricky spot and I really hope you get a repair that you're happy with even though I can't see this car ever coming up to your standards now. Therefore, I hope you find a solution that helps you with the depricition hit you would take in changing the car early, as I think that is the only happy outcome. Best of luck with it.
I'm in a loose loose situation.
Jim AK said:
Bit harsh.
OP has a car that's covered 3500 miles, is pretty new & it got damaged through no fault of his own.
Also, its on a PCP or whatever so if he sent it back in the state it's currently, by sounds of the repair quality it's going to look even worse by the time his contract ends so he will get hit with a repair cost from them.
Not very fair is it?
I return lease cars on a regular basis & the lengths some inspectors go to to find issues amaze me sometimes.
Can't believe the trouble you're having OP. Good luck with the outcome.
Another concern of mine. There is lacquer peel on this current work, albeit very very small, winter won't be kind. never mind in 2 years. I need to mitigate any potential loss. OP has a car that's covered 3500 miles, is pretty new & it got damaged through no fault of his own.
Also, its on a PCP or whatever so if he sent it back in the state it's currently, by sounds of the repair quality it's going to look even worse by the time his contract ends so he will get hit with a repair cost from them.
Not very fair is it?
I return lease cars on a regular basis & the lengths some inspectors go to to find issues amaze me sometimes.
Can't believe the trouble you're having OP. Good luck with the outcome.
Edited by Jim AK on Saturday 8th October 09:27
Vaud said:
No need for abuse.
I think some of the imperfections are within the boundaries of any car and might not have been an issue were it not for the respray.
It's a nice car but there is no such thing as perfect paintwork, even on a new car (and many have minor touch ups before delivery.
I think the OP is going to be impossible to 100% satisfy in this scenario given what has gone before.
It's important to him but a small issue in the grander scheme of things.
I agree, the independent stated x3 imperfections per panel is acceptable, it'd grate on me as I know there wasn't this much from new, but I have to respect professional opinion. Luckily for me, the independent has said each and every single repaired panel has more than x3 imperfections so need a respray.I think some of the imperfections are within the boundaries of any car and might not have been an issue were it not for the respray.
It's a nice car but there is no such thing as perfect paintwork, even on a new car (and many have minor touch ups before delivery.
I think the OP is going to be impossible to 100% satisfy in this scenario given what has gone before.
It's important to him but a small issue in the grander scheme of things.
I know the car will never be 100% again. Which is why I can't accept any less than what's required. I am being picky, but mainly because the whole situation has got my back up, is that justified?
EnthusiastOwned said:
thecremeegg said:
I'd have got my insurer involved by now. Nothing like the cost of a management company forcing the insurer to act.
I hope it all works out for you!
My insurance are aware, but I didn't want to instruct. Bit late now I think. Lesson learnt. I hope it all works out for you!
Dont even ask what its like trying to battle with your own insurer who will have used their trusted repair shop - let alone looking at their profit margin.
If youre sorting out a third party repair yourself what you're doing is unfortunately the best way.
If you could have got that helpful fellow involved earlier that would have been even better
As for standard of repairs its a compromise
Once a car is bumped its never going to be the same as new, so in the process of repairs they can try to make up for it by making somethings slightly better to compensate for those that are slightly worse.
With stuff that shouldnt be there under topcoats etc yours looks the wrong side of the line
I don't want to be a doomsayer OP but I'm currently arguing with a lease company over what they claim is a bad repair on a vehicle that's never seen the inside of a bodyshop!
Its bad paint from the factory of a manufacturer known for 'orange peel' finish!!
A lot can depend on the inspection process & inspector you obviously have concerns for the future & peeling will be costed back to you I'm afraid.
Once again good luck to you.
You deserve it....... In a large dose!
Its bad paint from the factory of a manufacturer known for 'orange peel' finish!!
A lot can depend on the inspection process & inspector you obviously have concerns for the future & peeling will be costed back to you I'm afraid.
Once again good luck to you.
You deserve it....... In a large dose!
I may be wrong. But I'd stop pushing for more repairs and rectification, it's not going to get you where you want to be, it will be more loops of disappointment. I'd be trying to open the dialogue that the car is now of an unacceptable standard and that they, and most of the professional trade have suggested that it is near impossible to bring to apprpriate standards (and at least be extremely expensive and risky) so they need to compensate you for the cost to change like-for-like. It will be cheaper and gets you out of their hair. I've no idea if this kind of arrangement happens in practice or not.
