Mercedes-Benz awful reliability

Mercedes-Benz awful reliability

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Catatafish

1,361 posts

145 months

Wednesday 27th July 2016
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Dave Hedgehog said:
the Germans do appear to make the odd lemon car from time to time, my mate calls them friday afternoon cars on the grounds of how much beer they are allowed to drink smile

my first RS3 was plagued with problems, wouldn't start, perpetual trim squeaks / rattles, steering vibration and eventually the engine lunched itself, its replacement was faultless for 4 years
Over here in DE they call them monday morning cars due to the hangover.

Jimmy Recard

17,540 posts

179 months

Wednesday 27th July 2016
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Dave Hedgehog said:
the Germans do appear to make the odd lemon car from time to time, my mate calls them friday afternoon cars on the grounds of how much beer they are allowed to drink smile
I think everyone has always called them Friday afternoon cars. The idea being that everyone rushes through their work because they're just looking forward to going home for the weekend and hoping to clock out early.

Sump

5,484 posts

167 months

Wednesday 27th July 2016
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OPs a problem customer.

greenarrow

3,582 posts

117 months

Wednesday 27th July 2016
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Davey S2 said:
SteveNottm said:
Well done Mercedes. I'm unlikely get another one ever again and will clearly be telling everyone I know about this. That's how to build brand loyalty...
Somewhat OTT don't you think?

Even in this day and age its unrealistic to expect a car to have no niggles whatsoever. Cars are increasingly complex and these things happen.

Sounds like the issue is more with the dealer.
Really? Nice to see some empathy (not). Breaking down twice hardly constitutes "niggles", he has every right to be angry, I certainly would be.

I would reject the car. The last gen MB E Class was top of its class in the Which reliability survey so they're usually good, but this is a whole new gen of car.

Wouldn't blame you for looking elsewhere next time. Is this the new 220d? Its a new engine I think, so perhaps the old case of niggles with the first batch of new tech. Perhaps an A6 TDI with the well proven CR 2 litre engine would be better....

Jader1973

3,981 posts

200 months

Wednesday 27th July 2016
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My Dad had a 200T in 1983 - it ate a water pump fairly early on.

Then he and is business partner both got 230TEs in 1986. His partner's car snapped a timing chain and put a rod through the block fairly early on. My Dad's was the best car he ever had.

You'll always get the odd one or two with random quality problems. It could be somethings simple as a dodgy earth. The real problem is dealer ability.


bmthnick1981

5,311 posts

216 months

Wednesday 27th July 2016
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Just for a bit of balance I had a brand new E Class Estate in 2014 and ran it for 2 years and 20,000 miles with no niggles. Need some tyres a service in that time that was it. We also had 3 others at work, all the same. Very reliable cars generally, sounds like the OP has been unlucky. Hard to say if this is a MB HQ or dealer issue tho. Good luck getting it sorted.

Jim AK

4,029 posts

124 months

Wednesday 27th July 2016
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Timbola said:
Yet I've had new BMWs which have run for years without issue.

Everyone has their anecdotal evidence.
Exactly.

Our office managers `lovely` 20000 mile 1 Series has just consumed another £1000 for a BCM & another module because the rear light seals stopped sealing & there was 3" of water in the boot & the BCM connectors are on the bottom of the module & not the top!!

2 years ago it was a `Phone integration thing on the idrive for over £500.

Trims rattle like Fcensoredk, but its a BMW so apparently its allowed to..... Absolute PoS!!

Davey S2

13,092 posts

254 months

Wednesday 27th July 2016
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greenarrow said:
Davey S2 said:
SteveNottm said:
Well done Mercedes. I'm unlikely get another one ever again and will clearly be telling everyone I know about this. That's how to build brand loyalty...
Somewhat OTT don't you think?

Even in this day and age its unrealistic to expect a car to have no niggles whatsoever. Cars are increasingly complex and these things happen.

Sounds like the issue is more with the dealer.
Really? Nice to see some empathy (not). Breaking down twice hardly constitutes "niggles", he has every right to be angry, I certainly would be.

I would reject the car. The last gen MB E Class was top of its class in the Which reliability survey so they're usually good, but this is a whole new gen of car.

Wouldn't blame you for looking elsewhere next time. Is this the new 220d? Its a new engine I think, so perhaps the old case of niggles with the first batch of new tech. Perhaps an A6 TDI with the well proven CR 2 litre engine would be better....
Reject the car because it broke down twice? Good luck with that.

It is annoying but quite an over reaction to say never again and I'll do my best to put others off the brand as well.

