Kwik Fit Fake Repairs...
Discussion
Jakg said:
spaximus said:
I too have taken lease cars there under instruction and been told they have adjusted the tracking
My car came with a service history that amounted to the receipt for a budget tyre and an alignment adjustment a year ago.I changed the track rod ends - the nuts were welded to the end of the track rod ends, and the track rod end had seized solid on the inner rod ends with corrosion. Had to cut them off with an angle grinder. Absolutely no way they'd been off the year before.
It's not just Kwik Fit et al - this was at an independent tyre fitter.
Our daily hack was in for an oil change service together with replacement wiper blades. Guess what, charged without fail but didn't bother changing the wiper blades. Not KF but another look a like outfit, market themselves as family friendly. That's their own family, not us.
Needless to say I picked them up on thier 'mistake' and its the last time they will have work from me.
Needless to say I picked them up on thier 'mistake' and its the last time they will have work from me.
Their prices are extortionate and I'm afraid they do rip people off.
My sister phoned me yesterday in a panic as Kwik Fit passed her car but said it really needed loads of work.
Said it needed front discs and pads. I replaced the front pads 4 months ago. She said they were grinding so ordered up discs and pads. Nothing really wrong with them at all other than dirt. The front had discs and pads a few months prior when she bought it.
I did replace the front pads with an OEM spec Brembo set just to remove the cheapies.
Cleaned up drums etc. All good.
Anyway. Apparently the OSF shock has a misting of oil and both top mounts need doing.
Guess how much they have quoted her for discs and pads, one shock and two top mounts alongside a tyre?
My sister phoned me yesterday in a panic as Kwik Fit passed her car but said it really needed loads of work.
Said it needed front discs and pads. I replaced the front pads 4 months ago. She said they were grinding so ordered up discs and pads. Nothing really wrong with them at all other than dirt. The front had discs and pads a few months prior when she bought it.
I did replace the front pads with an OEM spec Brembo set just to remove the cheapies.
Cleaned up drums etc. All good.
Anyway. Apparently the OSF shock has a misting of oil and both top mounts need doing.
Guess how much they have quoted her for discs and pads, one shock and two top mounts alongside a tyre?
Jaguar steve said:
Yipper said:
Jaguar steve said:
Jeeezus wept. It's the Daily Mail FFS and you're all kicking off like it's to be taken seriously? Come on Chaps, get a grip.
As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist b
ks.
Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
Spark plugs were not fitted during an expensive KF service, and an independent expert confirmed it on behalf if the DM. Looks like an open-and-shut case.As a ex mechanic I read that article with some interest and with the exception of the plugs that weren't changed which they've admitted was an oversight it's all a absolute load of tabloid sensationalist b
ks.Yes wheels can fall off if a bearing fails catastrophically but nobody said that particular car was going to do so and anybody who continues to drive a car with the noise a badly worn bearing starts making hundreds or maybe thousands of miles before it fails completely really ought not be out on their own.
Nobody in their right mind would expect a car with a known damaged strut as well as needing several hundred quids worth of other work - what work exactly - to show accurate and repeatable alignment especially when checked on two different occasions on two different machines.
The "leaking" oil filter was not in stock at the time the customer took the car but was a couple of hours later so who's to say the issue wasn't forced by the customer insisting on taking the car before the job was finished?
And the weak screen wash. Dearie, dearie me... WTF is the poor sap doing the service supposed to do if the reservoir is almost full of plain water when he goes to fill it up - suck the contents out with a straw so he can put the right concentration in?
Smacks of a nasty vindictive set up to me. If you read it carefully you'll see the independent "expert" actually agreed with pretty much all the faults Quick Fit reported.
Now go and have a quiet word with yourselves, go on, off you go.
The steady drumbeat of complaints about KF, over decades, is neverending. Here is another alleged experience from 2009, to add to the ones mentioned above from the 1980s through to 2016.
http://www.bristoleditor.co.uk/how-one-blog-post-i...
ked up more than once myself on detail like that whilst working at a main dealer.The rest of that article is the usual sanctimonious contradictory, fact free b
ks that The Mail all to often excels itself in publishing. I kinda hope Quick Fit lines up a good Barrister and takes them to the cleaners on this one. 
The term "Kwik Fit rip off" brings up 40,000 results on Google.
The Mail article is not alone
berlintaxi said:
Yipper said:
Lol.
The term "Kwik Fit rip off" brings up 40,000 results on Google.
The Mail article is not alone
The term "Daily Mail sThe term "Kwik Fit rip off" brings up 40,000 results on Google.
The Mail article is not alone
te" brings up 969,000 results on Google.This thread could go on for ∞ pages but the bottom line is that they'' always stay in business due to all the business contracts they have.