I'd be a little worried about going to court as I guess there is some wooly description of the standard of repair which is our legal entitlement after an accident. You're going to be into descriptions of complex attributes in many of the flaws and you may end up with only the most measurable / objective items attended to. Have to bear in mind that perfection isn't going to be expected, more likely something 'reasonable' or 'equivalent to pre accident condition' (which will be assumed to have been imperfect as everything, even new cars, are).
Have you looked at calculating your cost to change (without trying to better your position - not a brand new car), and checking how that compares to a respray.... That's the route I'd be looking at now anyway.
I'd be a little worried about going to court as I guess there is some wooly description of the standard of repair which is our legal entitlement after an accident. You're going to be into descriptions of complex attributes in many of the flaws and you may end up with only the most measurable / objective items attended to. Have to bear in mind that perfection isn't going to be expected, more likely something 'reasonable' or 'equivalent to pre accident condition' (which will be assumed to have been imperfect as everything, even new cars, are).
Have you looked at calculating your cost to change (without trying to better your position - not a brand new car), and checking how that compares to a respray.... That's the route I'd be looking at now anyway.
Hungrymc said:
Have you looked at calculating your cost to change (without trying to better your position - not a brand new car), and checking how that compares to a respray.... That's the route I'd be looking at now anyway.
He mentioned it a couple of pages backHe has the quote from an approved main dealer to get the car back into a condition it should be.
If the TP insurer thinks its better to buy the car off him instead he's ok with that
They'll just put it out for auction and get some of their costs back and probably end up paying less than fixing it
HAPPY UPDATE - This weekend I spent a good few hours writing up my notes, timelines, breakdown of costs, going through my phone calls etc. Sent them to the insurance this morning with Section 152 Notice. Boom, 10 minutes later I get a settlement figure over double what they offered last time. I think the document I sent made them realise how organised and determined I am.
The settlement figure is enough to get the car repaired or other options such as trade in if I go that route. If this went to court I would have only gained a couple of grand more so really was not worth the fight. I've accepted.
Thanks for all your advice and help along the way. Not naming anyone in specific, but you know who you are - I owe you guys a few beers.
The settlement figure is enough to get the car repaired or other options such as trade in if I go that route. If this went to court I would have only gained a couple of grand more so really was not worth the fight. I've accepted.
Thanks for all your advice and help along the way. Not naming anyone in specific, but you know who you are - I owe you guys a few beers.
EnthusiastOwned said:
HAPPY UPDATE - This weekend I spent a good few hours writing up my notes, timelines, breakdown of costs, going through my phone calls etc. Sent them to the insurance this morning with Section 152 Notice. Boom, 10 minutes later I get a settlement figure over double what they offered last time. I think the document I sent made them realise how organised and determined I am.
The settlement figure is enough to get the car repaired or other options such as trade in if I go that route. If this went to court I would have only gained a couple of grand more so really was not worth the fight. I've accepted.
Thanks for all your advice and help along the way. Not naming anyone in specific, but you know who you are - I owe you guys a few beers.
Fantastic result, congratulations. It's a great shame that you had to go through so much grief to sort something that was not your fault in the first place, but it shows that if you show you know what you are doing and wont give in you can get the right result, even if you do gain some grey hairs doing it!The settlement figure is enough to get the car repaired or other options such as trade in if I go that route. If this went to court I would have only gained a couple of grand more so really was not worth the fight. I've accepted.
Thanks for all your advice and help along the way. Not naming anyone in specific, but you know who you are - I owe you guys a few beers.
If it were me, I'd not throw too much money at the car, use the money you have got to swap it for something that hasn't had most of its panels painted.
Could be worth getting a detailer on it for a day or so just to maximise your return as a part exchange?
Let us know what you do!
Maxf said:
Good result. Personally, I'd be tempted to bank the money and keep the car for another couple of years - knowing the cash is there to help when it comes to PX'ing later on.
This would be my inclination. I'd probably spend a bit on a detail and paint correction to at least improve the worst of the issues, though.Gassing Station | General Gassing | Top of Page | What's New | My Stuff