Motability Scheme, very impressive car choices.

Motability Scheme, very impressive car choices.

Author
Discussion

HTP99

22,552 posts

140 months

Wednesday 22nd June 2016
quotequote all
stuartmmcfc said:
HTP99 said:
stuartmmcfc said:
Motability told me by email that their policy was to have all cars with reversing sensors fitted.
I have been a "Motability Specialist" at the dealer that I work for, for 10 years, I have never heard of that policy, however I have encountered people that; like you, think that it is policy, they have usually come from other makes so perhaps it is the policy of a particular manufacturer.
Just from my experience of the email I received smile
I have to say though (and this is by NO WAY a slur on you smile ) that my experience of Motability Specialists have been varied. Ford have been good, Mitubushi very poor and Hyundai varying between very good and distinctly average.
Of course people vary, but is the training organised by Motability or the "manufacturers"?
I have many repeat customers when it comes to Motability and they recommend me to friends, so I would like to think that I give good service.

Training is Motability run and organised, I need to have a refresher every two years to keep my accreditation valid.

I do hear of stories regarding other dealers or garages from customers, varying from indifference to downright rudeness, unfortunately; even when accredited, many Motability sales people see Motability as a "free car" and "the disabled should be grateful for what they get given", a lot of this attitude is entrenched within the whole dealership from sales, down to the service dept.

I like to think that as a whole, the garage that I work for is very good and we treat Motability customers like we would treat anyone else; TBH we wouldn't get as much repeat business if we didn't.

What many garages can't seem to grasp is that Motability is a fairly easy and good earner for the business and; if treated well, Motability customers are more likely to remain loyal to a brand and are more likely to recommend you to friends and family and not just for Motability either.


stuartmmcfc

8,662 posts

192 months

Wednesday 22nd June 2016
quotequote all
Thanks thumbup

Save Ferris

2,685 posts

213 months

Wednesday 22nd June 2016
quotequote all
stuartmmcfc said:
Motability told me by email that their policy was to have all cars with reversing sensors fitted. This is from my experience though and may have been part of a scheme/offer they were running at the time. My fiesta was fitted with them despite it being a cost option and one I hadn't specified.
I can only comment for Toyota, who I work for. Reversing sensors do not have to be fitted, however in the past few months, all our Motab cars must now be ordered with TSS (auto braking system) There is no extra cost for this.

itcaptainslow

3,703 posts

136 months

Wednesday 22nd June 2016
quotequote all
HTP99 said:
stuartmmcfc said:
HTP99 said:
stuartmmcfc said:
Motability told me by email that their policy was to have all cars with reversing sensors fitted.
I have been a "Motability Specialist" at the dealer that I work for, for 10 years, I have never heard of that policy, however I have encountered people that; like you, think that it is policy, they have usually come from other makes so perhaps it is the policy of a particular manufacturer.
Just from my experience of the email I received smile
I have to say though (and this is by NO WAY a slur on you smile ) that my experience of Motability Specialists have been varied. Ford have been good, Mitubushi very poor and Hyundai varying between very good and distinctly average.
Of course people vary, but is the training organised by Motability or the "manufacturers"?
I have many repeat customers when it comes to Motability and they recommend me to friends, so I would like to think that I give good service.

Training is Motability run and organised, I need to have a refresher every two years to keep my accreditation valid.

I do hear of stories regarding other dealers or garages from customers, varying from indifference to downright rudeness, unfortunately; even when accredited, many Motability sales people see Motability as a "free car" and "the disabled should be grateful for what they get given", a lot of this attitude is entrenched within the whole dealership from sales, down to the service dept.

I like to think that as a whole, the garage that I work for is very good and we treat Motability customers like we would treat anyone else; TBH we wouldn't get as much repeat business if we didn't.

What many garages can't seem to grasp is that Motability is a fairly easy and good earner for the business and; if treated well, Motability customers are more likely to remain loyal to a brand and are more likely to recommend you to friends and family and not just for Motability either.
101% this-the dealership where I used to be a service manager did very well from Motab customers-on the whole they were a joy to deal with and help. We had lots of renewals and positive manufacturer CSI returns from them. This I like to think was the whole dealership team being switched on to how to deal with them respectfully (ie, like you would anyone else!) and being attuned to the specific needs of individual customers.

Motability as an organisation were great for support too-anything you needed they were usually on the ball and glad to help.

