£10k gbox bill on 4yr old Audi. Was it ever fit for purpose?

£10k gbox bill on 4yr old Audi. Was it ever fit for purpose?

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Discussion

Fastdruid

8,644 posts

152 months

Wednesday 15th March 2017
quotequote all
CraigT007 said:
General update:
Audi UK advise yesterday that due to map/chip-tune, they wont be contributing. It's taken until then to tell me this, despite knowing about the map from the outset.
Not unsurprising tbh. Harsh but unsurprising. Rather annoying they waited so long but that's all too often the case.

CraigT007

Original Poster:

48 posts

133 months

Wednesday 15th March 2017
quotequote all
Fastdruid said:
Not unsurprising tbh. Harsh but unsurprising. Rather annoying they waited so long but that's all too often the case.
Indeed, and the naysayers were right all along, I've spent the last month in false hope, but VAG had a brand loyal individual who can't see past the cost difference, Audi: Probably less than a £1k for the gearbox (in real terms) and huge for me!
I event went to the lengths of spelling out the list of VAG cars I have bought, there's £100k on the last two combined alone! Audi weren't interested.

BTW, for all you chipped/mapped cars, the OFT issued a statement way back in 2004 advising the OEM MUST prove the modification the owner has carried out caused the fault that is being investigated. They CANNOT 'unwarrant' a vehicle for a mod that did not affect or contribute towards a failing. My car is out of warranty, thus this didn't help me, but perhaps one for the future.

Also, the DISS report for the car has been deemed 'confidential' and neither Audi UK or local dealer will release it to me. But they expect me to pay £9.7k for a repair, because "Audi UK says that what it needs". this is a big bill for a 'regular' car, it could be reduced considerably by the OEM, but they won't. Through their choice.

I'm also having a little bother accepting that it's my fault the dealer never told me the gearbox oil needed changed at 40k (max)

For now, I'll just await the call of the dealer asking me to remove my car from their forecourt. It's a small and petty pleasure received from such actions, but my brother who was looking at an RS6 has commenced looking elsewhere, I've cancelled the T6 kombi (or was just about to order) in favour of a transit, my mate was on brink of Q7, he's back looking at the X5... these are only slight tickles behind my otherwise grimmace... did/am I taking it personally? Yes, probably shouldn't but I do feel let down by a brand I've 'supported' (?) for 30years.

Apologies for rant, but right now I'm working out how to break it to her indoors that she can have a holiday or a gearbox.

Now where's that tent... :-0 :-)

S10GTA

12,680 posts

167 months

Wednesday 15th March 2017
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Am I seeing correctly, you've parked your car outside audi with a big fkoff sign in the window showing the cost of the repair?

barryrs

4,391 posts

223 months

Wednesday 15th March 2017
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It's probably bringing in loads of footfall thinking they could bag a bargain.

Ahbefive

11,657 posts

172 months

Wednesday 15th March 2017
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That is brilliant but I think the small print on the sign should be bigger.

Momentofmadness

2,364 posts

241 months

Wednesday 15th March 2017
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S10GTA said:
Am I seeing correctly, you've parked your car outside audi with a big fkoff sign in the window showing the cost of the repair?
Excellent !

What a smashing pic - I think the OP should show his appreciation here

https://www.facebook.com/AudiUK/

https://twitter.com/AudiUK

https://www.complaintsdepartment.co.uk/audi-uk/

hehe

Dave Hedgehog

14,555 posts

204 months

Wednesday 15th March 2017
quotequote all
Momentofmadness said:
S10GTA said:
Am I seeing correctly, you've parked your car outside audi with a big fkoff sign in the window showing the cost of the repair?
Excellent !

What a smashing pic - I think the OP should show his appreciation here

https://www.facebook.com/AudiUK/

https://twitter.com/AudiUK

https://www.complaintsdepartment.co.uk/audi-uk/

hehe
simple answer if you want warranty / manufacturer support dont chip your car

audi are super st hot on this, they even have a special forenzics team to check cars before they do warranty work, they had my RS in for 2 days whilst the audi uk looked over it before they OK'd my gearbox repair under warranty

my service manager told me they have developed an ecu that will return a fault code if an external performance box is plugged in

CoolHands

18,652 posts

195 months

Wednesday 15th March 2017
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£4.9 grand for a repair? Don't do it. It must be possible to get a gearbox off a car being broken for parts.

