PCP - 4 months old, want rid.
Discussion
Jim AK said:
Im guessing that if you don't accept the money offered or manage to negotiate it further that it would weaken any chances you have with Small claims or whatever you do these days.
Not said as criticism/stop whining that's your compo now do one style either.
I think so too. The good will gesture is offered to settle the claim in full. So it's take the money or go to the financial ombudsman. Not said as criticism/stop whining that's your compo now do one style either.
Not really sure what to do, the VWFS guy didn't really state what was next repair wise either. I guess the letter might offer up some more clues.
Like I said earlier, not too bothered about the money, nice gesture, might go towards a set of wheels or a plane ticket somewhere if the dealer does manage to fix the paint to my satisfaction but not exactly what I wanted out of this whole situation.
ashleyman said:
I think so too. The good will gesture is offered to settle the claim in full. So it's take the money or go to the financial ombudsman.
Not really sure what to do, the VWFS guy didn't really state what was next repair wise either. I guess the letter might offer up some more clues.
Like I said earlier, not too bothered about the money, nice gesture, might go towards a set of wheels or a plane ticket somewhere if the dealer does manage to fix the paint to my satisfaction but not exactly what I wanted out of this whole situation.
I don't see how you could agree a goodwill gesture to settle the claim in full until they've completed the repairs to an acceptable level and in a reasonable timeframe.Not really sure what to do, the VWFS guy didn't really state what was next repair wise either. I guess the letter might offer up some more clues.
Like I said earlier, not too bothered about the money, nice gesture, might go towards a set of wheels or a plane ticket somewhere if the dealer does manage to fix the paint to my satisfaction but not exactly what I wanted out of this whole situation.
Otherwise you could accept the offer, then be waiting another 6 months for the parts..
ashleyman said:
I think so too. The good will gesture is offered to settle the claim in full.
This. In the same vain, but a different context, a kitchen company (who shall remain nameless) managed to fit a new kitchen in my house so badly that the kitchen was condemned by the company's inspector when I complained and he visited. The wiring was so dangerous there would have been a fire if I'd have used the oven and hob together.I threatened legal action and going to watchdog etc. I was so angry it got escalated to the very top of their chain. Without quibble they ripped out and refitted/rewired a brand new replacement kitchen at their expense, they installed a fully under-floor heated ceramic tiled floor at their expense. So they put right all the mistakes, and then threw the new heated floor in as a sweetener.
They then sent me an offer of £1500 cash, which was in essence a "we'll pay you this if you don't take it further" settlement. The kitchen to start with (excluding the floor) was £14k.
So I think an offer of £1000 for those little things is very generous, especially if they are going to put right everything at their expense.
Trust me, it's easy to get caught up in it. We were 6 months without a fully usable kitchen, and the stress it caused my other half (we had a 9mth old baby at the time) was unbearable. Take the offer and move on is my advice.
rscott said:
ashleyman said:
I think so too. The good will gesture is offered to settle the claim in full. So it's take the money or go to the financial ombudsman.
Not really sure what to do, the VWFS guy didn't really state what was next repair wise either. I guess the letter might offer up some more clues.
Like I said earlier, not too bothered about the money, nice gesture, might go towards a set of wheels or a plane ticket somewhere if the dealer does manage to fix the paint to my satisfaction but not exactly what I wanted out of this whole situation.
I don't see how you could agree a goodwill gesture to settle the claim in full until they've completed the repairs to an acceptable level and in a reasonable timeframe.Not really sure what to do, the VWFS guy didn't really state what was next repair wise either. I guess the letter might offer up some more clues.
Like I said earlier, not too bothered about the money, nice gesture, might go towards a set of wheels or a plane ticket somewhere if the dealer does manage to fix the paint to my satisfaction but not exactly what I wanted out of this whole situation.
Otherwise you could accept the offer, then be waiting another 6 months for the parts..
kmpowell said:
ashleyman said:
I think so too. The good will gesture is offered to settle the claim in full.
This. In the same vain, but a different context, a kitchen company (who shall remain nameless) managed to fit a new kitchen in my house so badly that the kitchen was condemned by the company's inspector when I complained and he visited. The wiring was so dangerous there would have been a fire if I'd have used the oven and hob together.I threatened legal action and going to watchdog etc. I was so angry it got escalated to the very top of their chain. Without quibble they refitted/rewired a replacement kitchen at their expense, they installed a fully under-floor heated ceramic tiled floor at their expense. So they put right all the mistakes, and then threw the new heated floor in as a sweetener.
They then sent me an offer of £1500 cash, which was in essence a "we'll pay you this if you don't take it further" settlement. The kitchen to start with (excluding the floor) was £14k.
So I think an offer of £1000 for those little things is very generous, especially if they are going to put right everything at their expense.
Trust me, it's easy to get caught up in it. We were 6 months without a fully usable kitchen, and the stress it caused my other half (we had a 9mth old baby at the time) was unbearable. Take the offer and move on is my advice.
The money really doesn't do anything for me. I want my car fixed and fixed properly. I am glad to hear of your experiences though, sounds like a good company even throughout all the stress.
Edited by ashleyman on Thursday 25th August 13:07
ashleyman said:
I totally agree it's quite generous. I didn't start this out looking for free money, I just wanted my car fixed. I'm hoping the good will gesture is on top of the repairs although currently they haven't told me how or when the car will get fixed only that I'll get a final letter hopefully tomorrow or Saturday to let me know of their position.
The money really doesn't do anything for me. I want my car fixed and fixed properly. I am glad to hear of your experiences though, sounds like a good company even throughout all the stress.
