PCP - 4 months old, want rid.
Discussion
MuscleSaloon said:
Care to enlighten the readers of this thread as to what does and what does not constitute grounds for rejection of a new motor vehicle ?
Yes, a car not fit for purpose or a car that has spent most of its life in the garage awaiting repair. A car not fit for purpose would be Engine/Gearbox/Drivetrain issues that either stop the car being driven or issues that seriously hamper the driving experience Brakes/Suspension etc. A car that spends the majority of its time at the dealership and not on the owners driveway is a car not fit for purpose.A car with a pen mark on the seat, a carpet that has come away from its trim, a few ill fitting trim panels and a dodgy USB lead in no way fills this criteria.
Anyone agreeing that this car has grounds for rejection really need to look at themselves in the mirror and give themselves a shake. You're exactly what is wrong with society today, always thinking you're right, always looking for fault, never happy, always whining. Lighten up FFS, the customer really isn't always right.
With regards to a certain dealer not rectifying these issues, try another dealer, get in touch with head office or someone high enough within the company that will rectify these issues. Yes, I have read the thread and yes I am aware that he has already spoken with someone in a senior position. He was never told that these issues couldn't be fixed when he spoke to this person, he simply stated he wanted to reject the car and demand a new car. Wrong move, he could have had his car fixed properly by now but instead all he's done is cause himself stress, wasting his time, effort and money. Even if they do replace the car, he's clearly the type that will find fault in the new car too, there really is no pleasing some people.
Edited by Leo-RS on Wednesday 17th August 07:02
You missed the biggest fault - the rear seat won't stay latched in place, so isn't safe to actually carry passengers. I'd say that's a fairly fundamental flaw.
He's approached other dealers - they can't do the repairs because there's already a case open with the first dealer and VW want them to sort the faults.
He's approached other dealers - they can't do the repairs because there's already a case open with the first dealer and VW want them to sort the faults.
Leo-RS said:
Yes, a car not fit for purpose or a car that has spent most of its life in the garage awaiting repair. A car not fit for purpose would be Engine/Gearbox/Drivetrain issues that either stop the car being driven or issues that seriously hamper the driving experience Brakes/Suspension etc. A car that spends the majority of its time at the dealership and not on the owners driveway is a car not fit for purpose.
A car with a pen mark on the seat, a carpet that has come away from its trim, a few ill fitting trim panels and a dodgy USB lead in no way fills this criteria.
Anyone agreeing that this car has grounds for rejection really need to look at themselves in the mirror and give themselves a shake. You're exactly what is wrong with society today, always thinking you're right, always looking for fault, never happy, always whining. Lighten up FFS, the customer really isn't always right.
With regards to a certain dealer not rectifying these issues, try another dealer, get in touch with head office or someone high enough within the company that will rectify these issues. Yes, I have read the thread and yes I am aware that he has already spoken with someone in a senior position. He was never told that these issues couldn't be fixed when he spoke to this person, he simply stated he wanted to reject the car and demand a new car. Wrong move, he could have had his car fixed properly by now but instead all he's done is cause himself stress, wasting his time, effort and money. Even if they do replace the car, he's clearly the type that will find fault in the new car too, there really is no pleasing some people.
Work for a dealer/manufacturer?A car with a pen mark on the seat, a carpet that has come away from its trim, a few ill fitting trim panels and a dodgy USB lead in no way fills this criteria.
Anyone agreeing that this car has grounds for rejection really need to look at themselves in the mirror and give themselves a shake. You're exactly what is wrong with society today, always thinking you're right, always looking for fault, never happy, always whining. Lighten up FFS, the customer really isn't always right.
With regards to a certain dealer not rectifying these issues, try another dealer, get in touch with head office or someone high enough within the company that will rectify these issues. Yes, I have read the thread and yes I am aware that he has already spoken with someone in a senior position. He was never told that these issues couldn't be fixed when he spoke to this person, he simply stated he wanted to reject the car and demand a new car. Wrong move, he could have had his car fixed properly by now but instead all he's done is cause himself stress, wasting his time, effort and money. Even if they do replace the car, he's clearly the type that will find fault in the new car too, there really is no pleasing some people.