3 grand:
http://www.ebay.co.uk/itm/Audi-S5-A5-8T-S4-A4-8K-G...


Edited by CoolHands on Wednesday 15th March 20:33

Ahbefive

11,657 posts

172 months

Wednesday 15th March 2017
quotequote all
I'd have thought you could get that repaired for nearer £3k.

deebow

113 posts

177 months

Wednesday 15th March 2017
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as above I'm sure it'd be easier to find a gearbox of ebay and get it fitted in by a specialist than it would be to have it rebuilt. I know someone who had replaced a gearbox on a new a3 and if I remember right he bought one off ebay for around 1.5k then just got a local specialist to fit it

Speed 3

4,573 posts

119 months

Wednesday 15th March 2017
quotequote all
I agree with the OP's revised view of Audi being complete shysters and its gearboxes being crap. We had an A6 Avant from new a few years ago that developed a fault in its first year after warranty expiry (boggo V6 with no remap). It needed a new ECU which they'd very intelligently mounted inside the box which was going to liberate us of north of £3k. Got nowhere with goodwill and ended up chopping it into an indie for a big loss. Never bought a new Audi since and wouldn't consider one again.

bobtail4x4

3,716 posts

109 months

Wednesday 15th March 2017
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KTF

9,805 posts

150 months

Wednesday 15th March 2017
quotequote all
Momentofmadness said:
S10GTA said:
Am I seeing correctly, you've parked your car outside audi with a big fkoff sign in the window showing the cost of the repair?
Excellent !

What a smashing pic - I think the OP should show his appreciation here

https://www.facebook.com/AudiUK/

https://twitter.com/AudiUK

https://www.complaintsdepartment.co.uk/audi-uk/

hehe
If you were Audi UK then you would have authorised the work? Then when something else goes bang you would authorise that as well?

The line has to be drawn and any ecu modifications will be the wrong side of the line.

briang9

3,293 posts

160 months

Wednesday 15th March 2017
quotequote all
Sorry to hear that, but as you say not really unexpected and a pity they took so long to let you know. As for a second hand box like the ones folks have linked to, by the time you add fitting costs its going to be over the cost of the repair with no guarantee how long the box will last. I am confident that Mackies will do a good job and will provide a decent warranty with it as well.

Good luck with it anyway, hope it goes well, keep us updated please

CraigT007

Original Poster:

48 posts

133 months

Wednesday 15th March 2017
quotequote all
guys: thanks for replies, these alone have me chuckling in my seat as I read the responses.

I'm truly glad that most can see the funny side of this and thanks for the links above, I'll be sending them on there too. The smallprint can be read pretty easily a few feet from the car, I added my number asking for donations and I'm thinking of setting up a 'justgiving' web page :-)

I did enquire about just changing out the box and apparently its 'coded to the car, loom, ecu and engine' for these models. Individual components (or large assemblies like gearboxes) apparently aren't interchangeable on these cars.

It's unconfirmed, but I will ask about on this too. My son drove up earlier and took a couple of pics, which I'll post on a new thread, again, just for my own amusement and if it does manage it's way back to a decision maker at Audi, all the better. Im out for a curry tomorrow night, but I sort of expect the cops before the weekend. But that'll be another conversation about private land etc.

BigLion

1,497 posts

99 months

Wednesday 15th March 2017
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I don't see why people think it's audi's fault ?

DanSkoda

155 posts

94 months

Wednesday 15th March 2017
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Believe I called it early on. Just gone through a similar thing with a tfsi engine and a knocking noise. Piston has been impacting against the cylinder head, creating the noise. Fault finding scan has picked up that a tuning box has been fitted at some point so that's the end of that.
VWAG won't authorise any further diagnostic time to strip the engine and find out exactly why the head has been impacted.

It's the ultimate get out clause, as long as it's relative to the complaint.
They're not going to write off a warranty claim on a caliper if the gearbox map has been played with for example.

CoolHands

18,652 posts

195 months

Wednesday 15th March 2017
quotequote all
Coded to the car; what bks

briang9

3,293 posts

160 months

Wednesday 15th March 2017
quotequote all
CoolHands said:
Coded to the car; what bks
That's a quality post that added real value to this thread..what a clownlaugh

CoolHands

18,652 posts

195 months

Wednesday 15th March 2017
quotequote all
Yes it's just like a human heart transplant