Should I accept damage to new car

[Burwood]

spodrod said:

fk me. OP is exactly the reason I could never work in any customer facing profession.

Interesting comment. I've worked in customer facing environments all my working life, financial services which was very customer/client focussed. Now, my customers build hotels and very expensive things. I may be a bit fussy by your standards but I'm pretty relaxed. I could take or leave the car issue but it's too new not to at least look at the problem. In my world (work) I bend over backwards to make sure everything is perfect and i'll admit that sometimes I can get a bit knit picky myself. The BBQ was in a state though. I didn't send back the Heston bbq gloves which when donned have sharp leather bits inside the gloves and hurt your fingers. I'll happily live with it Don't get all uppity guys it's just a bit of banter

[Burwood]

Ahbefive said:

That bbq lid, you really packed it all up and drove to get a replacement? Surprised that anyone could be bothered enough to do that.

Other parts were knackered too-and no, they are collecting it at 9am tomorrow and giving me another one. I did waste 2 hours faffing about with it and planned a BBQ-old one in the skip. And no i didn't ask for compensation

[Burwood]

JonnyVTEC said:

Our countryman has this issue with the 18" wheels and barrel like doors that tuck under. The front wheel debris does this but it's well up the rear door cladding aswell.

Much better since fitting mudguards and I intend to replace now it's spring as when washed the stone pecking makes the section still look dirty. Thankfully being high volume grained black they are pretty cheap.

well in future i'll fit mud guards- shows you how little i know about cars. I didn't think they offered any cosmetic protection

[Burwood]

CoolHands said:

I'm guessing seat cupra.

Nope, not a seat or soda, it's a vw

[Burwood]

Old Tyke said:

Burwood said:

well in future i'll fit mud guards- shows you how little i know about cars. I didn't think they offered any cosmetic protection

Why did you think they were for then? Ornamental purposes?

To stop mud hitting the sills. Not stop mud hitting the plastic and said plastic was so st it melted .

[Burwood]

more paint flaking off. Stone chips don't cause this. It's delaminating. But hey i guess I'm just whinging again.

[Burwood]

It's a different part but it's painted plastic, yes. I've already had a body shop look at it and it's clear what it is. I'm just seeing what you guys think. I think i know

You can see the tyre in the second image. Black wheel arch then a 5 cm(colour coded) vertical strip which joins the door.

[Burwood]

Jonno02 said:

First picture is nothing. Second picture of the paint, not acceptable.

The first Pic is nothing? You mean the one showing the large piece of paint lifting?

[Burwood]

i'll keep the thread updated. On this recent 'find', Lookers VW say it's a stone chip and won't fix it. I like a challenge

[Burwood]

essayer said:

Yeah that's shonky. Is that bit between the wheel trim and door painted plastic? It's unpainted on the SEL

Yes, exactly as you see it. Their response is that damage had occurred and water has 'possibly' ingressed. I don't buy it. A bonnet chip does get water ingress and the underside is pristine. Life's too short to sweat it but I do feel a bit irritated by it. I'll keep plugging away but ultimately will fix it and just not buy a VW again. Will they care. Nope

Edited by Burwood on Monday 27th March 20:47

[Burwood]

Sheepshanks said:

Burwood said:

Yes, exactly as you see it. Their response is that damage had occurred and water has 'possibly' ingressed. I don't buy it. A bonnet chip does get water ingress and the underside is pristine. Life's too short to sweat it but I do feel a bit irritated by it. I'll keep plugging away but ultimately will fix it and just not buy a VW again. Will they care. Nope

I got nowhere with the ridiculous diamond cut alloys that VW fitted to a very basic Golf one of my daughters has. They started to corrode but the dealer said they weren't bad enough to change, but not to worry as they're warranted for 4 years. No way did I believe this was true and VW UK confirmed it isn't and also said "not bad enough" isn't an acceptable answer, they're either OK or they're not.

Dealer service manager avoided the VW persons calls for several weeks, to their clear frustration. which I thought might make VW more supportive of me. After escalation forced contact he wanted to see the car, glanced at the wheels and said they were OK. VW then backed the dealer.

The guy I met was pleasant but rather dismissive. It's a blatant case of thinking what BS excuse can we come up with. Ibe contacted the supplying dealer and will contact UK.. Just disappointed the QC is a bit st and the Lookers VW attitude really sucked

[Burwood]

small update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.

I really do think the diesel issue may have caused VW to start turning out st cars.

Edited by Burwood on Tuesday 28th March 09:50

[Burwood]

robemcdonald said:

Burwood said:

small update. I emailed all the images and emails between myself and my local dealer, Lookers VW Guildford, to the supplying dealer who was excellent just 2 hours away. I missed the call but the VM content was ' absolutely disgusting treatment by Lookers' call me back to sort this out. I think, may be wrong, but I'm getting a fix. FOC and too fking right-anyone who thinks this acceptable or can show me this sort of damage on a 6 month old car please do, otherwise shut the fk up and for the thick-the marks are chipped plastic not dirt or tar. It's effectively sand blasted black plastic. I did ask the dealer why i couldn't see any stock cars with this damage. Hmm couldn't say.