Edited by Leo-RS on Wednesday 17th August 07:02
He's paying out money every month for a car that is not working. Yes they are all easily remedied, which brings on the questions as to why they have not been....
Going to garages repeatedly is a right pain, and while I'd agree that on the face of it, a rejection is a tad 'over the top', it does mean he will get their attention, and get his car fixed as a minimum, something that was not happening. In fact given the passenger seat was not secure I think I'd be pressing for a hire car - bearing in mind the implications of heavy stuff in the boot in a crash.
This would not be acceptable on any brand new car, let alone a £30k + one. For some people to be basically saying "accept the faults and move on" is ridiculous. My message to the OP is, ignore the trolls and keep fighting.
The bottom line is the dealer has had chances to rectify the issues but hasn't, so demanding a new car will at least get their attention.
The bottom line is the dealer has had chances to rectify the issues but hasn't, so demanding a new car will at least get their attention.
I am on holiday and taking a break from this whole car thing. It’s currently parked up until we go to pick it up on returning to the UK.
I have finally had contact from the VW Executive Office, they phoned on Monday to apologise for not getting in touch sooner. They said they hadn’t received my letter but would chase up a copy. They wanted to say Hi, introduce themselves and just ask what my ideal fix to this would all be. As VW Finance are currently investigating, they can’t do anything but they said they will pick this up, chase things on my behalf and make sure I am given regular updates. Once VWFS have finished, the executive team will pick up and arrange what needs to be done. The man I spoke to said was he was genuinely shocked and disappointed in my car and the dealership. He said my rejection letter had triggered a serious response and ‘a lot of people are well aware of what’s going on’ so at least there are people who want this fixed.
That’s all I’ve got for now. but thanks to everyone who was defending me earlier in the thread.
I would just like to say that if I could I would have parked the car up at the dealership and left it. But it's impossible. We need a car to use on a daily basis and we only have one car. We can't afford to take the risk of hiring a car and then not getting re-imbursed. Also, I asked for a payment holiday whilst everything is being dealt with (then I could go and hire a car instead) but they couldn't arrange that so as I'm paying for the car I decided to keep on driving it. We're just not using the rear seats right now.
I have finally had contact from the VW Executive Office, they phoned on Monday to apologise for not getting in touch sooner. They said they hadn’t received my letter but would chase up a copy. They wanted to say Hi, introduce themselves and just ask what my ideal fix to this would all be. As VW Finance are currently investigating, they can’t do anything but they said they will pick this up, chase things on my behalf and make sure I am given regular updates. Once VWFS have finished, the executive team will pick up and arrange what needs to be done. The man I spoke to said was he was genuinely shocked and disappointed in my car and the dealership. He said my rejection letter had triggered a serious response and ‘a lot of people are well aware of what’s going on’ so at least there are people who want this fixed.
That’s all I’ve got for now. but thanks to everyone who was defending me earlier in the thread.
I would just like to say that if I could I would have parked the car up at the dealership and left it. But it's impossible. We need a car to use on a daily basis and we only have one car. We can't afford to take the risk of hiring a car and then not getting re-imbursed. Also, I asked for a payment holiday whilst everything is being dealt with (then I could go and hire a car instead) but they couldn't arrange that so as I'm paying for the car I decided to keep on driving it. We're just not using the rear seats right now.
The rear seat is the only thing that's the problem here in my eyes. The paint, USB socket and especially carpet trim are a bit ridiculous (in terms of wanting to reject the car). Reading it cold there feels like a deeper reason why it's got to this stage...
Either way, I had a Cayman S on HP that blew it's engine after 400 miles. They offered to swap out the engine (and therefore leave me with a new car that had it's engine replaced - a serious issue in my eyes) and would not let me reject the car. A year later including lawyers letters and court action and still couldnt get it rectified. I ended up giving up. So I guess I'm trying to say don't waste your time going down that route.
