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Harry Flashman

Original Poster:

9,751 posts

122 months

[news] 
Thursday 24th March 2011 quote quote all
I recently had the Morgan vandalised by scumbags - keys and dents. So it has gone back to Morgan for a full fix and respray.

This was clearly an insurance claim. Now, I have been with A-Plan and Markerstudy for years, and despite not being the cheapest by quite some way, I liked dealing with a broker who always pick up the phone and seem to know what they are doing (and appear to be staffed by car enthusiasts). I had never dealt with the underwriting insurance company, Markerstudy, before.

Well I hope someone from those organisations read these forums - because your service has been amazing. Everything from picking up the phone, or replying promptly for e-mails, to sending your estimates engineer out, to getting the car into the garage and repaired.

Both companies' files are completely up to date, they can tell me exactly what is going on and, what is going to happen next, and how long it will take. Dealings have been friendly and courteous.

I will of course write to both when the car is back. But I think that this has proved something - with insurance, like many things, you get what you pay for. I will be staying with these people for a while - as long as they don't completely take the pi55 at renewal...smile

Edited by Harry Flashman on Thursday 24th March 10:11

NiceCupOfTea

22,702 posts

131 months

[news] 
Thursday 24th March 2011 quote quote all
Sorry to hear about the car Harry, it looked lovely at the meet at Lepsons the other month.

I'm just going through a claim with A-Plan/Markerstudy (my fault) so hope it goes as smoothly as yours did!

nickd01

456 posts

95 months

[news] 
Thursday 24th March 2011 quote quote all
I'd agree with what Harry has said.

I was through A-Plan and Markerstudy when my 911 was driven into by a lorry in Holland. I figured a nightmare claim with it being abroad and a lack of enthusiasm on their part to chase the 3rd party once I'd coughed up the excess.

How wrong was I - I got my excess back, repairs at my own garage, text message updates, friendly people on the phone and honesty in all dealings.

mattviatura

2,996 posts

80 months

[news] 
Thursday 24th March 2011 quote quote all
Very bad news about your car but this

Harry Flashman said:
I think that this has proved something - with insurance, like many things, you get what you pay for.
is a sentiment that makes a lot of sense.

Harry Flashman

Original Poster:

9,751 posts

122 months

[news] 
Thursday 24th March 2011 quote quote all
NiceCupOfTea said:
Sorry to hear about the car Harry, it looked lovely at the meet at Lepsons the other month.

I'm just going through a claim with A-Plan/Markerstudy (my fault) so hope it goes as smoothly as yours did!
Good luck chap.

That wasn't me, by the way! You mean someone else dares to own a baby blue Morgan? The swine.

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Hollywood Wheels

3,689 posts

110 months

[news] 
Thursday 24th March 2011 quote quote all
I was with Markerstudy through A-Plan when I had my incident in the old Lotus. From the word go they were both excellent. The car was heavily modified yet it didn't seem to affect the premium at all. I've used A-Plan for years.

The Crack Fox

9,309 posts

72 months

[news] 
Thursday 24th March 2011 quote quote all
I'm with Markerstudy, through Adrian Flux, never had to claim but it is nice to know they have a good service.

NiceCupOfTea

22,702 posts

131 months

[news] 
Thursday 24th March 2011 quote quote all
Harry Flashman said:
NiceCupOfTea said:
Sorry to hear about the car Harry, it looked lovely at the meet at Lepsons the other month.

I'm just going through a claim with A-Plan/Markerstudy (my fault) so hope it goes as smoothly as yours did!
Good luck chap.

That wasn't me, by the way! You mean someone else dares to own a baby blue Morgan? The swine.
hehe Thought you had the only Morgan on PH! I have a photo of it somewhere...

Here it is:



Assumed it was yours, sorry! Lovely cars though...

Harry Flashman

Original Poster:

9,751 posts

122 months

[news] 
Thursday 24th March 2011 quote quote all
Nope - that's another PHers'. Seen it at trackdays - beautiful. There are a few Morgan owners on PH, lurking...

Glad you like them though. The lovely weather outside is making me want mine back right now.

nonuts

15,764 posts

109 months

[news] 
Thursday 24th March 2011 quote quote all
To balance this out, I crashed my car (totally my own fault and no one else involved) and A-Plan were great but I vowed I will never touch Markerstudy again even with a very long stty stick. Took from early December when my car was deemed un-economical to repair (3 days after the accident) until April for me to get the pay out which still wasn't actually what the car was worth.

AeroMan

579 posts

125 months

[news] 
Monday 28th March 2011 quote quote all
Harry Flashman said:
There are a few Morgan owners on PH, lurking...

Glad you like them though. The lovely weather outside is making me want mine back right now.
More than a few Morgan owners on PH Harry, especially Aero-owners. Most of us are regulars here though: www.talkmorgan.com

Sorry to hear about your car, hope you get it back soon. Unusual for a Mog to be given envy stripes. frown

Aeroman

Grey Ghost

3,239 posts

100 months

[news] 
Monday 14th November 2011 quote quote all
M22s said:
I am a respected poster on a number of car forums and money forums and discussion site, and will be posting this on every one.
And yet this is your first post on, very probably, the best and most well known car forum in the UK..................

masermartin

1,096 posts

57 months

[news] 
Monday 14th November 2011 quote quote all
So respected, in fact, that you have a whole one post (that one) on the biggest motoring site in the UK?

Edit: dangit

M22s

2 posts

29 months

[news] 
Monday 14th November 2011 quote quote all
Grey Ghost said:
M22s said:
I am a respected poster on a number of car forums and money forums and discussion site, and will be posting this on every one.
And yet this is your first post on, very probably, the best and most well known car forum in the UK..................
I only sign up on model specific forums, for cars I have or do own. But then noticed they have linked this thread directly from the website.

Thanks for your input, Please keep this thread clear of such 'banter'

NiceCupOfTea

22,702 posts

131 months

[news] 
Monday 14th November 2011 quote quote all
Sorry you've had a poor experience - I suggest you modify your post if you want it to stay though, PH has a very strict no naming/shaming policy.

To update my experience, I heard nothing until September when I got a solicitor's letter about car hire charges which I passed onto my insurer. Heard nothing until I called them last month whereupon they said it had been settled.

So, it took 6 months or so for an open/shut case which seems about right. Only complaint is that I wasn't kept updated.

PS - had to laugh at you telling other posters how to behave on your second post wink (apologies if this is banter hehe )

Jakg

1,211 posts

48 months

[news] 
Tuesday 21st February 2012 quote quote all
Markerstudy now link to this thread on their website!

http://www.markerstudy.com/brokers/default.aspx
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