Windscreen Claims WILL Affect Your NCD

[Fox-]

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

[shirt]

Glassman said:

shirt said:

timely post as my windscreen was cracked on the m18 yesterday.

I'm with flux so need to visit an internet cafe (am on my phone now) to view my policy docs.

anyone had to claim for new glass under flux? what is the excess and who do they use? will it affect my renewal? Its only a clio so I guess I could find a cheap screen but not sure if I can be bothered fitting it myself.

Flux issued the policy which is underwritten by ( X ). Each will have their own Key Facts / limits / restrictions / excess / etc. If you're not sure, PM me the name of the underwriter (no policy details) and I'll happily advise.

Re: Autoglass - guys, we already have several Autoglass bashing/praising posts and threads.

much obliged, cheers. I'll pm you later once I've read the policy

[Glassman]

Fox- said:

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

Are you (or were you at the time) insured with Elephant?

[Silent1]

Fox- said:

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

It is very true they replaced it last week after 2 months of arguing that it will void the warranty

[busta]

saladdodger said:

busta said:

saladdodger said:

joebongo said:

That's cos Autoglass and their "2 hour video in the back room" trained ilk cock it up so often but must be the cheapest option for the insurers.

Edited by joebongo on Saturday 7th August 08:21

they didnt make a great job of mine, some reason the headliner now rattles, missin clips, screws not put back in correct, blue tissue wedged under edge of trim. I went round the windscreen and corrected all this myself.

Its strange, having a w/screen replaced worries me more than what garage i would use for mechanical repairs

The only time Autoglass have been near my car, which was about 10 years ago, they scratched through the paint, across the width of the windscreen, down to bare metal which has subsequently rusted and now leaks into the front footwells. Very annoying as it is the only bit of problematic rust on my 15 year old car and not something I can fix myself without taking the windscreen out.

did you not get them to pay for repairs, thats not on

Only came to light several years later unfortunately. Does make you think though, obviously went un noticed and considered quite insignificant when it first happened but turns into something pretty major. Whenever I have a screen fitted these days I watch to make sure they don't make any similar cock ups.

[Fox-]

Glassman said:

Fox- said:

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

Are you (or were you at the time) insured with Elephant?

I'd hardly have mentioned if it I was insured with Direct Line!

[Silent1]

Fox- said:

Glassman said:

Fox- said:

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

Are you (or were you at the time) insured with Elephant?

I'd hardly have mentioned if it I was insured with Direct Line!

Well since you've had it done they've changed the policy that only cars under 3 years old will get branded glass.

[Glassman]

Fox- said:

Glassman said:

Fox- said:

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true. I selected my own windscreen provider because I wanted BMW marked glass, it wasn't Autoglass and this was only 9 months ago.

Are you (or were you at the time) insured with Elephant?

I'd hardly have mentioned if it I was insured with Direct Line!

Who did you choose? Out of interest.

[Fox-]

Mobile Windscreens

[Glassman]

Fox- said:

Mobile Windscreens

Not saying they're good or bad, but given their status and that they're part of a nationwide franchise, they probably didn't have too much trouble getting it authorised which kind of made it easy for you.

Had you have nominated say, the independent guy that your local BMW dealership use, you would have been met with a few challenges; in some cases, to get tenacious customers to back off, they will say that your excess will be doubled, or that the claim will be restricted to 100-quid, or - as I've been hearing recently - that it will be registered as a claim and the NCD will be affected.

[Silent1]

Glassman said:

Fox- said:

Mobile Windscreens

Not saying they're good or bad, but given their status and that they're part of a nationwide franchise, they probably didn't have too much trouble getting it authorised which kind of made it easy for you.

Had you have nominated say, the independent guy that your local BMW dealership use, you would have been met with a few challenges; in some cases, to get tenacious customers to back off, they will say that your excess will be doubled, or that the claim will be restricted to 100-quid, or - as I've been hearing recently - that it will be registered as a claim and the NCD will be affected.

Ive already decided im going to spend the extra cash and go with a proper insurance company this year something alongthe lines of chubb masterpiece

[AdamD]

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Not true, they paid for my Z4 to have the front screen replaced at my local BMW dealer with the correct oem part since autoglass were unsure if they could reset the rain/light sensor thats built into the screen. Autoglass would have wanted to to take it to bmw to finish the job - obviously I wasn't willing to allow them to drive my car to bmw to do this and had a chat with one of the managers at elephant... it was in both our interests to get it done as a one stop shop at the main dealer and they agreed + would have more comeback if it went awry.

