Enterprise Car Rental - odd questions...
Discussion
I have hired a LOT of cars in my time. From the late 90s for about 10 years I probably had at least 10 or 15 per year.
More recently its perhaps 1 or 2 a year. Mainly Spain, France etc.
Last week I hired a car from Enterprise. Last time I used them (in the UK) was a couple of years ago.
Turned up, gave them my reservation number, DL, DVLA code etc. All going well.
Then the questions start.
Who do you work for?
Err why do you want to know that.
"well we are *giving you* a 20 grand car we need to know where to come and find you if you don't return it".
Er well that's a bit pointless given I am taking the car to the South and we are in the North...
Next question... what is your position at that company. Again why?
I gave some answers, they guy could tell I was getting a bit wound up.
Anyway - next they wanted to know do I own my own home. Again WTF does that have to do with anything?
I said I owned it. Then the dude starts asking when did I buy it or move in?
Really very very odd.
I wonder what they want all that data for and what they are doing with it now!
Anyone else had similar?
More recently its perhaps 1 or 2 a year. Mainly Spain, France etc.
Last week I hired a car from Enterprise. Last time I used them (in the UK) was a couple of years ago.
Turned up, gave them my reservation number, DL, DVLA code etc. All going well.
Then the questions start.
Who do you work for?
Err why do you want to know that.
"well we are *giving you* a 20 grand car we need to know where to come and find you if you don't return it".
Er well that's a bit pointless given I am taking the car to the South and we are in the North...
Next question... what is your position at that company. Again why?
I gave some answers, they guy could tell I was getting a bit wound up.
Anyway - next they wanted to know do I own my own home. Again WTF does that have to do with anything?
I said I owned it. Then the dude starts asking when did I buy it or move in?
Really very very odd.
I wonder what they want all that data for and what they are doing with it now!
Anyone else had similar?
Everyone I've hired from Enterprise, which is only 3 times admittedly, twice for vans and once for a car, Insignia, they should have paid me to drive the, any road up have had to take proof of who I am and where I live. In these days of paperless billing and utility accounts that makes it more awkward than the average hire company. Complete speculation but I reckon their pick up you service is to check you out, ie you live or work where you say you do.
Having said that both vans were in excellent nick, unlike the one rented from Europcar, where the gearbox noise drowned out any chance of conversation and the windscreen was falling out, held in with gaffer tape and masses of gobbo, total wreck.
Having said that both vans were in excellent nick, unlike the one rented from Europcar, where the gearbox noise drowned out any chance of conversation and the windscreen was falling out, held in with gaffer tape and masses of gobbo, total wreck.
red_slr said:
I reckon they are selling the data on myself.
Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
Generally they will only ask these type of questions if you look like a wrong un. Post up a picture of yourself and we will decide Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
I hired a car last year from Enterprise. I usually don't have any issues. I took my driving licence and my passport with me as ID. Like many, all of my billing is paperless, save the planet etc etc...
They wouldn't take my passport as proof of ID, despite the fact that if I wasn't a resident... they would. I imagined a passport was much better ID than a piece of paper from Sky etc!
The woman working there eventually got around it by getting me to show my address which was on my mobile banking app, didn't even realise it had that information. Very frustrating.
They wouldn't take my passport as proof of ID, despite the fact that if I wasn't a resident... they would. I imagined a passport was much better ID than a piece of paper from Sky etc!
The woman working there eventually got around it by getting me to show my address which was on my mobile banking app, didn't even realise it had that information. Very frustrating.
ex1 said:
red_slr said:
I reckon they are selling the data on myself.
Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
Generally they will only ask these type of questions if you look like a wrong un. Post up a picture of yourself and we will decide Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
He actually noticed on my file that I had changed address since I last had a car off them and he asked me about that too. I mean it was proper data collection, like they had been trained to try and mine as much as possible. If I had any other choice that day than take the car or leave it I would have left it they were being well OTT but I had to get from A to B and they were my only option at that point as I was committed to driving by that point.
red_slr said:
ex1 said:
red_slr said:
I reckon they are selling the data on myself.
Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
Generally they will only ask these type of questions if you look like a wrong un. Post up a picture of yourself and we will decide Perhaps home insurance? That kind of thing?
Re the employment - again no idea but perhaps a way to get more data to sell on?
They also asked for my employers address and contact details.
He actually noticed on my file that I had changed address since I last had a car off them and he asked me about that too. I mean it was proper data collection, like they had been trained to try and mine as much as possible. If I had any other choice that day than take the car or leave it I would have left it they were being well OTT but I had to get from A to B and they were my only option at that point as I was committed to driving by that point.
I have never used Enterprise, and now I probably will not. Just for the ballache that it sounds like to rent from them
Had a car from Europcar a few weeks ago. Went in with license, credit card and DVLA code. Drove away 5-10 minutes later including checking the car over and signing forms.
Had a car from Europcar a few weeks ago. Went in with license, credit card and DVLA code. Drove away 5-10 minutes later including checking the car over and signing forms.
They are asking where you work, and what position, to see if they can find a way into your company in terms of corporate rentals. The staff have a bonus scheme where one of the criteria is to 'find' a couple of new prospects a month for their corporate rental team to target. If you worked at BT for example and were head of transport then that might be a way in. I did a rather hateful 9 months as an intern many, many moons ago...
As for asking all the other questions about your house I am not sure! That does sound odd. Perhaps its the staff members rather odd way of sizing you up financially to see if you are likely to be in a position to upgrade?
As for asking all the other questions about your house I am not sure! That does sound odd. Perhaps its the staff members rather odd way of sizing you up financially to see if you are likely to be in a position to upgrade?
Only used them once and won't use them again, nothing wrong with the car and no attempt to claim damage or anything too dodgy but just a feeling of too much half information.
I wanted to know how much the insurance excess cover would be, they said they can only tell me on the day when I turn up. I got some online before I got there instead and they were really arsey about it, telling me they could have matched the price. Then match it over the phone before I turn up! They didn't have the car I booked so offered an upgrade which they were initially going to charge for until I said that wasn't happening and they agreed to do it for free "this once".
They just seem to try things on and hope people fall for it, left a bad taste and now I avoid them.
I wanted to know how much the insurance excess cover would be, they said they can only tell me on the day when I turn up. I got some online before I got there instead and they were really arsey about it, telling me they could have matched the price. Then match it over the phone before I turn up! They didn't have the car I booked so offered an upgrade which they were initially going to charge for until I said that wasn't happening and they agreed to do it for free "this once".
They just seem to try things on and hope people fall for it, left a bad taste and now I avoid them.
bomb said:
I went into hospital for major surgery.
They asked me a number of questions, including 'Do you have double glazing in your home?'.
I didn't think the operation included the fitting of a new bay window !
This really, really annoys me.They asked me a number of questions, including 'Do you have double glazing in your home?'.
I didn't think the operation included the fitting of a new bay window !
I broke my finger at work, went to A&E and had the swelling reduced by drilling a hole in the finger nail.
After about a week the phonecalls started regarding the 'accident' I had at work.
Cheeky f
kers don't tell you they are going to sell the information on.I had this with enterprise a couple of weeks ago, which I reserved online and upon collecting, I was asked my employers details etc. Also asked me for a second contact number, I said I only have my mobile no land-line but insisted on a second contact number be it a family member or friends number.
It really annoyed me and their response was they are lending me A £30k car (was only £20k Mazda 3) with only a £200 deposit and another member of staff said if it had a recall..I hired the car for 2 days.
Also, tried to charge me for Sat nav even though it as built in.
It really annoyed me and their response was they are lending me A £30k car (was only £20k Mazda 3) with only a £200 deposit and another member of staff said if it had a recall..I hired the car for 2 days.
Also, tried to charge me for Sat nav even though it as built in.
My local enterprise were great- even though I was arsey and insisted on having car without the service warning up.
They even swapped it for the same car as mine as i mentioned I had one.
When I got there it said it needed servicing.
Back on to google to see how to reset the counter again.
But they were very friendly...
They even swapped it for the same car as mine as i mentioned I had one.
When I got there it said it needed servicing.
Back on to google to see how to reset the counter again.
But they were very friendly...
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