Car sales surveys unfair?

[KTF]

steve-5snwi said:

KTF said:

If I was buying a car and it needed a service in 4-6 months time I would hold off until it actually needed a service rather than pulling the interval in by 4-6 months and messing up the service interval dates.

Maybe thats just me though?

When I got my mini its first mot was due November, the dealer mot'd it prior to collection in August. 3 months earlier than it should have been. It still messes with my ocd 3 years later.

Not just me then. Why would you want it serviced earlier than it needs to be?

[Trabi601]

I'm cynical as hell about these surveys - it's a big part of my working life and in a past role, I was also guilty of 'coaching' and 'guiding' feedback - in particular, ensuring only happy customers were given a feedback card!

We also only look at 5/5 scores - which means a business with 8 x 5/5 and 2 x 4/5 will score the same as a business with 8 x 5/5 and 2 x 1/5. Which is the reason why I have some issues with their use.

[Jordan210]

The worst ones are dealers who have a printed version of the survey and get you to fill it in on the day you collect your new car. Like a practise run for getting the email or call !

Maybe if you want full marks you should do something exceptional service wise rather then making me fill in a survey!

[ScoobyChris]

When we bought our 2nd hand Focus we were advised by the sales staff that we would receive a phone call survey on our experience and that because Ford is an American company that anything less than 10/10 would be seen as a failure on their part (read would compromise our bonuses).

Interesting approach - from our point of view it wasn't 10/10 because they weren't able to discount the price as much as we would have liked, but to be fair the whole buying experience was pain free and the handover was very smooth. I forget whether we gave them 9/10 or 10/10

Chris