As stated all manufacturers have niggles (even breakdowns) but it's how the dealers and support services handle it that's important.

motco

15,944 posts

246 months

Wednesday 27th July 2016
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How, pray, would a starter motor failure cause a sudden (middle of road) breakdown when the car was clearly running. The starter has a long holiday between starts and isn't usually implicated in running unless you have a BMW Isetta 500 which had a dyno-starter. My doubts seem to be borne out by it breaking down a second time even though the starter was replaced.

InfamousKeiran

704 posts

190 months

Wednesday 27th July 2016
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I work for a very big hire car company (one of the green coloured ones) and we do Mercedes-Benz replacement vehicles and they're forever breaking down which warrants a replacement vehicle, it's not uncommon that our branch to do five a day.

ralphrj

3,523 posts

191 months

Wednesday 27th July 2016
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motco said:
How, pray, would a starter motor failure cause a sudden (middle of road) breakdown when the car was clearly running. The starter has a long holiday between starts and isn't usually implicated in running unless you have a BMW Isetta 500 which had a dyno-starter. My doubts seem to be borne out by it breaking down a second time even though the starter was replaced.
Do new MBs have stop/start?

Dr Interceptor

7,773 posts

196 months

Wednesday 27th July 2016
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You've been unlucky OP... We've had a long line of E-Classes, from a 1997 E230 Estate, through to a new 65 plate E220 diesel. Also still own a 2002 E430 estate that has now done 170k miles.

They've all been utterly dependable.

BlueHave

4,642 posts

108 months

Wednesday 27th July 2016
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Breaking down once is unfortunate in a new car, twice is just unacceptable in my book.

Second time i'd be rejecting it and getting another.

Once a lemon always a lemon.

StottyEvo

6,860 posts

163 months

Wednesday 27th July 2016
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Over the years I've found that Mercedes are either bomb proof or complete lemons hehe

A friend of mine had 13 faults on a Merc he bought from a main dealership with Warranty (was 3years old) a huge array of niggles (sunroof broken etc)

Another friend of mine worked in a main dealership as a mechanic, he told me that the amount of new Mercs requiring replacement engines is eyebrow raising. Not just the cooking models, AMGs etc were relatively common.

On the other hand, some seem to last forever with no issues!

greenarrow

3,582 posts

117 months

Wednesday 27th July 2016
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I just sold an old CLK430 and funny enough (or not so funny at the time) that car gave me my first breakdown and RAC call out since, er, I think it was 1990, or 1991.

camshaft position sensor. Other than that it was a lovely car.

I still think its shocking that a brand new car breaks down twice in the first month. All brands have niggles, but this is a 40 grand car from a premium brand for pete's sake.

Perhaps its just a "rogue car" in which case, why cant it be rejected under the sale of goods act for being defective?


motco

15,944 posts

246 months

Wednesday 27th July 2016
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ralphrj said:
motco said:
How, pray, would a starter motor failure cause a sudden (middle of road) breakdown when the car was clearly running. The starter has a long holiday between starts and isn't usually implicated in running unless you have a BMW Isetta 500 which had a dyno-starter. My doubts seem to be borne out by it breaking down a second time even though the starter was replaced.
Do new MBs have stop/start?
Good question! I always thought there'd be tears before bedtime! biggrin

rev-erend

21,408 posts

284 months

Wednesday 27th July 2016
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AT least you are not paying for the fixes..

If you want reject it.

SuperchargedVR6

3,138 posts

220 months

Wednesday 27th July 2016
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Benbay001 said:
Davey S2 said:
Even in this day and age its unrealistic to expect a car to have no niggles whatsoever. Cars are increasingly complex and these things happen.
Yet plenty of manufacturers manage it regularly.

For some reason team Germany are forgiven because they used soft touch plastics or something.
I'm sure if you dig a little deeper, evidence can be found on these other manufacturers you speak of. Like Toyota for instance. Dodgy throttle pedals putting some people through shop windows.

It always amazes me how people write off an entire brand just because of one part failing, which said car manufacturer (should be called car assemblers really) didn't even make themselves.

Yes it's annoying and inconvenient to break down, but the car was recovered, taken to the shop and no one injured. Breaking down in the Australian outback could have more dire consequences, so perhaps a little perspective wouldn't go amiss on these things.

Ali_T

3,379 posts

257 months

Wednesday 27th July 2016
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I love threads like this purely because I get to tell everyone the most reliable car I've ever owned is an Alfa Romeo... wink

Sheepshanks

32,722 posts

119 months

Wednesday 27th July 2016
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InfamousKeiran said:
I work for a ...
Seriously - you should delete that post.

Edited by Sheepshanks on Wednesday 27th July 17:34