Butter Face

30,309 posts

160 months

Wednesday 22nd June 2016
quotequote all
350zStee said:
There is no limit to the amount of tyres.
'Fair usage' is the term but I have been told off the record that they don't like replacing more than 2 full sets in the 3 years. Seems reasonable.

I've refrained from posting in this thread as I saw how it was going from the first post.

All these horrible people and their 'free' cars, in comparison to those who just keep the Higher rate money and buy their own hehe

Tuvra

7,921 posts

225 months

Wednesday 22nd June 2016
quotequote all
mph1977 said:
Tuvra said:
HTP99 said:
Tuvra said:
Serious question, but if you have a motability car, could you/should you be in full time employment?
Serious question; what difference does it make?
Because I know someone who works 40 hours a week doing a bar job and has her own motability car (not in anyone elses name etc). Don't really see why she has a subsidised car if shes able to pay for her own boxedin

Unless she's working illegally and ripping off the system of course smile
kindly return when you have learnt what PIP / DLA are about

alternatively take your hate speech and libellous accusations elsewhere.
Well obviously I don't know about it, hence the question, also read my other response below wink
Sheepshanks said:
One of the points of the allowance, which can be surrendered in return for a car, is to enable people to get out and work.

So unless she shouldn't qualify for the allowance, then it's a very good thing that she's working.
What if I told you she walks to work? And her disability was back related - bearing in mind I already stated that she works behind a bar, you know, on her feet for 8+ hours a day?

My argument is, she works with my mate who works the same hours, does the same job and earns the same money. He pays for his car, she doesn't. I don't understand why there should be any benefit there as she's clearly able to work, hence the SUGGESTION that she might actually be scamming the system.

I'm not having a pop at anyone, I'm just curious about this one unique case.

burritoNinja

690 posts

100 months

Wednesday 22nd June 2016
quotequote all
HTP99 said:
I have many repeat customers when it comes to Motability and they recommend me to friends, so I would like to think that I give good service.

Training is Motability run and organised, I need to have a refresher every two years to keep my accreditation valid.

I do hear of stories regarding other dealers or garages from customers, varying from indifference to downright rudeness, unfortunately; even when accredited, many Motability sales people see Motability as a "free car" and "the disabled should be grateful for what they get given", a lot of this attitude is entrenched within the whole dealership from sales, down to the service dept.

I like to think that as a whole, the garage that I work for is very good and we treat Motability customers like we would treat anyone else; TBH we wouldn't get as much repeat business if we didn't.

What many garages can't seem to grasp is that Motability is a fairly easy and good earner for the business and; if treated well, Motability customers are more likely to remain loyal to a brand and are more likely to recommend you to friends and family and not just for Motability either.
Shame such snobby attitudes exist towards disabled people.

Anyway, I would like to ask about if you as a specialist are trained to spot potential fraud and to report it? Through my mother-in-law she had a friend who sadly passed away recently that had a motability car and his brother was using it. Never once took the disabled fella anywhere at all and just basically cleared off with the car. Away on driving holidays too. I assume when he died the car was quickly removed.

Butter Face

30,309 posts

160 months

Wednesday 22nd June 2016
quotequote all
Unfortunately there is abuse of all systems and benefits by some people, you may be right in this case.

On the other hand, your mate works with her for 40 hours a week. She may come to work and put on a brave face, be heavily medicated and just wants to get on with her life the best she can, meanwhile the other 128 hours a week she is in absolutely agony, receiving treatment just to make her comfortable and her back muscles are slowly wasting away.

Just saying.

burritoNinja

690 posts

100 months

Wednesday 22nd June 2016
quotequote all
Butter Face said:
Unfortunately there is abuse of all systems and benefits by some people, you may be right in this case.

On the other hand, your mate works with her for 40 hours a week. She may come to work and put on a brave face, be heavily medicated and just wants to get on with her life the best she can, meanwhile the other 128 hours a week she is in absolutely agony, receiving treatment just to make her comfortable and her back muscles are slowly wasting away.

Just saying.
Exactly. If she has serious spinal issues then she is probably on strong opiates to cope. For those of us who are disabled who "look normal" we are giving loads of stigma. If it were not for strong medication, I would have went with suicide years ago. Living in pain 24/7 is not fun. Really is far too much ignorance towards disabled people. Who would bloody well choose being disabled just to get a motability car versus living and enjoying a life many lucky enough to be able bodied can do.

