New car painted wrong colour

New car painted wrong colour

Author
Discussion

KTF

9,805 posts

150 months

Sunday 19th February 2017
quotequote all
The problem is that they can't make another one in the right colour so that option isn't available.

So now it's a mis-build (wrong colour and roof finish) it seems they have decided not to sell it to the OP (which they may be entitled to do).

The question is how to go from here. Even if it goes through the courts the OP may not get the car anyway so what then?

jeff666

2,323 posts

191 months

Sunday 19th February 2017
quotequote all
KTF said:
The problem is that they can't make another one in the right colour so that option isn't available.

So now it's a mis-build (wrong colour and roof finish) it seems they have decided not to sell it to the OP (which they may be entitled to do).

The question is how to go from here. Even if it goes through the courts the OP may not get the car anyway so what then?
I think the OP has accepted that he wont get the car,

In his own words "That Ship has sailed" If it does go to court I guess the question is what damage will it do to the reputation of AM ?

Can you imagine how the Daily Wail will report this story ?

DefenderOfTheFaith

11 posts

86 months

Sunday 19th February 2017
quotequote all
Digger said:
Why have all your posts been in this thread? It's almost as if you want the OP to implicate himself for some reason!
New ID for this thread - long time poster under another name.

Like I wrote earlier, I think there has to be some missing info which may explain things.

Man orders car
Dealer orders car
[illegible order details go un-checked]
Aston makes car
Man realises car is not built as ordered
Aston agree to try to help fix the situation
[mysterious stuff occurs]
Aston totally changes mind

ferrisbueller

29,327 posts

227 months

Sunday 19th February 2017
quotequote all
I'm deeply respectful of the people on this thread who wouldn't give a st if their 200k dream car wasn't as specified.

I can't imagine being so laid back as to not find it an issue.

It's like booking a holiday to Boston. You go to Heathrow and get on a plane. Rather than an 8 hour flight, it's 30 mins. You disembark and you're in Lincolnshire.

That's fine. I mean, it's still a holiday, right.

200k into something you've worked for for a long time and wanted for ages. It's fked up and you're OK with that?

Kudos, indeed. If that doesn't upset you, I don't know what would.


Cold

15,247 posts

90 months

Sunday 19th February 2017
quotequote all
It will do little or no damage to AM's reputation - unless you're counting a handful of overexcited people on a forum who are not in the market for such a car.
Cast your mind back a few years when Harris moaned about Ferrari's magazine test regime, then consider Porsche's exploding engines while mulling about Lamborghini's flammable steering pipes and note how sales were (not) affected.
Some bloke moaning that his car isn't the right colour won't even register a blip.

Deerfoot

4,902 posts

184 months

Sunday 19th February 2017
quotequote all
DefenderOfTheFaith said:
New ID for this thread - long time poster under another name.
You might want to check out rule 19 on the Rules of posting at the bottom of the page....

TooMany2cvs

29,008 posts

126 months

Sunday 19th February 2017
quotequote all
ferrisbueller said:
I'm deeply respectful of the people on this thread who wouldn't give a st if their 200k dream car wasn't as specified.

I can't imagine being so laid back as to not find it an issue.
There's being upset, and being realistic about the options available.

DefenderOfTheFaith

11 posts

86 months

Sunday 19th February 2017
quotequote all
ferrisbueller said:
It's like booking a holiday to Boston. You go to Heathrow and get on a plane. Rather than an 8 hour flight, it's 30 mins. You disembark and you're in Lincolnshire
Not really... it's more like reserving the Presidential suite and getting the Honeymoon suite.

Sure, it's frustrating, but if they offer you a fruit bowl and a towel sculpted into a swan, you might still be ok.

But in this case, you are suddenly barred from the hotel?

bobbo89

5,216 posts

145 months

Sunday 19th February 2017
quotequote all
Digger said:
What we still don't know is why AM/dealer reneged on the resolution offered to, and agreed by the OP.

Something must have caused them to pull out of this gentlemen's agreement? Perhaps something the OP is not letting on, perhaps understandably?
I'd put good money on them knowing about this thread.

If you look back, the OP makes a couple of jokes about selling it on that if interpreted wrongly, someone might think he was being serious.

That said, we only know the OP's part of the story and AM will know exactly where they stand legally before making a decision such as this!

