Where do I stand?
Discussion
bought a car from a dealer last week car broke down near my mates garage today he scanned it and came up with a missfire.
found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
to put some people straight i was claiming for parts only at trade price i thought i would be doing him a favour and saving him a 50 mile round trip as i needed the car up and running the same day as it is the only one we have on the road
bearing in mind it was bought last week with a full service history (allegedly)
as for fabricating a receipt it was from eurocarparts with the reg printed on it complete with computer printout of fault and debit card receipt
found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
to put some people straight i was claiming for parts only at trade price i thought i would be doing him a favour and saving him a 50 mile round trip as i needed the car up and running the same day as it is the only one we have on the road
bearing in mind it was bought last week with a full service history (allegedly)
as for fabricating a receipt it was from eurocarparts with the reg printed on it complete with computer printout of fault and debit card receipt
Edited by lee3 on Wednesday 26th October 11:13
lee3 said:
bought a car from a dealer last week car broke down near my mates garage today he scanned it and came up with a missfire.
found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
Taking the lurking to 11 my friend - nice found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
lee3 said:
bought a car from a dealer last week car broke down near my mates garage today he scanned it and came up with a missfire.
found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
Hmmm, I suspect the dealer should have been given the opportunity to fix the problem first. I think you may have diluted the value of your position. Good luck.found out it was a coil pack and he said plugs need changing, changed them at his place . phoned dealer up and told him what had happend and only wanted paying for the parts no labour charges he said i shoud have phoned him and he would have got it back to his place and got repaired as i hadnt he would not pay even though ive kept the old parts and receipt
where do i stand guys?
Immense lurking BTW.
It's not really reasonable behaviour to just go getting jobs done on cars and then sending the dealers bills for the jobs at a higher cost than the dealer could do it for.
You want the protection afforded to you by the consumer rights act I believe that requires contacting the dealer in the first place.
You want the protection afforded to you by the consumer rights act I believe that requires contacting the dealer in the first place.
Although the motor trade is riddled with less than honest car dealers - the majority are exactly the opposite. ALL consumers are protected by law when purchasing a vehicle from a registered car dealer.
If you get your "mate" to look at and correct a fault on your car that you bought a month ago - your are, in effect, diluting your legal position when it comes to claiming the cost from the supplying dealer. By NOT contacting the dealer BEFORE you get your "mate" to have a look at the problem - you have created a difficult situation between yourself and the dealer. Even if you were to produce a receipt for the work done, the dealer could suspect that you and a friend may well have concocted the receipt.
ALWAYS contact the dealer FIRST, in order to proceed to the next step. It maintains the good relationship that you both had when you bought the car.
If you get your "mate" to look at and correct a fault on your car that you bought a month ago - your are, in effect, diluting your legal position when it comes to claiming the cost from the supplying dealer. By NOT contacting the dealer BEFORE you get your "mate" to have a look at the problem - you have created a difficult situation between yourself and the dealer. Even if you were to produce a receipt for the work done, the dealer could suspect that you and a friend may well have concocted the receipt.
ALWAYS contact the dealer FIRST, in order to proceed to the next step. It maintains the good relationship that you both had when you bought the car.
lee3 said:
so screwed up another lesson in life
oh well lesson learnt
'Might' just be worth a " would you consider 50% contribution on goodwill?"oh well lesson learnt
As pointed out, your probably not getting anywhere from a legal point, but treat them nice an play the goodwill angle and positive reputation, they may just chip in.
Think you are required to give the dealer te opertunity to fix first
I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
andye30m3 said:
Think you are required to give the dealer te opertunity to fix first
I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
Quite, sounds like you got a good deal!I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
confused_buyer said:
If you bought a TV from amazon and two weeks later it went wrong would you immediately take it to a local repaired, get it fixed, and then call amazon asking for some money?
Probably not so why would a car be different?
Your TV is unlikely to leave you unable to get home from work on a rainy night Probably not so why would a car be different?
Krikkit said:
andye30m3 said:
Think you are required to give the dealer te opertunity to fix first
I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
Quite, sounds like you got a good deal!I personally think he's being reasonable paying for the parts, quite possible a small dealer would be capable of changing plugs and coil packs himself without needing to paying someone else to do it,
so can see why he wouldn't want to cover the cost of paying someone else to, having not been given the opportunity to put it right.
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