FlyingMeeces

9,932 posts

211 months

Wednesday 22nd June 2016
quotequote all
Stormfly1985 said:
They should bring back those little blue 3 wheeler things and remove any choice of other car wink

And how the fk do a family of 5 with a severely disabled child fit in one of those? Or someone in a big powerchair?

They were withdrawn because they were unsafe, stigmatising and hopelessly, hilariously inadequate for the job.

Tuvra

7,921 posts

225 months

Wednesday 22nd June 2016
quotequote all
burritoNinja said:
Exactly. If she has serious spinal issues then she is probably on strong opiates to cope. For those of us who are disabled who "look normal" we are giving loads of stigma. If it were not for strong medication, I would have went with suicide years ago. Living in pain 24/7 is not fun. Really is far too much ignorance towards disabled people. Who would bloody well choose being disabled just to get a motability car versus living and enjoying a life many lucky enough to be able bodied can do.
I don't think it is ignorance in my case to be honest, I think I'm asking a perfectly reasonable question.

HTP99

22,552 posts

140 months

Wednesday 22nd June 2016
quotequote all
burritoNinja said:
HTP99 said:
I have many repeat customers when it comes to Motability and they recommend me to friends, so I would like to think that I give good service.

Training is Motability run and organised, I need to have a refresher every two years to keep my accreditation valid.

I do hear of stories regarding other dealers or garages from customers, varying from indifference to downright rudeness, unfortunately; even when accredited, many Motability sales people see Motability as a "free car" and "the disabled should be grateful for what they get given", a lot of this attitude is entrenched within the whole dealership from sales, down to the service dept.

I like to think that as a whole, the garage that I work for is very good and we treat Motability customers like we would treat anyone else; TBH we wouldn't get as much repeat business if we didn't.

What many garages can't seem to grasp is that Motability is a fairly easy and good earner for the business and; if treated well, Motability customers are more likely to remain loyal to a brand and are more likely to recommend you to friends and family and not just for Motability either.
Shame such snobby attitudes exist towards disabled people.

Anyway, I would like to ask about if you as a specialist are trained to spot potential fraud and to report it? Through my mother-in-law she had a friend who sadly passed away recently that had a motability car and his brother was using it. Never once took the disabled fella anywhere at all and just basically cleared off with the car. Away on driving holidays too. I assume when he died the car was quickly removed.
We aren't trained as such and now it is harder to cheat the system: for example all named drivers have to live within 5 miles of the customers address; if they don't then the circumstances are looked into, I have a customer who's daughter receives it, said daughter is in a home which is further than 5 miles away from the family address, the mother is the named driver and visits regularly but she has to have a black box fitted to the car to prove that the bulk of the driving is to see her daughter.

Anyone under the age of 21 who is a named driver has to live at the same address as the customer and anyone under the age of 25 is limited to a 16 or under insurance group car and no more than 115bhp.

I have had people who have come in with nan; who is eligible, however they are clearly choosing the car for their own use; down to their colour preference.

My colleague had someone come in with their grandson; the car was clearly only going to be used by the grandson.

I reported a guy a few months ago; he came in as he was up for a change in car in a few months time, he openly said that he hadn't driven for a couple of years so his sister uses it and gives him the same money that is equivalent to his higher rate amount that goes towards the car. You don't find out the result of any investigation.

When someone dies, the car is removed fairly swiftly; I think they have two weeks to sort something out.

FlyingMeeces

9,932 posts

211 months

Wednesday 22nd June 2016
quotequote all
Tuvra said:
burritoNinja said:
Exactly. If she has serious spinal issues then she is probably on strong opiates to cope. For those of us who are disabled who "look normal" we are giving loads of stigma. If it were not for strong medication, I would have went with suicide years ago. Living in pain 24/7 is not fun. Really is far too much ignorance towards disabled people. Who would bloody well choose being disabled just to get a motability car versus living and enjoying a life many lucky enough to be able bodied can do.
I don't think it is ignorance in my case to be honest, I think I'm asking a perfectly reasonable question.
It's a lot less reasonable than you think.
The higher rate mobility component of Personal Independence Payment (the replacement to DLA) has the following eligibility criteria:
EITHER OF
1) The person is unable to plan and complete a familiar journey without help.
2) The person cannot safely, reliably and repeatedly walk more than 20 metres.

