PCP - 4 months old, want rid.
Discussion
I’ll do my absolute best to explain what’s been going on here. I would like realistic advice on what I can do about my current situation.
I ordered a Golf R though Drive The Deal in January 2016. The car arrived in March 2016 and so far has been nothing but a problem. It’s not that I don’t like the car, I really do but it’s a lemon and I’m not happy.
The list of problems started off with:
badly fitted seat covers
pen marks on bolsters
broken rear bench seat-fold mechanism
squeaky exhaust valves
misaligned bumper
misaligned passenger door handle
2 scratches on rear off side quarter
clear coat lump on bonnet
The supplying dealer refused to fix the exhaust, stating it was normal so I took it to my local dealer and they confirmed it was faulty and replaced the whole exhaust system under warranty. The supplying dealer then fixed the passenger handle and front bumper, re-ordered new seat covers and rear bench fold mechanism.
The supplying dealer attempted to fix the scratches and the clear coat lump but ruined the repairs and handed back my car with buffer trails all over the bonnet, passenger door, near side wing and above the fuel cap.
I opened a case with VW UK to try and get this all rectified and basically I was told I have to give the supplying dealer one attempt at fixing the issues and then to contact VW UK again if I was not happy.
That was all in May, the dealer says they’re still waiting for the seat mechanism to come in to stock. Once it’s in they can take the car away and fix the remaining items.
However, since my last communication with the dealer I’ve now got even more issues with the car.
The first is the ACC totally messed up on Tuesday. I pressed OFF to turn it off as I was stuck in standstill traffic on the M25 and on pressing OFF the car accelerated HARD forward and I had to stamp on the brakes to stop rear ending the guy in front.
The driver carpet is coming away from under the door sill and the driver door alarm sensor glue has failed so the sensor is starting to dangle out of the door frame. The USB port has also stopped working and won’t charge or read my phone.
Obviously, it’s 4 months old and on a VWFS PCP agreement. I know a car purchase is a little different but for instance, if I was ordering a new laptop and I’d had a few issues with it, I might consider an exchange or refund. But with a car I have no idea what to do.
Some people have suggested handing the car back and walking away. This does sound good but then what do I do about needing a car? Will I get any money back such as my deposit or will I need to start again? Am I even in a position to hand the car back or should I wait to get everything repaired and see how I go….
I had a 59 plate Fiesta Zetec S before the Golf R. I bought that at 3 years old and never ever had a single problem with it. I actually miss it and regret selling it for this new Golf.
What can I do?
I've got photographic evidence of every single fault before and after fix. I've also got a thread open on the VWROC forum where I've been getting some advice about the specific issues but nothing on the finance, termination of a PCP.
I did think about putting this in Finance or SP&L but decided to put it here as it’s not a finance or law thing more just need some advice. Hope that’s ok.
I ordered a Golf R though Drive The Deal in January 2016. The car arrived in March 2016 and so far has been nothing but a problem. It’s not that I don’t like the car, I really do but it’s a lemon and I’m not happy.
The list of problems started off with:
badly fitted seat covers
pen marks on bolsters
broken rear bench seat-fold mechanism
squeaky exhaust valves
misaligned bumper
misaligned passenger door handle
2 scratches on rear off side quarter
clear coat lump on bonnet
The supplying dealer refused to fix the exhaust, stating it was normal so I took it to my local dealer and they confirmed it was faulty and replaced the whole exhaust system under warranty. The supplying dealer then fixed the passenger handle and front bumper, re-ordered new seat covers and rear bench fold mechanism.
The supplying dealer attempted to fix the scratches and the clear coat lump but ruined the repairs and handed back my car with buffer trails all over the bonnet, passenger door, near side wing and above the fuel cap.
I opened a case with VW UK to try and get this all rectified and basically I was told I have to give the supplying dealer one attempt at fixing the issues and then to contact VW UK again if I was not happy.
That was all in May, the dealer says they’re still waiting for the seat mechanism to come in to stock. Once it’s in they can take the car away and fix the remaining items.
However, since my last communication with the dealer I’ve now got even more issues with the car.
