Main Dealers - Still As Useless As Ever

[A500leroy]

A500leroy said:

Brought a Clio from my local Renault guys recently.

199 point check and a fresh mot before delivery.
Check incs service history and brake check.

Upon getting it home, no history, ( but honestly the car has been serviced by the previous owners mate)
250 miles later I start getting a juddering upon braking.

Check the front discs and pads, yep 2 mm lip all round the edge of the disc and some obvious pad marked in certain parts of the discs.

Called them to ask who had done the checks and MOT, Mr S Wonder?

As im having another service with them ( 8 weeks after buying the car because I have no idea what has and hasnt been done) theyll do the discs and pads foc.

Now its jerking when the engine is cold but ive read online that can be a characteristic of the TCE.

Ill report back what happens..

Latest on the saga..

Manger of dealership called me, admitted they had been muppets and not done things to standard, Service history lost..so.. They will give the car a full service to include everything a 5 year old should have had to that point, they will check the brakes and if they agree they will change them as well all free of charge, if the car has an warranty issues in the next 2 years (extended warranty) and the warranty company wont cover the cost due to lack of history the dealership will do it instead.

If there good to word then I dont think thats to bad.

[ChemicalChaos]

A500leroy said:

Latest on the saga..

Manger of dealership called me, admitted they had been muppets and not done things to standard, Service history lost..so.. They will give the car a full service to include everything a 5 year old should have had to that point, they will check the brakes and if they agree they will change them as well all free of charge, if the car has an warranty issues in the next 2 years (extended warranty) and the warranty company wont cover the cost due to lack of history the dealership will do it instead.

If there good to word then I dont think thats to bad.

Just as long as you get that last warranty part in writing and signed/dated!

[Trevor555]

A500leroy said:

A500leroy said:

Brought a Clio from my local Renault guys recently.

199 point check and a fresh mot before delivery.
Check incs service history and brake check.

Upon getting it home, no history, ( but honestly the car has been serviced by the previous owners mate)
250 miles later I start getting a juddering upon braking.

Check the front discs and pads, yep 2 mm lip all round the edge of the disc and some obvious pad marked in certain parts of the discs.

Called them to ask who had done the checks and MOT, Mr S Wonder?

As im having another service with them ( 8 weeks after buying the car because I have no idea what has and hasnt been done) theyll do the discs and pads foc.

Now its jerking when the engine is cold but ive read online that can be a characteristic of the TCE.

Ill report back what happens..

Latest on the saga..

Manger of dealership called me, admitted they had been muppets and not done things to standard, Service history lost..so.. They will give the car a full service to include everything a 5 year old should have had to that point, they will check the brakes and if they agree they will change them as well all free of charge, if the car has an warranty issues in the next 2 years (extended warranty) and the warranty company wont cover the cost due to lack of history the dealership will do it instead.

If there good to word then I dont think thats to bad.

They sound quite desperate for you to keep that car.

Do an Hpi with a mileage check please.

And as that warranty will be no good due to the lack of history (as they're suggesting), they should be refunding you for it.

Edited by Trevor555 on Wednesday 21st February 09:53

Edited by Trevor555 on Wednesday 21st February 09:54

[A500leroy]

Trevor555 said:

A500leroy said:

A500leroy said:

Brought a Clio from my local Renault guys recently.

199 point check and a fresh mot before delivery.
Check incs service history and brake check.

Upon getting it home, no history, ( but honestly the car has been serviced by the previous owners mate)
250 miles later I start getting a juddering upon braking.

Check the front discs and pads, yep 2 mm lip all round the edge of the disc and some obvious pad marked in certain parts of the discs.

Called them to ask who had done the checks and MOT, Mr S Wonder?

As im having another service with them ( 8 weeks after buying the car because I have no idea what has and hasnt been done) theyll do the discs and pads foc.

Now its jerking when the engine is cold but ive read online that can be a characteristic of the TCE.

Ill report back what happens..

Latest on the saga..

