windscreen cracked during an MOT

windscreen cracked during an MOT

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Discussion

rallycross

12,790 posts

237 months

Thursday 27th October 2016
quotequote all
Stuff like this happens - it's annoying but it may not be their fault and hard to prove either way.

They probably have to deal with many faulse claims each year from chancers so when a genuine case like yours happens it falls on deaf ears - Imagine how many people (chancers) try things on each year saying for example - you caused this scratch or dent or you broke this lens etc


ging84

8,892 posts

146 months

Thursday 27th October 2016
quotequote all
Sump said:
Chips become cracks when the vehicle is lifted.
I was thinking maybe being lifted could be a likely cause, but then thought being gently lifted on ramp is going to be far less stress than even a gentle speed bump.
But for the MOT it needs to be lifted off it's wheels to check the suspension for play, this presumably completely changes the weight distribution and could potentially add quite a lot of stress to the windscreen, so perhaps it's not that unlikely, or that uncommon a thing to happen.

bigvanfan

378 posts

132 months

Thursday 27th October 2016
quotequote all
ging84 said:
I was thinking maybe being lifted could be a likely cause, but then thought being gently lifted on ramp is going to be far less stress than even a gentle speed bump.
But for the MOT it needs to be lifted off it's wheels to check the suspension for play, this presumably completely changes the weight distribution and could potentially add quite a lot of stress to the windscreen, so perhaps it's not that unlikely, or that uncommon a thing to happen.
This for sure , maybe checked the screen before getting lifted

TheLuke

2,218 posts

141 months

Thursday 27th October 2016
quotequote all
Stevie Wonder could see that it clearly isn't the garages fault, whatever the cause of the crack.

Unless you are alleging they did it by accident and decided to be dishonest and just give you it back. Which you have no proof of and is a pretty silly thing to assume.


Use your common sense? Why would they crack your windscreen, then lie to you about it?

"To avoid paying for it" I hear you say, well the reality is this, a new windscreen is £100 and its nothing for them to fit it. Why would they want to alienate a customer for £100?




Jim AK

4,029 posts

124 months

Thursday 27th October 2016
quotequote all
ging84 said:
But for the MOT it needs to be lifted off it's wheels to check the suspension for play, this presumably completely changes the weight distribution and could potentially add quite a lot of stress to the windscreen, so perhaps it's not that unlikely, or that uncommon a thing to happen.
Indeed.

Rear screens could 'pop' out of an Austin Allegro changing a wheel because of that.

God I'm getting old remembering that!!

Glassman

22,528 posts

215 months

Thursday 27th October 2016
quotequote all
TheLuke said:
Stevie Wonder could see that it clearly isn't the garages fault, whatever the cause of the crack.
But there's an area of doubt/uncertainty and this is why the question was asked.

TheLuke said:
Unless you are alleging they did it by accident and decided to be dishonest and just give you it back. Which you have no proof of and is a pretty silly thing to assume.

Use your common sense? Why would they crack your windscreen, then lie to you about it?
Or with that in mind, some people could would use it as their defence. "Does it look like I would lie to you?" etc. Accidents can, and do happen in the real world.

TheLuke said:
the reality is this, a new windscreen is £100 and its nothing for them to fit it. Why would they want to alienate a customer for £100?
The automotive replacement industry wouldn't have made it out of the eighties with you as the Exchequer.

TooMany2cvs

29,008 posts

126 months

Thursday 27th October 2016
quotequote all
ging84 said:
I was thinking maybe being lifted could be a likely cause, but then thought being gently lifted on ramp is going to be far less stress than even a gentle speed bump.
But for the MOT it needs to be lifted off it's wheels to check the suspension for play, this presumably completely changes the weight distribution and could potentially add quite a lot of stress to the windscreen, so perhaps it's not that unlikely, or that uncommon a thing to happen.
For the MOT, it sits on its wheels on a four-post ramp. The only time wheels leave the ground is in end-pairs - jacked from the ramp - for the suspension play checks. Far less stress on the shell than any kind of pothole. If it's flexing THAT badly doing that, then you've got FAR bigger problems than a crack in the 'screen.

TheLuke

2,218 posts

141 months

Thursday 27th October 2016
quotequote all
Glassman said:
The automotive replacement industry wouldn't have made it out of the eighties with you as the Exchequer.
hehe Maybe thats a little low but im not far off.

We get them fitted for not much more than £140 usually.

Glassman

22,528 posts

215 months

Thursday 27th October 2016
quotequote all
TheLuke said:
Glassman said:
The automotive replacement industry wouldn't have made it out of the eighties with you as the Exchequer.
hehe Maybe thats a little low but im not far off.