If it were me, I would take the money, providing they fix all of the issues. The money really doesn't do anything for me. I want my car fixed and fixed properly. I am glad to hear of your experiences though, sounds like a good company even throughout all the stress.
£1000 is a nice holiday.
Personally, unless you're going to become OCD levels of paint condition most people won't care about the swirls, as long as they're not deep. My cars black, and covered in them, yes it bugs me a little, but when clean, and waxed it looks great, and to be honest, although I can do it myself, I can't be assed. I snow foam it, wash it and look after the paintwork best I can. Anything else is not worthwhile for a daily which will get covered in marks anyway. If it were some garage queen then I would look at it differently, but for a daily, swirls aren't too bad. Marring I would get sorted though, as that bugs the hell out of me.
Hard places, being stuck & rocks spring to mind here.
Settle in full bit troubles me too, as said above, it isn't. Am also aware that declining an offer for an employment issue does weaken you at a tribunal.
Be wary of fixing bodywork elsewhere if out of your own pocket too.
Slightly different scenario for me at present but maybe worthy of note to you.
I returned a 4 year old lease car from our company a couple of weeks ago & the inspection highlighted 'An area of poor repair or paint quality'
I know this vehicle has had no paintwork during our tenure & felt the inspector was either trying to justify his existence or is just an A
e. The 'damage' is poor finish from the factory & bearing in mind the manufacturers reputation for paintwork in these threads I'm sure I'm right in my thoughts. Unfortunately these cars are delivered to or collected by the driver & I know that they don't know what to look for, don't care & just want to get out in the car & will just sign for a car, 2 keys & a book pack!
I raised the issue with the inspector, who told me he has to list everything & not to worry & I also took it up with our account manager at the lease company who said that as it was noted it would be checked further
The final return invoice had not come to me before I went on holiday so il see what's said when I'm back in the office.
Settle in full bit troubles me too, as said above, it isn't. Am also aware that declining an offer for an employment issue does weaken you at a tribunal.
Be wary of fixing bodywork elsewhere if out of your own pocket too.
Slightly different scenario for me at present but maybe worthy of note to you.
I returned a 4 year old lease car from our company a couple of weeks ago & the inspection highlighted 'An area of poor repair or paint quality'
I know this vehicle has had no paintwork during our tenure & felt the inspector was either trying to justify his existence or is just an A
e. The 'damage' is poor finish from the factory & bearing in mind the manufacturers reputation for paintwork in these threads I'm sure I'm right in my thoughts. Unfortunately these cars are delivered to or collected by the driver & I know that they don't know what to look for, don't care & just want to get out in the car & will just sign for a car, 2 keys & a book pack!I raised the issue with the inspector, who told me he has to list everything & not to worry & I also took it up with our account manager at the lease company who said that as it was noted it would be checked further
The final return invoice had not come to me before I went on holiday so il see what's said when I'm back in the office.
I think if they redo the stty paint to a better standard and sort all the other niggles, then you have 1000 an can put some of that towards a pro detailer to get the car looking tip top if it still isnt quite perfect after.
If you are in the South East let me know, I can recommend someone who is excellent.
Good progress!
tty paint to a better standard and sort all the other niggles, then you have 1000 an can put some of that towards a pro detailer to get the car looking tip top if it still isnt quite perfect after.If you are in the South East let me know, I can recommend someone who is excellent.
Good progress!
ashleyman said:
I received the letter from VWFS today with their official position and decision. It's a fantastic read. 
Seems unclear in several areas. It appears they are content for you to take the £1000 offered for poor service and inconvenience while you refer the case to the Financial Ombudsman Service regarding rejection. MuscleSaloon said:
ashleyman said:
I received the letter from VWFS today with their official position and decision. It's a fantastic read.
Seems unclear in several areas. It appears they are content for you to take the £1000 offered for poor service and inconvenience while you refer the case to the Financial Ombudsman Service regarding rejection. Their reply seems 100% correct and right to me, they have answered all of your concerns and IMO they have got it completely Nailed on.
If I were you I'd take the £1000, get the small issues rectified (as per their letter) and move on!!
Edited by Butter Face on Friday 26th August 21:25
Butter Face said:
No. They're saying they find no case for rejection, they have offered £1000 to settle with them. If you don't want to take it you can refer the case to the ombudsman.
The man at VWFS states that he is unable to uphold the case for rejection. That does not mean the FOS would not uphold the case for rejection. Nowhere can I see that the £1000 offered is any kind of settlement. It is offered for the poor service and inconvenience already encountered and nothing else. Take the offer and crack on with the FOS. MuscleSaloon said:
The man at VWFS states that he is unable to uphold the case for rejection. That does not mean the FOS would not uphold the case for rejection. Nowhere can I see that the £1000 offered is any kind of settlement. It is offered for the poor service and inconvenience already encountered and nothing else. Take the offer and crack on with the FOS.
That's my reading too. I'm no legal expert but I've read a lot of requirements documents.MuscleSaloon said:
Butter Face said:
No. They're saying they find no case for rejection, they have offered £1000 to settle with them. If you don't want to take it you can refer the case to the ombudsman.
The man at VWFS states that he is unable to uphold the case for rejection. That does not mean the FOS would not uphold the case for rejection. Nowhere can I see that the £1000 offered is any kind of settlement. It is offered for the poor service and inconvenience already encountered and nothing else. Take the offer and crack on with the FOS. I dare say though that taking their 1k then going to the ombudsman wouldn't help the case in the OP's favour, it's like having your cake and eating it. VWFS Have been very thorough in that letter and addressed all of the points raised and have presented a pretty strong case IMO.
I'd take he money, run the car until you can give it back, then, you know, give it back
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