PCP - 4 months old, want rid.

[edo]

ashleyman said:

279 said:

Sorry if I’m being a bit slow here, but which fault were you hoping to be grounds to reject the car on?

The small blemishes in the bodywork of a mass produced car (that the dealer are making an effort to rectify, perhaps just not to your standards*), a part being on back order or your USB port not working (that you haven't given the dealer a chance to look at)?

As much as I can understand the disappointment of a new car not being utterly perfect, none of the issues you have describe are catastrophic and sound like almost all are easily fixed.

A 4 month parts delay is unacceptable and requires a strong conversation/letter to get that chased up and the car into the workshop to sort out the faults unrelated to the seat back as soon as possible.

Are you able to replicate the ACC fault?

And the complain about 'pen marks on bloaters'. Both of them? From the day you collected it? Really?

*By all means if the door handle and bumper are hanging off and the paintwork looks like it was polished down with a emery paper feel free to post pictures.

Lots of this, all over the car.

As POORCARDEALER said, send a letter to VWFS formally rejecting the car, briefly listing the issues, the timelines and all the problems still present. Reference the conversations/case with VW customer services.

Give them a timeline to collect the car.

[epom]

Drive it in the front door of the dealership, lock the car and refuse to get out. Call the local radio station. Simple.

[ashleyman]

edo said:

As POORCARDEALER said, send a letter to VWFS formally rejecting the car, briefly listing the issues, the timelines and all the problems still present. Reference the conversations/case with VW customer services.

Give them a timeline to collect the car.

I appreciate this but what happens? I reject the car? Do I get my money back or is it hand back and walk away entirely loosing my deposit and what I've paid so far?

[Sheepshanks]

epom said:

Drive it in the front door of the dealership, lock the car and refuse to get out. Call the local radio station. Simple.

...the one that the dealer spends tens of thousands of pounds with on advertising? Good luck with that.

[Jonno02]

Tell them you want a like-for-like brand new car, if the issues cannot be fixed within a reasonable timescale. They're more likely to offer that than a full/partial refund.

[ashleyman]

Tuvra said:

Fair enough, as long as your 100% what actually happened, I know I was a bit shook up and thinking "WTF" when I did it.

I am still 100% sure that its the Auto Hold feature that has gone wrong and the pushing of the Cruise control button is a coincidence though

I was defiantly a bit WTF. Scared me enough to not use it for the rest of the journey.

I didn't turn it off, and it wasn't off as it didn't happen the second time, I didn't accelerate. The car just did it by itself. Perhaps the auto-hold had decided to give up but either way it shouldn't have happened regardless of the fault and is just another thing added to my list of car issues

[edo]

ashleyman said:

edo said:

As POORCARDEALER said, send a letter to VWFS formally rejecting the car, briefly listing the issues, the timelines and all the problems still present. Reference the conversations/case with VW customer services.

Give them a timeline to collect the car.

I appreciate this but what happens? I reject the car? Do I get my money back or is it hand back and walk away entirely loosing my deposit and what I've paid so far?

Replacement.

[Jader1973]

tenfour said:

The faults you mention sound to me like the car is an accident repair. It might be worth your piece of mind and your leverage to have the car independently inspected for crash damage by a recognised body like RAC etc. I'd think it extremely rare for a car to come off the production line with obvious paint defects/misaligned/loose trim etc, especially a premium product.

I suspect accident damage too. Possibly damaged in transit from the factory to the dealer, or damaged by the dealer themselves.

Check the build date on the car and compare it to when you got it. Also did it take longer than you were told it would to be delivered?

[Sheepshanks]

Jonno02 said:

Tell them you want a like-for-like brand new car, if the issues cannot be fixed within a reasonable timescale. They're more likely to offer that than a full/partial refund.

So the dealer says "no"? What then?

I've never done this, but I have a Merc and it's becoming quite common on the Mercedes forum. Key thing seems to be to get the supplying dealer principal / general manager on side. They can mange the return of the car and its replacement.

As the OP bought the car remotely, that's going to be tough. I tried DtD for the Tiguan we bought back end of last year but when they wouldn't tell me the supplying dealer I went through CarWow instead. Both local dealers quoted.


ETA: As for the electronics not working, old Tiguan doesn't have ACC but there's a current thread on the Tiguan forum I use about autohold and handbrake not working and cars rolling.

Edited by Sheepshanks on Monday 1st August 11:26

[SturdyHSV]

ashleyman said:

Tuvra said:

Fair enough, as long as your 100% what actually happened, I know I was a bit shook up and thinking "WTF" when I did it.

I am still 100% sure that its the Auto Hold feature that has gone wrong and the pushing of the Cruise control button is a coincidence though

I was defiantly a bit WTF. Scared me enough to not use it for the rest of the journey.

I didn't turn it off, and it wasn't off as it didn't happen the second time, I didn't accelerate. The car just did it by itself. Perhaps the auto-hold had decided to give up but either way it shouldn't have happened regardless of the fault and is just another thing added to my list of car issues

Clearly Tuvra has more experience with the car than I do (i.e. none ) so apologies for assuming you'd hit resume or what have you.

If the car really just did it by itself, it will be a piece of code that is in there, and is thus repeatable. Go back out in the car, repeat exactly what you're 100% sure you did, and once you know the sequence of things it takes to make it happen, you have proof of the issue.

If you can't repeat it when you're 100% sure of what you did and that you didn't make any sort of mistake or accidentally switch something off, then it starts to seem more and more likely that you perhaps did accidentally switch something off without realising. This is no reflection on you as a man, you don't need to hand in your PH card, you're just a human and perfectly capable of accidentally nudging a button or missing a warning message and it happens. In fact, it happens a lot more often than a car deciding to do something of its own accord.

