S7 Edge: Mystery screen explosion
Discussion
Well, this is going to be awkward.
I went to bed at 11pm last night, putting my shiny S7 Edge on its charger. I woke up at 5am, slid my finger across the screen to deactive the alarm and noticed it was somewhat more bumpy than usual. It appears that at some point between 11pm and 5am, the screen decided to completely shatter. The entire front of the phone is crazed. Nothing could have fallen on it, nobody could've touched it, its in a case and there's not a single sign of any impact damage. Perplexing.
I get the sneaking suspicion that nobody in the universe is going to believe this.
I went to bed at 11pm last night, putting my shiny S7 Edge on its charger. I woke up at 5am, slid my finger across the screen to deactive the alarm and noticed it was somewhat more bumpy than usual. It appears that at some point between 11pm and 5am, the screen decided to completely shatter. The entire front of the phone is crazed. Nothing could have fallen on it, nobody could've touched it, its in a case and there's not a single sign of any impact damage. Perplexing.
I get the sneaking suspicion that nobody in the universe is going to believe this.
Rawwr said:
Genuine Samsung. The one that came with the phone.
Anyway, this is what it looks like now:
Has it ever been dropped? I don't know how that glass "fails" but maybe a previous knock (and is the glass shaped in tension) and then successive (mild) heat cycles caused it to fail?Anyway, this is what it looks like now:
A bit like a "Prince Rupert's Drop"
Never been dropped. I know a lot of people say it but I genuinely look after stuff really well - even my company laptop still looks brand new! I figure if you're going to pay the fat side of £600 for something, it's probably best to look after it.
I've raised the issue with Samsung, explaining exactly what happened and I'm waiting to hear what they say. Their response will determine whether or not I buy another Samsung product. Going to return to using my trusty Lumia 920 in the meantime.
I've raised the issue with Samsung, explaining exactly what happened and I'm waiting to hear what they say. Their response will determine whether or not I buy another Samsung product. Going to return to using my trusty Lumia 920 in the meantime.
Sounds like the battery has expanded during charging and put pressure on the screen. There is very little room in the device for anything to expand. You need to verify if the device has actually expanded and compare to what Samung say the thickness should be.
I would contact the company you got it from and Samsung as I think this a safety issue, if they don't play ball then tell them you are involving trading standards or whatever they are called these days.
If you bought using a credit or debit card then getting provider involved.
I would contact the company you got it from and Samsung as I think this a safety issue, if they don't play ball then tell them you are involving trading standards or whatever they are called these days.
If you bought using a credit or debit card then getting provider involved.
Rawwr said:
Samsung have rejected the warranty claim, stating that the device had been dropped and that the repair will cost £220.
I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
Poor show by Samsung.I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
Perhaps this is hopeful at best however given all the bad press Samsung are receiving at the moment - especially given their battery "fix" for the Note 7 appears to have fixed nothing - if you truly did nothing which caused this, I'd look at threatening Samsung with the idea of going to the press with your story.
As people have said, the battery expanding seems like a sensible explanation and Samsung really will not want any link between the current Note 7 issues and their S7 phone.
Rawwr said:
Samsung have rejected the warranty claim, stating that the device had been dropped and that the repair will cost £220.
I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
Where did you purchase it from? Would it be possible for you to go into the store and show them the unit and prove there is no damage to the body of the phone in order to dismiss the idea that it's been dropped. I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
Rawwr said:
Samsung have rejected the warranty claim, stating that the device had been dropped and that the repair will cost £220.
I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
if you have still got it i would have/buy it off you i like messes with broke stuff.I know its never been dropped but they really didn't seem interested.
Slung it in the bin and now back on my Lumia 920.
And that's the end of my Samsung experience.
They said that if it was in a case - which it was - it wouldn't necessarily show any signs of body damage but the shock would be enough to shatter it. They also said that if it was a battery expanding issue that the screen would've cracked horizontally rather than totally shattered as they see that quite a lot (that's news to me).
And you can't have it, the rubbish was collected this morning :P
I know the reality is that I could've paid for the screen to be repaired and then sold it but, you know, deep-seated anger issues and all that.
And you can't have it, the rubbish was collected this morning :P
I know the reality is that I could've paid for the screen to be repaired and then sold it but, you know, deep-seated anger issues and all that.
Rawwr said:
They said that if it was in a case - which it was - it wouldn't necessarily show any signs of body damage but the shock would be enough to shatter it. They also said that if it was a battery expanding issue that the screen would've cracked horizontally rather than totally shattered as they see that quite a lot (that's news to me).
And you can't have it, the rubbish was collected this morning :P
I know the reality is that I could've paid for the screen to be repaired and then sold it but, you know, deep-seated anger issues and all that.
Some places would have even bought it from you with the smashed up screen.And you can't have it, the rubbish was collected this morning :P
I know the reality is that I could've paid for the screen to be repaired and then sold it but, you know, deep-seated anger issues and all that.
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