RE: PHers To Get Up To 15% Insurance Discount With Flux

[Ash From Flux]

Hellhound said:

When are Flux starting selling policies in The Republic of Ireland? The choice of underwriters here is VERY limited...

Hello, I have not heard of anything on this at the moment but I will keep you posted if this happens.
Thanks

[ant leigh]

I have just come out of a company car scheme so I have no no claims discount, although I have 15 years + as a company car driver without a claim.
Purchased a Renaultsport Megane 265 earlier this year. I had originally got a quote for around £850.00 for an RS250 but as the 265 was a new model and not even on the list of most companies I ended up paying £2,200.00 with Renault insurance as the only option I had, which has seriously pi**ed me off.
Is this something that Flux would be competitive with?
I reckon at some point I should be able to get a more realistic deal and I would look to cancel the existing insurance and reinsure if the saving/refund makes it worthwhile

[edo]

Have you tried asking your company car insurer if they will confirm number of years of accident free motoring? Some companies will accept this in certain circumstances - worth a try.

[Ash From Flux]

ant leigh said:

I have just come out of a company car scheme so I have no no claims discount, although I have 15 years + as a company car driver without a claim.
Purchased a Renaultsport Megane 265 earlier this year. I had originally got a quote for around £850.00 for an RS250 but as the 265 was a new model and not even on the list of most companies I ended up paying £2,200.00 with Renault insurance as the only option I had, which has seriously pi**ed me off.
Is this something that Flux would be competitive with?
I reckon at some point I should be able to get a more realistic deal and I would look to cancel the existing insurance and reinsure if the saving/refund makes it worthwhile

It would be worth a look when your renewal is due. Once you have a years ncb from Renault and you have owned that vehicle for 12 months we have specialist hot hatch schemes that could get you a good deal. Feel free to PM me some details at the time and I can have a look at quotes for you. Thanks
Ash

[chockymonster]

Currently discussing my discount with Flux at the moment.
They want me to provide my username and password to pistonheads so that they can verify my membership!
Really? That's madness!

[nosuchuser]

theboyfold said:

Thought I'd just mention your policy of sending through an inflated quote with the promise of automatic renewal just lost you a customer. Lucky for me I had to change my card this year.

I utterly hate that practice and I've found a better policy which is 30% less than your inflated quote.

+1 (well +2 actually) both renewals from Flux this year at least £200 more than elsewhere.
With the first renewal I went through the rigmarole of a re-quote with Flux and they managed to knock £170 off. Still went elsewhere.
This renewal, not even bothering...

[Ash From Flux]

chockymonster said:

Currently discussing my discount with Flux at the moment.
They want me to provide my username and password to pistonheads so that they can verify my membership!
Really? That's madness!

Hello, We do checks occasionally for this type of thing. It's worth doing if it gives you money off for being a member of a free website though.

[Ash From Flux]

nosuchuser said:

+1 (well +2 actually) both renewals from Flux this year at least £200 more than elsewhere.
With the first renewal I went through the rigmarole of a re-quote with Flux and they managed to knock £170 off. Still went elsewhere.
This renewal, not even bothering...

Hello
Sorry to hear that you have gone elsewhere. If you would like me to look at quotes for you next time around feel free to pm me some details. Thanks
Ash

[SV8Predator]

Ash From Flux said:

Hello, We do checks occasionally for this type of thing. It's worth doing if it gives you money off for being a member of a free website though.

I guess poor ol' Ash is regretting putting that in writing. . .

[J4K UH]

"I'd like to wire the monies...." Haha.

[ZOLLAR]

I'm surprised they want the password.

Especially considering this part of the Pistonheads T+Cs

T+Cs said:

You are responsible for all statements made and acts that occur through the use of your membership and password. Please don't disclose your password to anybody. If your password has been stolen, you must contact us immediately.

[Garlick]

Ash From Flux said:

Hello, We do checks occasionally for this type of thing. It's worth doing if it gives you money off for being a member of a free website though.