The first is the ACC totally messed up on Tuesday. I pressed OFF to turn it off as I was stuck in standstill traffic on the M25 and on pressing OFF the car accelerated HARD forward and I had to stamp on the brakes to stop rear ending the guy in front.
The driver carpet is coming away from under the door sill and the driver door alarm sensor glue has failed so the sensor is starting to dangle out of the door frame. The USB port has also stopped working and won’t charge or read my phone.
Obviously, it’s 4 months old and on a VWFS PCP agreement. I know a car purchase is a little different but for instance, if I was ordering a new laptop and I’d had a few issues with it, I might consider an exchange or refund. But with a car I have no idea what to do.
Some people have suggested handing the car back and walking away. This does sound good but then what do I do about needing a car? Will I get any money back such as my deposit or will I need to start again? Am I even in a position to hand the car back or should I wait to get everything repaired and see how I go….
I had a 59 plate Fiesta Zetec S before the Golf R. I bought that at 3 years old and never ever had a single problem with it. I actually miss it and regret selling it for this new Golf.
What can I do?
I've got photographic evidence of every single fault before and after fix. I've also got a thread open on the VWROC forum where I've been getting some advice about the specific issues but nothing on the finance, termination of a PCP.
I did think about putting this in Finance or SP&L but decided to put it here as it’s not a finance or law thing more just need some advice. Hope that’s ok.
ashleyman said:
The supplying dealer refused to fix the exhaust, stating it was normal so I took it to my local dealer and they confirmed it was faulty and replaced the whole exhaust system under warranty.
It does sound as if the supplying dealer are fairly useless so, since these are all VW warranty fixes, why not take it to the local, non-useless dealer?ashleyman said:
The first is the ACC totally messed up on Tuesday. I pressed OFF to turn it off as I was stuck in standstill traffic on the M25 and on pressing OFF the car accelerated HARD forward and I had to stamp on the brakes to stop rear ending the guy in front.
My mind boggles as to how this is even possible.Edited by TooMany2cvs on Monday 1st August 08:07
PositronicRay said:
TooMany2cvs said:
Timbola said:
What is ACC?
Aircon/climate control.Quite why you'd turn it off just because you're stationary in traffic is another question.
I'd be looking at returning the car to be honest. That's s
t quality, and them saying they can't get hold of the part, Renault had a seat frame within a week, which had to come from Japan, to Renault in France, and then into Bristol.
I would be looking to return it, saying either you want a replacement, or a cancellation of the PCP.
t quality, and them saying they can't get hold of the part, Renault had a seat frame within a week, which had to come from Japan, to Renault in France, and then into Bristol. I would be looking to return it, saying either you want a replacement, or a cancellation of the PCP.
Don't wanna rub it in but i think you definitely got the biggest lemon out of the Golf R litter. I Haven't really heard of many issues with the MK7R in general. Unfortunately, there's always the odd one or two like this of any car.
As someone said above, it's not necessary as far as i'm aware to be taking the car back to the supplying dealer for them to fix. You've had better service overall from your local dealer. I'd take it back there, i'd advise and show them the list of every fault you've currently got, tell them politely that you don't want the car back until everything has been rectified and ask them for a decent enough courtesy car in the mean time.
I'm sure there's someone else on here who will be able to tell you where you stand on legal grounds in respect to rejecting the car or giving the car back in conjunction with the Sale of Goods Act.
I'd personally be giving the local dealers a chance to sort everything before heading down this route. You like the car, it's covered under warranty, at least your not paying for it. I know it's frustrating but you said yourself that you like the car. If it's still not right when you get it back then i can understand wanting to take it further.
As someone said above, it's not necessary as far as i'm aware to be taking the car back to the supplying dealer for them to fix. You've had better service overall from your local dealer. I'd take it back there, i'd advise and show them the list of every fault you've currently got, tell them politely that you don't want the car back until everything has been rectified and ask them for a decent enough courtesy car in the mean time.
I'm sure there's someone else on here who will be able to tell you where you stand on legal grounds in respect to rejecting the car or giving the car back in conjunction with the Sale of Goods Act.
