Dealer car - is this dangerous?

Dealer car - is this dangerous?

Author
Discussion

simoid

19,772 posts

158 months

Friday 2nd December 2016
quotequote all
Would that affect tyre balance?

BigLion

Original Poster:

1,497 posts

99 months

Sunday 4th December 2016
quotequote all
simoid said:
Would that affect tyre balance?
I was driving today and noticed at 80-100 the steering wheel was vibrating and it was very uncomfortable - so assume that the balancing has been affected ???

I will see what the dealer comes back tomorrow.

The only time I have had issues with cars is when I don't buy them private believe it or not!!!

scjgreen

577 posts

134 months

Sunday 4th December 2016
quotequote all
BigLion said:
I was driving today and noticed at 80-100 the steering wheel was vibrating and it was very uncomfortable - so assume that the balancing has been affected ???

I will see what the dealer comes back tomorrow.

The only time I have had issues with cars is when I don't buy them private believe it or not!!!
Maybe try Driving at the Speed Limit?

HustleRussell

24,689 posts

160 months

Sunday 4th December 2016
quotequote all
I wouldn't expect the loss of that chunk of rubber to cause a noticeable imbalance.

BigLion

Original Poster:

1,497 posts

99 months

Sunday 4th December 2016
quotequote all
scjgreen said:
BigLion said:
I was driving today and noticed at 80-100 the steering wheel was vibrating and it was very uncomfortable - so assume that the balancing has been affected ???

I will see what the dealer comes back tomorrow.

The only time I have had issues with cars is when I don't buy them private believe it or not!!!
Maybe try Driving at the Speed Limit?
I was...you old fuddy duddy !!!

edo

16,699 posts

265 months

Sunday 4th December 2016
quotequote all
I wold not drive my M5 with a tyre like that. I would also not expect a dealer car to be sold like that.

Your issue is you should have taken a few minutes to inspect the car before you bought it so you now have to prove it wasnt you. The fact the wheel isnt marked works in your favour. Dont be surprised if it was a st local repair and starts to peel at some point.

Was it AUC BMW car, or indi?


RWD cossie wil

4,310 posts

173 months

Sunday 4th December 2016
quotequote all
scjgreen said:
BigLion said:
I was driving today and noticed at 80-100 the steering wheel was vibrating and it was very uncomfortable - so assume that the balancing has been affected ???

I will see what the dealer comes back tomorrow.

The only time I have had issues with cars is when I don't buy them private believe it or not!!!
Maybe try Driving at the Speed Limit?
Go away

BigLion

Original Poster:

1,497 posts

99 months

Sunday 4th December 2016
quotequote all
edo said:
I wold not drive my M5 with a tyre like that. I would also not expect a dealer car to be sold like that.

Your issue is you should have taken a few minutes to inspect the car before you bought it so you now have to prove it wasnt you. The fact the wheel isnt marked works in your favour. Dont be surprised if it was a st local repair and starts to peel at some point.

Was it AUC BMW car, or indi?
AUC - I should find out tomorrow what the dealer suggests as they said they had to refurb one alloy (wonder which one?!).

I guess if I had done my due diligence then I would have spotted that, but likewise I would have hoped a dealer wouldn't have left a tyre like that on the car.

Worse case I'll bang two new tyres on the front and I'll formally complain, best case they do it for me - apart from that one thing the car is absolutely unmarked and perfect.

I suspect they'll sort as they have a duty of care and the alloy is completely unmarked. They have been brilliant all the way through the deal and in the free delivery and then getting more petrol for me without me even asking...oh and a bottle of wine hehe

edo

16,699 posts

265 months

Sunday 4th December 2016
quotequote all
Cool.

You've done minimal miles, so should be ok. Likewise they have refurbished a wheel and there is ZERO chance of taking that much of a chunk out of the tyre without leaving damage to the wheel....

Let us know how you get on.

RWD cossie wil

4,310 posts

173 months

Monday 5th December 2016
quotequote all
edo said:
Cool.

You've done minimal miles, so should be ok. Likewise they have refurbished a wheel and there is ZERO chance of taking that much of a chunk out of the tyre without leaving damage to the wheel....

Let us know how you get on.
Hmm, wondering if it is a fitting error?