93DW said:
Daily Mail inaccurate brings up just over 1m results.
This thread could go on for ? pages but the bottom line is that they'' always stay in business due to all the business contracts they have.
Yep, the lease providers for my last 3 company cars have all insisted that I go there for tyres. Why a private buyer would is beyond me.This thread could go on for ? pages but the bottom line is that they'' always stay in business due to all the business contracts they have.
That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
stuttgartmetal said:
Porsche offer free inspections then rape your fking wallet
The German money grabbing cts
For instance, they won't sell you a set of plug leads
But they will sell you 12 individual ones at eighty fking quid each.
You'll need twelve of them sir, plus two mor for each of the distributors.
You can buy OE, in a Beru box from Matt at Type911 for £215, or pay Porsche £1120 plus 20% vat
They only want six hours to fit them
Plus twelve plugs
And a few more hours labour.
I'm getting fking push bike
And never stopping at a red light again
Plus, once I've got one, I'll know fking everything about driving
funnily enough, you've never been raped, financially, till you've been into a push bike shop and ask to buy a small cog, or chain ring. Something which has virtually no moving parts in it and would be extremely easy to machine. king walletThe German money grabbing c
tsFor instance, they won't sell you a set of plug leads
But they will sell you 12 individual ones at eighty f
king quid each. You'll need twelve of them sir, plus two mor for each of the distributors.
You can buy OE, in a Beru box from Matt at Type911 for £215, or pay Porsche £1120 plus 20% vat
They only want six hours to fit them
Plus twelve plugs
And a few more hours labour.
I'm getting f
king push bikeAnd never stopping at a red light again
Plus, once I've got one, I'll know f
king everything about drivingEdited by stuttgartmetal on Sunday 12th February 18:34
then you discover its been handcrafted on the thighs of honey bronzed maidens in Shan gri la, from golden unicorn horn, under a full moon when the Hale Bop comet was passing and its priced accordingly.
all sold to you buy a 20 stone, bearded, tattoo'd git with ear spacers in, who couldn't run up a flight of stairs. but he goes to trail centres. so he's a cyclist. or does "downhills": so he's a cyclist.
But sir, you need this, because it's 0.00000000001 grams lighter then this version. and its in "this years" colours.
I've been a few times over the years but not much. Only for tyres really but never been pushed to buy anything else. In fact, I bought a new tyre last year for my A6 and when I was given the quote the guy suggested I 'buy' it online first then get it fitted there. I bought it online standing next to him then he got the email. Fitted the tyre I bought, saving me around £25-30.
I was so pleased I even emailed the company about his manner, saying how pleased I was and how well he put another lady at ease who came in whilst I was waiting.
I was so pleased I even emailed the company about his manner, saying how pleased I was and how well he put another lady at ease who came in whilst I was waiting.
Limpet said:
Yep, the lease providers for my last 3 company cars have all insisted that I go there for tyres. Why a private buyer would is beyond me.
That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
It's not a franchise operation in the UK, KwikFit own it all.That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
Limpet said:
That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
Are they actually a franchise? I thought they were a chain, certainly their website doesn't mention anything about centres being a franchise, other than a link to EU franchise opportunities (non-UK). It should be obvious on a receipt/invoice though.I recently took my 14 year old Merc into a branch of National for a pair of rear tyres. I'd never used them before, and only did on this occasion because they were doing a "buy one, get one free" offer on tyres.
Now, if ever there was an opportunity to "upsell", it would be to a bloke with a 14 year old Merc.
But no! They fitted the tyres, charged me EXACTLY what they'd quoted over the phone, gave me a receipt, and sent me on my way.
I was right up for an argument about brakes, too.
Now, if ever there was an opportunity to "upsell", it would be to a bloke with a 14 year old Merc.
But no! They fitted the tyres, charged me EXACTLY what they'd quoted over the phone, gave me a receipt, and sent me on my way.
I was right up for an argument about brakes, too.
Gareth79 said:
Limpet said:
That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
Are they actually a franchise? I thought they were a chain, certainly their website doesn't mention anything about centres being a franchise, other than a link to EU franchise opportunities (non-UK). It should be obvious on a receipt/invoice though.Sheepshanks said:
Limpet said:
Yep, the lease providers for my last 3 company cars have all insisted that I go there for tyres. Why a private buyer would is beyond me.
That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
It's not a franchise operation in the UK, KwikFit own it all.That said, my local branch are OK. Helpful and friendly enough. That's the point with Kwik Fit. It's a franchise model, so it depends on the individual franchisee and how they run the business. What I would say is that Kwik Fit don't seem to police the standards upheld by companies operating under their brand very effectively if the massive variation in customer experience between branches is any indication.
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