New car painted wrong colour

[anonymous-user]

Just to add some balance, I'm sure there are thousands of happy AM customers out there as well as some disgruntled ones.

As others have said, it does sound like there is more to this than we are aware of. May not necessarily be material facts, but we have no idea what tone the conversations have had on either side as the discussions progressed.

[lee_fr200]

Wasn't there a story about a guy who put a deposit on a Porsche gt3 rs and the dealer decided not to sell him it and sold it elsewhere and he sued Porsche or that dealer anyway and got quite a lot of money out of them

I think Aston need to cut their losses and sell the man his damn car

Also op the papers and watchdog love this sort of thing

[swisstoni]

I have a feeling that this very thread has had a bearing on how things have turned out.

[Vaud]

lee_fr200 said:

Also op the papers and watchdog love this sort of thing

Not really. They aren't hugely sympathetic to high earners buying Astons, they are more interested in mass market consumer issues.

[KTF]

lee_fr200 said:

Wasn't there a story about a guy who put a deposit on a Porsche gt3 rs and the dealer decided not to sell him it and sold it elsewhere and he sued Porsche or that dealer anyway and got quite a lot of money out of them

I think Aston need to cut their losses and sell the man his damn car

Also op the papers and watchdog love this sort of thing

Scroll up 4 posts to find the Porsche thread.

How will selling the car cut their losses when they could just give him back his deposit and sell it to another person? They are not going to lose out from this situation and have lost (financially) nothing yet.

[lee_fr200]

Losses as in they will look tits not in the sense of money

[KTF]

lee_fr200 said:

Losses as in they will look tits not in the sense of money

At the moment they only look like 'tits' to a very small section of individuals on an online forum. Most of whom (probably) will never be able to afford to buy an AM anyway.

Given they have decided to tell the OP that he cant have the car anymore, they don't seem to be losing too much sleep about people thinking they are tits.

[lee_fr200]

Hence go to watchdog or the papers get the word out embarrass Aston Martin to the point they will have to do the right thing

[KTF]

lee_fr200 said:

Hence go to watchdog or the papers get the word out embarrass Aston Martin to the point they will have to do the right thing

What is the right thing though?

- Sell the OP the car at the agreed price even though it is in the wrong colour and has the wrong finish on the roof? (The OP doesnt appear to want this without compensation.)
- Sell the OP the car with an adjustment for compensation even though it is in the wrong colour and has the wrong finish on the roof? (AM dont appear to want this.)
- Cancel the existing contract and sell the car for the original price to someone who doesn't mind the colour/roof options? (What seems to be on the table now).

[Digger]

lee_fr200 said:

Hence go to watchdog or the papers get the word out embarrass Aston Martin to the point they will have to do the right thing

Once again. . . .


We don't know what happened.

[rkwm1]

For everybody who thinks some vital information is missing, it is not.

I have had no heated exchanges or arguments with either the dealer or AM.

As things go i think i am a pretty undemanding customer and i'm sure many others would have had a lot more to say if their car had arrived in the wrong colour.

The issue is based around the fact that they think i will sell the car.

Perhaps it wasn't the best idea in the world to start this thread and a apologies to AM for that. I don't believe i have posted anything offensive on here and at worst have made some throwaway comments.

Although i am very disappointed at the situation i wish the AM brand well in the future.

Also as mentioned earlier, i'm sure this thread is not going to loose them any business but i'm sure they do care what is written about them on these pages.

Edited by rkwm1 on Monday 20th February 17:18

[anonymous-user]

Digger said:

lee_fr200 said:

Hence go to watchdog or the papers get the word out embarrass Aston Martin to the point they will have to do the right thing

Once again. . . .


We don't know what happened.

Exactly.

[edo]

rkwm1 said:

For everybody who thinks some vital information is missing, it is not.

I have had no heated exchanges or arguments with either the dealer or AM.

As things go i think i am a pretty undemanding customer and i'm sure many others would have had a lot more to say if their car had arrived in the wrong colour.

The issue is based around the fact that they think i will sell the car.

Perhaps it wasn't the best idea in the world to start this thread and a apologies to AM for that. I don't believe i have posted anything offensive on here and at worst have made some throwaway comments.

Although i am very disappointed at the situation i wish the AM brand well in the future.

Also as mentioned earlier, i'm sure this thread is not going to loose them any business but i'm sure they do care what is written about them on these pages.

Edited by rkwm1 on Monday 20th February 17:18

Please do keep us posted of the outcome either way. Interested to see if they see sense and sell you the car you ordered (even if not quite how you specified it through no fault of your own!)

[lee_fr200]

rkwm1 said:

For everybody who thinks some vital information is missing, it is not.

I have had no heated exchanges or arguments with either the dealer or AM.

As things go i think i am a pretty undemanding customer and i'm sure many others would have had a lot more to say if their car had arrived in the wrong colour.

The issue is based around the fact that they think i will sell the car.

Perhaps it wasn't the best idea in the world to start this thread and a apologies to AM for that. I don't believe i have posted anything offensive on here and at worst have made some throwaway comments.

Although i am very disappointed at the situation i wish the AM brand well in the future.

Also as mentioned earlier, i'm sure this thread is not going to loose them any business but i'm sure they do care what is written about them on these pages.

Edited by rkwm1 on Monday 20th February 17:18

If you do end up with the car can I go for a ride 😊

[aj84]

I don't agree - From the get go, you've seen how much you want/ed the car and once the point had been about selling, you've always categorically said that was never and still is not your plan.
Just seems like they're throwing their toys out of the pram

[mauricemaria777]

This is a travesty but if money exchanged hands it is a binding contract anc I am sure you have a signed copy of the contract you have signed. I have unfortunately not read the entire thread but as I am recall basic consumer law is that goods should be as described. If there is then an added issue of the goods raising in value please look at the Porsche example above.
It worries me as I am one of those prospective purchasers of an AM and this has given me real food for thought reading how you have been treated. If you were to keep the car you would then be into the AM network to maintain the service history etc and who knows you may well want the DB11 or other car that AM produce. Not good for customer service

[lee_fr200]

On such an expensive car why is the satnav still really naff

[anonymous-user]

Is the deposit paid on the car any different to that on a house? If a house purchase 'falls through' - after deposit but before completion - can the buyer or seller sue the other party for any additional 'losses' due to a change in house value (either higher or lower)?

I very much doubt that any 'consumer interest' programme would be interested in this case.

[Osinjak]

aj84 said:

I don't agree - From the get go...

From the what?

[FiF]

280E said:

Is the deposit paid on the car any different to that on a house? If a house purchase 'falls through' - after deposit but before completion - can the buyer or seller sue the other party for any additional 'losses' due to a change in house value (either higher or lower)?

I very much doubt that any 'consumer interest' programme would be interested in this case.

That's all very different surely. If the sale falls through before contracts are exchanged, ie it's a sale subject to contract then it's too bad. After exchange of contracts then it's a different matter and if it subsequently fails to complete then various costs can be recovered subject to the terms of the contracts which have been signed.

If you want a parallel to house buying I'd say it's at the stage where contracts exchanged, deposit paid, searches done, then just before completion the buyer finds that the seller has knocked down an extension or ripped a bathroom out. Therefore the property is materially different from that which he agreed and contracted to buy.