All went smoothly after that (apart from the bit where BMW gouged my paintwork getting the screen out - GRRR!).

I will be checking with them on renewal if they have changed their position on this.

Edited by AdamD on Saturday 7th August 17:24

[530dTPhil]

Glassman said:

Fox- said:

Mobile Windscreens

Not saying they're good or bad, but given their status and that they're part of a nationwide franchise,

Paul, just for the sake of correctness, Mobile Windscreens trading as National Mobile Windscreens are not part of any nationwide franchise. They are the largest member of the National Windscreens Group, a consortium comprising fifteen independent businesses that own the NW brand.

[Glassman]

I stand corrected

[loose cannon]

the same said useless lot in bracknell scratched up my mothers clio and broke the outer trims then glued them back together, the guy on the phone tried to tell me that the seal's were a 2 piece item,
so i printed them off at work and promptly showed him them with the atached price of £93 per side plus vat. and they wont be fitting them thats for sure, you can almost guarantee that if you have a screen fitted there is a 95% chance of them making a cock up of it.

[Agrilla]

Silent1 said:

Elephant are just as bad, they will not pay for anything if you wont use autoglass, so now i've had a new windscreen and they've fked the trim up on the windscreen surround

Someone smashed the N/S/F window around Christmas time and since this made the car unsecure, and Autoglass couldn't come out for a day or two Elephant said I could use National Windscreens. Wish I had actually - the chap on the phone there was great, but while I was waiting for them to ring back, Autoglass rang back and said that lo & behold, they could come out that day.

They did, but replaced it with non-branded glass which didn't fit properly, meaning I had to go back to them for them to sort it out. In fairness, they were pretty good and ordered the Nissan glass without a problem and billed it to Elephant who paid it without an issue.

I also had to use them a couple of months later for a chip repair, but would have rathered choose an independant (in case the screen bust while they were repairing it, and having to go through the whole will it/wont it fit) however time more than anything else meant that I just took it to them to be done.

Bit of a bit of a no-brainer though if I had to pay a higher excess/lose my NCD if I chose my own glass supplier/fitter, but I'd be bracing myself in case they buggered it up.

[ZeeTacoe]

What's the deal with asking the insurer/glass fitter to fit branded glass?
I ask because my 306 needs a new front screen and somehow the car has made it to 12 years old and has the orginal glass and therefore no leaks.

[Silent1]

ZeeTacoe said:

What's the deal with asking the insurer/glass fitter to fit branded glass?
I ask because my 306 needs a new front screen and somehow the car has made it to 12 years old and has the orginal glass and therefore no leaks.

Warranty, OCD for the right label and generally perceived better quality.

[Glassman]

Silent1 said:

ZeeTacoe said:

What's the deal with asking the insurer/glass fitter to fit branded glass?
I ask because my 306 needs a new front screen and somehow the car has made it to 12 years old and has the orginal glass and therefore no leaks.

Warranty, OCD for the right label and generally perceived better quality.

AFAIK, glass (and seals) is not covered by warranty.

Re: branded glass, here's a scenario Sekurit Saint Gobain run a batch of Porsche 996 windscreens. 25,000 of these screen roll off the production line with the little crest above the manufacturer coding.

An order comes in from an aftermarket supplier for 10,000 of these windscreens. SSG remove those crests and complete the order.


In many cases, the glass is the same, minus the logo. But the price difference is considerably higher for the branded stuff. But, no different in quality.

[Silent1]

Glassman said:

Silent1 said:

ZeeTacoe said:

What's the deal with asking the insurer/glass fitter to fit branded glass?
I ask because my 306 needs a new front screen and somehow the car has made it to 12 years old and has the orginal glass and therefore no leaks.

Warranty, OCD for the right label and generally perceived better quality.

AFAIK, glass (and seals) is not covered by warranty.

Re: branded glass, here's a scenario Sekurit Saint Gobain run a batch of Porsche 996 windscreens. 25,000 of these screen roll off the production line with the little crest above the manufacturer coding.

An order comes in from an aftermarket supplier for 10,000 of these windscreens. SSG remove those crests and complete the order.


In many cases, the glass is the same, minus the logo. But the price difference is considerably higher for the branded stuff. But, no different in quality.

Indeed, sadly mini wont cover the trim that surrounds the window if it's not branded
But amsuing we got autoste to quote for a branded one and fitting and they wanted >£1000 and BMW would do it for IIRC £450, sadly i still couldn't get elephant to see sense so now i'm stuck with having to for out a bill to replace the windscreen trim as it's too low and i'm sure in heave rain water is going to come in the side window