Insurance & total loss question?

[angrymoby]

Update:

Before i had to chance to reply, they emailed me as to why the valuation is so low

A. They've got the spec wrong (they're quoting a petrol, manual Linear sport)- i don't know how they've managed that, as i've done the same on the Glass' guide & got it right
B. They list it's above average miles, they think average for a 12 year old car is 93K? ...i always thought it was 12K p.a??
C. They've got it listed with a CAT C marker on it for a claim in 2014 ...it was involved in an 'incident' in 2014 (i told my previous insurer & supplied pics) but i never claimed, as a quick look on Ebay for parts (Bonnet- luckily one the same colour & headlamp) meant i could replace more cheaply than my excess.

No idea how they managed to TL it if i didn't claim, let alone CAT C it without an engineer looking at it- & that raises some serious questions about how they're dealing with cars that are a certain value/age.

Glass' guide price (correct spec & mileage) is coming up as £1300 private £1800 dealer ...a quick look on Autotrader (there aren't that many around- 8 in total!) list £1500 private £2000 dealer

I'm starting to really dislike insurance company's as i'm now chasing 2 of them

Edited by angrymoby on Tuesday 27th September 09:35

[TooMany2cvs]

angrymoby said:

Update:

Before i had to chance to reply, they emailed me as to why the valuation is so low

C. They've got it listed with a CAT C marker on it for a claim in 2014 ...

This is the really relevant one.

[kiethton]

so glasses is looking spot on now - £1500 private becomes £1300 after a little haggle, £2000 dealer becomes £1800 - about right to me!

[angrymoby]

TooMany2cvs said:

This is the really relevant one.

Yep ...& trying to ascertain as to when & why it was applied, i was always under the impression it's when a claim is settled or ownership is handed over

so, contacting my old insurer & asking why they've CAT C'd it when no claim was actually made & if it's an error- can it be removed

contacting the 3rd parties Insurance company & asking for a valuation with the correct details & mileage

& asking for another valuation with the CAT C removed, so i can claim that back from my old insurer (if the CAT C status can't be removed)

But it also means that my car will now definitely be a CAT C if i then settle (again de-valueing it further)

Absolute ball ache

Edited by angrymoby on Tuesday 27th September 10:00

[TooMany2cvs]

angrymoby said:

TooMany2cvs said:

This is the really relevant one.

Yep ...& trying to ascertain as to when & why it was applied

Well, you know that. It was applied when you were talking to your then-insurer about claiming in 2014. The question is whether that was an error or not.

Still, at least you now know that your current insurer are handling your claim properly. I take it you've apologised to them for the unwarranted abuse you've been slinging around?

[pork911]

OP in negotiating a fair valuation you will of course have told them right from the start about the ealier damage and repair and factored that into your own comparison of other similar cars and what their owners starting prices are?

[angrymoby]

TooMany2cvs said:

Well, you know that. It was applied when you were talking to your then-insurer about claiming in 2014. The question is whether that was an error or not.

Still, at least you now know that your current insurer are handling your claim properly. I take it you've apologised to them for the unwarranted abuse you've been slinging around?

My insurer?

If you can't be bothered to read properly ...don't bother posting.

[ZOLLAR]

angrymoby said:

Update:

Before i had to chance to reply, they emailed me as to why the valuation is so low

A. They've got the spec wrong (they're quoting a petrol, manual Linear sport)- i don't know how they've managed that, as i've done the same on the Glass' guide & got it right
B. They list it's above average miles, they think average for a 12 year old car is 93K? ...i always thought it was 12K p.a??
C. They've got it listed with a CAT C marker on it for a claim in 2014 ...it was involved in an 'incident' in 2014 (i told my previous insurer & supplied pics) but i never claimed, as a quick look on Ebay for parts (Bonnet- luckily one the same colour & headlamp) meant i could replace more cheaply than my excess.

No idea how they managed to TL it if i didn't claim, let alone CAT C it without an engineer looking at it- & that raises some serious questions about how they're dealing with cars that are a certain value/age.

Glass' guide price (correct spec & mileage) is coming up as £1300 private £1800 dealer ...a quick look on Autotrader (there aren't that many around- 8 in total!) list £1500 private £2000 dealer

I'm starting to really dislike insurance company's as i'm now chasing 2 of them

Edited by angrymoby on Tuesday 27th September 09:35

Ok a few points.

An insurer can place a CAT based on vehicle images without even seeing the car in person, happens hundreds of times a day, perfectly standard.
Even if you don't claim an Insurer can place a category on a damaged total loss vehicle.

Glasses defines the average mileage so your insurance company is basing "above average" on that, there's a tick box on the glasses portal to choose average mileage.

