Car Salesman Dropped Me Like A Hot Potato
Discussion
I'm not a fan of commission based sales. We see this all the time.
Though many will protest otherwise (ironically, usually those on commission) it simply results in situations like this that we have seen many many times.
I tend to avoid those type of places. Making money by taking advantage of people. Horrible places.
Though many will protest otherwise (ironically, usually those on commission) it simply results in situations like this that we have seen many many times.
I tend to avoid those type of places. Making money by taking advantage of people. Horrible places.
Rick101 said:
I'm not a fan of commission based sales. We see this all the time.
Though many will protest otherwise (ironically, usually those on commission) it simply results in situations like this that we have seen many many times.
I tend to avoid those type of places. Making money by taking advantage of people. Horrible places.
Hes a fleet sales manager. If its a single one off car then its not on his radar anyway. If its part of a pre-agreed fleet sale, then hes already won the business with the company.Though many will protest otherwise (ironically, usually those on commission) it simply results in situations like this that we have seen many many times.
I tend to avoid those type of places. Making money by taking advantage of people. Horrible places.
"Making money by taking advantage of people"? You mean by selling them something?
Tell them you're going to bring a load of cardboard boxes in with you to recreate your garage round the car in the showroom if they can't fetch it round.
If he calls your bluff make sure the boxes are suitably sourced with brands like Tena Lady and Anusol on the side.
Whether it fits or not, tell them it doesn't fit, and then release the 500 mice from the previously prepared cardboard box and walk out.
If he calls your bluff make sure the boxes are suitably sourced with brands like Tena Lady and Anusol on the side.
Whether it fits or not, tell them it doesn't fit, and then release the 500 mice from the previously prepared cardboard box and walk out.
What make and model is it?
Rent one from Enterprise or Sixt or whatever for a day and try that. Should only cost about £20-80 at most.
Or put an "advert" on PH Regions or Gumtree etc. and offer someone, say, 20 quid to pop round and try and park it in your garage (they drive it, not you).
Rent one from Enterprise or Sixt or whatever for a day and try that. Should only cost about £20-80 at most.
Or put an "advert" on PH Regions or Gumtree etc. and offer someone, say, 20 quid to pop round and try and park it in your garage (they drive it, not you).
Tannedbaldhead said:
The dealership is less than a mile away. So handy. It's a shame to have to travel. He doesn't know it won't fit but he's worried that's the case. There is one way to find out.
You try working in sales before giving such people a hard time. If you had to earn your next meal by selling you would quickly learn how best & with whom to spend your time. With practice you would also learn to detect the prospective customer worth developing a mutually trusting relationship with & who may well return many times to buy from you. Nice people buy from nice people a lesson that Rolls Royce once learnt when they were too arrogant & superior assuming American plane manufacturers would only ever buy their engines. The UK with snobbery in its bones just loves sneering at those who sell, yet in other countries it's seen as the profession it is.
daemon said:
Hes a fleet sales manager. If its a single one off car then its not on his radar anyway. If its part of a pre-agreed fleet sale, then hes already won the business with the company.
"Making money by taking advantage of people"? You mean by selling them something?
Our fleet sales guys sell one-offs all the time to randoms coming in, I see their sales figures every week!"Making money by taking advantage of people"? You mean by selling them something?
Admittedly the big wins are the multi-vehicle orders, but the odd order from an SME does happen more regularly than you'd think.
Rick101 said:
It's 'couldn't give a f
k if it doesn't benefit me' attitude that I can't stand. Sadly it's quite prevalent with commission based sales.
I don't blame the sales guys, they are just doing what's best for them.
Hate the game, or something to that effect.
Its a price focused market - car sales has evolved to facilitate what people want. k if it doesn't benefit me' attitude that I can't stand. Sadly it's quite prevalent with commission based sales. I don't blame the sales guys, they are just doing what's best for them.
Hate the game, or something to that effect.
Be careful what you wish for....
strudel said:
Earning their next meal? Sales are not that hard done by.
And nice people are nice all the time, not just to the customers they think will pay. The op is hardly going to recommend the dealership to their friends.
Margins are waifer thin - driven by peoples expectation of a heavy discount or they'll walk and find someone who will do the deal they want. And nice people are nice all the time, not just to the customers they think will pay. The op is hardly going to recommend the dealership to their friends.
Thus its all about volume, thus sales people dont have time to court a customer pander to them.
We as consumers demanded that, and now we've got it.
Tankrizzo said:
daemon said:
Hes a fleet sales manager. If its a single one off car then its not on his radar anyway. If its part of a pre-agreed fleet sale, then hes already won the business with the company.
"Making money by taking advantage of people"? You mean by selling them something?
Our fleet sales guys sell one-offs all the time to randoms coming in, I see their sales figures every week!"Making money by taking advantage of people"? You mean by selling them something?
Admittedly the big wins are the multi-vehicle orders, but the odd order from an SME does happen more regularly than you'd think.
Cant blame him for that, surely?
Maybe the particular car the O/P is looking at the guy can sell 10 times over with no hassle?
Like the forum thread recently where someone seemed irked that a dealer wouldnt sell one of the last available Clubsport (S?) Golfs at a significant discount because it was their expectation that they should?
Edited by daemon on Friday 24th March 21:21
daemon said:
Maybe this particular guy believes his time is better spent - coming up to quarter end - chasing bigger fish?
Cant blame him for that, surely?
Of course, and each franchise will have their own set of target criteria anyway, so who knows. I can't see a particularly busy fleet BDM spending more time than he needs to on one sale, but they tend to operate on the basis usually that one sale now could be 25 sales next year. Obviously the OP not being a fleet manager of a firm is going to be dealt with differently though! Cant blame him for that, surely?
You are not being unreasonable making sure the car will actually fit in your garage...(I mean fit as you are able to reasonably easily get in and out).
You could "borrow" a car and be back in under half an hour.
I appreciate some customers are timewasters, but I don't think this is the case here...(unless you are planning buying the car elsewhere)
You could "borrow" a car and be back in under half an hour.
I appreciate some customers are timewasters, but I don't think this is the case here...(unless you are planning buying the car elsewhere)
O/P, if you're genuinely going to take the car, from THIS dealer, and the only blocker is whether or not the car will fit in your garage - call his bluff.
Phone and ask to speak to the Dealer Principal, and if you cant get him, ask to speak to someone senior above the person.
Then ask that person why, given you are ready to commit, subject to them driving the car a mile down the road they wont do so?
BUT, they most likely WILL bring the car down to you. If it fits and you dont buy, then you look a bit stupid. If it doesnt fit, then its probably what the salesman new already, and you look a bit stupid.
Up to you....
Phone and ask to speak to the Dealer Principal, and if you cant get him, ask to speak to someone senior above the person.
Then ask that person why, given you are ready to commit, subject to them driving the car a mile down the road they wont do so?
BUT, they most likely WILL bring the car down to you. If it fits and you dont buy, then you look a bit stupid. If it doesnt fit, then its probably what the salesman new already, and you look a bit stupid.
Up to you....
WJNB said:
You try working in sales before giving such people a hard time. If you had to earn your next meal by selling you would quickly learn how best & with whom to spend your time.
I'm sure that fleet cars salesmen are literally surviving from one meal to the next, using only their finely honed bullst skills to survive and an emergency can of beans for that fateful day a fussy customer walks through the door.The real shame of it is how these poor people are press ganged at gun point into selling cars, through no choice of their own.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff