New car painted wrong colour
Discussion
rkwm1 said:
Thanks for all your responses. Yes i can take it and sell it on although the figures mentioned are not realistic. There is a premium on the car but its nowhere near six figures. The problem with selling it immediately is that the manufacture is trying to stop the resale of cars as soon as they are delivered, so it will mean no more special edition cars in the future.
I ordered this car as it was something i had wanted for sometime and it seemed to be a decent long term investment, thats what i tell the wife anyway! Yes its not the worst thing in the world, but i have been waiting for almost a year to see my creation and now i don't get to see it at all, so i am p**sed off.
Well i'll make a few calls today and see what they put on the table and go from there!
Firstly, I will say while it is a true "first world problem" I totally get where you're coming from.I ordered this car as it was something i had wanted for sometime and it seemed to be a decent long term investment, thats what i tell the wife anyway! Yes its not the worst thing in the world, but i have been waiting for almost a year to see my creation and now i don't get to see it at all, so i am p**sed off.
Well i'll make a few calls today and see what they put on the table and go from there!
You are paying a large 6 figure sum for a car you've dreamed about owning since you first saw it.
The dealer or manufacturer has made a mistake.
However, I would kick up a fuss, but honestly, don't NOT buy it.
As said above by other posters, you can repaint it. Some very good bodyshops will do a better than factory job for £5-6k. Glass out, engine out spray, in ANY colour, shade, metallic flake, finish etc that you want.
Not only that but, the car is appreciating, you could probably make tens of thousands of pounds almost immediately, that would go some way to appeasing the pain you feel.
But really, I would not enjoy the car because of the colour, unless the colour is literally like, dog s
t brown, then just roll with it, see how it goes, after a few weeks you may not mind the colour? The Surveyor said:
rkwm1 said:
That is a problem for sure. Personally i wouldn't have it repainted. I want a car which is totally original and is leaving the factory as it was originally produced.
Really is an awful situation and I think I would be feeling exactly the same. If the colour really wasn't something you could put up with, I would be looking to get the car wrapped, but would be convincing myself that it really is just a full body paint protection shield to retain the originality. Lots of Ferrari buyers do it, buy one in the 'common as muck resale red' and get it wrapped to enjoy in black / matt grey or whatever. Come time to sell they get the wrap taken off and their left with a pristine 'factory fresh' red finish.
Ask the dealer to cover the cost of the wrap or certainly contribute due to their error.
However, unless a very dark grey, we are talking about differing shades of monochrome rather than wrong colour
so, I would be pursuing either the re-paint or wrap routes.If car was intended to be a long term keeper, rather than something to flip within a few years, then I'd be pursing the dealer/factory to send the car to AM works for the strip/repaint at factory/dealer expense as the only factor way of correcting mistake. I don't think with documentation evidence to prove why being done this would devalue the car if done by AM Works. I wouldn't let the dealer (if their fault) send it to some approved bodyshop to be done!
If the car wasn't intended to be a long term keeper, then the wrap route as mentioned above (at dealer expense) would be the ideal route to take.
rkwm1 said:
Thanks for all your responses. Yes i can take it and sell it on although the figures mentioned are not realistic. There is a premium on the car but its nowhere near six figures. The problem with selling it immediately is that the manufacture is trying to stop the resale of cars as soon as they are delivered, so it will mean no more special edition cars in the future.
I ordered this car as it was something i had wanted for sometime and it seemed to be a decent long term investment, thats what i tell the wife anyway! Yes its not the worst thing in the world, but i have been waiting for almost a year to see my creation and now i don't get to see it at all, so i am p**sed off.
Well i'll make a few calls today and see what they put on the table and go from there!
Surely in your circumstances you have a very good reason to flip it though? I would demand the car, flip it and also demand to be on the "guaranteed list" for the next limited edition car.I ordered this car as it was something i had wanted for sometime and it seemed to be a decent long term investment, thats what i tell the wife anyway! Yes its not the worst thing in the world, but i have been waiting for almost a year to see my creation and now i don't get to see it at all, so i am p**sed off.
Well i'll make a few calls today and see what they put on the table and go from there!
If the colour is that much of a problem, everyone wins in that scenario surely? You get a few quid, another chance at a limited edition in the future and the manufacturer are not out of pocket.
If it is a GT8 i would be well pissed off , these are a limited number car so very hard to correct.
If as op says it arrived in silver i would be even more pissed as i hate silver cars.
If ordered in grey that was a mistake as well , these need to be lairy or black imo of course.
Great car though.
If as op says it arrived in silver i would be even more pissed as i hate silver cars.
If ordered in grey that was a mistake as well , these need to be lairy or black imo of course.
Great car though.
V8LM said:
RushDom said:
If this is indeed AM GT8, isn't this pretty embarrassing considering Andy Palmer is meant to be personally inspecting each new car that rolls off the production line or something?
That's only the first 100 DB11s I think.rkwm1 said:
It is the car i ordered apart from the colour is wrong and they have messed up the finish of the roof. Yes dealer is trying to get me to have it. The problem is that the car is limited in number and all have been sold. Therefore no more can be built as they don't want to write this one off. So essentially they are telling me to take it or leave it. I think as they have had my substantial deposit for a year the are legally bound to build one to my spec, is this right?
People work hard and save for things, it isnt unreasonable to expect what you ordered.What do you mean by messed the finish on the roof by the way?
If they are limited runs, then chances of them building you another would appear slim. If they are appreciating, take the car, maybe run it, and sell for a profit.
I'd be pushing them to build me the car as I ordered it, and see if they offer anything; perhaps top of the list for the next car?
Be interesting to establish if the error was by the dealer, or the factory.
Imagine the koudos for Andy Palmer and Aston Martin putting a customer 1st and actually getting the OP his proper paint job in the colour he ordered?
Unlikely to happen, but it's what should happen and it's the sort of thing that keeps the multiple sales happening every few years. If it doesn't happen, can you genuinely see the OP buying multiple Astons again.
Good customer care happens when things go wrong and how things get rectified.
Unlikely to happen, but it's what should happen and it's the sort of thing that keeps the multiple sales happening every few years. If it doesn't happen, can you genuinely see the OP buying multiple Astons again.
Good customer care happens when things go wrong and how things get rectified.
RushDom said:
If this is indeed AM GT8, isn't this pretty embarrassing considering Andy Palmer is meant to be personally inspecting each new car that rolls off the production line or something?
I read that guff in autocar as well. He (if you believe that) may be inspecting it for flaws but does he check its actually whats been ordered, probably not...If the car in question is one of the first 100 I believe it also said they will come with a letter with his mobile number in it so you know what to do if you are not happy
saaby93 said:
Apparantly they're saying they dont know
Eh? How can they not know?If the dealer order to the factory says grey then I guess it`s the factory at fault, if the dealer order to the factory says silver then I`m guessing the dealer is at fault....
To say they don`t know is pretty wishy washy isn`t it?
saaby93 said:
Apparantly they're saying they dont know
If the factory painted it the wrong colour they probably would know
I find that pretty incredible, there are only 150 of them so it's not as though it's a Renault dealer with a bunch of Clio orders to put through to the factory where Doris in Admin gets her papers muddled up. The average UK AM dealership can't be selling more than a handful of cars in total per month. If the factory painted it the wrong colour they probably would know
Assuming they don't phone the order direct through to the factory, surely both the dealership and the factory must have an email (or whatever electronic order system they use) with details of the order on it.
Either way, not the customers issue, it's an internal issue for AM to resolve.
Edited by ukaskew on Thursday 12th January 12:47
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