PCP - 4 months old, want rid.

[liner33]

I've had a miserable time dealing with VWFS, in the end I gave up they wore me down. In my case my car is fine but they have decided to take the payments on a fairly random basis, sometimes no payment is taken , other months two in short succession, often one at the beginning and one at the end of the same month.

I've made the correct number of payments so they aren't interested in sorting it out. I wont be dealing with them again when the contract is up that's for sure

Best of luck getting it sorted

[kmpowell]

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

[TooMany2cvs]

kmpowell said:

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

Stamped VIN behind there?

[kmpowell]

TooMany2cvs said:

kmpowell said:

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

Stamped VIN behind there?

Nope, there's nothing behind it. Here you go, pic taken two mins ago....


The flap of carpet looks like it could be cut like that to wrap around something under the plastic trim. Either way though, it simply pushes back in under the plastic trim.

[TooMany2cvs]

kmpowell said:

TooMany2cvs said:

kmpowell said:

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

Stamped VIN behind there?

Nope, there's nothing behind it. Here you go, pic taken two mins ago....


The flap of carpet looks like it could be cut like that to wrap around something under the plastic trim. Either way though, it simply pushes back in under the plastic trim.

How bizarre.

[ashleyman]

kmpowell said:

TooMany2cvs said:

kmpowell said:

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

Stamped VIN behind there?

Nope, there's nothing behind it. Here you go, pic taken two mins ago....


The flap of carpet looks like it could be cut like that to wrap around something under the plastic trim. Either way though, it simply pushes back in under the plastic trim.

Appreciate the detective work but when the car went in for it's inspection they did mention that it looked like it had had the panels off the side where the carpet slides under. I have no idea how or IF this even happened as it wasn't needed but as this was the case the carpet won't actually go back under. Same at the front. There's nowhere for it to slot back in and it's been folded over and left stuck out.

I assume whoever took the panels off and put them back on has done it incorrectly if what they say is to be believed..

[Leo-RS]

Having read through the thread, Ashley, I think you are bonkers to have spent so much time and effort trying to reject a car that does not warrant a rejection. VW should tell you to get on your bike and to take them to court. I'd have a little sympathy for you had you suffered an engine or gearbox failure and had been without the car for months but you are trying your best to reject a car for a few swirls in the paint, a few bits of loose trim, a pen mark and faulty USB port. There are always going to be people like you in life (Victor Meldrew springs to mind) that no matter what is put in front of you, you're a perfectionist and will always find fault in everything you cast your eyes over.

So VW give you another Golf R, how long is it going to be before you try to reject that one for something so simple as a tyre dust cap being missing, the carpet mats not being aligned properly or the washer bottle not being filled up to maximum?

Apologies, but it's painful reading, all the issues are easily rectified, I can tell you're easily agitated or annoyed by the tone in your posts, when you wash the car you expect to find micro swirls, whining about the warranty guy turning up 15 mins late. FFS man, I bet you're a joy to be with on a night out, you sound like a right barrel of laughs. Chill out and try not to take yourself so seriously.

Every other nugget on here who has agreed with you with regards to rejecting the car, they are just as bad, there are no grounds for rejection whatsoever. Give the dealer the opportunity to rectify the issues and get on with your life. Chances are, even if it does go in your favour and you do get a replacement Golf R just to shut you up, you'll just find fault in that one too and start the whole thing off again.

It wont be helping your case that you're actually not rejecting the car, you're driving around in it, adding mileage, wear and tear to the tyres and brakes etc, it's not sitting there unused/ undriven at the supplying dealers forecourt is it?

£250-500 goodwill gesture was all that was needed here.

Edited by Leo-RS on Tuesday 16th August 08:58

[k-ink]

I can see the OPs frustration. He is paying thousands of pounds in depreciation / rent / whatever for something which should be perfect. Being a VW, it wont be. They generally have issues. Normally they are mechanical failures, but in this case they are a large collection of cosmetic problems. In either case they would be annoying. Added to this nothing seems to be getting done about it.

I wouldn't touch a VW product after what I went through and seeing new cars failing from friends and family. I certainly wouldn't touch one after seeing the way problems are dealt with. I know people who had so much of their time wasted back and forth to the dealers half a dozen times for each issue.

They are a joke. Live and learn and buy something else next time.

[kmpowell]

ashleyman said:

kmpowell said:

TooMany2cvs said:

kmpowell said:

ashleyman said:

I appreciate the advice. I'm hoping he will be reasonable, although I'd be very surprised to hear him say this is normal!

This picture for me curious, so at the weekend I went outside to my other half's MK7 5Door golf.

As I thought, hers also has this bit of carpet that can flap out/open, but what you'll see in the pic is the long tab that you use to pull it out and tuck it back in. It's deliberate as far as I can see.

Stamped VIN behind there?

Nope, there's nothing behind it. Here you go, pic taken two mins ago....


The flap of carpet looks like it could be cut like that to wrap around something under the plastic trim. Either way though, it simply pushes back in under the plastic trim.