Manger of dealership called me, admitted they had been muppets and not done things to standard, Service history lost..so.. They will give the car a full service to include everything a 5 year old should have had to that point, they will check the brakes and if they agree they will change them as well all free of charge, if the car has an warranty issues in the next 2 years (extended warranty) and the warranty company wont cover the cost due to lack of history the dealership will do it instead.

If there good to word then I dont think thats to bad.

They sound quite desperate for you to keep that car.

Do an Hpi with a mileage check please.

And as that warranty will be no good due to the lack of history (as they're suggesting), they should be refunding you for it.

Edited by Trevor555 on Wednesday 21st February 09:53

Edited by Trevor555 on Wednesday 21st February 09:54

Mileage and owners stack up, As the guy above says, ill get it in writing, if the warranty dont pay out its on them.

[Sheepshanks]

Trevor555 said:

stevemcs said:

Volvo dealers seem to be kean to impress, unlike the indi garage that won't give me an indication of px unless I carry out a 6 hour round trip.

Then low ball you when you've made the trip.

That's the only reason they wont give you an indication beforehand.

Normal practise is to give an indication of price, less any obvious prep, and we'll only take it in if its' got history, and no nasty previous accidents.

I'm still furious that a few months ago I drove to a place an hour away on a sincere promise of a deal by the GM (who had happened to answer the phone) only to be thoroughly messed about. Won't be doing that again.

[JimmyJack]

Killboy said:

JimmyJack said:

FMOB said:

JimmyJack said:

Killboy said:

KTMsm said:

I would have done the job - handed over the car - then done the paperwork

That would be a terrible way to run a proper business.

A “proper” buisiness should be run properly in the first place especially at the price these main dealers value their time.

Okay so what is classed as a 'proper' business, please educate us all as to the difference between the two types?

How well a business is run or not is very subjective.

Ask Killboy?

Not sure about you, but I don't do any work without it being recorded and the paperwork in order.

I don’t think that’s what he’s asking?

[stevemcs]

Trevor555 said:

Then low ball you when you've made the trip.

That's the only reason they wont give you an indication beforehand.

Normal practise is to give an indication of price, less any obvious prep, and we'll only take it in if its' got history, and no nasty previous accidents.

I'm happy with an approximate price, they can have pictures, walk around video anything, just give me a starting price i'm not going to drive 6 hours just to find out they will offer 2k when i want 3k. It works both ways too as the bumper on the car I was interested quite clearly has a bumper that needs painting given its obvious in the picture.

[James_N]

ChemicalChaos said:

Just as long as you get that last warranty part in writing and signed/dated!

I was just about to post the same! I'd want that in writing for sure.

[Trevor555]

James_N said:

ChemicalChaos said:

Just as long as you get that last warranty part in writing and signed/dated!

I was just about to post the same! I'd want that in writing for sure.

Is any sales manager actually going to sign that one off?

"Anything not covered by a 2 year potentially void warranty, we'll cover the costs" ??

All just to hold onto the profit from one vehicle sale?

There's more to this, makes no commercial sense to offer a customer that, crikey, they could be doing a 150 miles per day commute.

[A500leroy]

Trevor555 said:

James_N said:

ChemicalChaos said:

Just as long as you get that last warranty part in writing and signed/dated!

I was just about to post the same! I'd want that in writing for sure.

Is any sales manager actually going to sign that one off?

"Anything not covered by a 2 year potentially void warranty, we'll cover the costs" ??

All just to hold onto the profit from one vehicle sale?

There's more to this, makes no commercial sense to offer a customer that, crikey, they could be doing a 150 miles per day commute.

Well they aint got a lot of a choice, Either they honor that the warranty they sold me is fit for purpose, or I take them to court if something goes wrong for mis-selling a car AND warranty and with all the proof I have I think there would be a good chance of me getting all my money back.

[Trevor555]

A500leroy said:

Trevor555 said:

James_N said:

ChemicalChaos said:

Just as long as you get that last warranty part in writing and signed/dated!

I was just about to post the same! I'd want that in writing for sure.

Is any sales manager actually going to sign that one off?

"Anything not covered by a 2 year potentially void warranty, we'll cover the costs" ??

