Should I accept damage to new car
Discussion
essayer said:
Yeah that's shonky. Is that bit between the wheel trim and door painted plastic? It's unpainted on the SEL
Yes, exactly as you see it. Their response is that damage had occurred and water has 'possibly' ingressed. I don't buy it. A bonnet chip does get water ingress and the underside is pristine. Life's too short to sweat it but I do feel a bit irritated by it. I'll keep plugging away but ultimately will fix it and just not buy a VW again. Will they care. Nope 
Edited by Burwood on Monday 27th March 20:47
Burwood said:
Yes, exactly as you see it. Their response is that damage had occurred and water has 'possibly' ingressed. I don't buy it. A bonnet chip does get water ingress and the underside is pristine. Life's too short to sweat it but I do feel a bit irritated by it. I'll keep plugging away but ultimately will fix it and just not buy a VW again. Will they care. Nope
I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
Sheepshanks said:
I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.
Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
I had an NC MX-5 sport secondhand, still under warranty, and the wheels started corroding. Got them replaced under warranty (common problem apparently) and was told that if the new Ones corroded in the same way they wouldn't warranty them. Couldn't quite understand that, I didn't want new wheels for ever, I just wanted wheels that went through the original 3 year warranty period without corroding like a wotsit...Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
Sheepshanks said:
Burwood said:
Yes, exactly as you see it. Their response is that damage had occurred and water has 'possibly' ingressed. I don't buy it. A bonnet chip does get water ingress and the underside is pristine. Life's too short to sweat it but I do feel a bit irritated by it. I'll keep plugging away but ultimately will fix it and just not buy a VW again. Will they care. Nope
I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
t and the Lookers VW attitude really suckedsmall update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.
I really do think the diesel issue may have caused VW to start turning out st cars.
king right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.I really do think the diesel issue may have caused VW to start turning out s
t cars. Edited by Burwood on Tuesday 28th March 09:50
Burwood said:
small update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.
I really do think the diesel issue may have caused VW to start turning out st cars.
I though that I'd quote this in case of edit or deletion. king right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.I really do think the diesel issue may have caused VW to start turning out s
t cars. Edited by Burwood on Tuesday 28th March 09:50
I am one on the "thick" ones you mention in your post. On your original pictures the damage was not clear, it's not necessary for you to go to war with anyone that questions you. If you're not interested in people's opinions then don't post.
By the way naming and shaming is against the posting rules.
robemcdonald said:
Burwood said:
small update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.
I really do think the diesel issue may have caused VW to start turning out st cars.
I though that I'd quote this in case of edit or deletion. king right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.I really do think the diesel issue may have caused VW to start turning out s
t cars. Edited by Burwood on Tuesday 28th March 09:50
I am one on the "thick" ones you mention in your post. On your original pictures the damage was not clear, it's not necessary for you to go to war with anyone that questions you. If you're not interested in people's opinions then don't post.
By the way naming and shaming is against the posting rules.
Best/Worst/Weirdest thread I've come across in a while - I'm still trying to work out if you're entirely serious or just winding everyone up (quite effectively).
Out of interest, if it's unacceptable to you for a piece of plastic trim positioned close to the wheels & ground to have taken some stone induced damaged in 6000 miles of use, at what point would you consider it acceptable? 10,000 miles? 20,000 miles? Or would you expect the car to be built in such a way that this sort of 'damage' should never occur?
Out of interest, if it's unacceptable to you for a piece of plastic trim positioned close to the wheels & ground to have taken some stone induced damaged in 6000 miles of use, at what point would you consider it acceptable? 10,000 miles? 20,000 miles? Or would you expect the car to be built in such a way that this sort of 'damage' should never occur?
Burwood said:
small update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.
I really do think the diesel issue may have caused VW to start turning out st cars.
And whilst I understand it's a nuisance and I wouldn't be happy, in 6 months your new part might look exactly the same. Then what? It seems to be a design flaw...and it will get to a point where VW will refuse a further fix. Most cars have something similar to this somewhere. Mudguards might reduce the damage, but it seems like the plastic is susceptible to road rash.king right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.I really do think the diesel issue may have caused VW to start turning out s
t cars. Edited by Burwood on Tuesday 28th March 09:50
What are they doing about the paint? (If I've missed that update)
You seem over aggressive to anybody that doesn't shout from the rooftops that you've been hard done by from VW. Chill out a bit and you'll get a lot more people on-side.
Burwood said:
I really do think the diesel issue may have caused VW to start turning out st cars.
In view of their issues you'd think VW would go out of their way regarding customer satisfaction issues but they obviously couldn't give a st cars. t while there are so many people who buy VW after VW. I know people joke about VW fanboys but even on the Tiguan forum I use you get your head ripped off if you say anything bad about VW.I was chatting to the indie that now looks after the mk6 Golf I mentioned earlier and saying we'd like to hang on to it as it's one of the last of the "basic" cars with minimal complicated stuff to go (expensively) wrong.
He said the later cars are awful - he made the point that they've thrown a lot of technology at recent cars but have to sell them for about the same price as previous models so, of course, something has to give.