Appreciate the detective work but when the car went in for it's inspection they did mention that it looked like it had had the panels off the side where the carpet slides under. I have no idea how or IF this even happened as it wasn't needed but as this was the case the carpet won't actually go back under. Same at the front. There's nowhere for it to slot back in and it's been folded over and left stuck out.

I assume whoever took the panels off and put them back on has done it incorrectly if what they say is to be believed..

Sorry, but have you tried yourself properly? I've just been outside and wrenched the other side of carpet out of the Golf, and it slid back in. Yes you have to use a little bit of force to lift the trim, but it slides back in if you stuff it. There's more than enough flex in the trim to accommodate this. Unless your trim has had something stuffed underneath (something that would be easily identifiable if you lift the trim), then there is room.

Edited by kmpowell on Tuesday 16th August 12:26

[rscott]

Leo-RS said:

Having read through the thread, Ashley, I think you are bonkers to have spent so much time and effort trying to reject a car that does not warrant a rejection. VW should tell you to get on your bike and to take them to court. I'd have a little sympathy for you had you suffered an engine or gearbox failure and had been without the car for months but you are trying your best to reject a car for a few swirls in the paint, a few bits of loose trim, a pen mark and faulty USB port. There are always going to be people like you in life (Victor Meldrew springs to mind) that no matter what is put in front of you, you're a perfectionist and will always find fault in everything you cast your eyes over.

So VW give you another Golf R, how long is it going to be before you try to reject that one for something so simple as a tyre dust cap being missing, the carpet mats not being aligned properly or the washer bottle not being filled up to maximum?

Apologies, but it's painful reading, all the issues are easily rectified, I can tell you're easily agitated or annoyed by the tone in your posts, when you wash the car you expect to find micro swirls, whining about the warranty guy turning up 15 mins late. FFS man, I bet you're a joy to be with on a night out, you sound like a right barrel of laughs. Chill out and try not to take yourself so seriously.

Every other nugget on here who has agreed with you with regards to rejecting the car, they are just as bad, there are no grounds for rejection whatsoever. Give the dealer the opportunity to rectify the issues and get on with your life. Chances are, even if it does go in your favour and you do get a replacement Golf R just to shut you up, you'll just find fault in that one too and start the whole thing off again.

It wont be helping your case that you're actually not rejecting the car, you're driving around in it, adding mileage, wear and tear to the tyres and brakes etc, it's not sitting there unused/ undriven at the supplying dealers forecourt is it?

£250-500 goodwill gesture was all that was needed here.

Edited by Leo-RS on Tuesday 16th August 08:58

The dealer has been asked to rectify the faults, but they won't. That's half the problem - they refuse to address any issues until the new back seat arrives, which seems to be on permanent backorder. They're also refusing to deal with the shoddy bodywork repairs which other dealers agree aren't up to standard.

They also won't fix the USB port - are you suggesting he should just accept that it doesn't work?

[Leo-RS]

rscott said:

The dealer has been asked to rectify the faults, but they won't. That's half the problem - they refuse to address any issues until the new back seat arrives, which seems to be on permanent backorder. They're also refusing to deal with the shoddy bodywork repairs which other dealers agree aren't up to standard.

They also won't fix the USB port - are you suggesting he should just accept that it doesn't work?

Initially at dealer level perhaps but this has been escalated further since then. He suggested that the only option was a rejection and a replacement car rather than a solution to these very small issues, that's probably hampered things a little.

Perhaps the USB does work, perhaps it is his phone? What the dealer should be doing is trying the owners phone in numerous other vehicles sitting there at the dealership or trying his own iphone/android in the car to see if its working. It's a 2 minute test to do to clarify, no big deal. A new back seat can be fast tracked if you reach the right level of management, something I think he had already done by this time but demands for a new car would have hampered that.

The paintwork needs a correction and detail, again, not a big issue.

If he was serious about rejecting the car, the car should be sitting in a parking space at the dealership, car keys with them and certainly not being driven in the meantime.

Who knows, they may give in and take the hit just for peace and quiet but chances are the same owner will be back in complaining about the minuscule mark that's on the back windscreen that can only be seen under UV light. In addition, we are only hearing one side of the argument here, 2 sides to every story and all that. He may not be giving the supplying dealership suitable time to rectify these issues which given the fact he said its a 100+ mile drive wouldn't surprise me.
]

Edited by Leo-RS on Tuesday 16th August 12:21

[Alucidnation]

Out of interest OP, how many miles have you done since new?


I do feel the OP's frustration as I know how difficult manufacturers can be!

[rscott]

Leo-RS said:

rscott said:

The dealer has been asked to rectify the faults, but they won't. That's half the problem - they refuse to address any issues until the new back seat arrives, which seems to be on permanent backorder. They're also refusing to deal with the shoddy bodywork repairs which other dealers agree aren't up to standard.

They also won't fix the USB port - are you suggesting he should just accept that it doesn't work?

Initially at dealer level perhaps but this has been escalated further since then. He suggested that the only option was a rejection and a replacement car rather than a solution to these very small issues, that's probably hampered things a little.