I really do think the diesel issue may have caused VW to start turning out st cars.

Edited by Burwood on Tuesday 28th March 09:50

I though that I'd quote this in case of edit or deletion.

I am one on the "thick" ones you mention in your post. On your original pictures the damage was not clear, it's not necessary for you to go to war with anyone that questions you. If you're not interested in people's opinions then don't post.

By the way naming and shaming is against the posting rules.

I'm not interested in your opinion-self labelled 'thick'-i posted it because I know many PH members have this exact car which is a Tiguan R line MY2017. You quoted it in case of editing, there are some tools on this site

[Burwood]

I'll probably also have a moan about the boot touching the bumper as well. There is a nice indent into the paint which won't polish out just where the boot shuts. It's a nice car but the attention to detail on the exterior is st in my opinion. I'm looking forward to seeing the local dealer again.

Edited by Burwood on Tuesday 28th March 18:14

[Burwood]

TooMany2cvs said:

robemcdonald said:

Burwood said:

I'm not interested in your opinion-self labelled 'thick'-i posted it because I know many PH members have this exact car which is a Tiguan R line MY2017. You quoted it in case of editing, there are some tools on this site

You really are quite the charmer aren't you? I wonder if your attitude is influencing the dealer. If it's anything like how you talk people on here I'm not surprised they told you to foxtrot oscar.

Anyway good luck with getting your car fixed.

Tiguan. The upmarket Zafira for angry dads...

It's not my car. I just get tasked with dealing with having it cleaned, watered, etc.

[Burwood]

echo sheepshanks comments-the first tiguan was a basic well made car. Solid. The new car drives superbly, has great tech and fit/finish inside looks good. outside not so good. I also agree re your comment on keeping loyal customers happy when its a small issue. She's had A3, R32, Tiguan prior to another Tiguan. Loyal, yes. Deserves better!

Anyway I've landed the dealer in it via UK (as instructed to do). Guaranteed fix FOC so thats fine. Next car will be an X3 almost certainly. Will stick with Inchcape who have been amazing dealers-couldst be happier with them. And fk you Lookers

[Burwood]

Old Tyke said:

Burwood said:

It's not my car.

So why the endless whining in this thread? Let the owner sort their own problems out if they're that bothered about them. Why are you sticking your beak in?

It's my wife. Everyone else got that

[Burwood]

CoolHands said:

I appreciate you wanting something changed if it isn't right. But going from VAG to BMW won't help - do you really think any of the manufacturers are any different from each other? Its just luck as to whether the vehicle you buy (from any manufacturer) has any problems or not. In my opinion they are probably all built to near enough the same price (merc, BMW and VAG)

True, just a knee jerk reaction

[Burwood]

Muddle238 said:

Burwood said:

That panel gap! and VW's supposedly have excellent build quality/tight panel gaps...

I can sort of sympathise with OP regarding the stone chip thing near the rear wheels, my car has big curvy sills that sort of curve away under the car, purely for aesthetics. This puts the paint surface at high risk of stone chips, and after 55k miles I have plenty. I would rather this though than not have the curvy sills, it's all about aesthetics for me.

Something suggests to me that the OP's car has been driven for an extended period over a loose surface of some sort or close to the gutter, kicking up all the crap and throwing it at the bodywork. Accelerated wear if you like. Maybe the SUV has actually been used offroad, but the bodywork can't cope with it.

It does the school run and has never been off-road or driven in gutters. The plastic is clearly st.

[Burwood]

Muddle238 said:

Burwood said:

It does the school run and has never been off-road or driven in gutters. The plastic is clearly st.

I thought you bought it at 6 months old or something? Or did I misread something/confused myself with a another thread.

If you've had it since new, all I can suggest then is that VW build quality is ste.

My bum was the first on the seat. ste is a bit harsh but a few things are not good enough. Rear boot hits bumper right at the close point which has left straight line impact on the paint. Dribble on paint. Paint correction carried out in factory (st job). st plastic. The car is very refined and interior is excellent. Drives very well. The tech is fantastic. None of these niggles are a big deal. The local dealer should have just sorted them out but acted like a jerk so now he gets a kicking from UK as he hasn't followed the rule book.

The way it works is simple. Because cars can come from anywhere in the UK, all dealers sign up to looking after any car (we know that) but what i didn't know is fixes like this are on the local dealers tab, not UK or the supplying dealer. It sounds harsh but thats the deal. And this is why he didn't want to do it, clearly.