Car Arrived - Wrong Colour

Car Arrived - Wrong Colour

Author
Discussion

Thankyou4calling

10,596 posts

172 months

Friday 19th August 2016
quotequote all
Prizam said:
Already answered, it was Gray.

Reject, reject, reject... and then burn it.
The OP hasn't said that. I'm asking him what his physical order form says. Not what he agreed in conversation with the dealer.

R36vw

451 posts

145 months

Friday 19th August 2016
quotequote all
If you've bought it and brown is not "your thing" reject it and insist on an interim vehicle. If leased then you may well not be too fussed and can put up with polish the turd jokes. Difficult colour to sell on imo especially privately without taking a bigger hit than in grey.
As for how common it happens. Well I've a colleague who went to pick up a nice qashqai in black with all the chrome detail. Turned up on March 1st walked out to car with no mention to a blue and chrome quashqai.(looked awful apparently). He was stunned, told it was what he ordered until he showed his invoice. He walked out with nothing initially resolved. Took them weeks but they reordered in black and sold it to him at price that eventually put the smile back.

AyBee

10,522 posts

201 months

Friday 19th August 2016
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Surely a wind up - a dealer has admitted that the colour they have provided is not the colour you ordered but that they can only offer you £200 tops to take the colour you didn't order (when they know full well that you're not obliged to accept something you didn't order)...

Pics of the car?

Tomgc61

Original Poster:

57 posts

132 months

Friday 19th August 2016
quotequote all
In answer - yes the order says Tornado Grey. The car does not look bad in Brown and the dealer was at pains to point out to me that it was in their opinion the best colour for the Allroad as it set off the arches and the chrome/silver details very nicely. Audi use it in all their publicity shots. Interestingly when they launched the Discovery 4 they used the gold in their publicity shots but you rarely see them on the road and the don't look that good in an ordinary environment. The shots were all taken at exotic sunny locations.

Anyway I am not looking for blood here but I would like to see some meaningful gesture of compensation above what they might hand out to visitors to the Audi tent at the County Show!

Soov535

35,829 posts

270 months

Friday 19th August 2016
quotequote all
Tomgc61 said:
........... the dealer was at pains to point out to me that it was in their opinion the best colour for the Allroad as it set off the arches and the chrome/silver details very nicely.
roflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflroflrofl

What a stroker.


When you try to trade it in they'll clearly still think that. Said NO ONE EVER.

Tell them to GET FcensoredD.




Mandalore

4,165 posts

112 months

Friday 19th August 2016
quotequote all
Prizam said:
Thankyou4calling said:
What does your actual order form say ref the colour OP?
Already answered, it was Gray.

Reject, reject, reject... and then burn it.
This is going to be key to your chances of a replacements.

If you asked for Grey, he wrote down Grey as the final build colour and the paper and email confirmation said Grey, but somebody else later changed it to brown - then you should be Ok.

But if he wrote down Brown as the final colour and it says Brown on the confirmation and every other bit of paperwork - then that might be more difficult.



zedx19

2,704 posts

139 months

Friday 19th August 2016
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This has to be a wind up surely? Umbrella as compo?

Pintofbest

804 posts

109 months

Friday 19th August 2016
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I nearly had this issue a while ago - for Audi Daytona Grey is Grey, Dakota Grey is brown. Wouldn't be surprised that if that is the mix up.

edo

16,699 posts

264 months

Friday 19th August 2016
quotequote all
Tomgc61 said:
In answer - yes the order says Tornado Grey. The car does not look bad in Brown and the dealer was at pains to point out to me that it was in their opinion the best colour for the Allroad as it set off the arches and the chrome/silver details very nicely. Audi use it in all their publicity shots. Interestingly when they launched the Discovery 4 they used the gold in their publicity shots but you rarely see them on the road and the don't look that good in an ordinary environment. The shots were all taken at exotic sunny locations.

Anyway I am not looking for blood here but I would like to see some meaningful gesture of compensation above what they might hand out to visitors to the Audi tent at the County Show!
Mate, they are taking the piss. It makes not a jot of difference what they think of the colour, they are trying it on. Tell them you want one in the colour you ordered; You're spending a lot of money on a car, why forever be looking at it thinking "I wish it was the colour I ordered".

Tell them it isnt about the money and to please re-order. Out of interest, what is the name of the brown, is it, Java?



Deerfoot

4,897 posts

183 months

Friday 19th August 2016
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Tomgc61 said:
... the dealer was at pains to point out to me that it was in their opinion the best colour for the Allroad
I bet they did!

