Urgent Insurance advice - Carpark smash
Discussion
Hi Chaps, update time.
The car's come back from the bodyshop after the 2nd rectification. Some things are fixed and new defects have appeared. The cars arrived dirty too so I've not had a proper look yet, so I'm sure I'll spot more. The Engineers apparently OK'd this. Now after all this time 3rd attempt and having an engineer on board, I'm starting to doubt myself - is this job acceptable on what was a 6 month old car that had covered 3,500 at the time of accident - Or am I being picky now?
Orange peel, poor fitting and lip on the paint:
20160911_102547 by Rich Perkins, on Flickr
Overspray (or dirt in the lacquer?):
20160911_102610 by Rich Perkins, on Flickr
20160911_102619 by Rich Perkins, on Flickr
20160911_102751 by Rich Perkins, on Flickr
20160911_102816 by Rich Perkins, on Flickr
Run in the paint:
20160911_102758 by Rich Perkins, on Flickr
New Scratch:
20160911_102615 by Rich Perkins, on Flickr
This panel looks like it's been washed with a scourer (note, the lines are dirt):
20160911_102839 by Rich Perkins, on Flickr
20160911_102856 by Rich Perkins, on Flickr
20160911_102849 by Rich Perkins, on Flickr
Looks like Lacquer burn (really hard to photo with a phone, so pointed it out) - This seems to marry up with the pin hole before:
20160911_102932 by Rich Perkins, on Flickr
20160911_102949 by Rich Perkins, on Flickr
couple of small pin holes:
20160911_103135 by Rich Perkins, on Flickr
Loads of little stone chips (how!?):
https://www.flickr.com/photos/79450435@N03/2931244...
Orange Peel:
20160911_103216 by Rich Perkins, on Flickr
Window seals (i've maged to pull them out but the seals are now creased and need replacing:
20160911_103245 by Rich Perkins, on Flickr
20160911_103300 by Rich Perkins, on Flickr
Overspray on the foam insert:
20160911_103313 by Rich Perkins, on Flickr
Nice lip on the paint:
20160911_103343 by Rich Perkins, on Flickr
The car's come back from the bodyshop after the 2nd rectification. Some things are fixed and new defects have appeared. The cars arrived dirty too so I've not had a proper look yet, so I'm sure I'll spot more. The Engineers apparently OK'd this. Now after all this time 3rd attempt and having an engineer on board, I'm starting to doubt myself - is this job acceptable on what was a 6 month old car that had covered 3,500 at the time of accident - Or am I being picky now?
Orange peel, poor fitting and lip on the paint:
20160911_102547 by Rich Perkins, on FlickrOverspray (or dirt in the lacquer?):
20160911_102610 by Rich Perkins, on Flickr20160911_102619 by Rich Perkins, on Flickr20160911_102751 by Rich Perkins, on Flickr20160911_102816 by Rich Perkins, on FlickrRun in the paint:
20160911_102758 by Rich Perkins, on FlickrNew Scratch:
20160911_102615 by Rich Perkins, on FlickrThis panel looks like it's been washed with a scourer (note, the lines are dirt):
20160911_102839 by Rich Perkins, on Flickr20160911_102856 by Rich Perkins, on Flickr 20160911_102849 by Rich Perkins, on FlickrLooks like Lacquer burn (really hard to photo with a phone, so pointed it out) - This seems to marry up with the pin hole before:
20160911_102932 by Rich Perkins, on Flickr20160911_102949 by Rich Perkins, on Flickrcouple of small pin holes:
20160911_103135 by Rich Perkins, on FlickrLoads of little stone chips (how!?):
https://www.flickr.com/photos/79450435@N03/2931244...
Orange Peel:
20160911_103216 by Rich Perkins, on FlickrWindow seals (i've maged to pull them out but the seals are now creased and need replacing:
20160911_103245 by Rich Perkins, on Flickr20160911_103300 by Rich Perkins, on FlickrOverspray on the foam insert:
20160911_103313 by Rich Perkins, on FlickrNice lip on the paint:
20160911_103343 by Rich Perkins, on FlickrYep its not right
Tell the TP insurer youre still not happy and want it repaired elsewhere
Without reading the whole thread - who why choose that repairer and not a dealer for the type of car?
In that last photo is the bonnet lined up straight with the grille?
Looking through youve been in contact with annies dad - he's an expert
If necessary can you take it to a SEAT dealer and see what they want to do it properly?
Tell the TP insurer youre still not happy and want it repaired elsewhere
Without reading the whole thread - who why choose that repairer and not a dealer for the type of car?
In that last photo is the bonnet lined up straight with the grille?
Looking through youve been in contact with annies dad - he's an expert
If necessary can you take it to a SEAT dealer and see what they want to do it properly?
Edited by saaby93 on Sunday 11th September 12:43
It's rubbish and you aren't being over picky.
