How to steal a BMW....
Discussion
havoc said:
It's not just BMW, I suspect it's ALL car manufacturers. I have direct knowledge of the following manufacturers burying their heads in the sand about incompetence and/or deceit by franchised dealerships:-
Ford
Honda
Porsche
...and I've heard stories about Porsche (again), Mercedes, Vauxhall and Peugeot.
...which doesn't really give you a lot of confidence all-round. I do agree, however, with the comments that BMW UK (or Honda UK, etc...) should actually CARE about the brand-image in this country, and therefore (while they have no obligation to get involved) should be investigating these issues for their own purposes, such as franchise-management!
Yes I think its a case that BMW UK should not have direct responsibility to you but should be responsible for bringing the dealership in line for damage to their name and keeping you informed of their investigations/actions with the dealership to satisfy you that you are important to them as the end user of their product. The dealership should then (with a little pressure where necessary from BMW UK) be responsible for rectifying the matter to a satisfactory conclusion with you.Ford
Honda
Porsche
...and I've heard stories about Porsche (again), Mercedes, Vauxhall and Peugeot.
...which doesn't really give you a lot of confidence all-round. I do agree, however, with the comments that BMW UK (or Honda UK, etc...) should actually CARE about the brand-image in this country, and therefore (while they have no obligation to get involved) should be investigating these issues for their own purposes, such as franchise-management!
If I went to see a car that was stolen recovered I'd be expecting to pay less for it. That's the dealers fault. Directly.
f
kIN OUTRAGEOUS!
Surely they must have some sort of legal obligation to thoroughly check all requests such as this?
Any failure to do so should result in action taken against them!
No?
Or would they just say now that due to you previously accepting tokens of apology then you negate any further stance you might take against them??
kIN OUTRAGEOUS!Surely they must have some sort of legal obligation to thoroughly check all requests such as this?
Any failure to do so should result in action taken against them!
No?
Or would they just say now that due to you previously accepting tokens of apology then you negate any further stance you might take against them??
I have warned them enough that I will be taking action, they don't really care or maybe calling my bluff?? They can say they are being proactive in terms that they are trying to help sort of the mess by replacing the locks, the problem is that they are incompetent.
You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
Plus this: http://www.thisislondon.co.uk/standard/article-237...
Wasn't there another thread on here recently about BMWs being regularly opened with no damage and without the alarm going off?
Wasn't there another thread on here recently about BMWs being regularly opened with no damage and without the alarm going off?
Sebba said:
I have warned them enough that I will be taking action, they don't really care or maybe calling my bluff?? They can say they are being proactive in terms that they are trying to help sort of the mess by replacing the locks, the problem is that they are incompetent.
You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
is there not the danger that your car will now show up as 'stolen recovered'? Received wisdom is that could knock up to 20% off its resale value...You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
TTwiggy said:
Sebba said:
I have warned them enough that I will be taking action, they don't really care or maybe calling my bluff?? They can say they are being proactive in terms that they are trying to help sort of the mess by replacing the locks, the problem is that they are incompetent.
You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
is there not the danger that your car will now show up as 'stolen recovered'? Received wisdom is that could knock up to 20% off its resale value...You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Personally my biggest disappointment is two things:
1) Lack of acknowldgement from the MD that a BIG mistake was made - he just is going along the lines that mistakes happen...
2) BMW UK desire to distance themselves as far away from this issue as possible - taking no responsibility
Sebba said:
You must remember I have not lost any money (they are doing the repair free but they are bodging it up) and any loss to the value of my car is difficult to ascertain.
Yes but said scum would not have been able to steal your car without dealers help. Are you in the same position now as you were before the car was half inched no. Who is responsible for this.. Dealer. Forgetting the law for a moment! If it was my business. I'd be making a point of making your life easier for your troubles. Firing the employee, sorting the car correctly and giving you a free service including pick up and delivery when you next need it / or offering you the option of a car at cost. None of which would be costly at all to the dealership but would send you away telling hopefully quite a different story and making you feel like they were on your side in the matter. Not a cold shoulder to the customer!
Sebba said:
I have instructed a solicitor but it is pretty slow moving - we are looking at the case as there has not been any monetary loss to me so far.
Yes there has. Your car is now stolen/recovered, thus not as easy to sell or worth as much as it was prior to them enabling the thief to steal it! Sounds like financial loss to me.I've spoken to the BMW dealer concerned as we're a little worried that this thread is going to descend into chaos.
Worth noting that:
- This situation has highlighted a completely new method of vehicle crime. The garage concerned are absolutely mortified and are co-operating fully with two police forces to try and solve the crime.
- The OP is clearly aggrieved at the way he has been treated but the dealership have tried to do as much as they can to help solve the problem.
As the situation is ongoing and I don't particularly want to delete the whole thread at present, I'm going to close it here. I will also remove a couple of comments which contravene our N&S rules.
To the OP - please resist the temptation to begin another thread on the topic.
Thanks,
Stuart
Worth noting that:
- This situation has highlighted a completely new method of vehicle crime. The garage concerned are absolutely mortified and are co-operating fully with two police forces to try and solve the crime.
- The OP is clearly aggrieved at the way he has been treated but the dealership have tried to do as much as they can to help solve the problem.
As the situation is ongoing and I don't particularly want to delete the whole thread at present, I'm going to close it here. I will also remove a couple of comments which contravene our N&S rules.
To the OP - please resist the temptation to begin another thread on the topic.
Thanks,
Stuart
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