All just to hold onto the profit from one vehicle sale?

There's more to this, makes no commercial sense to offer a customer that, crikey, they could be doing a 150 miles per day commute.

Well they aint got a lot of a choice, Either they honor that the warranty they sold me is fit for purpose, or I take them to court if something goes wrong for mis-selling a car AND warranty and with all the proof I have I think there would be a good chance of me getting all my money back.

Court is not a magic wand to wave, and all sorted.

And takes time, lot's of time, and probably only after ombudsman involvement (also a slow process)

And once you've initiated a rejection you can no longer use your car.

So if rejection is on your mind, the time to do it is NOW for the miss selling of a car with FSH..

If they're so desperate for you too keep that car by making those promises there's got to be an issue with the car, and they don't want it back.

One single profit on a car is not worth them offering you the guarantee of standing the cost of repairs for two years for a warranty they've sold you, that they now say might be invalid.

Do you really want all this hassle on your mind?

Just reject it and find another.

[VSKeith]

Trevor555 said:

Court is not a magic wand to wave, and all sorted.

And takes time, lot's of time, and probably only after ombudsman involvement (also a slow process)

And once you've initiated a rejection you can no longer use your car.

So if rejection is on your mind, the time to do it is NOW for the miss selling of a car with FSH..

If they're so desperate for you too keep that car by making those promises there's got to be an issue with the car, and they don't want it back.

One single profit on a car is not worth them offering you the guarantee of standing the cost of repairs for two years for a warranty they've sold you, that they now say might be invalid.

Do you really want all this hassle on your mind?

Just reject it and find another.

+1

Doesn't smell right to me - get rid

[A500leroy]

VSKeith said:

Trevor555 said:

Court is not a magic wand to wave, and all sorted.

And takes time, lot's of time, and probably only after ombudsman involvement (also a slow process)

And once you've initiated a rejection you can no longer use your car.

So if rejection is on your mind, the time to do it is NOW for the miss selling of a car with FSH..

If they're so desperate for you too keep that car by making those promises there's got to be an issue with the car, and they don't want it back.

One single profit on a car is not worth them offering you the guarantee of standing the cost of repairs for two years for a warranty they've sold you, that they now say might be invalid.

Do you really want all this hassle on your mind?

Just reject it and find another.

+1

Doesn't smell right to me - get rid

Its a one owner car with average miles (50k) if you see the car in person it all seems fine, I mean whos to say that if I reject and find another car with a immaculate stamped book is just that, a stamped booked and the cars also not been serviced?

[Trevor555]

A500leroy said:

Its a one owner car with average miles (50k) if you see the car in person it all seems fine, I mean whos to say that if I reject and find another car with a immaculate stamped book is just that, a stamped booked and the cars also not been serviced?

Keep it if you're confident then.

And if you're happy they miss sold you a car.

At the least I'd be want a bit back.

Presume you paid decent money for a "used approved" Renault, from a Renault dealer?

You now own a car with no previous history that wouldn't qualify to be a "used approved" car?

Sorry if it comes across as I'm bugging you, but it bugs the scheiss out of me when dealers miss sell a car, and leave the customer with what we call in the trade "a story car"

And if you offer your car for sale today, most dealers will simply say "sorry, not for me" for a car with no service history, or they will offer you a reduced price.

Edited by Trevor555 on Wednesday 21st February 16:33

[A500leroy]

Trevor555 said:

A500leroy said:

Its a one owner car with average miles (50k) if you see the car in person it all seems fine, I mean whos to say that if I reject and find another car with a immaculate stamped book is just that, a stamped booked and the cars also not been serviced?

Keep it if you're confident then.

And if you're happy they miss sold you a car.

At the least I'd be want a bit back.

Presume you paid decent money for a "used approved" Renault, from a Renault dealer?

You now own a car with no previous history that wouldn't qualify to be a "used approved" car?

Sorry if it comes across as I'm bugging you, but it bugs the scheiss out of me when dealers miss sell a car, and leave the customer with what we call in the trade "a story car"

And if you offer your car for sale today, most dealers will simply say "sorry, not for me" for a car with no service history, or they will offer you a reduced price.