Either way, I had a Cayman S on HP that blew it's engine after 400 miles. They offered to swap out the engine (and therefore leave me with a new car that had it's engine replaced - a serious issue in my eyes) and would not let me reject the car. A year later including lawyers letters and court action and still couldnt get it rectified. I ended up giving up. So I guess I'm trying to say don't waste your time going down that route.
TooMany2cvs said:
Edin430 said:
The rear seat is the only thing that's the problem here in my eyes.
...and is being addressed, but there's a parts delay.The other faulty items - loose trim, damaged seat and non-functional USB ports should be pretty straightforward for the dealer to sort. The problem seems to be that they won't even try until they get the rear seat in. That seems pretty unreasonable to me.
Leo-RS said:
Anyone agreeing that this car has grounds for rejection really need to look at themselves in the mirror and give themselves a shake. You're exactly what is wrong with society today, always thinking you're right, always looking for fault, never happy, always whining. Lighten up FFS, the customer really isn't always right.
Sorry, have to completely disagree with you there. From what I have read above the fault are completely unacceptable for a NEW car. I would have already contacted a solicitor to demanded a new car or refund. Still at least this thread has put me off buying a Seat Diesel FR as a runaround given this is the level of service I might receive if it's faulty.Edited by fido on Wednesday 17th August 15:00
KTF said:
fido said:
Still at least this thread has put me off buying a Seat Diesel FR as a runaround given this is the level of service I might receive if it's faulty.
Were you going to buy it from the VW dealer that the OP used as they seem to be at fault here rather than VW UK?Back from holiday yesterday, phoned up today.
VW don't think the faults warrant a rejection. VW agree there's been poor customer service and have offered £1000 good will gesture.
I should get a letter tomorrow detailing the WHY behind this decision. The VWFS guy said something that interested me - the dealership said I signed for car on collection to state I was happy with the repairs they had done. I never did such thing - I refused to sign the paperwork as I didn't want to be mistaken for it being accepted. I phoned the executive guy and he's going to investigate this.
I'll post the letter up when I receive it.
I'm quite tempted to take the £1k, give the car back to the dealership and let them fix the trim issues, investigate all the silly electrical things like the USB and the window or whatever. But I want the paint fixed also. I got a quote to do this elsewhere and it was roughly £2.5k. So even if I took the good will gesture and paid for the paintwork to be fixed 3rd party - I'd still have to put in £1.5k which I don't want to do.
Not really too sure what to do now but the good will gesture is on offer for 2 weeks.
I'd also just like to state that I never started this process to get some free money, so although it's a nice gesture it doesn't really get me what I want which is a fixed car.
VW don't think the faults warrant a rejection. VW agree there's been poor customer service and have offered £1000 good will gesture.
I should get a letter tomorrow detailing the WHY behind this decision. The VWFS guy said something that interested me - the dealership said I signed for car on collection to state I was happy with the repairs they had done. I never did such thing - I refused to sign the paperwork as I didn't want to be mistaken for it being accepted. I phoned the executive guy and he's going to investigate this.
I'll post the letter up when I receive it.
I'm quite tempted to take the £1k, give the car back to the dealership and let them fix the trim issues, investigate all the silly electrical things like the USB and the window or whatever. But I want the paint fixed also. I got a quote to do this elsewhere and it was roughly £2.5k. So even if I took the good will gesture and paid for the paintwork to be fixed 3rd party - I'd still have to put in £1.5k which I don't want to do.
Not really too sure what to do now but the good will gesture is on offer for 2 weeks.
I'd also just like to state that I never started this process to get some free money, so although it's a nice gesture it doesn't really get me what I want which is a fixed car.
KTF said:
I would be very surprised if it is going to cost £2.5k to get the paint fixed. The SMART repair can (and should) be redone by the dealer and the swirls can be buffed out by someone who knows what they are doing.
I thought the same but I took it to 3 different people and they all agreed. It's awkward as the smart repair is on the biggest panel of the car that wraps from A pillar to roofline right at the back, they'd also have to blend into the door or something. Not sure how it works but 3 independents all said it was the same job with different ways of doing it. Obviously £2,5k is worst case but that does include sanding back the smart repair and repainting the panel which is apparently the best and only way to repair what the dealer has done.
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