Are VW mudflaps available for the model in question?
While I wouldn't have got myself worked up into a lather like the OP did over the tar residue in his original pics, I would be annoyed about the paint flaking and want that fixing. As for the road rash on that bit of plastic trim. Yeah maybe.. but it's a bit of soft plastic unpainted trim in the wheel arch right behind the tyre so expecting that to survive unscathed is perhaps being a tad unrealistic. Even if it was a painted metal wing there, constant pounding by road chippings would eventually cause the paint to chip in places, just like it does on the lip of the every bonnet but you don't go back bleating at the dealer when that happens.
Even if the dealer replaces the trim, it's going to look the same again in a few hundred miles. Clearly a bad design but from the pic below it seems to be there as half arch filler and half protection for the (metal) bodywork.
While I wouldn't have got myself worked up into a lather like the OP did over the tar residue in his original pics, I would be annoyed about the paint flaking and want that fixing. As for the road rash on that bit of plastic trim. Yeah maybe.. but it's a bit of soft plastic unpainted trim in the wheel arch right behind the tyre so expecting that to survive unscathed is perhaps being a tad unrealistic. Even if it was a painted metal wing there, constant pounding by road chippings would eventually cause the paint to chip in places, just like it does on the lip of the every bonnet but you don't go back bleating at the dealer when that happens.
Even if the dealer replaces the trim, it's going to look the same again in a few hundred miles. Clearly a bad design but from the pic below it seems to be there as half arch filler and half protection for the (metal) bodywork.
Sheepshanks said:
I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.
Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
On the flip side, my dad has had numerous diamond cut wheel sets replaced, all under warranty by VW. No quibble or hassle any time. Just goes into the original supplying dealer, asks them can they order a new set as they are corroding, no problem getting them swapped. This has been on Beetles, Polo's and Up!Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
Not sure if being a regular customer helps or not though?
MDMA said:
On the flip side, my dad has had numerous diamond cut wheel sets replaced, all under warranty by VW. No quibble or hassle any time. Just goes into the original supplying dealer, asks them can they order a new set as they are corroding, no problem getting them swapped. This has been on Beetles, Polo's and Up!
I've read the same thing too on VW forums so I was a bit gobsmacked when they said "no". It might have worked against us that the wheels had been well looked after and white spider corrosion that you get on diamond cut wheels hadn't spread. The problem was the lacquer had come off around the centre holes. Wheels had never been off the car and the dealer claimed someone had tried to nick the centre caps, yet they were unmarked.Apparently VW put the onus on the dealer to call it, but if VW reject them when they get returned then the dealer is stuffed. So you can't blame then for being cautious.
MDMA said:
Not sure if being a regular customer helps or not though?
Based on the number of times you see people say "I've had n VWs but never again" after an issue with VW I doubt that's the case.MDMA . said:
Sheepshanks said:
I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.
Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
On the flip side, my dad has had numerous diamond cut wheel sets replaced, all under warranty by VW. No quibble or hassle any time. Just goes into the original supplying dealer, asks them can they order a new set as they are corroding, no problem getting them swapped. This has been on Beetles, Polo's and Up!Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.
Not sure if being a regular customer helps or not though?
I'll probably also have a moan about the boot touching the bumper as well. There is a nice indent into the paint which won't polish out just where the boot shuts. It's a nice car but the attention to detail on the exterior is st in my opinion. I'm looking forward to seeing the local dealer again.
t in my opinion. I'm looking forward to seeing the local dealer again.Edited by Burwood on Tuesday 28th March 18:14
Burwood said:
I'm not interested in your opinion-self labelled 'thick'-i posted it because I know many PH members have this exact car which is a Tiguan R line MY2017. You quoted it in case of editing, there are some tools on this site
You really are quite the charmer aren't you? I wonder if your attitude is influencing the dealer. If it's anything like how you talk people on here I'm not surprised they told you to foxtrot oscar.Anyway good luck with getting your car fixed.
robemcdonald said:
Burwood said:
I'm not interested in your opinion-self labelled 'thick'-i posted it because I know many PH members have this exact car which is a Tiguan R line MY2017. You quoted it in case of editing, there are some tools on this site
You really are quite the charmer aren't you? I wonder if your attitude is influencing the dealer. If it's anything like how you talk people on here I'm not surprised they told you to foxtrot oscar.Anyway good luck with getting your car fixed.
Burwood said:
I'll probably also have a moan about the boot touching the bumper as well. There is a nice indent into the paint which won't polish out just where the boot shuts. It's a nice car but the attention to detail on the exterior is st in my opinion. I'm looking forward to seeing the local dealer again.
Based on comments on the Tiguan forum I visit a number of owners who have moved from the mk1 to the mk2 aren't thrilled with the new one. They even went through a spate of the driver's seat collapsing.t in my opinion. I'm looking forward to seeing the local dealer again.The mk1 we have has the same kind of "hewn from granite" feeling our mk1 Honda Jazz had - another car that's gone steadily downhill with each iteration.
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