Couple of years ago, I had a company car that was in an accident. I think it went back five times to the repairer. Every time it came back it was a case of some issues sorted, some new issues introduced, just like yours.
Eventually, it came back at a reasonable standard. Good luck with it all!
Couple of years ago, I had a company car that was in an accident. I think it went back five times to the repairer. Every time it came back it was a case of some issues sorted, some new issues introduced, just like yours.
Eventually, it came back at a reasonable standard. Good luck with it all!
Thanks Chaps, Sigh of relief i'm not alone.
I've given the car a proper wash and found some more, as expected. They are obviously rushing with bad prep. I don't want the car to go back there, they've had their chances. Now, the only panel without defect is the roof. On a 4,500 mile car less than 9 months old. FML.
More blemishes on the bonnet, looks like they haven't sorted the last ones properly and even what appears to be insect splatter under the paint!
20160911_153214 by Rich Perkins, on Flickr
20160911_153355 by Rich Perkins, on Flickr
20160911_153523 by Rich Perkins, on Flickr
20160911_155140 by Rich Perkins, on Flickr
Blemishes on pretty much every panel they've touched:
20160911_153934 by Rich Perkins, on Flickr
20160911_154637 by Rich Perkins, on Flickr
20160911_154751 by Rich Perkins, on Flickr
20160911_154910 by Rich Perkins, on Flickr
20160911_155702 by Rich Perkins, on Flickr
More overspray on the front of the sill:
20160911_153711 by Rich Perkins, on Flickr
Oh, is that a bit of tar.. wipe wipe wipe, yep, it's under the lacquer:
20160911_153724 by Rich Perkins, on Flickr
20160911_153744 by Rich Perkins, on Flickr
Masking lines/Overspray:
20160911_153759 by Rich Perkins, on Flickr
20160911_154649 by Rich Perkins, on Flickr
20160911_160015 by Rich Perkins, on Flickr
20160911_160135 by Rich Perkins, on Flickr
20160911_160437 by Rich Perkins, on Flickr
20160911_160455 by Rich Perkins, on Flickr
More Holograms:
20160911_153849 by Rich Perkins, on Flickr
Scratches:
20160911_160833 by Rich Perkins, on Flickr
20160911_160842 by Rich Perkins, on Flickr
20160911_160936 by Rich Perkins, on Flickr
20160911_154715 by Rich Perkins, on Flickr
Windscreen Seals pulled out:
20160911_155313 by Rich Perkins, on Flickr
20160911_155338 by Rich Perkins, on Flickr
Can you see that dirt? Dried water marks? Well, it's not coming off and I think it's under the clearcoat!
20160911_155551 by Rich Perkins, on Flickr
I've given the car a proper wash and found some more, as expected. They are obviously rushing with bad prep. I don't want the car to go back there, they've had their chances. Now, the only panel without defect is the roof. On a 4,500 mile car less than 9 months old. FML.
More blemishes on the bonnet, looks like they haven't sorted the last ones properly and even what appears to be insect splatter under the paint!
20160911_153214 by Rich Perkins, on Flickr20160911_153355 by Rich Perkins, on Flickr20160911_153523 by Rich Perkins, on Flickr20160911_155140 by Rich Perkins, on FlickrBlemishes on pretty much every panel they've touched:
20160911_153934 by Rich Perkins, on Flickr20160911_154637 by Rich Perkins, on Flickr20160911_154751 by Rich Perkins, on Flickr20160911_154910 by Rich Perkins, on Flickr20160911_155702 by Rich Perkins, on FlickrMore overspray on the front of the sill:
20160911_153711 by Rich Perkins, on FlickrOh, is that a bit of tar.. wipe wipe wipe, yep, it's under the lacquer:
20160911_153724 by Rich Perkins, on Flickr20160911_153744 by Rich Perkins, on FlickrMasking lines/Overspray:
20160911_153759 by Rich Perkins, on Flickr20160911_154649 by Rich Perkins, on Flickr20160911_160015 by Rich Perkins, on Flickr20160911_160135 by Rich Perkins, on Flickr20160911_160437 by Rich Perkins, on Flickr20160911_160455 by Rich Perkins, on FlickrMore Holograms:
20160911_153849 by Rich Perkins, on FlickrScratches:
20160911_160833 by Rich Perkins, on Flickr20160911_160842 by Rich Perkins, on Flickr20160911_160936 by Rich Perkins, on Flickr20160911_154715 by Rich Perkins, on FlickrWindscreen Seals pulled out:
20160911_155313 by Rich Perkins, on Flickr20160911_155338 by Rich Perkins, on FlickrCan you see that dirt? Dried water marks? Well, it's not coming off and I think it's under the clearcoat!
20160911_155551 by Rich Perkins, on FlickrEdited by EnthusiastOwned on Saturday 8th October 10:13
I had the displeasure to use the same repairers.