DefenderOfTheFaith

11 posts

86 months

Sunday 19th February 2017
quotequote all
Deerfoot said:
You might want to check out rule 19 on the Rules of posting at the bottom of the page....
Ok. Promise when I'm back home from skiing I'll use my normal one!



whoami

13,151 posts

240 months

Sunday 19th February 2017
quotequote all
DefenderOfTheFaith said:
New ID for this thread - long time poster under another name.
Why?

Royce44

394 posts

113 months

Sunday 19th February 2017
quotequote all
Deerfoot said:
You might want to check out rule 19 on the Rules of posting at the bottom of the page....
While were on the subject, hasn't rule 21 been massively bypassed in this thread 😂

PurpleAki

1,601 posts

87 months

Sunday 19th February 2017
quotequote all
Butter Face said:
PurpleAki said:
Cold said:
They wouldn't have refused to deal with me as I wouldn't have been a dick when the mistake was uncovered. I'd have sat down calmly with the dealer and a rep from AM to discuss options that we were all happy with. I certainly wouldn't have bothered with a solicitor about the colour of a toy.
So you'd pay almost £200k for something that's manufactured incorrectly and be happy with that? Sounds like you're the dick.
Tbh I agree with Cold.

If I'd waited that long and got so excited I'd have taken it in the wrong colour and got on with it, taken whatever combo they wanted to give and enjoyed it safe in the knowledge I'll always make a fortune when I sold it.

We're all different though, some people just wouldn't be able to do that.
I'm ambivalent about it but I guess the OP wanted what he paid for. And that's in no way unreasonable in my book.

Cold

15,247 posts

90 months

Sunday 19th February 2017
quotequote all
PurpleAki said:
I'm ambivalent about it but I guess the OP wanted what he paid for. And that's in no way unreasonable in my book.
The OP hasn't paid for it, merely placed an order. The specifics of that order are no longer available.
What to do now? Make a scene worthy of litigious American or negotiate with all involved to get the best out of the situation?

havoc

30,069 posts

235 months

Sunday 19th February 2017
quotequote all
rkwm1 said:
Thank you all very much for your great comments and support.

It is very disheartening that you work hard, earn your money, place your order in good faith and then because of their mistakes your are told that they no longer wish to sell the car to people like me!
I think ANY company that gets arrogant enough to think they can choose their customers (:cough: dancing donkey :coughsmile really doesn't deserve continued support. The whole 'investment grade' :spit: car market is just abhorrent through and through...

In this instance, on the one side of the story we've heard, it sounds effing ridiculous, and reflects very badly on the good Dr and his colleagues. But it also doesn't sound any worse than a certain couple of other 'premium' brands several hundred miles East and South East of Gaydon...

Deerfoot

4,902 posts

184 months

Sunday 19th February 2017
quotequote all
Cold said:
The OP hasn't paid for it, merely placed an order.
He's entered a contract with AM (via the dealer) that AM have failed to honour.


PurpleAki

1,601 posts

87 months

Sunday 19th February 2017
quotequote all
Cold said:
The OP hasn't paid for it, merely placed an order.
You're just being pedantic there.

This is a major purchase.

If you've pored over the specs and deliberated at length on colour combinations and options etc, are you not entitled to be angry that it all came to nothing?

KTF

9,805 posts

150 months

Sunday 19th February 2017
quotequote all
Deerfoot said:
He's entered a contract with AM (via the dealer) that AM have failed to honour.
And would that contract not have a clause that said if they couldn't fulfil the order then the deposit is returned and everyone walks away?

Deerfoot

4,902 posts

184 months

Sunday 19th February 2017
quotequote all
KTF said:
And would that contract not have a clause that said if they couldn't fulfil the order then the deposit is returned and everyone walks away?
Quite possibly. However it appears now that AM will not allow the OP to take delivery, for reasons as yet unknown. They have chosen not to honour the contract. It's all a bit strange.

Cold

15,247 posts

90 months

Sunday 19th February 2017
quotequote all
PurpleAki said:
If you've pored over the specs and deliberated at length on colour combinations and options etc, are you not entitled to be angry that it all came to nothing?
Then what? Foot stamping and toy throwing will only get you so far. In the OP's case far away from the car.
He may eventually get a cheque, he may have to write one out to his solicitor. But he still won't be in a car.