Zod

35,295 posts

257 months

Friday 19th August 2016
quotequote all
silentbrown said:
Gary29 said:
Or is this one of them lease deals?
That would probably change things. While you can reject it, you might find it difficult to get a similar deal now, as the cracking A6 Allroad deals around a couple of months ago have long gone...
If he rejects it, he gets the same deal. The contract was signed and stipulated a grey car. If it had been the wrong shade of grey, then it would be difficult to argue that it was wholly unsuitable, but it's brown. Just imagine what the dealer would say about a brown car come trade-in time.

xRIEx

8,180 posts

147 months

Friday 19th August 2016
quotequote all
Tomgc61 said:
I must admit I think it is a bit cheap! They have agreed that it was ordered in Tornado Grey. We had written off the Brown as being possibly a bit of a difficult col;our to live with and so while it looks nice its not my choice. I turned down the offer but they said they could do no better than £200

Not trying to be difficult but I think they are not really compensating properly for their admitted mistake.
They should be able to do better, the least they should be doing is a £3k (or whatever it costs) full respray.

Be as difficult as you like, it's not the car you ordered. It's not like they failed to include automatic headlights and wipers, or missed off the windscreen sunstrip, or the storage compartment under the armrest; the whole car is the wrong damn colour!

hornetrider

63,161 posts

204 months

Friday 19th August 2016
quotequote all
The dealer's attitude is remarkable. hehe

Clearly you should get what you wanted, and nothing else.

However, I personally think the brown looks excellent on these. Especially with pale cow and tree lick







Far nicer than ubbiquitous grey/white/black.

Al U

2,311 posts

130 months

Friday 19th August 2016
quotequote all
hornetrider said:
The dealer's attitude is remarkable. hehe

Clearly you should get what you wanted, and nothing else.

However, I personally think the brown looks excellent on these. Especially with pale cow and tree lick

Far nicer than ubbiquitous grey/white/black.
To these eyes, the exterior of the car in those pictures is one thing. Black.

popeyewhite

19,628 posts

119 months

Friday 19th August 2016
quotequote all
Al U said:
To these eyes, the exterior of the car in those pictures is one thing. Black.
It's brown. And surprisingly looks quite nice with the interior.

Thankyou4calling

10,596 posts

172 months

Friday 19th August 2016
quotequote all
xRIEx said:
They should be able to do better, the least they should be doing is a £3k (or whatever it costs) full respray.

Be as difficult as you like, it's not the car you ordered. It's not like they failed to include automatic headlights and wipers, or missed off the windscreen sunstrip, or the storage compartment under the armrest; the whole car is the wrong damn colour!
It's not going to be resprayed though.

If he rejects it then it'll be sold as a dealer dem.

xRIEx

8,180 posts

147 months

Friday 19th August 2016
quotequote all
Thankyou4calling said:
xRIEx said:
They should be able to do better, the least they should be doing is a £3k (or whatever it costs) full respray.

Be as difficult as you like, it's not the car you ordered. It's not like they failed to include automatic headlights and wipers, or missed off the windscreen sunstrip, or the storage compartment under the armrest; the whole car is the wrong damn colour!
It's not going to be resprayed though.

If he rejects it then it'll be sold as a dealer dem.
Yeah, I know.

anonymous-user

53 months

Friday 19th August 2016
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David87 said:
Years ago, back when the E46 3-Series was new, my dad ordered one of the very first Coupé models, a 328Ci as it was known back then. He'd ordered silver, but it turned up in Topaz Blue and without the Xenon headlamps he had specified. The car was otherwise as he'd ordered, but it turned out again to be some sort of dealer mix-up and he got a little money off IIRC. They gave him the opportunity to reject the car and wait for a new one, but due to it being a new model, he would have had to wait a while.

He took the car and enjoyed it, changing it for an M3 a couple of years later.thumbup
In all fairness, topaz blue is a lovely colour on the E46's, I don't think I would have minded biggrin

V8RX7

26,766 posts

262 months

Friday 19th August 2016
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I'd want at least £3k off to even consider it.

silentbrown

8,793 posts

115 months

Friday 19th August 2016
quotequote all
Zod said:
If he rejects it, he gets the same deal. The contract was signed and stipulated a grey car. If it had been the wrong shade of grey, then it would be difficult to argue that it was wholly unsuitable, but it's brown. Just imagine what the dealer would say about a brown car come trade-in time.
Not sure, but I thought with lease deals, there's no contract signed until shortly before collection of the vehicle?

OP: Is it a lease car?