HoHoHo

14,987 posts

250 months

Monday 5th December 2016
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RWD cossie wil said:
Hmm, wondering if it is a fitting error?
Look exactly like my wife's old tyre.......

It's a parking error!

TazLondon

322 posts

219 months

Monday 5th December 2016
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I'd take it into a tyre shop to get a second opinion and, armed with that, see if the dealer will contribute to a new tyre. As others have said, it's probably just the rim guard on the tyre although it does look quite bad.

lord trumpton

7,389 posts

126 months

Monday 5th December 2016
quotequote all
What's happened here is that wheel was gouged...they repaired it and the tyre remains damaged were the alloy gouge was.

Although it may be fine I would push for a replacement or ask them to put in writing that the tyre is not structurally compromised.


BigLion

Original Poster:

1,497 posts

99 months

Monday 5th December 2016
quotequote all
Well the dealer phoned - the service department said it was not a MOT issue and wouldn't even been an advisor.

However the salesman wasn't happy with that response and said he would speak to the MD of their franchise on my behalf.

The salesman then spent time digging out the photos of the car when it was first brought in and he had evidence that the damage was already there.

He shared this with the MD who said it wasn't good enough and the car shouldn't have been sent out like that.

So they are organising new tyres, balancing and tracking to happen at my local dealer (as they are some distance away).

My confidence in their service was not misplaced - but also shows that having a genuine and mutually respectful relationship with the salesperson helps!!!

HustleRussell

24,689 posts

160 months

Monday 5th December 2016
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Result thumbup

Those tyres were not long for this world anyway judging by the photo.

ETA: I wonder if they'll end up on the next punter's M5...

The Surveyor

7,576 posts

237 months

Monday 5th December 2016
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Nice one and a refreshingly honest response from the dealer.

TazLondon

322 posts

219 months

Monday 5th December 2016
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Going off on a tangent somewhat, one thing I've done over the last few years on several new (to me) cars is taken hi-res photos of the entire car as soon as I get it home.

You can sometimes miss things easily in the excitement of picking up your new car.

I usually take around 100 photos from every possible angle using a decent D-SLR camera, both inside and out. I can then study the entire car in comfort and zoom in on areas that I find suspect.

edo

16,699 posts

265 months

Monday 5th December 2016
quotequote all
BigLion said:
Well the dealer phoned - the service department said it was not a MOT issue and wouldn't even been an advisor.

However the salesman wasn't happy with that response and said he would speak to the MD of their franchise on my behalf.

The salesman then spent time digging out the photos of the car when it was first brought in and he had evidence that the damage was already there.

He shared this with the MD who said it wasn't good enough and the car shouldn't have been sent out like that.

So they are organising new tyres, balancing and tracking to happen at my local dealer (as they are some distance away).

My confidence in their service was not misplaced - but also shows that having a genuine and mutually respectful relationship with the salesperson helps!!!
Result. Well done. The right move by them, and no way that is good enough for an AUC prepared car.

Triumph Man

8,689 posts

168 months

Monday 5th December 2016
quotequote all
edo said:
BigLion said:
Well the dealer phoned - the service department said it was not a MOT issue and wouldn't even been an advisor.

However the salesman wasn't happy with that response and said he would speak to the MD of their franchise on my behalf.

The salesman then spent time digging out the photos of the car when it was first brought in and he had evidence that the damage was already there.

He shared this with the MD who said it wasn't good enough and the car shouldn't have been sent out like that.

So they are organising new tyres, balancing and tracking to happen at my local dealer (as they are some distance away).

My confidence in their service was not misplaced - but also shows that having a genuine and mutually respectful relationship with the salesperson helps!!!
Result. Well done. The right move by them, and no way that is good enough for an AUC prepared car.
Good to hear they are going to sort it. The service chimp is wrong, it would be an advisory, I got one once for a tiny little bit of rim protector rubber missing.

TooMany2cvs

29,008 posts

126 months

Monday 5th December 2016
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Triumph Man said:
The service chimp is wrong, it would be an advisory, I got one once for a tiny little bit of rim protector rubber missing.
The advisory is entirely down to the tester. Nothing in the manual says what is or isn't an advisory. Most testers probably would advise it, but they wouldn't be wrong if they didn't.