Also the glasses guide you're using isn't as good as the insurance one, this is from Glasses website

"My Insurer Has Given Me Different Values To Your Valuation

The values we make available on Glass.co.uk are for private individuals to understand how much they might expect to pay for a particular vehicle if they were purchasing it at a Dealership, or how much they might expect to get in part exchange for that vehicle. The values are adjusted for Age, Mileage, Options, and Condition; however, they are also adjusted to take account of a Trade In scenario, so factoring in some of the typical Dealer allowances in a Retail situation. Therefore, our Glass.co.uk valuations are not suitable for comparative purposes versus Insurance Valuations.

Please remember that a Glass’s Valuation is a guide only.Valuations obtained from Glass.co.uk are for use in buying and selling situations and are not INSURANCE settlement values, CASH values, or REPLACEMENT prices and should not be presented as such. This is clearly stated in various prominent places on the website. If you have an issue with the settlement figure provided by your insurer, unfortunately Glass’s cannot provide you with advice regarding this. Your insurer will have a sophisticated and well-documented process for handling these issues (usually found on their website), and that process is your recourse if you wish to take the matter further."

http://www.glass.co.uk/faq/#VALUATIONS

Please note the bits in Bold.

[angrymoby]

pork911 said:

OP in negotiating a fair valuation you will of course have told them right from the start about the ealier damage and repair and factored that into your own comparison of other similar cars and what their owners starting prices are?

Yes & i told them i had kerb'd my alloys once & had them refurb'd ...& dent master had removed some stone chips once

[TooMany2cvs]

angrymoby said:

TooMany2cvs said:

Well, you know that. It was applied when you were talking to your then-insurer about claiming in 2014. The question is whether that was an error or not.

Still, at least you now know that your current insurer are handling your claim properly. I take it you've apologised to them for the unwarranted abuse you've been slinging around?

My insurer?

If you can't be bothered to read properly ...don't bother posting.

Yep, your insurer. The one who you accused of trying to stiff you - when the reality is that your PREVIOUS insurer flagged the car as a write-off, and your current insurer have offered you the right value for a car that was previously written off.

Average mileages and fine spec detail are more-or-less irrelevant in comparison.

[angrymoby]

ZOLLAR said:

Ok a few points.

An insurer can place a CAT based on vehicle images without even seeing the car in person, happens hundreds of times a day, perfectly standard.
Even if you don't claim an Insurer can place a category on a damaged total loss vehicle.

Glasses defines the average mileage so your insurance company is basing "above average" on that, there's a tick box on the glasses portal to choose average mileage.

Also the glasses guide you're using isn't as good as the insurance one, this is from Glasses website

"My Insurer Has Given Me Different Values To Your Valuation

The values we make available on Glass.co.uk are for private individuals to understand how much they might expect to pay for a particular vehicle if they were purchasing it at a Dealership, or how much they might expect to get in part exchange for that vehicle. The values are adjusted for Age, Mileage, Options, and Condition; however, they are also adjusted to take account of a Trade In scenario, so factoring in some of the typical Dealer allowances in a Retail situation. Therefore, our Glass.co.uk valuations are not suitable for comparative purposes versus Insurance Valuations.

Please remember that a Glass’s Valuation is a guide only.Valuations obtained from Glass.co.uk are for use in buying and selling situations and are not INSURANCE settlement values, CASH values, or REPLACEMENT prices and should not be presented as such. This is clearly stated in various prominent places on the website. If you have an issue with the settlement figure provided by your insurer, unfortunately Glass’s cannot provide you with advice regarding this. Your insurer will have a sophisticated and well-documented process for handling these issues (usually found on their website), and that process is your recourse if you wish to take the matter further."

http://www.glass.co.uk/faq/#VALUATIONS

Please note the bits in Bold.

Ta.

Jesus, that's pretty bad re: TL & an eye opener ...for future reference i know ill certainly be wary of telling an Insurer of any accident incurred damage (well, on old crappy cars)

What guide DO insurance companies use ZOLLAR? or the best that Joe public has access to?

[angrymoby]

TooMany2cvs said:

Yep, your insurer. The one who you accused of trying to stiff you - when the reality is that your PREVIOUS insurer flagged the car as a write-off, and your current insurer have offered you the right value for a car that was previously written off.

Average mileages and fine spec detail are more-or-less irrelevant in comparison.

back of the class for you

[ZOLLAR]

angrymoby said:

Ta.

Jesus, that's pretty bad re: TL & an eye opener ...for future reference i know ill certainly be wary of telling an Insurer of any accident incurred damage (well, on old crappy cars)

What guide DO insurance companies use ZOLLAR? or the best that Joe public has access to?

A more expensive version of glasses.
Regarding the TL, it's there to protect the public so as to avoid badly damaged cars being repaired and their history being hidden.

Nothing wrong with a CAT C or D car if repaired correctly but a new owner should have the right to know the history of the car where possible, there has to be a line and usually that lands with the insurer as VOSA etc no longer exists.

The system isn't perfect but without it and no relevant assistance from DVLA or Government who else is going to record that damage?
MIAFTR etc is paid for by insurance companies not the Gov.
They aren't spending all this money just to be awkward.