We get them fitted for not much more than £140 usually.
At a guess, you're up north and dealing with K11 Nissan Micras and Corsa B's at those figures. Bangers 'n' mash, obvs.

pits

6,429 posts

190 months

Thursday 27th October 2016
quotequote all
Definitely take it on the chin, it's a ball ache I know, but really a good tester should advise the screen is cracked, even if not in swept area.

imagineifyeswill

1,226 posts

166 months

Thursday 27th October 2016
quotequote all
I tested a customers Citroen Saxo, it passed the test with no faults, parked it out on the forecourt, when the customer went to drive off an hour later there was a huge crack up the nearside of the screen happenred while it was sitting there no idea how.

Around forty years ago during winter time had a Marina booked into the garage I worked customer dropped it off the evenig before so in the morning it was all frozen up, we parked it inside and left it to thaw, it was a huge workshop with a rather poor heating system and the vehicle was nowhere near the heater, half an hour later loud crack and the both front and rear screens shattered, again no idea why.

Getting away from screens, in another garage I worked we had tested a Mercedes and then parked it outside, half an hour later heard a loud bang and looked out to see the offside front of Merc almost touching the ground, a coil spring had broken while sitting still.

In all these cases no one could be held responsible for these things happening.

TheLuke

2,218 posts

141 months

Thursday 27th October 2016
quotequote all
Glassman said:
TheLuke said:
Glassman said:
The automotive replacement industry wouldn't have made it out of the eighties with you as the Exchequer.
hehe Maybe thats a little low but im not far off.

We get them fitted for not much more than £140 usually.
At a guess, you're up north and dealing with K11 Nissan Micras and Corsa B's at those figures. Bangers 'n' mash, obvs.
I am up north, but I work for a nationwide insurer.

As you'll know, being "Glassman" the newer cars can be a little more but our main outlay is having to pay for the rain sensors etc in new cars being calibrated at the dealer. The fitting and buying of glass isn't the expensive part. Unfortunately for your industry.




RCBRG

Original Poster:

603 posts

141 months

Thursday 27th October 2016
quotequote all
jacking is unlikely to have done it, because i had it jacked on the driveway yesterday and it was on a 2 post ramp getting tyres fitted this morning

(i do wonder if the 2 post ramp caused the fuel leak approximately under the drivers seat that appeared especially for the MOT today...)

TheLuke

2,218 posts

141 months

Thursday 27th October 2016
quotequote all
RCBRG said:
(i do wonder if the 2 post ramp caused the fuel leak approximately under the drivers seat that appeared especially for the MOT today...)


hehe

Jim AK

4,029 posts

124 months

Thursday 27th October 2016
quotequote all
RCBRG said:
(i do wonder if the 2 post ramp caused the fuel leak approximately under the drivers seat that appeared especially for the MOT today...)
Unbefkinglieveable!!!

Riley Blue

20,952 posts

226 months

Thursday 27th October 2016
quotequote all
RCBRG said:
jacking is unlikely to have done it, because i had it jacked on the driveway yesterday and it was on a 2 post ramp getting tyres fitted this morning

(i do wonder if the 2 post ramp caused the fuel leak approximately under the drivers seat that appeared especially for the MOT today...)
What a run of bad luck:

MOT causes a cracked windscreen
New tyres cause a fuel leak

I wonder what number three will be?



RCBRG

Original Poster:

603 posts

141 months

Thursday 27th October 2016
quotequote all
Jim AK said:
Unbefkinglieveable!!!
maybe i should have thrown more smilies in to show sarcasm?

AMG Merc

11,954 posts

253 months

Thursday 27th October 2016
quotequote all
battered said:
As others say, you have no chance. Pay the XS, get it sorted. You have an MoT now. We've all had screens go overnight. Put the garage on your sh*t list, by all means tell him he's a prick, by all means post negative feedback on the web.
+1

Sump

5,484 posts

167 months

Thursday 27th October 2016
quotequote all
RCBRG said:
jacking is unlikely to have done it, because i had it jacked on the driveway yesterday and it was on a 2 post ramp getting tyres fitted this morning

(i do wonder if the 2 post ramp caused the fuel leak approximately under the drivers seat that appeared especially for the MOT today...)
Jacking doesn't twist the chassis like an uneven 2 post lift would.

The latter I can't tell if you are stupid or it was a joke.

Jim AK

4,029 posts

124 months

Thursday 27th October 2016
quotequote all
RCBRG said:
maybe i should have thrown more smilies in to show sarcasm?
Hmmm. If you say so!!