Obviously most people eligible under 1) would also have very significant (but not insurmountable for right setup) barriers to employment. But people under 2) - well, that's pretty much every wheelchair user, including all the many many people whose only impairment involves walking, and a significant number of people who have major limitations on how far they can safely and comfortably walk, including some essentially invisible stuff like cystic fibrosis or heart failure.

So yes, of course many high rate mobility recipients can work. Not all, but lots.

Incidentally - that 20 metre limit is far too low. Someone who can never ever walk more than 50 metres in one go is now not eligible for the higher rate, and thus cannot lease a car from Motability. 50 metres is nothing - that is a person with a very significant physical disability, who needs significant help from technology/other people to live their life, and people with that level of impairment have had their lives absolutely destroyed by the change in eligibility criteria - it used to be up to 100 metres with DLA.

FlyingMeeces

9,932 posts

211 months

Wednesday 22nd June 2016
quotequote all
Nanook said:
FlyingMeeces said:
And how the fk do a family of 5 with a severely disabled child fit in one of those? Or someone in a big powerchair?

They were withdrawn because they were unsafe, stigmatising and hopelessly, hilariously inadequate for the job.
He clearly wasn't serious, calm yourself.
And yet, it gets said all the time. All the time.

It gets less funny when it's 10 consecutive years of it on here.

Tuvra

7,921 posts

225 months

Wednesday 22nd June 2016
quotequote all
FlyingMeeces said:
It's a lot less reasonable than you think.
The higher rate mobility component of Personal Independence Payment (the replacement to DLA) has the following eligibility criteria:
EITHER OF
1) The person is unable to plan and complete a familiar journey without help.
2) The person cannot safely, reliably and repeatedly walk more than 20 metres.

Obviously most people eligible under 1) would also have very significant (but not insurmountable for right setup) barriers to employment. But people under 2) - well, that's pretty much every wheelchair user, including all the many many people whose only impairment involves walking, and a significant number of people who have major limitations on how far they can safely and comfortably walk, including some essentially invisible stuff like cystic fibrosis or heart failure.

So yes, of course many high rate mobility recipients can work. Not all, but lots.
Again, in my unique instance, it is more than reasonable.

1.) She never has help
2.) She walks 300-400m to work, stays on her feet for 8 hours and then walks 300-400m home - all up hill including about 80 steps wobble

Once again, I am not knowledgeable or really interested in the in's and out's of it all or other cases, I was just curious about this one particular example that's all smile

FlyingMeeces

9,932 posts

211 months

Wednesday 22nd June 2016
quotequote all
Tuvra said:
Again, in my unique instance, it is more than reasonable.

1.) She never has help
2.) She walks 300-400m to work, stays on her feet for 8 hours and then walks 300-400m home - all up hill including about 80 steps wobble

Once again, I am not knowledgeable or really interested in the in's and out's of it all or other cases, I was just curious about this one particular example that's all smile
Ah, apologies - I just saw the "can/should someone in receipt of this benefit be working?" paraphrase of your question and responded to that.

It's still not impossible for that person to be a legitimate claimant but… err, it does sound really rather unlikely.

TwigtheWonderkid

43,372 posts

150 months

Wednesday 22nd June 2016
quotequote all
mp3manager said:
I think it's Motability, the sales manager from my nearest Honda dealer has a training certificate on the wall, signed by Motability.
I have a certificate behind my desk on the wall. When people call me an incompetent buffoon, I point to the certificate and correct them; I'm a fully qualified buffoon.

burritoNinja

690 posts

100 months

Wednesday 22nd June 2016
quotequote all
Tuvra said:
I don't think it is ignorance in my case to be honest, I think I'm asking a perfectly reasonable question.
No mate not you. I mean society in general. Not saying you are. Sorry if it seemed that way.

HTP99

22,552 posts

140 months

Wednesday 22nd June 2016
quotequote all
TwigtheWonderkid said:
mp3manager said:
I think it's Motability, the sales manager from my nearest Honda dealer has a training certificate on the wall, signed by Motability.
I have a certificate behind my desk on the wall. When people call me an incompetent buffoon, I point to the certificate and correct them; I'm a fully qualified buffoon.
Mine is somewhere in my pile of stuff.

ReaperCushions

6,018 posts

184 months

Wednesday 22nd June 2016
quotequote all
PhilUK said:
Maybe people should save judging people based on the smallest of information.

It really is an undesirable trait.
Because Daily Mail, Brexit, UKIP, immigrants etc...