I'd personally be giving the local dealers a chance to sort everything before heading down this route. You like the car, it's covered under warranty, at least your not paying for it. I know it's frustrating but you said yourself that you like the car. If it's still not right when you get it back then i can understand wanting to take it further.
Wow OP that really has put a downer on your new car.
Utterly unacceptable. As previously said, take it to your local if they'll cover everything. Pen marks might be a little tricky though, unless they've already agreed to that. Once the car is sorted, write to VWFS and go through the supplying dealer, for paying damn near £30k for a brand new car and have been put through this nonsense, you should get some form of goodwill gesture - and hopefully the supplying dealer gets their collar felt.
Out of curiosity, could you tell me/PM me the supplying dealer (even just a city)? I'm about 30 days off ordering a Golf R through Drive The Deal and this has not filled me with confidence. Also, I'm way up in Scotland and I'm guessing the supplying dealer is in England so I'd like to know how far I'd need to travel to collect before paying them their £500 non refundable deposit
Utterly unacceptable. As previously said, take it to your local if they'll cover everything. Pen marks might be a little tricky though, unless they've already agreed to that. Once the car is sorted, write to VWFS and go through the supplying dealer, for paying damn near £30k for a brand new car and have been put through this nonsense, you should get some form of goodwill gesture - and hopefully the supplying dealer gets their collar felt.
Out of curiosity, could you tell me/PM me the supplying dealer (even just a city)? I'm about 30 days off ordering a Golf R through Drive The Deal and this has not filled me with confidence. Also, I'm way up in Scotland and I'm guessing the supplying dealer is in England so I'd like to know how far I'd need to travel to collect before paying them their £500 non refundable deposit
ashleyman said:
The first is the ACC totally messed up on Tuesday. I pressed OFF to turn it off as I was stuck in standstill traffic on the M25 and on pressing OFF the car accelerated HARD forward and I had to stamp on the brakes to stop rear ending the guy in front.
I know I'm probably a for asking this so apologies first off (but I'm going to ask anyway): if you were in standstill traffic why didn't you have a brake already applied (especially when messing with something that governs speed)? Also, isn't adaptive cruise a good thing for traffic jams?Last thought: are you sure you didn't hit the RES button instead? (I don't know the button layout on these things.)
xRIEx said:
I know I'm probably a for asking this so apologies first off (but I'm going to ask anyway): if you were in standstill traffic why didn't you have a brake already applied (especially when messing with something that governs speed)? Also, isn't adaptive cruise a good thing for traffic jams?
Last thought: are you sure you didn't hit the RES button instead? (I don't know the button layout on these things.)
If it's dsg and like my Superb the handbrake is automatic. I've owned my car 10 months the and never touched it. for asking this so apologies first off (but I'm going to ask anyway): if you were in standstill traffic why didn't you have a brake already applied (especially when messing with something that governs speed)? Also, isn't adaptive cruise a good thing for traffic jams?Last thought: are you sure you didn't hit the RES button instead? (I don't know the button layout on these things.)
I was passenger in a mate's brand new R to Snetterton yesterday and quickly realised the ACC would drive me mad. It starts braking so far from a car in front and goes someway to explain the 'random braking' epidemic. It must be dreadful for economy too.
If that's the way modern cars are going, I'll stick with my 14 year old VX220.
If that's the way modern cars are going, I'll stick with my 14 year old VX220.
Narcisus said:
If it's dsg and like my Superb the handbrake is automatic. I've owned my car 10 months the and never touched it.
Sounds more like you knocked the automatic handbrake button off, which meant the car didn't apply the handbrake as you expected when you pushed the brake pedal down hard. I've done it myself in my MK7 R - the car sort of jumps forward unexpectedly - its human error and nothing to do with the ACC. The ACC warning probably flashed up because you made the mistake and it then tried to rectify it for you.
Boydie88 said:
I was passenger in a mate's brand new R to Snetterton yesterday and quickly realised the ACC would drive me mad. It starts braking so far from a car in front and goes someway to explain the 'random braking' epidemic. It must be dreadful for economy too.
If that's the way modern cars are going, I'll stick with my 14 year old VX220.
Or you turn it off and don't use it? If that's the way modern cars are going, I'll stick with my 14 year old VX220.
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