Sorry to air this in public, but there's no need to do this at all.

We'd like to be consulted before you ask this question as it's not what we want you to do, not least as it has confidentiality issues.

I'll mail our Flux contacts about this now. You do a good job for us, but can't see a reason to ask this.

[chevy-stu]

Oops !

[Ash From Flux]

Hello
I assume we may have asked for the username as proof of membership but I can't imagine we would have asked for the password, as previously mentioned we shouldn't have. Sorry I should have clarified that.
Ash

[chockymonster]

Ash From Flux said:

Hello
I assume we may have asked for the username as proof of membership but I can't imagine we would have asked for the password, as previously mentioned we shouldn't have. Sorry I should have clarified that.
Ash

Well as you record calls for training purposes I'm sure you'll be able to verify that I'm not lying
I was asked for the username and password so that you could verify my membership.
I refused to provide my password. I provided my username and a link to my profile by email.

[Ash From Flux]

Hello

Apologies for the confusion.

I should have been clearer in my response.

We will sometimes ask for your username as proof of membership but as previously mentioned we should NOT be asking for your password.

You are quite right that we do record our phone calls and obviously this is an issue that needs to be looked into as it would appear someone is not following procedures and needs further instruction/training.

If you could please pm me your policy number or name and post code I will be able to look into this, listen to the call and arrange for management to immediately take the appropriate action to ensure this does not happen again.

Thank you for bringing this to my attention.

Ash

[Ash From Flux]

I have recieved a further update on the password issue.
Senior management have been made aware af the problems and an email has been sent to all users in the appropriate sections advising them NEVER to ask for passwords. The individual member of staff will be spoken to today.
The item will also be placed on all team meeting agendas to ensure this does not happen again.

[CupraAndy]

SO ANGRY with Flux!!

Have been with you before - faultless (back then), then this summer you offered me great deals for both my cars - so job done, i came back! But little did i know itll be so much hard work!!

Every week, sometimes a couple times a week i get emailed asking for proof of no claims (but never saying which car you need!!), copys of my licence (recently renewed so that put a spanner in the works!) a utility bill, EVERY FUKING TIME always all this info!!!! So i send it all, but all in vein - i scan it in and email it - asking for read receipt but never get one, i post it but you claim its never received!

WHAT ELSE AM I MEANT TO DO!!!!

Just rang up Flux to talk about the email i just had, which was again asking for proof of no claims otherwise my insurance will be canceled! BUT - which car you want details for i dont know?! So I was put on hold for over 10 mins, and still noone came back to me! & I dont actually have time to sit on hold all day!

Fuked right off with flux now!! utterly utterly useless!!! And HELL NO will i ever use you again! I will also make sure everyone and every forum i am know of / see is made aware of this thread as 90% of posts here are complaints!

I was gona write on here good words about you when i took my policy out - bloody glad i didnt now!

USELESS FLUX! never ever again!

I know its not your fault Ash, but I just dont know what else to do! Cant seem to get thru to anyone there!

Andy Lang

[Ash From Flux]

Hello Andy
Sorry to hear that you have been having issues sending in various documentation. When we ask for documents to be returned we normally ask for it within 14 days. This can be extended to 30 days if you have had troubles sending the relenent paperwork. The emails you receive from us should have the policy number relating to the policy in question on them. I will gladly look into the problems however i am not in until tuesday. You can pm me your details and i will have a look when i return. However as you have recieved a notice that your policy may be cancelled then it would be best if you could contact the office at some time tommorrow. They should be open 9-4.
Thanks
Ash

[CupraAndy]

Hi Ash,

Thanks for helping me with this, so fed up and annoyed its just not funny!

I finally got a letter to confirm my address Flux just need a bill to show thats where i live, so ive just emailed them a scan of my council tax bil with my address on!
Could you kindly make sure that they get it please?! and if i have any more emails asking for documents itll be a matter for the courts.

thanks,

Andy Lang