Edited by Trevor555 on Wednesday 21st February 16:33

Well it must qualify as a approved used as thats what ive purchased it as, Got a grand under book value. It will be 'sold' back to them when the time comes.

[NRG1976]

Is the service history held electronically on their systems?

[carlove]

Maybe not useless, but bumping the thread for the cheek of the Kia dealer. Had a loud rattle following heavy braking, booked in with Kia just in case it was a warranty issue and not wear and tear(wishful thinking) , it needed front discs and pads (one had pitting causing the noise), their quote was £480! So I rang my local trusted mechanic, who quoted £330(still a little high I thought), I tell Kia not to bother as I'll book in with my trusted mechanic, 10 minutes later they ring back to say they've looked again and can match £330. I authorised the work at the main dealer, as the car was already there so saved another trip, but a bit miffed they were clearly going to try and rip me off if I didn't get a cheaper quote.

I was considering whether to book with the main dealer or my independent for the inspection, but thought on the off chance it's something that could be classed as a defect (it wasn't) I thought I'd take the chance at the main dealer, probably makes me the idiot.

[Dr Interceptor]

carlove said:

Maybe not useless, but bumping the thread for the cheek of the Kia dealer. Had a loud rattle following heavy braking, booked in with Kia just in case it was a warranty issue and not wear and tear(wishful thinking) , it needed front discs and pads (one had pitting causing the noise), their quote was £480! So I rang my local trusted mechanic, who quoted £330(still a little high I thought), I tell Kia not to bother as I'll book in with my trusted mechanic, 10 minutes later they ring back to say they've looked again and can match £330. I authorised the work at the main dealer, as the car was already there so saved another trip, but a bit miffed they were clearly going to try and rip me off if I didn't get a cheaper quote.

I was considering whether to book with the main dealer or my independent for the inspection, but thought on the off chance it's something that could be classed as a defect (it wasn't) I thought I'd take the chance at the main dealer, probably makes me the idiot.

Fair play to them for matching your other quote.

I'd suggest they were not trying to rip you off, they were just applying their usual labour rate to their initial quote which is no doubt higher than the rate your trusted mechanic charges you. The main dealer rate will be higher to cover their massive overheads.

[NelsonM3]

Dr Interceptor said:

carlove said:

Maybe not useless, but bumping the thread for the cheek of the Kia dealer. Had a loud rattle following heavy braking, booked in with Kia just in case it was a warranty issue and not wear and tear(wishful thinking) , it needed front discs and pads (one had pitting causing the noise), their quote was £480! So I rang my local trusted mechanic, who quoted £330(still a little high I thought), I tell Kia not to bother as I'll book in with my trusted mechanic, 10 minutes later they ring back to say they've looked again and can match £330. I authorised the work at the main dealer, as the car was already there so saved another trip, but a bit miffed they were clearly going to try and rip me off if I didn't get a cheaper quote.

I was considering whether to book with the main dealer or my independent for the inspection, but thought on the off chance it's something that could be classed as a defect (it wasn't) I thought I'd take the chance at the main dealer, probably makes me the idiot.

Fair play to them for matching your other quote.

I'd suggest they were not trying to rip you off, they were just applying their usual labour rate to their initial quote which is no doubt higher than the rate your trusted mechanic charges you. The main dealer rate will be higher to cover their massive overheads.

Exactly. Probably fitting them at cost price to keep the business and a Technician busy. £330 for pads and discs at a dealer is well cheap, even for KIA.

[carlove]

Maybe I incorrectly interpreted the sudden change in price as an attempted rip off. I've only had prices matched on a lower priced service like this of about £50, never has £150 knocked off, hence thought it was an attempted rip off.

To be honest, they're the best main dealer I've used, no upselling at my last service, and can book in with a courtesy car included within a week. Just felt a bit off that £150 would be dropped off so quickly.

I was of course polite and didnt moan at them about the costs, but started thinking about the oddness once I got home.