[Tuvra]

Sheepshanks said:

...the one that the dealer spends tens of thousands of pounds with on advertising? Good luck with that.

I had a business acquaintance who had a lemon of a Ford Ranger. Ford kept dodging the issues and he was back and forth the dealer.

He had a billboard knocked up listing all the faults on the vehicle, mounted it in the back and then also had it sign written stating where he bought it, how much he paid, how he wished he bought a Hilux, where the nearest Toyota dealer is etc.

He used to park it on the grass outside the dealership. Think it took him 10 days to get a replacement, they upgraded him FOC too

[ashleyman]

Jader1973 said:

I suspect accident damage too. Possibly damaged in transit from the factory to the dealer, or damaged by the dealer themselves.

Check the build date on the car. Also did it take longer than you were told it would to be delivered?

Build Week - 22/02/2016

The tracker updates I had via email were as follows:
23/02/2016 - Left the Factory
26/02/2016 - On it's way to retailer
15/03/2016 - 10 days left
16/03/2016 - In the UK
23/03/2016 - To retailer
26/03/2016 - Collected

Collected for initial repairs on 31/05/2016
Returned faulty on 08/06/2016 - parts ordered (seat cover and fold mechanism). I went and got the car myself as there was no communication from them.

Exhaust fitted by local retailer on 20/06/2016

I chased up about parts on 04/07/2016 - was told seat covers arrived but other part did not.

and thats everything so far. They won't arrange collection of the car for the remaining faults to be fixed until the final parts arrive.

[edo]

Well a week to the dealer isnt a huge amount of time, but it is certainly enough to have spent a couple of days in a bodyshop....

Get a paint depth gauge, that will give you an idea of whether any metal panels aren't original factory paint..

[Jonno02]

Sheepshanks said:

So the dealer says "no"? What then?

As the OP bought the car remotely, that's going to be tough. I tried DtD for the Tiguan we bought back end of last year but when they wouldn't tell me the supplying dealer I went through CarWow instead. Both local dealers quoted.

Edited by Sheepshanks on Monday 1st August 11:26

You don't go through the dealer, you go through VWUK. You're technically making a complaint about the dealer, so you don't want to write to them. There's so many problems with this car, I'd also be leaning towards has it been badly damaged in transit or at the dealers?

I've been trying to find out the VW dealer DTD use, but the OP doesn't seem keen to share the info. Guess I may be Carwow too, even though it's £2,000 more

[ashleyman]

Sheepshanks said:

So the dealer says "no"? What then?

I've never done this, but I have a Merc and it's becoming quite common on the Mercedes forum. Key thing seems to be to get the supplying dealer principal / general manager on side. They can mange the return of the car and its replacement.

As the OP bought the car remotely, that's going to be tough. I tried DtD for the Tiguan we bought back end of last year but when they wouldn't tell me the supplying dealer I went through CarWow instead. Both local dealers quoted.


ETA: As for the electronics not working, old Tiguan doesn't have ACC but there's a current thread on the Tiguan forum I use about autohold and handbrake not working and cars rolling.

Edited by Sheepshanks on Monday 1st August 11:26

I did get someone else higher up involved and he basically said feel free to take us to court. VW UK know that too. My case with VW UK is closed though as they said that their policy is to let the retailer have one go at rectifying issues before they get involved. So I need to give them one chance to fix this before they'll touch it.

But I'm now at a point where there are so many issues that it's just becoming a pain and interfering with many other important tasks. Taking time out to return the car or letting them collect, having to document and photograph all the faults, being without MY car whilst they fix it. Non-communication and long wait times etc..

[ashleyman]

edo said:

Well a week to the dealer isnt a huge amount of time, but it is certainly enough to have spent a couple of days in a bodyshop....

Get a paint depth gauge, that will give you an idea of whether any metal panels aren't original factory paint..

KDS Keltic did this and said it all looks fine. I took it to them to get a quote on fixing the panels they'd damaged. The thin parts where were they had polished. And the extra heavy area was the repairs they did to the scratches.

[ashleyman]

Jonno02 said:

You don't go through the dealer, you go through VWUK. You're technically making a complaint about the dealer, so you don't want to write to them. There's so many problems with this car, I'd also be leaning towards has it been badly damaged in transit or at the dealers?

I've been trying to find out the VW dealer DTD use, but the OP doesn't seem keen to share the info. Guess I may be Carwow too, even though it's £2,000 more

Just sent you a PM with the dealer name and location. Was happy to share but was busy replying to the public questions first.

[Sheepshanks]

Jonno02 said:

You don't go through the dealer, you go through VWUK. You're technically making a complaint about the dealer, so you don't want to write to them.

VW UK will string the OP along and make all the right noises but do absolutely nothing. They exist entirely to fob people off. OP might have a chance with VW FS as technically it's their car.

Jonno02 said:

I've been trying to find out the VW dealer DTD use, but the OP doesn't seem keen to share the info. Guess I may be Carwow too, even though it's £2,000 more

Play the CarWow dealers off against each other using the DtD price. A dealer in South Wales (I'm in the NW) got within a couple of hundred pounds on CarWow and then my next to nearest dealer matched them. And still included mats, flaps, tank of fuel etc without whingeing so the price can't have been that tight.

[Foliage]

lots of photos to vw's twitter

not quite on the same scale but I did it recently with Phillips and got a free mp3 player

Edited by Foliage on Monday 1st August 12:05

[nickfrog]

279 said:

The small blemishes in the bodywork of a mass produced car (that the dealer are making an effort to rectify, perhaps just not to your standards*)

An effort to rectify ? They've buffer trailed 4 panels !!!!!!!!!!