Perhaps the USB does work, perhaps it is his phone? What the dealer should be doing is trying the owners phone in numerous other vehicles sitting there at the dealership or trying his own iphone/android in the car to see if its working. It's a 2 minute test to do to clarify, no big deal. A new back seat can be fast tracked if you reach the right level of management, something I think he had already done by this time but demands for a new car would have hampered that.

The paintwork needs a correction and detail, again, not a big issue.

If he was serious about rejecting the car, the car should be sitting in a parking space at the dealership, cark keys with them and certainly not being driven in the meantime.

Who knows, they may give in and take the hit just for peace and quiet but chances are the same owner will be back in complaining about the minuscule mark that's on the back windscreen that can only be seen under UV light. In addition, we are only hearing one side of the argument here, 2 sides to every story and all that. He may not be giving the supplying dealership suitable time to rectify these issues which given the fact he said its a 100+ mile drive wouldn't surprise me.

Edited by Leo-RS on Tuesday 16th August 12:19

Have you read the whole thread? They blamed his phone or cable, yet wouldn't try it in another car or their phone in his car. That would have taken 2 minutes as you say and proved where the fault was, but they wouldn't do it..

The dealer who bodged the bodywork still doesn't agree it needs fixing and no others will touch it because VW won't pay for it (as it was done by a dealer not them).

As for the mark on the seat - in isolation, I'd agree it's not worth complaining too much about, but it's the cumulative effect of that and all the other silly faults the dealer could and should have addressed by now which have pushed him into requesting rejection. He started off by asking them just to fix the individual faults, which they haven't done.
It's pretty clear he's lost faith in the original dealer - I wouldn't blame him after the exhaust valve issue alone.

[lee_fr200]

Must admit my carpet pops out on the drivers side, I just pop it back in,

Swirls are created by incorrect wash procedures not by any fault with paint so surely dealer will say swirls just need a machine polish

I don't use my usb socket tbh I use Bluetooth on my phone as CarPlay is crap tbh

I've had great aftercare from vw personally. On a long drive my oil light came on I called in the dealers and they topped it up free of charge and gave my wife and kids some drinks and snacks to continue our journey and also 5 litres of oil free of charge just incase

[superstartaxi]

lee_fr200 said:

Must admit my carpet pops out on the drivers side, I just pop it back in,

Swirls are created by incorrect wash procedures not by any fault with paint so surely dealer will say swirls just need a machine polish

I don't use my usb socket tbh I use Bluetooth on my phone as CarPlay is crap tbh

I've had great aftercare from vw personally. On a long drive my oil light came on I called in the dealers and they topped it up free of charge and gave my wife and kids some drinks and snacks to continue our journey and also 5 litres of oil free of charge just incase

I think most of these issues boil down to a rubbish dealer and as others have said they shouldn't have taken that long to sort.

The dealership I bought my last 3 cars from have a brilliant after care service. In fact I've had better treatment from them than other people I work with have had from so called premium brands.

[rscott]

superstartaxi said:

lee_fr200 said:

Must admit my carpet pops out on the drivers side, I just pop it back in,

Swirls are created by incorrect wash procedures not by any fault with paint so surely dealer will say swirls just need a machine polish

I don't use my usb socket tbh I use Bluetooth on my phone as CarPlay is crap tbh

I've had great aftercare from vw personally. On a long drive my oil light came on I called in the dealers and they topped it up free of charge and gave my wife and kids some drinks and snacks to continue our journey and also 5 litres of oil free of charge just incase

I think most of these issues boil down to a rubbish dealer and as others have said they shouldn't have taken that long to sort.

The dealership I bought my last 3 cars from have a brilliant after care service. In fact I've had better treatment from them than other people I work with have had from so called premium brands.

Agreed. I think the OP said as much too. They've only escalated to replacement because the dealer has simply not bothered to address any of the issues (and has made some worse)

[snorkel sucker]

Leo-RS said:

It wont be helping your case that you're actually not rejecting the car, you're driving around in it, adding mileage, wear and tear to the tyres and brakes etc, it's not sitting there unused/ undriven at the supplying dealers forecourt is it?

As someone who has also suffered the misfortune of purchasing a car that was utter dross, I disagree with this.

Other than decide to pay for a hire car there are few other options than to continue using the car you've paid money for. The costs for the hire car may or may not be refunded and would in any case represent a large upfront cost which is not ideal.

In my experience, resolving these kinds of issues (where a vehicle rejection is involved) is an arduous, painstaking process which can take a long time to resolve.

My advice, having been through the process myself, is to stand firm, be reasonable and accommodating as far as is practical and make it abundantly clear what you want them to do to rectify the situation.

[edo]

OP. Any progress?

[BlackLabel]

Foliage said:

lots of photos to vw's twitter

not quite on the same scale but I did it recently with Phillips and got a free mp3 player

Edited by Foliage on Monday 1st August 12:05

+1

Social media is your friend. You can also name and shame on there (and link back to this thread if you want). Keep it civil/polite though but be persistent. Include as many Twitter handles as you can.

[rscott]

edo said:

OP. Any progress?

Think he said he was off on holiday this week