Total crap.
Lack of updates.
Quality would be OK for me (it's a 6 year old car, so I'm not that bothered).
BUT - no paperwork of what's actually been done.
They ignored my input, just took a few snaps and went away. 2 weeks later - after the supposed quality control they missed the PANEL GAPS. I could insert my finger into some of them!
They're due to rectify it soon, but I honestly considered telling them to shove it and complaining to my insurer.
I will get a courtesy car too - I wonder what shed that will be
Total crap.
Lack of updates.
Quality would be OK for me (it's a 6 year old car, so I'm not that bothered).
BUT - no paperwork of what's actually been done.
They ignored my input, just took a few snaps and went away. 2 weeks later - after the supposed quality control they missed the PANEL GAPS. I could insert my finger into some of them!
They're due to rectify it soon, but I honestly considered telling them to shove it and complaining to my insurer.
I will get a courtesy car too - I wonder what shed that will be
Thanks guys.
I fear I'm stuck between a rock and a hard place.
I've spoken to my insurers who said they will get an image company out within 48 hours to take photos and document. I've said I would strongly prefer the car to not return to the same bodyshop and they agreed. I asked for my local main dealer.
Gave my local dealer a call, they refused to do the work due to liability reasons, understandable but no use to me. Spoke to Seat UK, who were once again useless and advised they can only ask on my behalf and I'm better off ringing around their approved garages finding someone to accept the car. No help as the next main dealer with a bodyshop is an hour away.
I'm realising I'm onto a losing battle and feel like I may need to know my legal rights. I can't keep having my car repaired like this, if I accept the repair I risk hefty financial penalty when it comes to trade in or vehicle return.
I fear I'm stuck between a rock and a hard place.
I've spoken to my insurers who said they will get an image company out within 48 hours to take photos and document. I've said I would strongly prefer the car to not return to the same bodyshop and they agreed. I asked for my local main dealer.
Gave my local dealer a call, they refused to do the work due to liability reasons, understandable but no use to me. Spoke to Seat UK, who were once again useless and advised they can only ask on my behalf and I'm better off ringing around their approved garages finding someone to accept the car. No help as the next main dealer with a bodyshop is an hour away.
I'm realising I'm onto a losing battle and feel like I may need to know my legal rights. I can't keep having my car repaired like this, if I accept the repair I risk hefty financial penalty when it comes to trade in or vehicle return.
EnthusiastOwned said:
I'm realising I'm onto a losing battle and feel like I may need to know my legal rights. I can't keep having my car repaired like this, if I accept the repair I risk hefty financial penalty when it comes to trade in or vehicle return.
To be quite honest with you, in the trade in situation, Virtually all of those issues would go un-noticed. When I am appraising a car im looking for dents/scratches/peeling paint. Small imperfections are neither here nor there. However with my trade mentality turned off if that was my P&J i'd be gutted! Best of luck getting it sorted
Hi Rich,
I'm sorry to read about your ongoing problems. Dealing with the third party insurers directly and having their "approved" repairers repair the vehicle sadly is not the best course of action to take for the vehicle owner. I know that this is little help to you right now but I think it's important others know the truth of the matter, instead of offering advice to "just let the third party insurers handle it". This happens all the time, less exacting people let shoddy workmanship go to the benefit of the paying insurer and repairer.
You mentioned the at-fault insurers have instructed an engineer to inspect the vehicle post-repair and that hasn't happened two weeks later? Is that right? have the insurers said anything about your issues being with the repairer and not with them? Have you instructed the insurers not to release any monies to the repairer? Have you considered getting an estimate from an independent shop/mobile repairer, paying for the work to be done yourself and demanding payment from the repairers/insurers (possible moneyclaim online action)?
Regards
Steve
I'm sorry to read about your ongoing problems. Dealing with the third party insurers directly and having their "approved" repairers repair the vehicle sadly is not the best course of action to take for the vehicle owner. I know that this is little help to you right now but I think it's important others know the truth of the matter, instead of offering advice to "just let the third party insurers handle it". This happens all the time, less exacting people let shoddy workmanship go to the benefit of the paying insurer and repairer.
You mentioned the at-fault insurers have instructed an engineer to inspect the vehicle post-repair and that hasn't happened two weeks later? Is that right? have the insurers said anything about your issues being with the repairer and not with them? Have you instructed the insurers not to release any monies to the repairer? Have you considered getting an estimate from an independent shop/mobile repairer, paying for the work to be done yourself and demanding payment from the repairers/insurers (possible moneyclaim online action)?
Regards
Steve
^ Listen to this man. You have given the insurers plenty of time to sort this mess, Reiterate that this is a no fault claim, the repairers chosen are not up to the job and you will now be taking the car to a reputable repairers for the work to be done correctly at their cost. Make a diary of all the time you have spent and tell them you will be expecting your costs to be met too.
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