Front wishbone bushes - warranty or wear & tear?
Discussion
Morning,
Bought a brand new car in September 2013 with a standard manufacturer 60k/3 year warranty. Just had a 40k service (July) at the local franchised dealer, and am advised by them that the front wishbone bushes are worn and will need replacing in the next 3 months. They quoted a ludicrous sum based on 3 hours labour at £100+ per hour and parts.
My question is: Shouldn't this be covered by the warranty which still has 2 months to run, or are these "wear & tear" items that are excluded from the warranty? I've read the warranty terms which list things that are excluded from the warranty such as wiper blades and brake pads - although they add the get-out "are not limited to", but there's no mention of wishbone bushes in the exclusions.
Assuming the work actually needs doing (which I'll check with a trusted local indy), any thoughts on whether this should be a warranty issue or if I have to fund it....which would be at the indy, not franchise? At this stage I've not raised it with the dealership, but want to be suitably prepared when I do.
Bought a brand new car in September 2013 with a standard manufacturer 60k/3 year warranty. Just had a 40k service (July) at the local franchised dealer, and am advised by them that the front wishbone bushes are worn and will need replacing in the next 3 months. They quoted a ludicrous sum based on 3 hours labour at £100+ per hour and parts.
My question is: Shouldn't this be covered by the warranty which still has 2 months to run, or are these "wear & tear" items that are excluded from the warranty? I've read the warranty terms which list things that are excluded from the warranty such as wiper blades and brake pads - although they add the get-out "are not limited to", but there's no mention of wishbone bushes in the exclusions.
Assuming the work actually needs doing (which I'll check with a trusted local indy), any thoughts on whether this should be a warranty issue or if I have to fund it....which would be at the indy, not franchise? At this stage I've not raised it with the dealership, but want to be suitably prepared when I do.
Interesting thy say they will last another 3 months on a warranty that only has 2 months to go.
They are effectively saying it will pass an MOT if that's the case. I smell a rat.
Edited to add Merc replaced the rear shocks on my car under warranty due to slight wear in one top bush at 80k miles, so worth pursuing in my opinion, especially after only 40k miles.
They are effectively saying it will pass an MOT if that's the case. I smell a rat.
Edited to add Merc replaced the rear shocks on my car under warranty due to slight wear in one top bush at 80k miles, so worth pursuing in my opinion, especially after only 40k miles.
Edited by Monkeylegend on Friday 29th July 11:13
3059hp said:
Bought a brand new car in September 2013 with a standard manufacturer 60k/3 year warranty. Just had a 40k service (July) at the local franchised dealer, and am advised by them that the front wishbone bushes are worn and will need replacing in the next 3 months. They quoted a ludicrous sum based on 3 hours labour at £100+ per hour and parts.
My question is: Shouldn't this be covered by the warranty which still has 2 months to run, or are these "wear & tear" items that are excluded from the warranty?
Three years and 40k? It's not a long life, but that's absolutely road-condition defined. It's long enough to be fairly clear that it's not a manufacturing problem, which is what the warranty covers. Definite wear.My question is: Shouldn't this be covered by the warranty which still has 2 months to run, or are these "wear & tear" items that are excluded from the warranty?
Toyoda said:
Is it common on that type of car or are they blaming your driving?
They are blaming the rubbish roads and speed humps where OP is using the car, and the faster he drives the worse that will be.Garages are making a fortune out of the suspension repairs which are becoming more and more frequent as UK roads continue to deteriorate. One of the most common causes of MOT failure.
james_gt3rs said:
I'd be surprised if they were that worn in that mileage...
bqf said:
They aren't consumables, like pads, discs, fluids, filters, plugs etc.
Depends entirely on the car, for instance on certain alfa models (dont know other examples), the front upper wishbone bushes wear pretty quickly, probably faster then the plugs (which last for 36-60k depending on type)Vitorio said:
Depends entirely on the car, for instance on certain alfa models (dont know other examples), the front upper wishbone bushes wear pretty quickly, probably faster then the plugs (which last for 36-60k depending on type)
Came in here expecting it to be a 147/156/GT thread!I would say do some research and see if others are getting similar failures. If it's an uncommon failure then I would say that it's possibly due to other issues in the suspension and expect it to be replaced under warranty.
Consumables still have an expect life. A set of pads disappearing after 2000 miles and no track use would be hard pressed to justify as a consumable.
OP here,
Hmmmm seems even split for warranty/not warranty.
Car is a VW Tiguan, and not sure if this is a well kown problem. At least 50% of my mileage is motorways and A roads and it's not been hammered over bumpy roads/speedbumps/potholes. In fact I go out of my way to avoid suspension impacts. In 40+ years of driving in all sorts of cars (new or nearly new Saab/Audi/Volvo/Citroen/Mazda/BMW last 20 years) I've never had a suspension problem, including cars run well over 100k miles.
I'm going to try for warranty, and if I get knocked back I'll get my local indy to do it.
Report to follow.....
Hmmmm seems even split for warranty/not warranty.
Car is a VW Tiguan, and not sure if this is a well kown problem. At least 50% of my mileage is motorways and A roads and it's not been hammered over bumpy roads/speedbumps/potholes. In fact I go out of my way to avoid suspension impacts. In 40+ years of driving in all sorts of cars (new or nearly new Saab/Audi/Volvo/Citroen/Mazda/BMW last 20 years) I've never had a suspension problem, including cars run well over 100k miles.
I'm going to try for warranty, and if I get knocked back I'll get my local indy to do it.
Report to follow.....
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